I heard horror stories, but when I got to the place, I was pleasantly surprised. No crowd, no drama. The place wasn't immaculate clean, the car wasn't brand new. But I probably saved $300 over any other car rental for four days. My only issue is the gasoline. Normally they tell you to bring back the car with a full tank. I was asked if I would return it with a half a tank or empty. I said I would return it full. They said no, half a tank or empty. Apparently those are the only options. They were bragging how they are $.20 less than in town, but unless you bring it back at exactly half a tank or on fumes, you will pay too much. Only need 1 gallon for your rental? Still paying for half a tank. Absolutely ridiculous. Maybe it was a hard sale tactic because the sales person gets a commission, but I would really like the option to return with a full tank like normal. Other than that, pretty good. read more

Expedia may look like it has the lowest prices, but be careful. The advertised price often doesn't include all the extra costs. By the time you add baggage fees, seat selection, taxes, hotel resort fees, or rental car extras, the total can be much higher than expected. For example, Frontier Airlines may charge around $95 for a carry-on bag depending on when and how you pay for it. That fee isn't always obvious when you're first comparing prices, so what seems like a cheap flight can quickly become much more expensive. Before booking, always check the total cost--including baggage fees, cancellation policies, and any extra charges--and compare it with booking directly through the airline, hotel, or car rental company. Sometimes the "deal" isn't really a deal once all the fees are added. read more

The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even when I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :) read more

This place has crap reviews for a reason. My dad rented a car here and it had issues with the power steering and the check engine light came on the 2 days we rented it. On top of the crappy car, when we went to return the car the shuttle driver refused to let us on because my dad had not finished checking out and made us wait for the next one making us almost miss our flight. We ended up having to take rideshare which cost us $45. Avoid renting here. It's not worth the hassle. read more

It's a double shuttle ride from the airport. Shuttle one takes you to a main hub of rentals away from the congestion (6:30pm) arrive at hub 1 where 5-6 car rentals share a big space. For Fox you go to the 2nd island outside, pillar 1 and wait for the second shuttle. (6:40pm) shuttle 2 driver was kind and helpful. 7:00pm Arrived to Fox rental office. 3 counter open and full with 4 people in line. After 20 mins a 4th counter opened. This is when we get to meet Sanoe, full of Aloha! She was so friendly. patient and kind. Got us through in about 10 mins. Directed to a lot/booth outside where you hand in your paperwork and you are given a stall # to pick up your car. read more

Terrible! Do NOT rent from here. Rude incompetent staff! I waited in line for 50 minutes to pick up a rental car ordered on line months ago. I am handicapped and wear a camboot on my left lower extremity. When we finally get to the desk, 50 minutes later, I tell Christina- a very rude employee that a 50 minute wait is too long. She says, "I wasn't counting." I retort, "well I was. If you know all these people are checking in around the same time you need more staff." She responds, "what do you expect when you order a cheap black Friday deal." I say, "its a Saturday not a friday." She then gives us a hard time about our proof of insurance- which we had out, following the picture example on their boards hanging on walls- either show an insurance card OR show proof of insurance- which we did the latter. She gave us a hard time because it said the renewal date is October 2026. She had NO CLUE that a renewal date means you ARE COVERED until that date. She played games, argued with me, though I point to the signs on their walls. She makes us step aside to get an insurance card. We now had to fidget and make a call to find it, and I am more annoyed than before at her incompetence. When we come back, I again point to the signs on the wall stating we showed her the 2nd picture example and she ignored us.  She gives us lip and throws a paper at us to take to go get our car. A paper where you, the customer, list any damages your rental car has before you leave. No receipt, no contract- nothing. She also lies and tells us declining the $30 insirance a day means if anything happens to the car we HAVE to pay out of pocket. I respond, "no we do not. we have insurance we just showed you the card." Her rudeness and absolute lack of competence indicates she needs retraining immediately! Called Fox customer service to put a complaint in. The phone operator emailed me a copy of contract, apologized for incompetent rude Christina's terrible behavior and ASSURED us our insurance covers damages. I want to hear from a manager ASAP as I will also be contacting corporate about this monstrosity they have working for them in Las Vegas. She is an embarrassment to the entire Fox company, the Las Vegas office and to herself. read more

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Fox popped up again, the only rental with a low rate, during my Priceline search so I went with Fox Rent A Car for this recent Las Vegas trip. It was during the Christmas Holiday weekend and I am glad I found a vehicle! We got the 2 shuttle to Fox and had no problem with this for shuttle service to and from the airport, the lines were long but they have more staff assisting the front desk. FYI- IMPORTANT, the only thing that has change that went in to effect, Nevada Law since 10/2025 is you will have to show Liability coverage. Luckily my insurance was quick to send that over to me while I called them on the phone. If the line is long while you wait to get help, this may be the reason why. The car we got was great and new condition this time, the only thing that bothered me was we returned our rental early 5 am, we were told to just leave the keys in the car and will get an email confirmation once the car is checked in. To this day, I didn't receive any email yet. Here is Fox Rent -a-Car's # , if you need to call them : (702) 964-1320 read more

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Just came back from Vegas where i rented a car for 4 days . It been probably 15 year since the last time i rented from them. Shuttle was fine . Driver mellow. Quick 10 min ride to the lot. Line was 10 deep ,but went quickly . The person i got , a younger black guy was great . Very nice and helpful . He even upgraded my car because they did not have any more of my size . No upsell etc After paperwork you go out , and go to the lot shack . Now here is where it got irritating . the woman i got was rude as heck . i was told by inside i could choose cars . She said no , you take what i give you in the the rudest manner . She wanted give me a passenger car even though i paid for a small SUV. After a bit of debate i got a small SUV , but not an upgrade . She needs some serious CS training . After i got the vehicle , i went all around and took pix and video if any damage inside and out . Can never be too safe . Got a Hyundai Venue with 40k miles . Tires pressures were all over the place , which i always check , but it was clean inside and out . Return was no problem . What i found odd was that no one checks you in when you return. Just leave the keys inside. Even though i had no issues, doing this make sure you take pix of the vehicle before you leave . At least you have proof in case of bogus charges . Total for my rental was $150 . If at the main airport building , would be $250 . Would i rent again? Yes if the difference is large , but for $20 -30 more I will stick to the main rental building . read more

Buyer beware! Scam, scam....scam! You will end up paying almost triple the advertised, baited price! Fox charges 3 different airport fees amounting to $28.49 even though they are located outside the airport and being a local I did not need to utilize their transportation. Staff told me the fees could not be removed and the employees have to pay the same fees. Their biggest scam is the insurance (loss damage waiver). They supposedly charged me the minimum of $28.99 a day. When I told them I already had purchased a rental care protection plan from Expedia, the agent informed me that was supplemental and insurance through Fox Rent A Car was required. I informed the agent my automobile insurance covered rentals but he contended I would still needed to purchase Fox's insurance. Scam, this was not true and a scam! That's why they have you initial the amount of the insurance on the billing statement! Do not initial no matter what they tell you! The advertised Expedia price per day was $35.22. After all of Fox's unethical and shady add on fees, the final Fox per day price was $92.21. I recommend anyone else who has experienced these issues with Fox Rent A Car do the following: file a complaint with the Nevada Attorney General's Consumer Protection Division; Expedia; and the Better Business Bureau. read more

Deceptive. Dishonest. No integrity. They tried to charge me an extra 320 dollars to clean my car rental upon return, yet I rarely even drove it during the week I had it. It just sat at my hotel garage for 6 days. Next, they charged me for gas even though I filled the tank prior to return. They also added a 2 hour late return fee, yet I returned the rental early. Thus, thus company is a fraud. read more

Let me start by saying that we have rented from Fox Rent A Car multiple times in the past and have always had positive experiences, which makes this situation even more disappointing. We rented an upgraded SUV on May 17, 2026, for a long-distance trip to Lake Tahoe. About 1.5 hours into our drive, the vehicle broke down and would not restart. Multiple warning lights appeared, and we were stranded in the desert heat for more than seven hours. Despite 14 attempts to contact Fox through the emergency assistance line, we never received the promised callback. With no help available, we purchased jumper cables from a nearby gas station and relied on a stranger to jump-start the vehicle. Even after restarting, the SUV would not operate properly and had to be left running continuously because it would not restart once turned off. We later discovered that the front left tire was completely bald, with exposed cords showing through the tread. This was particularly alarming considering we were driving long distance and traveling with a sick cat in extreme desert temperatures. Reaching roadside assistance proved equally frustrating. After spending approximately 2.5 hours on hold from another phone and making numerous unsuccessful callback requests, we finally reached an agent. Even then, it took roughly five additional hours for a replacement vehicle to arrive, despite being relatively close to the rental location. To add insult to injury, the replacement vehicle was a downgrade from the upgraded SUV we had paid for. By the time the replacement arrived, it was nearly 11:00 PM. Fox representatives advised us to obtain a hotel room and dinner due to the delay and assured us those expenses--up to $200 for the hotel--and $100 food would be reimbursed. We also lost a non-refundable night at our original hotel in Tahoe because of the breakdown. Unfortunately, the problems did not end there. Since returning home, I have sent over a dozen emails with receipts, photos, videos, and documentation, yet I continue to be bounced between departments without resolution. The local manager, Suzette, informed me that she could not process any reimbursements but would send a request in to customer service and directed me to contact them the next day after they reviewed her email, while customer service claims they never received any information from her or the location and only the store could authorize the reimbursement. Wow! Talk about a run-around! We have essentially been caught in an endless loop with no accountability and no reimbursement. What should have been a simple vacation turned into an unsafe, stressful, and exhausting ordeal caused by a vehicle that never should have been rented out in its condition. The lack of communication, failure to respond during an emergency, excessive delays, and ongoing refusal to resolve the reimbursement issue have been extremely disappointing. Based on this experience, I would strongly encourage others to carefully consider their options before renting from Fox Rent A Car. read more

Yes, lower cost, but be prepared to be inconvenienced. First, to get to this location, you must first take shuttle from airport to the rental car center and then wait for another shuttle to take you from the rental car center via a 5-10 min ride to their office. FYI, an uber ride from the airport to Fox office is about $17. Other than avoiding the shuttle bus shuffle, you may arrive before loads of people arrive off the shuttles. Line was quite long and they only had two customer service. Process was quick once we were served. A little upsell attempt, but nothing annoying. We had to wait for a car as none were cleaned. Once we got our car, the rest of our experience was great. Return was quick and we got a Lyft back to the airport for $12. Well worth the spend versus having to shuffle bags from one shuttle van to the next. read more

Fox Rent A Car - Long line and only two customer service agents - Car Rental Near Me - Las Vegas, Nevada

I wish I checked the reviews before I booked ... added stress on our vacation,,, 2 shuttles, long waiting for pick up .. and not to mention our drop off! Never again ‍ read more

Absolutely unacceptable. Avoid at all costs! Renting from this location was a total nightmare, but their "customer service" after the rental was even worse. Lost Property Nightmare: I left a personal item in the middle console of the car. I know exactly where it is because I can track its location right now. Zero Direct Communication: When I realized my mistake, I tried to call the Las Vegas facility directly. They do not have a direct phone line. Useless Automated Systems: The 800 customer service number forces you to use a lost-and-found email form. They claim the location has up to 48 hours to respond. Complete Radio Silence: The 48-hour window passed, and the location completely ignored the email. Endless Waiting Game: I had to call customer service a second time just to beg them to send a follow-up email. I am still stuck waiting with zero updates. At this point, because they refuse to respond while holding my trackable item, I am declaring that they have stolen my property. I will be escalating this matter legally and corporate-wide due to their absolute lack of response and accountability. Save yourself the stress and rent from anyone else. read more

Pick up process was very long and when we got down to the garage, we had to wait even longer. I think the staff was confused on which customer was getting which car If I knew I had to wait in the heat with nowhere to sit, I would not have rented from Fox. The car I was given had very bald front tires that I didn't notice until I got to my destination three hours away from where I picked my car up Driving in the heat on the interstate with bald tires is very dangerous When I returned the car I let them know about the tires. I did not realize I had a crack in the windshield. Days later, I was notified that I owed over $500 (I was driving a Toyota Corolla) Even when I told them I didn't know the windshield got cracked. They still insistent it was mine to pay. So I finally said OK I'll pay it, a couple days later. I get another email saying that now I owed $750 because of all the admin fees. I reported that I felt like the car was dangerous because of the tires and that the weight was ridiculous because I have a disability in standing in heat is very difficult for me. I've not heard from customer service, but they are quick to reach out to me when they want more money. read more

Right when the shuttle dropped us off it was sketchy lookin. 7 stations 1 working. The line backed up so they opened another by that time line almost out the door. Looks from the outside told me exactly what I thought. We got right back on the next shuttle and went back to the airport Enterprise Rental and everything was quick and easy. read more

Let me start by saying the people were really nice. However they were not upfront about the liability coverage and there were so many added fees. The first car I had smelled awful and the 2nd car I got was bottom tier clean. Other companies are better, I gave this company a shot because it was supposed to be free using my Cap One rewards. 750 plus dollars later made me regret choosing them. read more

I just want to share my experience with FOX Rental in Las Vegas. I rented a car for one week through Expedia as part of a package that included my flight, hotel, and rental. As soon as I got to the rental office, the girl at the counter was rude from the beginning. I provided my ID and credit card, and she immediately told me that I needed to purchase insurance. I explained that I had already purchased insurance through Expedia, but she refused to listen or even look at my documentation. She said, "I don't need to see anything, you need to purchase liability insurance. You are obligated to have it." She then started entering information into her computer and told me to sign on a small pad. Mistake #1: She did not show me the monitor or the agreement I was signing. That was my fault, I should have insisted on seeing a hard copy or reviewing it on her screen. Instead, I trusted her and signed. Unfortunately, that turned out to be an agreement that included optional insurance and additional fees. She also tried to upsell prepaid gas, claiming it was cheaper because they have their own pumps at the rental office. She even showed me prices that were supposedly higher outside. I declined and said I wanted the standard full-to-full option. She kept insisting, but I said no. When we went to pick up the car, I documented its condition with photos and pointed out the issues to the employee doing the inspection before exit. He acknowledged them. However, the car was also dirty inside, which was disappointing and not what I expected from a rental. About 30 minutes later, I checked my agreement and realized my credit card had been charged for insurance and other extra fees. I immediately called FOX Rental, and the call center agent said he would make a note of the situation. I also emailed the manager. Long story short, I drove from Las Vegas to Page, AZ, and while there, I noticed that the front tires were extremely worn and unsafe for us and for others on the road. I took photos and videos, which I will share. I emailed the manager again, but never received a response. When we returned to Las Vegas and dropped off the car, I showed them the condition of the front tires and asked who is responsible for inspections, since the car should meet safety and legal standards. I never received an answer. I hope my bad experience helps others: always check everything carefully before renting a car, and make sure you read all documents before signing anything. Don't make the same mistake I did. read more

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Oh no, this place is a total scam. We paid for everything through Expedia, including extra insurance coverage but when we got there they asked if we would like to add additional coverage and we denied it. The rep said ok sign here, here and here. So we did. Then we got billed an extra $140. Fast forward a few weeks and we checked the mail. It looks like Fox tried to charge us an additional $50 for toll roads claiming a service fee on each one! STAY AWAY. Stay very far away. read more

2.5: I'm always kind of leery of car rental places and didn't love this experience. This place can be a bit of a trek to get to. If you're coming from the airport, you have to take the tram to ground transport, shuttle to the car rental hub and another shuttle to Fox. Going either way, it's a bit annoying to have to do multiple hops, especially if you just got off a plane or are ready to board another. There are some car rental places at the rental hub though. So budget enough time. We thought we had gotten a great deal but then succumbed to an optional liability charge that the person behind the counter made it seem like we needed. We should have declined because it ended up adding almost double to our cost. Partly our fault though! They have us the keys and did we could choose any car in certain rows. I liked this feature, though there wasn't that much variety. When we chose our car, it didn't look thoroughly cleaned but it wasn't horrible. We had no issues with the actual car and the return was smooth. You drive in, and leave the keys in the car. There's a 7-11 across the street. read more

Wow, I am so shocked. I cannot believe Fox finally spent money on getting a better shuttle. It's the cost of doing business but they're doing good now they're the cheapest car rental places you could ever get. That's the budget Rent-A-Car place. If you don't have a lot of money they will make it stretch. Some people charge $40 a day. They charge $22 a day always go on southwest.com and look up Rent-A-Car and you get the best deal and you also get points. read more

Fox Rent A Car - Car Rental Near Me - Las Vegas, Nevada

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Wouldn't rent a car from this business, first and foremost. Walk in and feel like you've entered a lackadaisical establishment. If we aren't talking about the looks of the business itself then let's talk about the customer service provided by Eboni.. Unprofessional, aggressive, and I would not have her on my staff. Unfortunately, the way she acted matched the vibe so it's not surprising. Cars are fine, but what's that worth when you have to pick up and drop off to absolutely ghetto attitudes. read more

Stay away! Booked a rental here a week ago. At check in i mentioned i have insurance. Without looking at it i was told i have to get liability through fox. I said ive never heard that before. I was then told i would not be able to leave the lot without liability through fox. Ive now had time to research that and its obviously not the case. In this location you need a shuttle to get there. So i could not say the hell with this and go to the next counter and use a different service. Ive tried emailing and calling customer service and ive been told i wont receive a refund because i signed it. Well i felt like i had no choice! Its a very poor and dishonest sales tactic that takes advantage of customers. Instead of doing the right thing and refunding me they will stand strong on being a bad company. read more

To get to Fox, take the same shuttle to where the main rental car companies are at, then take a second shuttle, about a 5-10 minute drive away. When we arrived- right on time- there was a huge line out the door! We weren't seen until 30 minutes later, though you can pay around $50 to be a "priority". I'm not sure about the experience with this car rental. The lady was hard to understand and rushed us through the process. I also think we paid for a loss damage waiver that wasn't a requirement, which made our total double from what I originally booked. I do not expect to rent from Fox again, nor do I recommend it. read more

Dont ever use this company. They are con artists. I had proof of my own car insurance, purchased additional car insurance, and had coverage through my credit card. The agent kept telling me it was state law that I purchased their car insurance, pointing at the saw behind the counter, and refused to give me the car I had already paid for until I bought a FOURTH insurance plan for the car. It was late in and I was alone in a different state so I had no other options and was forced to agree. Then after reading the receipt I discovered they had actually charged me for 2 additional waivers that were completely optional. State law also says that I just need to have insurance, it doesn't have to be bought through them. Now they are refusing to refund my money. read more

My daughter was stranded in Vegas on Sunday due to a cancelled flight, she ended up having to get a rental car to drive to her hotel. She was helped by a lady named Elsa at the counter who was told numerous times with me on the phone that she was not interested in the extra coverage being we have USAA and it is covered. We received our refund today for the 150 hold, but there was a 35 dollar fee. When we called they informed us it was for additional insurance, which again was denied at least 4 times. This is a truly shady way to do business and it's obvious you are looking to take advantage of people. I will make sure to let everyone know this is how you do business going forward. read more

I didn't like this company at all. It was super ghetto. Far from the airport and you need to take two shuttles to even get to this place. My car selection sucked and the car smelled like cigarettes and was not clean. I even got tucked into filling up the tank because it's cheaper and I don't have to stop at the gas station and I only drove 33 miles the whole two days that I had it and they charged me for half of a tank when I should've just been charged 2 gallons. I happen to get chosen this company through Priceline, but I'm glad that I know this now because I will never choose them again. read more

I placed my rental through Uber! I should have read the reviews for Fox Car Rental, Las Vegas before I rented. I made the assumption that the car rental experieince would be as good as I have had with other car rental companies. I was wrong. Don't make the same mistake! I rented 3rd party, through Uber, which meant I had no class, since I wasn't their client. I was given a lower class car, was not reimbursed for unused gas, experieinced the worst customer experieince. The employees acted like customers were a bother. And my experience is echoed by other's reviews... The agent at the desk told me that because of a new law in Nevada, it is mandatory to pay for it. I showed her that I had full coverage insurance already that includes car rentals. She told me that that doesn't matter. Everybody has to pay this now because of the new law. Not accurate. I also pre-paid for fuel and was told that I would receive a pro-rated refund for unused gas. Turns out, upon arrival that this is not accurate. No credit was given for my 3/4 tank. I found out after returning home that this was untrue and the insurance costed more than the car. I spoke to a billing agent and was told that no refunds can be issued because I signed it. I had no choice to sign it and believe the agent as the car was already paid for. Either the agents don't know the law and are accidentally cheating consumers, or this office operates using this technique to increase revenue. Either way, I did not save any money, and this company doesn't deserve your patronage. read more

I used the Las Vegas location for my sons basketball tournament . 1st of all you have to take a shuttle from the airport to the retail car center than another shuttle to the off site fox rental car center(isn't that far but still 2 shuttles is a bit much) . I and booked online, Everything seemed fine until checkout. I signed the contracts declining any additional coverage because I came with my own personal car insurance. However the customer service agent told me there was a $21 fee because I chose to use my own car insurance, therefore I sign the contract. After researching later, I found that was additional pai/pei coverage added not because I chose to use my own car insurance. I reached out to Customer service and they said because I signed the contract, there was nothing that they could do which seemed like an excuse to keep my $21 when Their customer service agents are misinforming customers and which then puts the rental in jeopardy if you don't sign the contract. Seems very underhanded. On the way out , the worker wasn't at the booth so I gently honked as I was waiting for a bit and when they came to service me , they seemed annoyed that I didn't have the forms filled out but no instructions were even given to complete the forms they just lay on the passenger side of the dash , with unnecessary sarcastic comment of "you can keep your copy forever " . How about " that's yours to keep " The car I chose was rattling so I brought it back , the hub caps were loose from the last customer but the worker was nice and just snapped it back on . I will not go back and definitely won't recommend. Pay the little extra. Also still waiting for my return deposit it's been 2 weeks . read more

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I got a quote for a car rental from Fox for just under $200 for a week, which is the cheapest I've seen. I ended up with a Nissan Altima, brand new and perfect. I had no problems with the rental itself; the service was pretty quick, and I was in my car within about 30 minutes of arrival after waiting on other customers to be served. Two things to know: First, a new Nevada law says that customers must show their insurance card indicating that you liability insurance. If you do not have it, they will sell it to you or you don't get a car. Be prepared to show your personal auto insurance card, be it a physical card or an electronic card, which I had. I had no problems and no pressure to buy their insurance. Second, you will take a rental car shuttle to the rental car building. In that building, you will find Avis, Budget, Enterprise, etc. For a few of the lesser known car rental places like Fox, you need to take a second complementary shuttle from the car rental place to the Fox rental place which is about a seven minute ride. You need to know this because it will extend the time to return the car and get back to the airport. I found this very inconvenient, which is why I only awarded 4/5 stars. Otherwise, I didn't have any issues and appreciate the value very much. read more

I never leave nasty reviews because I don't think it's fair or kind to do... HOWEVER, this company needs to be punished for their horrible business. PLEASE use any car rental company except this one. Turo is cheaper in the long run. This car rental was the only one where you had to take 2 separate shuttles to get to and from the airport, which is fine, but just an extra hassle. They had one single person at the front counter, and she played on her phone and was doing her own thing for about 15 minutes until she decided to come help the multiple people in line. The real kicker here is that I made a booking through Expedia (in which I thought I paid a majority of my rental costs), and then was charged DOUBLE that by Fox for their own hidden fees that they don't tell you about. Truly just a horrible business model... and don't even get me started on the customer service lol. read more

For those who say FOX isn't well known, I wonder where you've been! I started using FOX in my early twenties because of the rates and convenience. I'm a gold member with Hertz and often rent from Enterprise if they have what I'm looking for. Anyway, if you do your research beforehand, you'll know that you need to take two shuttles. After experiencing that the first time, I now catch a Lyft from the airport to avoid the two shuttles. As for the staff, I guess I just give off good vibes because I've never had issues with attitudes or rude behavior. Today (7/23/25), I again had a positive experience with the staff. I walked right in and was helped immediately. Sadie was kind, extremely patient, and very helpful during my dilemma. Also, if you use a debit card, all you need to do is provide them with your return itinerary. I still wish they would put their cars through a car wash! Overall, I'll continue renting here as long as the price is right. read more

I had an issue with my vehicle that I had to circle back for and Tami was incredibly helpful. She immediately went out of her way to help me get it fixed and was very kind and understanding when she definitely didn't have to be. Thank you!! read more

The nice lady at the counter was very polite, knowledgeable, and professional. The entire process was smooth. They could have used another clerk to service the long line, but I may have been there at an unusual time. Definitely going back and definitely telling my friends read more

If you value your safety or your life...DO NOT RENT HERE! They rented me a car with known mechanical issues and it cutoff in the middle of the freeway and I almost died and then it did it again when I got off...you know what the solution was after seeing me shaking and the counter agent was the only one who cared enough to ask me if I was okay...an upgrade to an suv like gas is not high enough and my life is worth a measly upgrade! Poor management! Two clerks were amazing that manager could have gave two you know what...as I get out there is writing on the window that I did not see when I picked it up last night! Knowingly placing a faulty car out for use could have cost me my life and they could care less! Aaron is the name and o picked it up yesterday around 10 if fox cares to make it right...the upgrade they put me in needs an oil change in 8 miles and my trip is over 1000 read more

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The staff are nice but this is the only good thing about this place. The rental company is 7 minutes away from the airport so be prepared to take 2 shuttles if you are flying in/out. There was literally only 1 staff member working the counter in Christmas Day. After waiting 90 minutes in line with people still ahead of me, I left and picked up my pre-reserved car the next day. The car smelled of cigarettes and was not completely clean. I wish I would have paid the extra $$ and used a better quality car rental company. read more

Fox Rent A Car - Line to pick up vehicle - Car Rental Near Me - Las Vegas, Nevada

SIGH. I didn't realize Fox was not in the rental car plaza when I ordered it. My mistake. Maybe that's why it's cheaper than everyone else. It took over 30 minutes to reach Fox from the airport, but perhaps I was unlucky. From the airport, the previous rental car plaza shuttle pulled away right when I was walking up so I was first on the next shuttle. When I got to the rental car plaza, it was easy to find the Fox pickup area for the second shuttle but I was there for 15+ minutes before the shuttle showed up. I was the first one in line for that one too. Then we get to Fox and I wait in another huge line. There were 3 workers working but I'm not sure why everyone was taking so long. I feel like when I got up to the counter, I signed everything and left really quickly. Who knows. You get assigned a car area and you can go to the parking lot and pick any car you want. I was a little confused when I got there but figured it out after asking another customer for help. I got a really nice and clean Nissan Altima and had a good experience with the car. On the way back, return was quick but had to wait another 15+ minutes for shuttle to show up to take us to the rental car plaza. Sigh. I'd do it again dependent on how much money I'm saving... read more

We've rented here before, but this time they charged us a $500 deposit because we live in Las Vegas??? and then told us we had to buy the insurance from them?? on top of that, they gave us a 3 1/2 year old cat with 60K miles on it. The car's rear end shook the whole time on the freeway. We will never ever rent from this place again. Very disappointed this time. why change $500 deposit especially if you're buying insurance. Any damage is covered. This is crazy. read more

Fox offers great rates. However, this means that it also comes with some hassles. They're not in the complex with all the other major car rentals. You take the shuttle from Harry Reid to the rental car complex. From there you need to take another shuttle to get to Fox. It wasn't that far, maybe another 10 minute ride. We got there late in the evening and they only had one guy working behind the counter. We stood in line for almost an hour. Then, when we went out to retrieve our car it wasn't there. We had to go back in and they had to give us another car. Instead of assigned cars they have sections. We were told to pick any car in area three. There weren't any cars in area three. Then they told us to pick any car from area four. The car was nice and clean, but it was an older model. There was no button to start the car. You actually had to insert a key to start it. Returning the car was simple. They just checked to make sure the car wasn't damaged and that the gas tank was full. Then, we were on our way to the rental car complex to transfer to another shuttle to take us to the airport. read more

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Waited 2 hours in line even with a reservation. This was in the late night hour which made matters worse.