The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even when I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :) read more

Let me start by saying that we have rented from Fox Rent A Car multiple times in the past and have always had positive experiences, which makes this situation even more disappointing. We rented an upgraded SUV on May 17, 2026, for a long-distance trip to Lake Tahoe. About 1.5 hours into our drive, the vehicle broke down and would not restart. Multiple warning lights appeared, and we were stranded in the desert heat for more than seven hours. Despite 14 attempts to contact Fox through the emergency assistance line, we never received the promised callback. With no help available, we purchased jumper cables from a nearby gas station and relied on a stranger to jump-start the vehicle. Even after restarting, the SUV would not operate properly and had to be left running continuously because it would not restart once turned off. We later discovered that the front left tire was completely bald, with exposed cords showing through the tread. This was particularly alarming considering we were driving long distance and traveling with a sick cat in extreme desert temperatures. Reaching roadside assistance proved equally frustrating. After spending approximately 2.5 hours on hold from another phone and making numerous unsuccessful callback requests, we finally reached an agent. Even then, it took roughly five additional hours for a replacement vehicle to arrive, despite being relatively close to the rental location. To add insult to injury, the replacement vehicle was a downgrade from the upgraded SUV we had paid for. By the time the replacement arrived, it was nearly 11:00 PM. Fox representatives advised us to obtain a hotel room and dinner due to the delay and assured us those expenses--up to $200 for the hotel--and $100 food would be reimbursed. We also lost a non-refundable night at our original hotel in Tahoe because of the breakdown. Unfortunately, the problems did not end there. Since returning home, I have sent over a dozen emails with receipts, photos, videos, and documentation, yet I continue to be bounced between departments without resolution. The local manager, Suzette, informed me that she could not process any reimbursements but would send a request in to customer service and directed me to contact them the next day after they reviewed her email, while customer service claims they never received any information from her or the location and only the store could authorize the reimbursement. Wow! Talk about a run-around! We have essentially been caught in an endless loop with no accountability and no reimbursement. What should have been a simple vacation turned into an unsafe, stressful, and exhausting ordeal caused by a vehicle that never should have been rented out in its condition. The lack of communication, failure to respond during an emergency, excessive delays, and ongoing refusal to resolve the reimbursement issue have been extremely disappointing. Based on this experience, I would strongly encourage others to carefully consider their options before renting from Fox Rent A Car. read more

-You need to take two shuttles to this rental location (It's free but you do have to wait a little longer for the second shuttle). -From the Airport to the Rental location, it takes a minimum of 30 minutes- it is not a short distance. -There is a $150 security hold on your credit card upon rental. The contract states that the hold will be released upon return- it took over a month for the funds to be released and my rental was returned with no damages, an hour before return time and with a full tank of gas. Story Time: The woman at the front desk who was assisting me with getting my rental was extremely rude and needed to go on lunch of switch to the day shift to fix her attitude. While she was making small talk with me she asked me to select an option. I asked her what was it for and she quickly said, "oh it's just standard stuff for the rental." I selected the smaller option because I did not want to get any additional charges and began to sign the rental agreement. Then she tells me to insert my card and to sign the pad. When I looked at it, the charge was around $250. I looked at her in confusion and asked her about the fee and she said, "It's your insurance coverage for the rental." WHAT? Over $200 for a rental for 2 days? I think not! I told her I did not need the insurance coverage because of my current car insurance. This is when she went from "ok, she's having a bad day." to "God, be with me before I start throwing hands." She pushes for me to get the coverage and tells me to show her my car insurance. I showed her my card and she looks at it and says, "That isn't covered here in Nevada." Something didn't feel right so I just told her it was ok and I would take the risk. She does my paperwork over again - clearly extremely upset- then tells me to sign the pad. She THROWS the paper work my way and says nothing else. I ask her where do I go to get my rental and she quickly says "Straight ahead, section 3." I went outside hoping I was going the right way and the guy who cleans up the cars assisted me. He had the customer service skills that people at the front desk needed. If you do decide to ignore the warnings, pay close attention to what you're agreeing to, signing and paying for. Also, I checked with my car insurance and they do in fact cover car rentals in Las Vegas. read more

Right when the shuttle dropped us off it was sketchy lookin. 7 stations 1 working. The line backed up so they opened another by that time line almost out the door. Looks from the outside told me exactly what I thought. We got right back on the next shuttle and went back to the airport Enterprise Rental and everything was quick and easy. read more

Fox popped up again, the only rental with a low rate, during my Priceline search so I went with Fox Rent A Car for this recent Las Vegas trip. It was during the Christmas Holiday weekend and I am glad I found a vehicle! We got the 2 shuttle to Fox and had no problem with this for shuttle service to and from the airport, the lines were long but they have more staff assisting the front desk. FYI- IMPORTANT, the only thing that has change that went in to effect, Nevada Law since 10/2025 is you will have to show Liability coverage. Luckily my insurance was quick to send that over to me while I called them on the phone. If the line is long while you wait to get help, this may be the reason why. The car we got was great and new condition this time, the only thing that bothered me was we returned our rental early 5 am, we were told to just leave the keys in the car and will get an email confirmation once the car is checked in. To this day, I didn't receive any email yet. Here is Fox Rent -a-Car's # , if you need to call them : (702) 964-1320 read more

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My daughter was stranded in Vegas on Sunday due to a cancelled flight, she ended up having to get a rental car to drive to her hotel. She was helped by a lady named Elsa at the counter who was told numerous times with me on the phone that she was not interested in the extra coverage being we have USAA and it is covered. We received our refund today for the 150 hold, but there was a 35 dollar fee. When we called they informed us it was for additional insurance, which again was denied at least 4 times. This is a truly shady way to do business and it's obvious you are looking to take advantage of people. I will make sure to let everyone know this is how you do business going forward. read more

Yes, lower cost, but be prepared to be inconvenienced. First, to get to this location, you must first take shuttle from airport to the rental car center and then wait for another shuttle to take you from the rental car center via a 5-10 min ride to their office. FYI, an uber ride from the airport to Fox office is about $17. Other than avoiding the shuttle bus shuffle, you may arrive before loads of people arrive off the shuttles. Line was quite long and they only had two customer service. Process was quick once we were served. A little upsell attempt, but nothing annoying. We had to wait for a car as none were cleaned. Once we got our car, the rest of our experience was great. Return was quick and we got a Lyft back to the airport for $12. Well worth the spend versus having to shuffle bags from one shuttle van to the next. read more

Fox Rent A Car - Long line and only two customer service agents - Car Rental Near Me - Las Vegas, Nevada

I just want to share my experience with FOX Rental in Las Vegas. I rented a car for one week through Expedia as part of a package that included my flight, hotel, and rental. As soon as I got to the rental office, the girl at the counter was rude from the beginning. I provided my ID and credit card, and she immediately told me that I needed to purchase insurance. I explained that I had already purchased insurance through Expedia, but she refused to listen or even look at my documentation. She said, "I don't need to see anything, you need to purchase liability insurance. You are obligated to have it." She then started entering information into her computer and told me to sign on a small pad. Mistake #1: She did not show me the monitor or the agreement I was signing. That was my fault, I should have insisted on seeing a hard copy or reviewing it on her screen. Instead, I trusted her and signed. Unfortunately, that turned out to be an agreement that included optional insurance and additional fees. She also tried to upsell prepaid gas, claiming it was cheaper because they have their own pumps at the rental office. She even showed me prices that were supposedly higher outside. I declined and said I wanted the standard full-to-full option. She kept insisting, but I said no. When we went to pick up the car, I documented its condition with photos and pointed out the issues to the employee doing the inspection before exit. He acknowledged them. However, the car was also dirty inside, which was disappointing and not what I expected from a rental. About 30 minutes later, I checked my agreement and realized my credit card had been charged for insurance and other extra fees. I immediately called FOX Rental, and the call center agent said he would make a note of the situation. I also emailed the manager. Long story short, I drove from Las Vegas to Page, AZ, and while there, I noticed that the front tires were extremely worn and unsafe for us and for others on the road. I took photos and videos, which I will share. I emailed the manager again, but never received a response. When we returned to Las Vegas and dropped off the car, I showed them the condition of the front tires and asked who is responsible for inspections, since the car should meet safety and legal standards. I never received an answer. I hope my bad experience helps others: always check everything carefully before renting a car, and make sure you read all documents before signing anything. Don't make the same mistake I did. read more

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I didn't like this company at all. It was super ghetto. Far from the airport and you need to take two shuttles to even get to this place. My car selection sucked and the car smelled like cigarettes and was not clean. I even got tucked into filling up the tank because it's cheaper and I don't have to stop at the gas station and I only drove 33 miles the whole two days that I had it and they charged me for half of a tank when I should've just been charged 2 gallons. I happen to get chosen this company through Priceline, but I'm glad that I know this now because I will never choose them again. read more

If you value your safety or your life...DO NOT RENT HERE! They rented me a car with known mechanical issues and it cutoff in the middle of the freeway and I almost died and then it did it again when I got off...you know what the solution was after seeing me shaking and the counter agent was the only one who cared enough to ask me if I was okay...an upgrade to an suv like gas is not high enough and my life is worth a measly upgrade! Poor management! Two clerks were amazing that manager could have gave two you know what...as I get out there is writing on the window that I did not see when I picked it up last night! Knowingly placing a faulty car out for use could have cost me my life and they could care less! Aaron is the name and o picked it up yesterday around 10 if fox cares to make it right...the upgrade they put me in needs an oil change in 8 miles and my trip is over 1000 read more

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I don't know what low life places like this exist l rentered a car Tru hoppper their partner which l paid before then went to this place l did used the til I went to get the car they asked me for credit card wanted me to pay for insurance l told them l have paid for that Tru hopper app then she run away my credit card and said l had to put a 500 deposit plus the insurance fee my credit card declined cuz did not have enough and they would not accept cash or debit so same stupidand worts attide employee told me that l could get my refund by calling hopper simply tell them l was declined l did it they told me l could only do Tru email then they started to just make it hard so l got screwed from both thieves in the past l had a problems with low maintained cars two even had expired license plate this people are just horrible still have the guts to keepnap customers money without warning before you go to get the car . This is a disgusting fraudelant company read more

I never leave nasty reviews because I don't think it's fair or kind to do... HOWEVER, this company needs to be punished for their horrible business. PLEASE use any car rental company except this one. Turo is cheaper in the long run. This car rental was the only one where you had to take 2 separate shuttles to get to and from the airport, which is fine, but just an extra hassle. They had one single person at the front counter, and she played on her phone and was doing her own thing for about 15 minutes until she decided to come help the multiple people in line. The real kicker here is that I made a booking through Expedia (in which I thought I paid a majority of my rental costs), and then was charged DOUBLE that by Fox for their own hidden fees that they don't tell you about. Truly just a horrible business model... and don't even get me started on the customer service lol. read more

I had an issue with my vehicle that I had to circle back for and Tami was incredibly helpful. She immediately went out of her way to help me get it fixed and was very kind and understanding when she definitely didn't have to be. Thank you!! read more

If we can bring this score down to zero it would be beneficial for everyone who views it. This company's deceptive practices are unreal. Sanoy at the desk in Vegas charged us for a service we did not get, then told us she was adding the option to gas up on site for a discount but was charged nearly $90 to gas a nissan sedan because she didn't add it. Whatever you do...it is not worth saving $50. Expedia should be emabarassed to add this as an option. We met 2 people upon leaving that also had some milar issues. This company is thee worst of the worst. read more

Wow, I am so shocked. I cannot believe Fox finally spent money on getting a better shuttle. It's the cost of doing business but they're doing good now they're the cheapest car rental places you could ever get. That's the budget Rent-A-Car place. If you don't have a lot of money they will make it stretch. Some people charge $40 a day. They charge $22 a day always go on southwest.com and look up Rent-A-Car and you get the best deal and you also get points. read more

Fox Rent A Car - Car Rental Near Me - Las Vegas, Nevada

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Oh no, this place is a total scam. We paid for everything through Expedia, including extra insurance coverage but when we got there they asked if we would like to add additional coverage and we denied it. The rep said ok sign here, here and here. So we did. Then we got billed an extra $140. Fast forward a few weeks and we checked the mail. It looks like Fox tried to charge us an additional $50 for toll roads claiming a service fee on each one! STAY AWAY. Stay very far away. read more

2.5: I'm always kind of leery of car rental places and didn't love this experience. This place can be a bit of a trek to get to. If you're coming from the airport, you have to take the tram to ground transport, shuttle to the car rental hub and another shuttle to Fox. Going either way, it's a bit annoying to have to do multiple hops, especially if you just got off a plane or are ready to board another. There are some car rental places at the rental hub though. So budget enough time. We thought we had gotten a great deal but then succumbed to an optional liability charge that the person behind the counter made it seem like we needed. We should have declined because it ended up adding almost double to our cost. Partly our fault though! They have us the keys and did we could choose any car in certain rows. I liked this feature, though there wasn't that much variety. When we chose our car, it didn't look thoroughly cleaned but it wasn't horrible. We had no issues with the actual car and the return was smooth. You drive in, and leave the keys in the car. There's a 7-11 across the street. read more

I placed my rental through Uber! I should have read the reviews for Fox Car Rental, Las Vegas before I rented. I made the assumption that the car rental experieince would be as good as I have had with other car rental companies. I was wrong. Don't make the same mistake! I rented 3rd party, through Uber, which meant I had no class, since I wasn't their client. I was given a lower class car, was not reimbursed for unused gas, experieinced the worst customer experieince. The employees acted like customers were a bother. And my experience is echoed by other's reviews... The agent at the desk told me that because of a new law in Nevada, it is mandatory to pay for it. I showed her that I had full coverage insurance already that includes car rentals. She told me that that doesn't matter. Everybody has to pay this now because of the new law. Not accurate. I also pre-paid for fuel and was told that I would receive a pro-rated refund for unused gas. Turns out, upon arrival that this is not accurate. No credit was given for my 3/4 tank. I found out after returning home that this was untrue and the insurance costed more than the car. I spoke to a billing agent and was told that no refunds can be issued because I signed it. I had no choice to sign it and believe the agent as the car was already paid for. Either the agents don't know the law and are accidentally cheating consumers, or this office operates using this technique to increase revenue. Either way, I did not save any money, and this company doesn't deserve your patronage. read more

I got a quote for a car rental from Fox for just under $200 for a week, which is the cheapest I've seen. I ended up with a Nissan Altima, brand new and perfect. I had no problems with the rental itself; the service was pretty quick, and I was in my car within about 30 minutes of arrival after waiting on other customers to be served. Two things to know: First, a new Nevada law says that customers must show their insurance card indicating that you liability insurance. If you do not have it, they will sell it to you or you don't get a car. Be prepared to show your personal auto insurance card, be it a physical card or an electronic card, which I had. I had no problems and no pressure to buy their insurance. Second, you will take a rental car shuttle to the rental car building. In that building, you will find Avis, Budget, Enterprise, etc. For a few of the lesser known car rental places like Fox, you need to take a second complementary shuttle from the car rental place to the Fox rental place which is about a seven minute ride. You need to know this because it will extend the time to return the car and get back to the airport. I found this very inconvenient, which is why I only awarded 4/5 stars. Otherwise, I didn't have any issues and appreciate the value very much. read more

To get to Fox, take the same shuttle to where the main rental car companies are at, then take a second shuttle, about a 5-10 minute drive away. When we arrived- right on time- there was a huge line out the door! We weren't seen until 30 minutes later, though you can pay around $50 to be a "priority". I'm not sure about the experience with this car rental. The lady was hard to understand and rushed us through the process. I also think we paid for a loss damage waiver that wasn't a requirement, which made our total double from what I originally booked. I do not expect to rent from Fox again, nor do I recommend it. read more

I used the Las Vegas location for my sons basketball tournament . 1st of all you have to take a shuttle from the airport to the retail car center than another shuttle to the off site fox rental car center(isn't that far but still 2 shuttles is a bit much) . I and booked online, Everything seemed fine until checkout. I signed the contracts declining any additional coverage because I came with my own personal car insurance. However the customer service agent told me there was a $21 fee because I chose to use my own car insurance, therefore I sign the contract. After researching later, I found that was additional pai/pei coverage added not because I chose to use my own car insurance. I reached out to Customer service and they said because I signed the contract, there was nothing that they could do which seemed like an excuse to keep my $21 when Their customer service agents are misinforming customers and which then puts the rental in jeopardy if you don't sign the contract. Seems very underhanded. On the way out , the worker wasn't at the booth so I gently honked as I was waiting for a bit and when they came to service me , they seemed annoyed that I didn't have the forms filled out but no instructions were even given to complete the forms they just lay on the passenger side of the dash , with unnecessary sarcastic comment of "you can keep your copy forever " . How about " that's yours to keep " The car I chose was rattling so I brought it back , the hub caps were loose from the last customer but the worker was nice and just snapped it back on . I will not go back and definitely won't recommend. Pay the little extra. Also still waiting for my return deposit it's been 2 weeks . read more

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For those who say FOX isn't well known, I wonder where you've been! I started using FOX in my early twenties because of the rates and convenience. I'm a gold member with Hertz and often rent from Enterprise if they have what I'm looking for. Anyway, if you do your research beforehand, you'll know that you need to take two shuttles. After experiencing that the first time, I now catch a Lyft from the airport to avoid the two shuttles. As for the staff, I guess I just give off good vibes because I've never had issues with attitudes or rude behavior. Today (7/23/25), I again had a positive experience with the staff. I walked right in and was helped immediately. Sadie was kind, extremely patient, and very helpful during my dilemma. Also, if you use a debit card, all you need to do is provide them with your return itinerary. I still wish they would put their cars through a car wash! Overall, I'll continue renting here as long as the price is right. read more

I had this reservation FFX075704F with Fox Rental Car in Vegas through Priceline. When I was unavoidably detained, I called the fox # and got a message saying that the reservation desk was closed and to call back in the am. I did as directed and was told that my reservation had been cancelled but that she would reinstate it. I then went to Fox and was told that Priceline had cancelled my reservation but for $250 more I could have a car. Priceline says to call the rental company prior to being late, WHICH I tried but you made impossible. Priceline says that if late, the rental car company can cancel. priceline did not cancel the car that I had already paid for, you did. You repeatedly lied to me and made addressing this problem impossible. Fox should refund my $253 charge. You chose to not answer phones in the evening. You chose to not allow me a way to call an OPEN rental counter. You chose to deny me a car that I had already paid for. These are unfair practices. You choose to falsely claim price priceline cancelled it when you did while I had zero recourse. They should the right thing! read more

I found location to be inconvenient, requiring a 2nd loading of luggage unto Fox transport. The counter agent insisted that I needed to buy additional insurance, which more than doubled my prepaid price. I have never been held ransom like this with other companies. Do not recommend. read more

The staff are nice but this is the only good thing about this place. The rental company is 7 minutes away from the airport so be prepared to take 2 shuttles if you are flying in/out. There was literally only 1 staff member working the counter in Christmas Day. After waiting 90 minutes in line with people still ahead of me, I left and picked up my pre-reserved car the next day. The car smelled of cigarettes and was not completely clean. I wish I would have paid the extra $$ and used a better quality car rental company. read more

Fox Rent A Car - Line to pick up vehicle - Car Rental Near Me - Las Vegas, Nevada

SIGH. I didn't realize Fox was not in the rental car plaza when I ordered it. My mistake. Maybe that's why it's cheaper than everyone else. It took over 30 minutes to reach Fox from the airport, but perhaps I was unlucky. From the airport, the previous rental car plaza shuttle pulled away right when I was walking up so I was first on the next shuttle. When I got to the rental car plaza, it was easy to find the Fox pickup area for the second shuttle but I was there for 15+ minutes before the shuttle showed up. I was the first one in line for that one too. Then we get to Fox and I wait in another huge line. There were 3 workers working but I'm not sure why everyone was taking so long. I feel like when I got up to the counter, I signed everything and left really quickly. Who knows. You get assigned a car area and you can go to the parking lot and pick any car you want. I was a little confused when I got there but figured it out after asking another customer for help. I got a really nice and clean Nissan Altima and had a good experience with the car. On the way back, return was quick but had to wait another 15+ minutes for shuttle to show up to take us to the rental car plaza. Sigh. I'd do it again dependent on how much money I'm saving... read more

Fox offers great rates. However, this means that it also comes with some hassles. They're not in the complex with all the other major car rentals. You take the shuttle from Harry Reid to the rental car complex. From there you need to take another shuttle to get to Fox. It wasn't that far, maybe another 10 minute ride. We got there late in the evening and they only had one guy working behind the counter. We stood in line for almost an hour. Then, when we went out to retrieve our car it wasn't there. We had to go back in and they had to give us another car. Instead of assigned cars they have sections. We were told to pick any car in area three. There weren't any cars in area three. Then they told us to pick any car from area four. The car was nice and clean, but it was an older model. There was no button to start the car. You actually had to insert a key to start it. Returning the car was simple. They just checked to make sure the car wasn't damaged and that the gas tank was full. Then, we were on our way to the rental car complex to transfer to another shuttle to take us to the airport. read more

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Rented a car through an Expedia package and was originally assigned another car rental place. Shuttled to Fox Rental on Las Vegas Blvd in Vegas after we landed. The facility is rather run down and in need of repairs, especially for a tourist coming in. Staff was pleasant, car adequate for a compact, getting us from point to point but the maintenance on these rentals needs to be more than just vacuum, wash and wipe to get back out. The cabin air filter was horrid and every time the AC was on, it filled the car with stale, nasty AC air. This rental was part of the Expedia package and although I had paid for it with the packages, other fees and taxes were added at site and a deposit of $150 that was not explained. Shuttle to the airport fees, etc. that added up and was not expected. Also, they used your insurance, which is fine but that was not disclosed when the paperwork was put together. I would have not rented from Fox Rental if it had not been attached to the Expedia package. read more

Great rental place .prices are always the lowest in town and the customers service is always on point great selection of car a little scratched up and dented on most car but not there fought read more

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When we arrived to pick up the car, we expected to pay a $200 security hold, as is typical, even based on prior rentals. However, we were surprised to be told that the hold would be $500. Moreover, although I was not intended to be the main driver and am my husband's wife, your representative said the reservation could not be modified to make me the primary driver. He initially assured us that he could simply add me as an additional driver, allow me to use my credit card for the hold, and that there would be an $11 per day fee. But after taking my credit card to process the hold, he then stated that this was not possible, contradicting what he had just told us. This abrupt and confusing change left us unable to complete our reservation. We were forced to cancel our booking and secure a vehicle with a different company, which delayed our itinerary significantly. Additionally, we called Fox the previous day about an early pick-up and were told it was at the discretion of the local office, and to confirm with Expedia. Expedia clarified that our rate would be honored within a 24-hour window. This only added to the confusion, as there seemed to be little coordination between your agents and the third-party travel provider. Furthermore, the representative at the desk made offhand remarks that Fox does not like to rent to "locals" due to higher risk and therefore requires a larger deposit. This policy and his manner were both unprofessional and made us feel unwelcome as customers. This experience was extremely frustrating, and I am seeking clarity on: 1. Your actual policy for selecting a primary driver and use of a spouse's credit card; 2. The rationale for the increased local deposit and the representative's behavior; 3. Why there was conflicting information from your staff and from Expedia. Given these issues, I would appreciate a response and explanation, as well as information on steps you will take to improve your customer service moving forward. Based on this experience, I am unlikely to use Fox Rental again or recommend it to others. read more

Check in was effortless and customer service was great. HOWEVER, when returning the car, and parking it in the return lot, there was no one to ask if the keys remained in the car or to be hand given to someone directly. Most companies you leave the keys inside. But no one was available to ask and we didn't want to assume. When we approached the wooden cubicle right outside the return area and asked one of the workers sitting behind the computer about the keys, she rudely asked "well, whose keys are in your hand?!" We stated it was the rental car keys and wanted to know do we leave it in the car or hand it to someone. She rudely said while rolling her eyes, "then put it in the car". WTF. She should definitely NOT be dealing with customers. She sounded like she hated being there and hated her job. If you don't want to assist people with a little bit of respect, then quit. Never renting from Fox Vegas location again if you continue to let your employees talk to customers that way. Do better. read more

First off, don't believe the write up "only minutes from the airport." Without traffic, it's 20 minutes. That doesn't include waitng for their shuttle. So, we rent one of their cars. The next day while traveling down a 6 lane highway, POP goes a tire. Not their fault. Wasn't worried. I'll just call their 24 hour service line. Of course we get, "all agents are busy right now, please hold for the next available agent." I do hold, and hold and hold. Finally after sitting along the berm of a six lane extremely busy highway, I called my Triple A for help. I figured waiting on hold for 1 hr. 20 minutes was long enough. Tripe A changed the tire and I immediately drove to Fox still on hold from the original call. I showed them my phone on hold with their customer service number 877-936-9349 with a time stamp of 2 hrs. 45 min. Their response? "That's a long time." What a piece of garbage company ! read more

The clerk, Ray told me I had to buy Loss Damage Waiver insurance, or I could not rent the car even though I had proof of insurance in my hand. I had full coverage. He said it was a Nevada law and my insurance didn't cover, "Loss of Use." It was a total scam and a lie. If I hadn't called the Fox phone number the next day, I would have loss $ 250. When I read the reviews on google, Multiple examples of the same complaints. I emailed the corporate company and they did absolutely nothing. Don't use Fox ever unless you're a lawyer. read more

BEWARE!!!!!!!! I TOLD the person I picked the rental up from that i had parked out front. They said ok and didnt indicate that there was anything wrong or anywhere else to park. Well then they TOWED MY CAR and I had to pay $550 to get it back!!! They took zero accountability and couldnt even TELL ME WHERE my car had been towed to. Horrible, despicable business with fully incompetent people working there. ​ read more

do not come here without a reservation! i paid four times more than i would have if i had reserved online. i got got by the Fox rep who told me i was getting the "government rate" that's a significant discount from their standard rate. i paid $400 for 3 days instead of $99 if i had reserved online. read more

I was very unsatisfied with the process of getting the car. I was disrespected by one of their workers and I brought it up to their supervisor and no disciplinary action was taken. apparently it's "illegal" to discuss anything outside of property grounds. IT WAS ON PROPERTY GROUNDS. I'm sure the girl that was rude to me is related to the supervisor. he was very adamant on protecting her. I called corporate to complain and they didn't do jack shit either. do NOT recommend. don't waste your time or money here. read more

Car worked and it wasn't crazy expensive. Can't ask for more. The staff were also very nice.

Being honest paid $150.00 deposit and filled vehicle up and was charged $41.82 for gas deposit was less than what I paid even after I paid everything up front no help when I called customer service made me feel real bad never again will I business with Fox Car Rental just a word of advice check your final receipt read more

Fox Rent A Car - Car Rental Near Me - Las Vegas, Nevada

Dirty car that shook over 45 mph Unexpected charges/expenses at the counter(insurance proof and debit card) I'll go with a major name from now on. read more

I got a great deal on a rental car and booked it. Husband looked at ratings and thought I was crazy, but I wanted to give them a shot. They upgraded me for free to a beautiful brand new Jeep Grand Cherokee. The customer service people were very nice and bringing the car back was a breeze. I will use them again for sure. read more