I was very pleased with every interaction I had with employees of On Duty. From Grace, who answered…read moremy call and set proper expectations to Spencer and Ben, who were both on time, pleasant, professional, and expedient. Instead of being charged for cleaning of multiple flues, Spencer took the opportunity to inspect each one so we could make a decision on how to proceed forward.I was very happy with the experience and look forward to any future projects.

I had the privilege of working with Christian and Paul with On Duty Chimney. They were fantastic…read more They were very thorough. They were patient and extremely knowledgeable of their craft, and specifically assisted me with a first time homeowners set up, of my insert pellet stove. And did an amazing job cleaning and getting very detailed work finished. I look forward to working with them and On Duty in the future.

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

We were having problems with smoke in house after lighting our wood stove making it unusable. We…read morecalled Mike and he came over almost immediately. The chimney had totally clogged. He gave us a price quote and was able to solve the problem quickly. He even Charged us less than the original quote. We highly recommend Mike Dhembe and will be bringing him back in the spring.

From the owner: Your Safety is our Business…read more Mike Dhembe Chimney Sweep Service provides professional Chimney Cleaning, Restoration and Building Services in the Greater Southbridge, MA area. Mike Dhembe Chimney Sweep Service is a member of the Massachusetts Chimney Sweep Guild and CSIA (Chimney Sweep Institute of America) Certified. We are Licensed (CSL # 064154), Insured and Certified. Mike Dhembe adheres to rigorous standards; we are neat, clean and will leave no mess, only a clean, safe chimney and fireplace system. Mike Dhembe Chimney Sweep Services provides Chimney Cleaning, Waterproofing, Chimney Caps, and Stainless Steel Chimney Relining Systems. We provide safe, reliable venting for Gas, Oil and wood fuels.Like most things, your chimney needs regular maintenance to keep working properly and safely. The National Fire Protection Assoc. Code 211 states; Chimneys, fireplaces and vents shall be inspected at least once a year. Connectors, spark arrestors, clean outs and tee fittings connected to chimneys for oil, gas, wood, coal or pellet venting systems, shall be inspected at least once a year for soundness and deposits. Cleaning, maintenance and repairs shall be done if necessary.

Mike is a man of his word, very honest, the best in the area. I had my stove serviced by other…read morelocal businesses, my stove always damaged , they didn't stand behind the damage, we were glad Mike was recommended to us.

Having owned a pellet stove for 5 yrs. I can honestly say this is the best it's ever worked. I…read morepicked this business out of an ad and couldn't have asked for better service. My chimney, and stove were completely cleaned, including removing a dead squirrel from the chimney. All the connections were cleaned and the stove is running better than ever. Need someone to service your pellet stove and clean your chimney for the Right Price? Give this company a call. Certainly will recommend this company and will use them from now on. Judy C. Webster, Ma.

These people are unbelievable they're fraud they charged me $1600 for a chimney sweep and to throw…read moreflexseal on my flashing which is a $30 product at Home Depot. Do not use these people they will rob you blind as they did me!!! I'll be going to the consumer report and the news media!!! BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD

I made an appt for an annual cleaning for 2 woodstoves. They did the cleaning, then informed us…read morethat 1 of the stoves wasn't safe to use because of cracks in the tiles lining the flue. They said that both flues needed to be relined because they couldn't do 1 without the other vein collateral damage. Quote was $15,000. For that money, I got a second opinion. There is nothing wrong with the chimney. No relining needs to be done. And the second sweep showed us where the Firesafe person had left debris in the stove and vent. Buyer beware AND ALWAYS GET A SECOND OPINION.

I needed a gasket to be replaced on my wood stove. I called and made an appointment for that. A day…read morebefore the appointment, I received a call from their service department verifying the appointment time and that they were coming to CLEAN my wood stove. I corrected her and stated that I only need a gasket replaced. She said she wold make a note of that. Next day, Marco shows up and reiterates that he is there to clean the wood stove. Again, I corrected him and stated that I clean my own stove and that I just need the gaskets looked at and replace the ones that need it. He stated that hid notes were for a cleaning but he would just replace the gaskets that need it. He only needed to replace one, the damper gasket, which is about a 10" piece. He was there 20 minutes. He said to wait a few hours before using the damper so the glue can dry properly. Since it was only September and wouldn't need the drive for a couple months, I told him I'll wait a few days. Marco said the service call cost $299 because he was there for a cleaning and his time there was up to 1 1/2 hours. I reluctantly paid him $300 for a piece of gasket 10" long and that took him 20 minutes to install (I know I'm an idiot). A few days later, I go to check on the damper gasket and I can't move the damper at all. It was out of its bracket and I didn't know how to fix it and didn't think I should have to anyway. So I called the number cell number Marco had on his card and it went right to voicemail and the voicemail box was full. I called Higgins service and told them the situation. They made another appointment for Marco to come back about a week later. He comes back and takes about 5 minutes to put the damper back in the bracket. Then he says the charge will be $99 for having to come back. I told him there was no way I was paying again. He then says that the damper was working properly when he left the first time (calling me a liar) and that he will take the hit on it this time, but in the future, I will have to pay the charge. I won't be an idiot a second time. There will never be a next time!!! Update: Upon starting the stove for the first time this year, the damper was still not working correctly. Took me about 10 minutes to figure out that one side was not seated correctly. Unbelievable!!!

Knowledgeable, responsive, competent and friendly staff. Excellent selection of wood and pellet…read morestoves, motor sports equipment, chainsaws and line trimmers, etc. excellent service dept., fair pricing.

Absolutely excellent work! Erwin came punctually on time and worked carefully and diligently to…read moreclean and care for our chimney. He found an area that needed attention but put no pressure on us for repairs. We asked them to do the work and it was done quickly and thoroughly. We will call him again next time!

Erwin is absolutely amazing. We have a small house with a single chimney. After our chimney cap…read moreblew off in a storm, we discovered that our chimney was unlined (not good!) and I found Erwin through Angie's List. He installed a chimney liner and replaced the cap at a price that was lower than I expected, he was absolutely meticulous about keeping everything clean, and he was incredibly patient about answering all my questions. I'm a first time homeowner who's never had a chimney before - he really helped educate me and I appreciated that. Here's the really amazing part, though: after he installed the chimney liner and cap, about a week later, one of our three carbon monoxide detectors went off. It was an old one and even though I knew it was probably just malfunctioning because the other two showed no danger, I was nervous and since we'd just had chimney work done I wanted to make sure there was no issue with gas venting into the house. So I called Erwin and explained my issue. He happened to be in the area so he came over immediately. He checked everything, verified the chimney was drawing in air properly (and even showed me the trick for how to check it myself using a match) and gave me the peace of mind of knowing that nothing was wrong. He didn't even charge me for coming over the second time. A truly nice man who cares about people and knows what he's doing.

They came on time, cleaned inside the chaminey. No mess, friendly people. I thought they will check…read morethe top of the chimney too.

Chimney repair. They were super responsive, reasonably priced and provided quality work. I was…read morevery pleased.