I did not have a great experience with this business. First of all they botched the original…read moreinstallment and had to redo but not without an argument. Within a few months of installation a seam separated and they did come to repair free of charge but after a few years a second seam separated. What a surprise! I offered to pay for them to come back and repair. They would not acknowledge my calls or pictures I sent them. Totally would not address the problem. I was referred to AGF Marble and Granite and they could not be more helpful and gracious. They sent someone right away and fixed the seam which was not easy because it wasn't very tight. Also they suspected not enough glue was used during original installation. Next project I know where I'm going.

Needed to replace cracked granite kitchen counter with quartz. Service was great throughout the…read moreprocess installation professional

This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

We have had a great experience with Enchanted Fireside. We purchased a gas insert fireplace system…read morefrom them in 2020. They did a great job with the installation, coordinating with our plumber for the new gas pipework. Since then they have serviced the unit twice, and it continues to run great. They are always professional and courteous. We highly recommend them.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Spoke to Gary on the phone told him the issue with the chimney. He came by spoke with my husband…read moreand when I got home all was fixed and done. The quality was perfect the value as well. It was well worth my phone call to American Chimney Pros! Will definitely recommend. Gary was pleasant funny and honest, Most important to me and in today's business world.

Reliable services, reliable rates, good value. Gary maintained and cleaned the chimney for the…read moreprevious owners of my house, and has been incredibly helpful in understanding the history of the house. All interactions with him have been straightforward. Furthermore, the chimney has worked extremely well.

I needed a gasket to be replaced on my wood stove. I called and made an appointment for that. A day…read morebefore the appointment, I received a call from their service department verifying the appointment time and that they were coming to CLEAN my wood stove. I corrected her and stated that I only need a gasket replaced. She said she wold make a note of that. Next day, Marco shows up and reiterates that he is there to clean the wood stove. Again, I corrected him and stated that I clean my own stove and that I just need the gaskets looked at and replace the ones that need it. He stated that hid notes were for a cleaning but he would just replace the gaskets that need it. He only needed to replace one, the damper gasket, which is about a 10" piece. He was there 20 minutes. He said to wait a few hours before using the damper so the glue can dry properly. Since it was only September and wouldn't need the drive for a couple months, I told him I'll wait a few days. Marco said the service call cost $299 because he was there for a cleaning and his time there was up to 1 1/2 hours. I reluctantly paid him $300 for a piece of gasket 10" long and that took him 20 minutes to install (I know I'm an idiot). A few days later, I go to check on the damper gasket and I can't move the damper at all. It was out of its bracket and I didn't know how to fix it and didn't think I should have to anyway. So I called the number cell number Marco had on his card and it went right to voicemail and the voicemail box was full. I called Higgins service and told them the situation. They made another appointment for Marco to come back about a week later. He comes back and takes about 5 minutes to put the damper back in the bracket. Then he says the charge will be $99 for having to come back. I told him there was no way I was paying again. He then says that the damper was working properly when he left the first time (calling me a liar) and that he will take the hit on it this time, but in the future, I will have to pay the charge. I won't be an idiot a second time. There will never be a next time!!! Update: Upon starting the stove for the first time this year, the damper was still not working correctly. Took me about 10 minutes to figure out that one side was not seated correctly. Unbelievable!!!

Knowledgeable, responsive, competent and friendly staff. Excellent selection of wood and pellet…read morestoves, motor sports equipment, chainsaws and line trimmers, etc. excellent service dept., fair pricing.

They came on time, cleaned inside the chaminey. No mess, friendly people. I thought they will check…read morethe top of the chimney too.

Chimney repair. They were super responsive, reasonably priced and provided quality work. I was…read morevery pleased.

Not a good experience at all. I initially stopped by Tri State to price a new wood stove. I was…read moretold I needed a chimney inspection to the tune of $350 and if I purchased the stove from them I would be reimbursed the inspection cost. To me that sounded fair. Upon inspection I was given the full inspection report with pictures and was told I needed major work done on both chimney's with an exorbitant price quote. I was left reeling from it. I went with another company who did a free inspection, and their quote was less than half the cost of Tri State! I do not recommend them at all. Beware of seemingly nice people trying to rip us the consumer off. The quote was totally out of the ball park for work needed to be done. Highway robbery for the cost of the inspection. Shame on me for not doing my homework. Most other companies offer a free inspection.

Great Chimney company... called them with a very short deadline to put a new liner in my chimney…read more Mike went above and beyond to fit us in and get the liner done at a great price. They are very busy so make sure you keep that in mind but would recommend them over and over again. I shopped around before having Mike come do the job. He was the only one that made this easy and stuck to his word. 100% approved!!! Don't bother with the others

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.

Excellent! The guys are all well trained at Certified Chimney Inspections of North Smithfield…read more (401-337-7938) They offer all kinds of information, answer my questions and are very timely. They have always shown up on time and are very respectful. The quality of their work is top notch. I am more than pleased. Side note: Through ignorance, I was burning some wood that created a lot of creosote in my wood boiler and chimney. They explained, in detail, the best way to avoid that in the future. Now I'm confident that I will avoid a dangerous creosote build up again. I highly recommend this company to everyone. One more thing; as a single older woman, I've been screwed over a few times from other people. Certified Chimney is the polar opposite. The cost of their work is consistent and fair.

If I could give a 0 star I would. I have been schedule to have my chimney cleaned and inspected…read moresince Oct 22nd, I have now been rescheduled 4 times, usually at the last minute. I have been reasonable each time and asked them to please commit to getting the next appointment done. They continually promised they would come to the appointment each time, and when I called to complain I was told "its not my fault - this comes from the boss". They are liars.

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.