Jimmy knows his stuff. And he's fun to talk with, not to mention an adept salesman. I love that he has tastes of the ones he likes to introduce. Prices are fair, too! This is THE bourbon store in the Twin Cities. read more

Placed an order online received an email back stating that half the items I had taken the time to order were unavailable. I replied to their email asking to cancel the order a week went by and I never heard anything. I had to call them to make sure the order was canceled and when I did, the person who picked up, the phone was not very nice. Do better. read more

Placed an online order and had an authorization hold on my card. Never received a confirmation email. The hold scrolled off, the order was not fulfilled and I received no response to my email inquiry. Just a complete waste of time for me. read more

I'm a rum collector and always searching for online liquor stores that just may have something special I've been looking for, and sure enough, Ace was the place. Before ordering, I contacted customer service, as I've learned it's really the only way to make sure you're going to get what you're expecting. Ben Sciortino responded and then sent me pictures that assured me I was going to get what I was after. Shipping was super fast and I have to say, the bottles were wrapped with such care and perfection, I was literally amazed. Great products, great service, and friendly, cool people. Ace is definitely the place. Thank you! read more

We've ordered a couple of time from Ace Spirits in Minnesota. Let's say the results have been mixed. Our first order took five or six weeks to arrive. Our second order took a about three weeks to get part of the order, and the rest of the order was never delivered at all. (This likely was at least partly the fault of UPS, and not necessarily Ace, although Ace chose the shipper and packed the order.) Ace charges your credit card when they get the order but then may wait many weeks to actually ship the order. With each online order, we've had to call Ace and talk to reps in order to get our orders shipped. Unlike other online companies, you can't just order online and expect to get your order in a week or two. On the positive side, Ace Spirits has some of the lowest online prices and doesn't charge tax, although it does charge shipping. We've ordered from three other wine/spirits companies (Astor in New York, Naked Wine and a company in California) and have never had the delivery problems we've had with Ace. However, if price is important to you and you don't care whether it takes a month or two for you to get your shipment, you can order from Ace. read more

Dont trust thier inventory online. Took forever just to learn they dont even have what i ordered. Thanks for the extra scramble i get to do this holiday season read more

Well, this was a total waste of time. I placed an online order on September 1st. Order number 64F238ad. I contacted customer service and told them that I needed these bottles by September 22nd for a birthday gift. They told me that one item was out of stock but their email stated "Getting it to you before the 22nd shouldn't be a problem! If something changes I will let you know as soon as possible." That never happened. I emailed the company "customer service" many times. Sometimes the emails were answered, sometimes they were not. I asked Allie (Ace Spirits Customer Service) to sub the out of stock bottle for another one. They said they would do that, but then stated that they had to cancel my original order and place a new order. That wouldn't work since I used a Visa gift card. So now.......... I am out nearly $200 and I have NO BOTTLES to show for it. I have no refund. I just went back to the Ace Spirits website and they have somehow blocked me from even logging in to check my account or placing a new order!!! What type of legitimate company does this?? Whatever you do, AVOID this company. While they do have several 5 star reviews, it is the 1 star reviews that should resonate loudly with an online customer. To say that I am incredibly disappointed in how this company handled this situation would be an understatement. There are far too many online retailers to use to be treated like this. I will update this review if it is warranted, but I'm guessing it won't be. read more

The land of the never ships and they don't get back to you on inquiries. They updated their web site to say shipping can take 2 weeks. I ordered 4 weeks ago. I would recommend a different online retailer of alcohol. read more

Pretty nice selection of spirits and THC products (which I've recently fallen in love with!!). Store is clean and organized in a way that makes sense! Only problem I had was with the guy working the counter :/ he actually burped without any sort of humility. Like who burps in a customers face when they're checking out. Gross this is supposed to be a sorta upscale place to buy nice whiskey. read more

As a fanatical whiskey obsessive, I can say confidently that Ace Spirits has no equal in the state of Minnesota. Consistently getting in rare and sought after bottles, and boasting the widest selection of any store I know, if you are looking for something new and exciting or just to stock up on the staples, Ace will never steer you wrong. The new owner is an avid whiskey nerd himself and regularly gets better private barrel selections than just about any spot in the Twin Cities. The ordering issues people had with the former ownership have stopped since they redid the ordering system. Love this place and can't recommend it enough. read more

Ace Spirits - Whiskey Raffle Event Selection - Beer, Wine & Spirits Near Me - Hopkins, Minnesota

If you want to shop where your purchases are appreciated this is not the place. Secret limits must be passed to reach secret lists of appreciation. Just being a regular customer is not enough to be treated well or get informative answers to questions. It's all too common with liquor stores these days and it used to not be the case here but things have changed for the worse. read more

If you are a whiskey fan (like I am), simply walking into this small, strip mall shop is like getting your admission ticket punched to adult Disneyland. I can't believe that I drive by this area all the time and didn't even know it existed. Parking is easy in the private lot out front. Finding the store though is a little challenge. It is way on the end and the storefront is clandestinely darked out. Also since fanatical whiskey drinkers tend to be an odd lot of misfits, watching some of the characters go in and out of the tinted out doorway makes you wonder if they are supporting some type of illicit activity within! Enter, however, and you are immediately rewarded with a quiet, almost brooding interior with floor to ceiling shelves and a rolling wall ladder to access high up products. It reminds me very much of a library. An alcoholic library but a library nonetheless. Impressive is the sheer amount of whiskies they stock. Bourbons, Ryes, Irish, Scotch, Japanese...all are present. Many recognizable labels are there but most impressive are the sheer number of labels that I have never seen before. I think I am pretty schooled in the way of the whiskey and I could have spent hours in there just looking at all of the unfamiliar labels. Now that is a 5 Star afternoon of time spent without regret! I did grab a Rebel Yell Small Batch Reserve for $20 that I've not run into before. Many of their prices are reasonable especially for items that are hard to find. I did find a few that were more pricey than the big box stores but I'm willing to pay a bit more for the massive variety and painstakingly specialized collection that is found here. After only 1 visit, I'm a believer. For sure one of the best and most focused liquor stores around! read more

Simply incredible selection of bourbons and ryes. If you are in proximity of the twin cities this is the place to go. I finally stopped in today after months of driving by on the way to my local VFW and I'm glad I did. Is their selection amazing? Absolutely! Even better is the owner's knowledge of bourbon. He will gladly teach you and steer you in the right direction of some of his favorites based on what you like. He doesn't push you to the most expensive bottle. Instead he says "this is a really good deal, give it a try next tine." He also has bottles open if you would like to sample before you purchase. They also have a very smart beer and wine selection. From now on this will be my only stop. I'm just glad I didn't waste a few more months before stopping in. read more

DO NOT ORDER FROM THIS BUSINESS. Placed an order well over a month ago. They lied about the price. They lied about when it would ship. They lied about how many I could buy. They refuse to communicate. They haven't shipped anything. They haven't refunded my money. Essentially, they stole my money. Don't fall for the "small business" folksy act. This is a terrible business with zero ethics. They will steal from you. read more

I recently started getting into Bourbon as a hobby a few years ago and am still a novice. Ace was recommended as an amazing place to find that unique special bottle for your collection. This was an utter disappointment. When asking the employee if they had a bottle of Russells reserve 13 I was basically laughed at and said "yeah we have it, but it's not for sale to you, you have to earn points" then was annoyed setting me up with a rewards account. I get that but wouldn't you want to gain more customers and loyalty, this was my first time here my last. read more

Wanting to "Patronize Local" I went into Ace Spirits on Shady Oak for the last time today. Too bad, it's so close, I could walk from my home. I walked in. Noticed no mask on this silver-haired man behind the counter. (Mind you, all the patrons inside were wearing masks). Then this man (pushing at least 90 years of age...I imagine the owner's grandfather?...asked what I was looking for. I replied "No Mask?"....and then he began to laugh in my face. So off I drove to COSTCO St. Louis park to buy my a 1.75 liter of Patron Silver....at better size and a much better price for our 4th of July weekend. No need for anyone to bother shopping local when the shop tender, of such a fragile age during COVID, could not care the least for safety of others. #weapparentlyarenotinthistogether #casefornotshoppinglocal read more

Ace Spirits - Patron 1.75 liter - Beer, Wine & Spirits Near Me - Hopkins, Minnesota

I wish I would have read reviews before using this place. Failed to deliver product I purchased, then refused to answer phone calls and emails until I filed a credit card dispute. "Owner" called me apologized, blamed doordash, and said he would personally see to it that it was handled. He was nice enough about it, although kinda smarmy, I believed him and in good faith released the dispute. A couple of days later I emailed him again, he apologized again, said they had a snowstorm and he couldn't get around, so he would do it the next day. Never happened. Stopped returning emails. So happens, I am a couple thousand miles away in California so I cannot stop by the store (probably a good thing), and this was a Christmas gift for a top client of mine. Embarrassment to say the least. I believe the words 'thief' and 'liar' are appropriate. read more

Ace Spirits - Beer, Wine & Spirits Near Me - Hopkins, Minnesota

Fraudulent website. Placed an an order on April 19. Multiple emails including a promise to begin working on delivery. Nothing on May 20. Money had already being withdrawn from Credit Card. Unprofessional, unethical and fraudulent. read more

Good experience shopping online here during the pandemic. Note that a big banner at the top of the website displays the current order processing time. My orders have all taken a while to fulfill, but always within the stated time on the website. I like that Ace packages my shipments carefully. For the bottles I ordered that came with their own individual retail presentation boxes, they packed those carefully, separate from the bottles (and folded flat if they were cardboard) in their own sealed bag inside the shipment. This is really important especially if you're planning on gifting any of these bottles, and it shows care and an attention to detail. They have low prices even on some rarer and/or harder-to-find stuff, but this also means a lot of stuff is out-of-stock. Speaking of, I do wish their website was a little better organized and had filters or sort functions to weed out the out-of-stock items. read more

Walked in, was greeted asked if they could help me with anything or had any questions. They offered a few tastings and explained some of the bourbons in depth. I left purchasing two bottles (one of them was their Stellum store pick) Would absolutely return. Great looking place, great atmosphere, great pricing, great selection, great service. read more

Knowledgeable employees. The whiskey/bourbon selection is unmatched. I can spend a good hour just browsing over their bottles. Prices are a little bit more than say "Total Wine" or "MGM". However, you are also paying for the knowledge and expansive selection. Worth a trip for any whiskey/bourbon fan person. read more

Do they have alcohol? Sure. Have you ever had issues with being profiled or don't look your age? Avoid this place. Felt great getting mean-mugged on my walk into this place, and then stared at like I was doing something wrong while making my selection. The fact that the guy checked my ID for about 10 seconds and then asked for it again a second time after it was already put away when he returned it to me, was a nice touch. Make a different spot your regular pickup stop. read more

YOU HAVE TO CHECK THIS PLACE OUT. It's in a strip mall type thing where it has super cool graffiti/ art on the fence line leading you in. It may be easily missed on shady oak but when you go inside it is floor to ceiling spirits. Their wine selection is small but they have good options and prices to get you what you need. Where they kill it is their selection of brown liquors. It's incredible. They carry Cascade Blonde whiskey which is hard to find! They have many spirits and I would check them out before going anywhere else. read more

I live on the west coast, but I needed to get 4 bottles of something delicious and not very easy to find to my mom's house (which is also not in MN, but is in the midwest) for Christmas. One phone call with a helpful Ace employee and a quick online order later, and Christmas was saved! They didn't have it on hand, but could get it in time. Thanks Ace! Call them, maybe they can work a miracle for you too. read more

I already reviewed Ace on Facebook and almost hate to put down a public review because I'm just inviting competition to purchase Japanese whisky This store is GREAT! Love the selection, cozy atmosphere and they have some fun classes (which includes tasting). It really is the perfect place to come and browse for bourbon and whiskey ------ just ignore the Japanese whisky selection.... read more

Ace Spirits - Just a sample of what you can find .... also found a bottle of Akashi whisky sherry cask - Beer, Wine & Spirits Near Me - Hopkins, Minnesota

Looks like I'm not the only one who encountered this fraudulent business. I placed an an order on Oct 24 with multiple emails including a promise to deliver. They withdrew over $100 from my Credit Card. I got an email later stating that they are going to hold my funds and order hostage unless I pay an additional $70 because they can't honor the advertised price. Just like the other comment - this is an unprofessional, unethical and fraudulent business. Take your money elsewhere and support better businesses!! read more

I had an order that was never delivered to me by UPS because UPS damaged the product. I had paid for insurance with "route" but they denied by claim with no explanation. I tried to contact Ace Spirits twice again by email with no response. I tried calling Ace Spirits' phone number but it goes directly to an automatic response, with no way to leave a message. I filed a complaint with my credit card company, and this time Ace Spirits finally responded to the CC co. with the false claim that "all I had to do was file a claim with Route and they would refund my money" - which I had already attempted to do. Ace Spirits claimed they "would help me with this process", but they had not responded to my email, and their phone number doesn't work. A company to avoid, unless you want to run the risk of losing your order, even when you've paid for insurance! read more

You can't give zero stars or I would. I ordered a $250 bottle to be sent to a friend, who has not received it. I call for customer service... they market on the web so you would think they had some sort of customer service line, but they don't. It's 3:50pm in Cal for since it is almost 6pm in MN, "sorry, you will have to call back Monday." If you are going to sell on the web, act like a web business! Horrible... I won't be back. read more

Recieved 2 bottles of the House of Stark Scotch Whiskey from the HBO T.V. series Game of Thrones. This was my first time making an online order for Alcohol and I was a little sceptical and hesitant about doing it, but I had no other choice since my local Liquor store sold out them and they were not sure if they would receive anymore. I was beyond thrilled on how fast they shipped the bottles and how well they were packed. I will now and forever us ACE Spirits as my online choice for Liquor and Wine. Please purchase with confidence if you are an out of state person like myself. read more

Does anyone know if they went bankrupt? I would love to recommend them but I recently placed an order that was delivered incompletely. I have tried emailing and calling but they are unresponsive. read more

Well I ordered April 2nd it's been over a month and have not received my packages or even gotten any response. Every time you call no one answers or replies to your emails. And when I finally did get a response I got nothing but attitude they dont have very good customer service. read more

Its been a solid 3 weeks. Have not received my order as the website promised.. SCAMMERS.. they charged my card for two rare bottles of whiskey.. and cant even pick up the phone.. read more

Are you still in business? You charged my credit card, so that part of your operation is working, but I never received an email confirmation of my order nor any updates on shipping. Please search for it with my name, confirm you can get me the products I ordered or, if you cannot, please reverse the credit card charge. I know you are seeing a high volume - good for you. But this is no way of doing business and does not inspire me to place future orders from you. I would never order from these thieves again!!! read more

This rating should be 0, and this place should be reported as a scam to the BBB. I placed an order on 4/9 (one bottle.) at the time their website had said, that shipping would take 5-10 days due to coronavirus, understandable. After waiting two weeks with still no status update, I shot them an email. No response. I decide to wait one more week. Yesterday I called them for about 30 minutes at 4 different hours and NO ANSWER! This company is absolutely horrible! they just ghost you and straight up lie about their shipping policies. They took my money on 4/10 (so they're definitely operating) and still no sign of my order and now answer from their so called "customer service". I will be opening up a paypal dispute, i've never had such a hard time purchasing liqour online. Buyer Beware, as of today I will be opening a dispute. Take your money elsewhere folks, no point in browsing their collection cause it will never get to you. I came to yelp to see if anyone else was experiencing similar issues and clearly, I'm not the only one who has experienced this. I hope this place gets brougdown to 0.5 Stars average so that everyone can be aware of their horrible business practices. Update:05/15/2020 and still no response, currently ongoing paypal dispute and still no response from them there either. read more

The operators/owners of this place are thieves. That's what I call merchants who charge customers for website orders, but, who don't ship product and don't respond to customer inquiries. That's flat-out theft and fraud. I ordered liquor from this store. My card was charged, but, my goods weren't received, nor did the store respond to my inquiries. The store operators obviously enjoy ripping off their Internet customers. I had to call my credit card company to have the charge removed. What a total disappointment and a massive waste of my time. Avoid this store like the plague -- buy from reputable merchants. read more

ZERO STARS! Placed online order, charged immediately. No merchandise received after 2 weeks. No email response, no phone response. When you call into the store there is a very rude message that there call volume is too high to answer any questions or monitor any messages that may be left on their answering machine. I placed an order with another business for the same products, they didn't charge me until my merchandise shipped, I received my merchandise from this other business in 2 days. BE ADVISED: ACE SPIRITS IS AN ONLINE ORDER SCAM, THEY WILL STEAL YOUR MONEY! read more

Wow, I am not the only one waiting for an order. I ordered on April 1 and have heard nothing. Emails ignored, phone not answered. Does anyone know if they are still open? read more

I had a Groupon for $16 bucks here and my buddy said they had Evil Twins Molotov Cocktail beer here, $14 a 4 pack. Yikes! But this was some solid beer! This place has a ton of whiskeys lining the wall from Minnesota. They have a pretty awesome beer fridge as well, all good stuff. The staff was also super fantastic. read more

Terrible customer service and communication. Joined their 2020 Whiskey Club with promise of special benefits and exclusive access and nearly 5 months into the membership, I have yet to receive a single benefit and have requested a refund 3 times. Save your money and don't buy the membership. Also, was told that first 100 to join got a "highly allocated bottle". Signed up immediately after I got the email and was told 5 minutes after I signed up that only ~60 people joined. A month later I was told that I was member #158. Doubt it. Total scam. read more

Definitely the best liquor store in the are. I've become a repeat or and can say that I am impressed with the selection. They sure do a good job stocking the shelves with a diverse and high quality selection. Way to go ACE! read more