Order several bottles of liquor during the lock down. They got the package to me quickly and it was packaged so nothing could have had happnened to it. Look forward to using them in the future to find fun stuff not available locally. Cheers! read more

It is probably a good thing that I live four states away from Ace Spirits because I would otherwise spend WAY too much time in their shop. They are absolutely fantastic and definitely my go-to for hard-to-find spirits. Inventory is excellent, shipping is fast, and their customer service is spectacular. I found them whilst searching for a specific Russian vodka that I hadn't been able to find in years...and they ended up with a dedicated customer. read more

Found this retailer online and ordered a case of my favorite beverage. Case was shipped and received in a timely manner. Upon opening the case there was some damage. I had insured the order through Route.com and they took care of the damage with no arguements when I sent photos of the damage. This has been an excellent experience and highly recommend Ace to anyone looking for online Beverage sales. read more

Avoid this company, I placed an order and thought the coupon code I used was valid as the website accepted it. So I then receive a invoice for another $20.00 followed by an email from their customer service department trying to charge me for their websites mistake. I called and actually talked to one of the owners of the company who did not care. $20.00 was worth losing a customer for life, take your business elsewhere folks. As they don't seem to grasp the concept of customer loyalty. read more

Extremely slow to ship and very poor communication. I have been waiting 40 days for my order to even be shipped and Ace has provided no updates. They failed to respond to my last email inquiry more than 2 weeks ago. Is this order being taken by horse and wagon? If you actually want your order filled, you might try elsewhere. read more

I ordered 6 bottle back in September and after waiting weeks, emailed Ace Spirits only to find out that the bottle were now out of stock but would be available in the next few days. Fast forward to the end of November and I STILL DON'T HAVE MY ORDER. I emailed them and was told the items I ordered were out of stock again, but this time they had no idea when they'd be back in stock. This is the last item I was waiting for before telling my groomsman that they are my groomsman, I'm livid and they don't seem to care. I would recommend staying far away from this place, they don't care about the customer and apparently will just keep your money without sending out what you paid for unless you follow up with them. SCAM, SCAM, SCAM. read more

They list items as being in-stock that are not in-stock. After receiving no notice of item shipping I contacted them to be told it wasn't in-stock and they had no exact date of when it would come in. This was to be a very expensive present and they let me down. read more

Placed an order April 19th during the COVID pandemic. I knew that places were swamped with online orders so I remained patient. A whole month passed. May 20th, I started started trying to call the company (could never get through) and started emailing them. Two weeks of daily calls and emails. Finally I sent an email stating that if I didn't hear back the next day, I was filing a claim with my credit card. I got a response the same day. The guy apologized and said that my order was hung up by something that was on back order. He stated he'd ship the rest of the order and when the last thing arrived, that would be shipped. Next day, the website showed my entire order shipped. Awesome, guess the last thing restocked. Ten days later, order arrives missing the one item. Have been trying to contact since and again, no response. I'll never order from them again. read more

I am puzzled how this store can stay in business. I saw an item on their web page that showed in stock. Before making a lengthy drive from outside the Twin Cities, I phoned the shop, and was assured that there was inventory. I asked to have two bottles reserved for me; that I'd arrive in about two hours. When I arrived, I got blank looks from both people working at the store. Nothing had been put away for me. One of the clerks walked over to an area where he said the item is typically shelved; nothing. He said he'd check back stock. Fifteen minutes later, he appeared and with his back to me, said, "I guess we don't have any." Then he disappeared. The clerk behind the cashier's counter apologized. "This happens a lot. The website is rarely up to date. For those of us working in store, it's really frustrating. We get some really nasty phone calls from people waiting for orders to be shipped. During my waiting time, I checked posted prices. Almost everything is at MSRP or above. There are no bargains. read more

This place has great selection and fair prices, but what sets it apart is the service. The shopkeep there is the wine buyer and he helped me get exactly what I needed. I'm enjoying a glass now and it is perfect! read more

Thrilled to have found what I wanted for my son's birthday and ordered it a week before his birthday as a surprise. I live in Florida and this store was but a few miles from his home. Confirmed order and paid extra to deliver. Their feeble attempt was on the day he flew to Europe and he had to make last minute arrangements. They should and could have handled it better. Never will use them again. read more

I placed an order on the recommendation from a friend during the coronavirus as our local stores were closed. Going in, I knew my order would take a while so the fact that the two week lead time turned to four didn't bother me very much. There was a distinct lack of communication regarding any further delays; however, and when I looked at the site to get an update they had removed all notation of being behind and said orders ship within 2-3 days. After I emailed to inquire on the delay, my order shipped very quickly after that. Sadly, it came with one bottle completely missing and the receipt simply had a line through it. But there was no communication that I wasn't going to receive a bottle, the bottle was not back ordered on the website, and the like. An email to customer service went unanswered but I did finally get someone on the phone who refunded my card within a few business days. My other option was to get another bottle sent where they said I WOULD BE RESPONSIBLE for additional shipping the bottle they forgot to ship in the first place. Apart from the timely refund to the credit card, this was very poor service all around. read more

I placed the wine order on February 28. On March 2 I received email from Chad telling me that the order will take 30 days to fulfill. On March 20th received another email telling me that the order in on "backorder" and it will take another month to get it. I agreed to wait. On April 24th I was told that the order might arrive "next week". Nothing came in next week. Between 4/23 and now I was pretty much asking for updates that have not come in so far. It seems that the business is either overwhelmed with the orders or mismanaged or both. In any event, I would not recommend ordering anything from Ace Spirits. read more

The prices aren't amazing compared to the big box stores, but damned if it's not the best *looking* liquor store I've ever set foot in. For the shop's footprint, the selection is nothing short of astounding. I also appreciate it when a place that obviously knows quality liquor doesn't neglect to properly curate their bottom shelf. As something of a connoisseur of discount whiskeys, I've got to say, they seem to stock the best possible choices of booze across all price-points. read more

Terrible company. On April 15, 2020 I ordered a $250 bottle of scotch as a gift to my friend who had lost a loved one to make him feel a little better. I have emailed Ace several times to get a shipping confirmation from them but only received 1 response from Chad Moe on May 1st stating that the bottle should have been shipped the next day but still have not received confirmation from them if the item has been shipped. Today is May 4th, 19 days after they charged my credit card and still have not received confirmation that the item has been shipped. I feel horrible telling my friend that his gift should arrive any day. read more

Buyer beware if you are requesting that they ship. I placed a $200+ order on 4/4 with the understanding that they have Coronavirus related delays and that shipping was taking a total of 15 days (10 days to process and 5 days for shipping). I was prepared to be patient. But after 15 days when there still wasn't any shipping info on my order, I grew concerned. By April 22 I had emailed Ace Spirits (Water from Wine LLC) twice and attempted to call several times (outbound message only, can't leave VM, tells you to "try again") with no responses. I disputed the payment and "Chad Moe" from Ace Spirits emailed me telling me they were waiting on 1 item, arriving the next day 4/23, did I still wish to cancel. I told him via email I'd prefer to receive my order and would cancel my dispute once I'd received shipping/tracking information. No response. I tried to call again (no luck) and then emailed Chad Moe on 4/28 asking for a status update. No response. So today I sent notification that my dispute stands and requested a refund from my payment source. Don't bother with this place, find a way to find what you need locally. It's not worth the wait or the hassle. read more

Great selection and pricing. Delivery was flawless and well packed. My friend who is local to them said their store is amazing and there are even more items that they understandably hold back for their local customers that he was able to get for me. Look forward to many more orders. read more

Placed an order 4 weeks ago. Nothing has shipped. They don't answer their phone or emails. My card was charged and I will be reporting this to my credit card company. Pro tip to the owners: don't take more orders than you can handle. read more

This review deserves no stars!! I've called; no answer! I've messages from the website; no response! I spent over 300 dollars to have an order sent to PA weeks ago!! I have yet to receive anything, not even a tracking number. They sure did charge my credit card the next day. This will be reported to the BBB and my credit card company. It's bad enough we are dealing with the tough worldwide situation but not to add people like the ones running this so called business. Terrible! read more

So good I flew to Minnesota to visit them! I like whiskey...A LOT, and Ace Spirits is one of the best online merchants I have found for it. They are knowledgeable and have a broad selection, including harder to find bottles. Their descriptions and recommendations are spot on, and have led me to try several newer brands that have emerged. After ordering from them online for quite awhile I had the opportunity to visit their retail store while I was in Minneapolis for a football game, and it was like a whiskey wonderland. The staff was helpful and suggested a fantastically weird and delicious bottle of brandy aged in whiskey barrels! They are my first stop online when I am looking to discover something new or just restock! Keep up the great work. read more

I just received half of my order which of $436.00 Half of the shipment arrived, 9 3L boxes. I paid for another 9 3L boxes. 18 boxes total. Fedex can't help because both tracking numbers are the same so they maintain the order was delivered. I have emailed and called several times with no response. Check your email ACE Spirits and provide some customer service. Meanwhile I'm out $161.00 read more

I would not recommend that anyone orders online from this company. They are quick to take your money but, cannot be contacted by phone or email to inquire about your order. I called multiple times daily from post order day 5 to post order day 14. No answer and no available voice mail. At this point, I still have no update on my order. No way to cancel either. No choice but to turn them in a FRAUD. This is NOT the way to conduct business. read more

Ordered April 3, they billed my Visa the next day. Received half of the order April 24. with a note that it's all there. It's not. I have emailed, called, no response. I'm surprised to see all the great ratings in the past. What's going on? Caveat Emptor. read more

Just horrible customer service and business practices. Had an order shipped and then the order never arrived after the fedex driver signed for the shipment himself. Contacted Chad Moe right away and he said he would file a fedex claim and refund my charge right away so I could make another purchase. Then he went right back on his word. Never filed the insurance claim with fedex and never refunded my charges for items I never received. Left me holding the bag on $103 dollars. Thanks Chad. I think shipping spirits to Pa is actually illegal. I will be looking into that and making the appropriate inquires with the authorities and fedex. All this BS during a time when people shouldn't be taking advantage of other people and when people are out of work. read more

I've used Ace Spirits for a few years now. Their selection and prices are excellent. I will use them in the future.

I've been waiting for four (4) weeks! No response to my emails. No update. Checked my credit card...ya they got the money. Don't think I could ever recommend them to anyone based on their customer service...or lack of. Disappointing. read more

Update: Ace Spirits finally reached out to let me know my order was delayed due to one of the items not being available. I was able to substitute a different item, paying the difference and received my order yesterday, in time to give the items as Christmas gifts. read more

I've never been to the store in person, but I use them periodically for shipments and they are the best I've seen. Their shipments always arrive quickly and extremely well packed, and their prices and selection on whisky can't be beat! read more

Ace Spirits is appropriately named. It's mostly shelves packed with a diverse selection of distilled beverages, and a smaller selection of beer and wine. The store is dimly lit, cool and is staffed (in my impression) by people who value their knowledge over their customer service skills. It is in a strip-mall off of Shady Oak and Main Street, and parking is available. read more

Bad expérience both times. This time no contact from company, order place in April. No phone call, email, text message on the order. Do Not recommend. Very bad customer service. Should Post something on website on what is status of store. read more

Bought a bottle of el jimador tequila and the spout at the top was cracked and broken when I opened it. I had to fish little plastic pieces out of my tequila before I could even drink it. And when I went in to let them know they didnt even seem to care... maybe if I ended up with plastic stuck in my throat they would have cared.. Also their products have dust on them and appear to be old. DONT GO HERE UNLESS YOU WANT TO RISK DRINKING A SMALL PIECES OF BROKEN PLASTIC OR GLASS!! read more

Everything was great...from start to delivery! I purchased a $300 bottle, had it shipped to VA and it arrived on time and in perfect condition!! read more

Third order- several bottles of high end single malts. Order placed Aug 25, confirmation the next day, shipped day after that. Received Sep 1. I've never had to speak to anyone, orders have gone wonderfully. Expertly packed. Thanks yet again Ace! read more

Recently put in a big order as they had a free shipping sale. When the order arrived there was a bottle broken,after some emailing and sending some photos they made it right and refunded the cost of the broken bottle. I've been buying from Ace for a couple of years and they have always given good service. Had to delay delivery due to holiday and were more than willing to work with me. They will continue to get my business as there inventory and service are awesome. read more

I placed an order with Ace Spirits in late October, but it was never received. I reached out to Ace Spirits via their website around Thanksgiving. One month later they still haven't responded. They also are not taking calls. read more

Was very pleased with customer service & product I was to find elsewhere. They went out of their way to answer questions, and shipped my items immediately. Box came well packaged. Will definitely order with them again!!! read more

Cheap beer, invested staff. Willing to talk you through what your purchasing - they'll help you find exactly what you're looking for. Great whiskey tasting events on Thursdays. Not high visibility from the road but absolutely worth a stop. read more

Had my favorite whiskey for brother in-laws 50th Birthday present, which he's never had the directors Reserve. Those that I spoke with via phone were very helpful in the online ordering process.. Thanks and keep up the great work. read more

I do not know about shipping yet, as I am unable to reach anyone by either Phone or Email. Not real sure this is a real business or not. So at this point, I would say DO NOT SEND MONEY ! read more

I'm taking off 1 star because they won't ship everything advertised. Otherwise, I've had good dealings.