Couple weeks with new hot tub now and things are going great. Pre-sale communication, buying…read moreprocess, delivery (on a sled through the snow all around my house) and now dialing in the water quality has all been a smooth and frankly enjoyable experience due to how nice everyone has been. Highly recommend

Great customer service from everyone including the owners, the sales team and service team!…read more Communicated well and was ready to solve any problems (even minute) that arouse through the process. Made the process of buying and setting up our hot tub as stress free as possible.

This is concerning the service department. We had an appointment to open our pool today and I am…read morevery unhappy with the service we did not receive. They didn't turn on the pool to see if it was running properly. When I turned it on antifreeze came gushing out of the salt water cell because it wasn't attached properly. They also did not hook up the hose to drain off the excess water. I had gone out and asked them to just not turn on the salt cell but run the pool. When I called service the woman there was very dismissive and told me I would be billed if they came back. This is not service. More like highway robbery. Just lucky my dogs didn't get to the antifreeze that came gushing out!!

I've used North Eastern Pool for many years and have received nothing but good service. I've…read morepurchased pool supplies, as well as a Pentair pool heater and filter. All were were quality products that were reasonably priced compared to their competition. Just recently I had a bearing problem with an old Hayward Super Pump. I brought it in at 11am, and was called at 5pm because the bearing had been replaced, the unit was tested and ready for pick up. North Eastern will continue to get my business.

Always helpful, never pushy in buying products. Most thorough water reading samples I've ever had…read more And yes they charge you a 'deposit' for the chlorine 4 pack as the angry other reviewer stated. I'm sure this helps keep costs down knowing people are going to bring the bottles/plastic bin back instead of having to keep replacing them (helps the planet as well!)

Rude tow-headed boy behind the counter. I told him I just wanted 4 gallons of chlorine, I didn't…read moreneed the plastic case which added another $6 onto the total. He acted like I was taking food out of his kids mouths. Then he got the bottles, placing them/throwing them in the back of my pickup. He left and I went to upright the bottles....found two of them leaking. I hope it wasn't on purpose. Its the last time they get my money.

There is rarely senior staff available to advise you on pool/water issues. They hire young people…read morewith little knowledge who can only offer what they read from their system after it analyzes your water sample. Also, my neighbor purchased a pool from them recently and has not been able to use it, because she can't get the ladder in it correctly. Petis contracted out the installation (they do not install themselves unless it is an inground pool) and neither the contractor or Petis will send anyone out to install the ladder and make sure her pool is step up properly and her pool usable.

Had a new inground pool installed last year, and Zach from the Hilton location has been great…read morethroughout the process. Unfortunately, my experience with the service department has been very different. We recently had a few minor issues and requested maintenance. After scheduling and paying for a cleaning service, our credit card was charged, but we have yet to receive any communication about when the service will be performed. Multiple attempts to get updates have been met with little to no response. The lack of communication, concern, and attention to customer requests from Pettis has been extremely disappointing. For a company that installed a significant investment like our pool, I expected much better customer service and follow-through. At this point, I'm seriously second-guessing whether I want to continue using them for future pool service and maintenance.

went in for a water test... was told I was off on a huge list of things but since I had the sheet…read moretelling me what do do I felt confident I could handle it. started with the alkalinity which was 58 and instructions from them said 21 pounds of balance pack 100. after adding maybe 1/2 (10 pounds) over a 6 hour period I tested again and alkalinity was now too high by tons Took a water sample to a different place for confirmation and yes it was way too high which then lead to several days of adding muriatic acid (nasty stuff) to get the alkalinity back under control. Makes me wonder if your test machines are ever tested or recalibrated as the amount you prescribed was no where near the correct amount needed.

Sad that ACE moved to Chili, as I live in Henrietta. But that said, they offered great service this…read moreweek when I went in with my water sample from my very green pool. The staff was attentive, polite and patient, even with one computer down and a line of customers. The staff was well trained and gave me good advice for the best product for my situation.

We have been looking to replace our patio table with no luck (we have bought and returned 3 for…read morevarious reasons). So we were pleasantly surprised to find just what we were looking for (plus a bonus feature) at Pattis. We walked in and were attended to immediately. People were attentive and helpful. When the table we were interested in was not on display we were taken to the storeroom and a box opened for us. We opted for delivery and the table came the next day! All in all we could not be more pleased with the service, quality, and price.

Two young men showed up to fix my hot tub. Both were extremely polite, respectful, and…read moreknowledgeable. The showed up at the correct time. Fixed my hot tub in 45 minutes and were done! Perfect! They even gave my dog, Henrietta, some friendly pets! Thanks guys!!

Paul and Kathy run a wonderful business, there service is excellent and their prices are very fair…read more They tell you when they can come and show up when they said they would. It is so good to deal with people that are good to their word and treat you fairly. Thanks!!

I cannot speak to their expertise, but they do NOT MASK when inside your home. If you're outside…read morethe whole time, fine. But if you come inside, wear a mask. I'm the daughter-in-law of someone they just worked with, and I was appalled that they waltzed inside without masks and ignored my mother-in-law as she handed her husband a mask. I've taken so much care to be safe and keep my baby safe throughout this pandemic, and I simply cannot understand why a business won't take basic precautions to protect their customers and their customers' family.

I just need to tell everyone about Touched by the Sun pools. Jeremy and Nate are wonderful!…read moreWhenever I've needed them they've been there for me. They want their customers to be happy so they ALWAYS go above and beyond! They are happy to help. it's always a pleasure to do business with this company.

I have a new above ground pool and Touched by the Sun has done an excellent job with weekly…read morecleaning and maintenance. They take the time to educate me and patiently answer all of my questions. They are professional, prompt, and do a thorough job at each visit.