They are quick and fair. Good people who do the right thing before being asked. They support our Veterans through partnering with community providers to ensure they have access to quality work, at a fair price. I am impressed. Try them out. read more

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another state. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!! read more

DO NOT GO HERE. Brought my car here and they had it for a few days, gave it back to me twice. Said they couldn't find parts anywhere, and I mean simple parts, as simple as a cap for the air pressure valve on a tire. Do they not know what a parts store is? Do they live in another universe? Went and picked my car up, car was in worse shape than when I dropped it off. Took parts off and didn't bother putting them back on, kept said parts. Was extremely rude. I don't know. Mind blown. Called MIDAS on college ave, they got it in next day, had it done within 2 hours. A TWO HOUR FIX, they couldn't achieve within 4 days. I Bad bad bad, wouldn't bring a pedal bike here. read more

I I was broken down and i called ace tire towing, they were really fast . i think the guys name was rob.He was great . The helped me out above and beyond . I highly recommend them. Thank you. its great to see there is a business out there that really takes care of people , Thank you read more

Ace replaced my front bumper quickly and at a good price. They even sanded out 5yo hail dimples on my hood. i go to Ace for everything and refer my friends. read more

I was asked to post a review from a few years ago here. Here it is... I was very unhappy with the quality of service. I was told certain things at fist regarding what I would be charged, and then given totally different information later. Besides, the people I talked to were rude. If you say first that you won't charge a fee, you must keep that promise. So, I was lied to, and other charges were never communicated to me. Overall, customer service was simply bad. As a customer service professional myself, I find this behavior completely unacceptable. Also, my windshield was cracked while they were repairing my vehicle, at my expense. read more

Fast and affordable towing! the shop got me in and back on the road again the same day. i highly recommend these guys.

Adding to my review 2 years later because I am still so impressed with their service. I wouldn't take my car anywhere else. Waiting room is comfortable with coffee, restroom and wi-fi. They are committed to their customers and incredibly helpful. Here today for an oil change and state inspection. Out the door in 40 minutes only $60 later (a little bit more expensive because of my synthetic oil). I would absolutely recommend them to anyone! read more

Never get into a accident and call this place they are a big rip off... Over priced and take advantage of people at there worse. I wasn't even allowed to keep my truck on there property well I waited for a tow. They told me if I did they would call the cops. They made me drive my truck on the rd after my truck got rolled over. To stuck on themselves there reason why they change so much they told me and my husband that they just got a bran new tow truck they had to pay for..... Yeah for over charging people. Look at the trucks compared to the rest in waterville area. read more

.I was very impressed with the prompt courteous service that I received from these wonderful people. My vehicle needed work to get it to pass inspection and I had a limited budget to get the work done. The service manager went way out of his way to make sure the necessary work was done to pass inspection AND kept it within my budget. My wife had work done on her car here as well and was not ripped off like she was when we took it initially to a Ford dealership in Waterville. When You need your car fixed within your budget and fixed RIGHT take it to Ace Tire and Automotive.You will not be disappointed. I am a returning client!!!! read more

I brought my car to Ace Tire and Auto in Waterville to get the fuel tank fixed. When I brought it in it was totally drivable. As soon as I left my tire came clean off and the car body dragged along the road. I was forced to stop in the middle of the road. If it was a busy road, I would have been hit, and my friend and I could have been hurt or even killed. When we spoke to the mechanics, they said they had simply forgotten to tighten the lugnuts. How could professionals have forgotten such a simple thing?! When I spoke to the manager and asked to be refunded some of the cost, he told us that nothing had happened, and never really apologized or even asked us if we were ok. He only gave us $100 off, but even that was a struggle-- when I said I wouldn't be returning, he said there would be no point in giving us a refund then. We were supposed to take a trip to Montreal, but now I don't feel safe driving my car, and have had to cancel my trip and have lost the money I spent on hotels. Unbelievably awful experience. Never go there. They do not care about the safety of their customers. read more

The whole team here is great. Fair prices, excellent quality, and they won't try to sell you anything you don't need. It's not fancy,but they have free coffee/tea in the waiting room. I have been using Ace as my mechanic since 2013. read more

Took my car to Ace Tire to get front brakes & rotors replaced. The labor description reads that when replacing the rotors, it includes repacking the wheel bearings. We accepted the quote. The car needed to be inspected, their results to pass required: Replacing front brake pads, rotors, back tires, side marker bulb - passenger side & alignment. We gave them the green light to pass inspection. When we went to pick up the the car, he gave me the keys & I paid them. Walked to my car, started it, before I shifted out of park, I noticed the front passenger headlight was out. I turned the car off, went back inside. explained the situation to the mechanic & he said, "It was working at 3:00pm when I inspected it." Noticed that the headlight cover for the driver's side was popping out of place. When mentioned, he said that it was sealed & would be okay. Um, NO! It wasn't like that prior to their shop! Walked inside, & told the receptionist, he said, "Okay, What am I supposed to do? We're getting ready to close, you'll have to come back tomorrow". Scheduled for me to come back the next day. when driving home, I noticed a loud humming noise from the front. Drove to work & noticed a clunk sound when turning corners. We called the shop to give additional concerns, the receptionist had a poor attitude & said, "The headlight must have blown when she left." Told him that I hadn't moved the car. Went in the next day, gave keys to the receptionist & he said he was going to have the owner look at the car. I went to sit down & heard him list off my complaints to the owner. He replied with a loud, "I've heard that one before"! Then took the keys sighing loudly. He came back in 7-8 minutes later. Said, "The clunking noise is right front wheel bearing. The humming noise is from strut mount starting to bind up. The front right low beam is out". My vehicle had never made those noises prior to me bringing my vehicle there. He said that complaining to him was useless & bulbs blow out all of the time, that I started my car, and it blew. Just like if I was to walk into my & flip the switch, a bulb can blow. I responded with, "How is that not a coincidence that it was working when you got my car & I start my car, and it's not?" He proceeded to tell me that I would have to pay for it to be replaced. I should not have to pay for them to replace a bulb that was working when I left my car in their care. Especially after trusting them to do $700 worth of work! I He said that these were previous issues. When I asked him why I had never heard the noises before, & why these specific issues weren't mentioned to me the previous day upon inspection, he got angry & started to raise his voice that he was allowed to pass inspection with these issues. I had never heard those issues before. I would have mentioned them the previous day. How is it that BOTH noises were an indication of things that were in fact wrong with my car, now? How are these things not noticed while on a lift, being thoroughly inspected? Why were they not mentioned the previous day while fixing everything else? Because, these issues did not exist prior to visiting Ace Tire. I told him that I trusted his shop, & they completely inconvenienced me, & created more issues. He said he would not replace my bulb & when I mentioned filing a complaint with the BBB & the state inspection legislation office, he laughed & said, "Go ahead! Who are they going to believe? You can't prove nothing!" Now I'm without a front headlight & have to get more things fixed on my vehicle due to the tampering, or uneducated mechanics. *I have 4 kids, all in different schools, my car is my lifeline, as well as theirs. I have receipts upon receipts to show that I maintenance my vehicle regularly, and 90% of the time, when a recommendation is made, it gets fixed! ***I WOULD NOT RECOMMEND DOING BUSINESS HERE!!!!*** read more