Dispatched through Geico to help with a flat, they were on time and quick to put on the spare.read more

Though reasonable and trustworthy, they are unbelievably slow and horrible at communicating with…read moretheir customers. I left my car at their garage for two weeks to get my my door handles replaced. Every time I called them I was told "tomorrow, tomorrow..." They never called me once, and I started feeling like I was hassling them. Finally I decided I had wasted enough money on cab fare and decided to just pick it up. They hadn't done a single thing to it (but didn't charge me, of course). This time it was, "still haven't received the part, it'll be here over the weekend." Sorry. I'm taking my business somewhere else.

I had a bunch of stuff done and picked it up this past fri... 4 hrs later my kid is broke down on…read morethe interstate in shitty weather and its getting dark. I called Randy's, told em what happened and they insisted they go get the jeep and my kid, brought him home to me and that was that. It is now Monday, the issue was the axle they put it didn't have grease in it like it was supposed to,not their fault, so they replaced it. I did need tires, didn't realize how bad they were. They gave me an estimate, I called 5 other places and they were all more expensive then Randy's quote. So now my jeep has new sneakers and other new parts. They were great with helping me, always explained stuff if I didn't understand it, and getting my jeep and especially my kid back to me safely. Soo a BIG thumbs up from me!! P.s. loved playing with the pup when I was there!

Where to start... I am usually the person who does all the auto repairs in the family, but around…read moreMay 2020 I had hurt my shoulder when my dads 2008 Jeep needed the front u-joints replaced. Since I couldn't do it he asked around and was told Randy's was a good place to get work done. He dropped he jeep off for the repair, a few days later they called and gave him a long list of parts that needed to be replaced, rear brakes, rear rotors, front rotors, front wheel bearings, oil pan, front differential seals, upper and lower ball joints. The price was around $2,000, my dad asked me and while I was surprised the Jeep needed that much work I assumed it needed the work and told him to go ahead. It took a few weeks and he got his Jeep back. On the way home he stopped to get an ice cream and wanted to look at his new oil pan (he's odd like that ). As he got looking he noticed the oil pan was not new, in fact it was the old one still. The next day he went into the shop and they said there was a mix up and the garage didn't end up doing the oil pan, they gave him back what he paid for the oil pan and labor to install it. He was happy with that solution. Since this is a second vehicle for him he doesn't drive it a lot, so about 2 month and ~300 miles later he noticed oil in his drive way coming from the front end. I took a quick look and it appeared the front differential seals were leaking on both sides. He called Randy's and they agreed to fix it. After a few days they called and said it was all set, he picked it up and drove it around 1,000 miles (2-3 months)before the seals started leaking again. He called Randy's again and again they took it in to look at it, the kept it for about 2 weeks and finally called to say it was fixed again. He picked it up for a third time. About 3 weeks after he got the Jeep back he started hearing a grinding noise from the rear brakes, my brother in law pulled the tire off and the brake caliper mount was MISSING one of the bolts, after going to the dealer and getting a new bolt he checked the other side and one of those bolts were also loose. Around December I was looking at his Jeep and saw the front and rear wheel seals were leaking. I had him bring the Jeep to my garage since I was all better. When I pulled the rear rotors off I was shocked to see Randy's had COMPLETELY removed the e-brake hardware from both rear tires!!! The rotors were almost new (around 4k miles on them), but under them was just the e-brake cable end!! This was a huge shock give how critical an e-brake is in an emergency. Once I got over that and fixed the wheel seals I moved to the front end..... I grabbed the right tire and it was clear the ball joints were junk, then on the left side the wheel bearing was grinding!! I got looking and they hard WELDED the lower ball joint in place!! Luckily they tried welding a steel ball joint to cast iron and it didn't hold, however what they did do was melt the boot, which would cause the ball joint to fail. Once I remove the front pumpkin and the axles I saw the issue with the seals, they had damaged them moving the axles in and out, causing them to leak. They tried to fix it by putting silicone sealant around the seal. On the left side the bearing was an old one, it had not been replaced like they said it was, and they had cross threaded the lower caliper mount bolt. I know this is long winded, but had I not seen this for myself I wouldn't have believed it. This goes beyond poor craftsmanship and into fraudulently charging customers for work that isn't performed along with removing critical safety equipment. I would strongly recommend staying away from this place.

this dealership had my daughter's car for seven weeks. They charged her for things that didn't need…read moreto be done. They couldn't figure out how to fix the car. They took gross advantage of her and my Mechanic, who laid a looked at the vehicle after all the repairs were done. Couldn't believe what they did . Beware of Franklin Jeep Dodge.

Find a different dealership to purchase or repair your auto. This place is terrible I have always…read moregone there but not again. After I customer service desk trying to over charge me. Also they were the only ones working on my jeep they always charged me for rotating my tires but found out they were not. as a result only one tire showed tread loss. don't trust them.

These guys are awesome! Super nice guys!…read more They saw me having car trouble and helped me out just to be nice. They would not even take money!

Bought a car there off an employee (frank pooler) transmission went 2 weeks later. He basically…read moretold me to go "f" myself. Think long and hard before you do business with him.

Great ownership here. Have been searching for a truck for a while now, and the owner Zack really…read morehelped me out and found me the right one. A 2016 f150. Very pleased! Super nice and easy to work with. Will take his time and get you into the right vehicle For a great price!

I love Moonlight Motors Zack was very helpful, my car that I had before coming to Moonlight Motors…read morehad a lot of rust and lots of problems, I told Zack about it and I told him that I needed a better car, so Zack took my number. Zack called me, and showed me some cars and I liked a lot of them, it was very hard to choose witch one that I was going to buy. A few days later I came back to Moonlight motors and I bought a 2013 Toyota, I love it so much! I thought that Zack was very nice! I hope that you will give Zack a chance and buy his wonderful cars.

I've been going to Kirkpatricks for years. The differentiation between Kirkpatricks and other…read moreservice providers, is integrity. You may not always agree with your estimate, but it will always be done honestly and with quality.

My old review was five stars. I cannot recommend the new ownership for older cars. After being told…read moreI needed two thousand dollars of repairs on a car worth roughly that, I went elsewhere where the car passed inspection with flying colors. But because I had trusted them so much, I sold the car and purchased a newer used car with very low mileage. Bringing that in, I was told that I needed over a thousand dollars of repairs. This was a car that had just passed inspection elsewhere. So with great regret I cannot recommend them. Here is my old review, explaining what has changed so much: Having seen him for years, I know that he will make right anything he can't fix initially and that he'll tell you straight what is likely to be wrong. I've also gone to the dealer for my Toyota, and they just roll me through without any interaction. If you want someone who will tell you what you need to hear, do the work well or make it right, and who'll treat you like a human being, then go to Kirkpatrick's.

they fit me in for an inspection same day .. super polite and professional.. my car didn't pass ( i…read morewas lucky)and they gave me a reasonable quote to fix . made the whole thing easy on me when i was stressed .. thanks so much ill be back

I was about an hour away from home when an alert came on saying, "Transmission temperature near…read morelimit." Needless to say, I was a little nervous! They were so helpful, took my vehicle right in, checked everything out, and got me back on the road. I'm so thankful for their kindness and willingness to help, especially when I was so far from home. I would absolutely recommend them!

How this place is still in business is beyond everyone we know in the business…read more As a Master mechanic, If I didn't warn folks about this predatory shop I wouldn't be able to sleep at nite... shop around please...this place is notorious for ripping off customers..charging g three times the cost for parts or more and padding the bill in anyway they can. .. so many fake reviews and they still have only a 3 star rating. Don't be fooled by this place , I have had too many folks and other shops tell of the trickery and games this place will play to get more money out of the customer. They will smile at you while they overcharge you for anything they can. Shop around for a reputable place...in my opinion and many others in the community, this is a bad place to get your vehicle serviced at...period.