Tremendous experience, super responsive, and professional…read more Saved us after waiting 4 hours when we were assigned to Seaside Towing by USAA. Highly recommend this towing company if in and around Pensacola Florida. Thanks Kell!!

One star is too many! Waited in the heat for over two hours, called to check the status and the…read morelady said "the truck broke down but he got another truck and is in route now, should be there shortly". She said she'd call him and have the driver reach out...lies. We waited for another 30 mins just to have the insurance company send a text and ask if a driver ever showed up... Still no driver and no call just another text saying they can no longer come tow the vehicle. Terrible customer service and unacceptable communication. Would not recommend!

I was out of town on business and needed a tow to dealership they were able to get a rig to me in…read more30-40 minutes The driver, Matt was a pro as needing a tow out of town can be stressful at the dealership he put my truck in a spot I would not want to park in (tight) Great work Matt

None of us like to breakdown, but it is a fact of life. When it happens, we are stressed and don't…read moreneed more heaped on us by a towing company. Fletcher's is a good reliable company to deal with. My compliments to Sean, who came to rescue me last week. He was very professional and put me at ease. Once again, during this frustrating time we don't need more stress. There was a little confusion as to where I was. But he gave me a call and I explained exactly where I was. Other than that and the cost, I was very happy. Thank you Sean and Fletcher's

I have nothing but wonderful things to say about Bo! We were heading home to Louisiana and stopped…read moreto get diesel before getting on the interstate. Must have been bad bc the truck made funny sounds getting in the interstate then killed. We couldn't get a single tow truck company to help us on a Sunday. Bo wasn't able to leave FL with his truck so he spend the next hour calling around and finding someone who could help us. Amazing customer service and we really weren't even a customer. Just a good human.

Above and beyond friendly service. Ed @ JR's got my mother's car started and it got us to the…read morerepair shop without a tow. He declined a $25 tip and just asked us to call him again if we ever needed a tow. He shook my hand and left with a smile. I'll never forget the experience. Thank you again. I really appreciate it

Scam BEWARE! If you live or work in Foley. This tow company has contracts with residential…read moreneighborhoods. They will come and tow in front of your home. Even if you're a resident or a guest. They wait until dark, then won't answer the phone so your car sits and you end up paying$200. The owners keep having to remove bad reviews.

I needed help with a car I purchased from out-of-state. Teresa was extremely friendly and helpful…read more I wish all towing services were this easy to deal with. I would definitely recommend this towing service to any of my friends. Thank you again for your help.

Absolute garbage. My insurance had this company dispatched when the driver was close he called…read moreasking how low my car was. I explained to him that it was as low as every other charger. The driver then called his dispatcher and had them cancel under the claim they can not find me. Bull I was on the phone with the driver and told him exactly 3 miles south of duke field exit on the northbound side of 85 . THANK GOD FOR TOWLOGIX IN FT WALTON THEY ARE THE BEST AND I RECOMMEND SKIP THIS COMPANY AND CALL TOWLOGIX AT 8504967200

Beware! If I could give less stars I would. I called…read moreroadside assistance for a flat tire on my new vehicle. Tow Hero's showed up, I was told "no problem, I can do this in 5 minutes". He jacked the car up, removed the tire, the car fell off the Jack causing over $6k in damage. Tow Hero's will no longer answer calls from us or the collision company. We've been completely ghosted. Never, never, never use this company, they do not take responsibility for their actions.

hook up record service came to service me through AAA. Driver was very rude. I had to pay to get…read moremy truck towed. I got stuck in and I had AAA service. sent this company to pull me out.I feel his mind was made up when he seen my truck and which had advertisement on it that he was gonna make me pay instead of letting triple AAA take care of it. I do not recommend them as a tow company and I reported them which was nothing they could do about it. I would stay away from them if I were you.

On Friday night, 7/4/25, this company attempted to tow my son's truck at Pensacola Beach. The…read moredriver initially told him the fee was $280 and insisted it had to be paid in cash. When I asked for a receipt, the driver refused. I was on the phone with my son throughout the entire incident and repeatedly told him not to hand over cash without proper documentation. After about 30 minutes, the driver gave him back $140, claiming dispatch had made a "mistake", but still kept $140. I had to contact the company by email to get a receipt. When I received it, it was for $100, not $140. On top of that, the receipt falsely stated that the vehicle had been impounded for three days and released on 7/7/25 at 8:51 a.m., which is completely untrue. It was a hook-and-drop, not a full impound. This is a predatory practice and borders on a scam. The fact that this company only accepts cash and refuses to provide immediate receipts is unacceptable. Any driver handling cash transactions should be fully equipped and required to issue a receipt on the spot.

If I could give them 10 stars, I would!…read more Jason was extremely responsive, fast, and able to help us with a full battery replacement. I didn't even know this service was provided by towing companies. He went above and beyond to work within our tight timeline, researching and stopping by the auto parts store himself to pick up and purchase the exact battery before replacing it for us. He also communicated his progress all along the way. On-time! Fast, communicative, and efficient! This company was also the only one to respond to our crisis on Yelp. And the prices were reasonable. Thank you thank you thank you!

Professional, timely, friendly, equipment in good and clean condition…read more I would recommend Jason / Douglas Towing to anyone in Escambia or Santa Rosa counties.

I understand this is a towing company that most people get their cars towed to due to parking…read moreviolations or getting pulled over, dui etc but the gentleman who answered the phone was really helpful and he told me exactly how much would be charged per day, fees and how much I should bring exactly and it was a lot less expensive than I was expecting. I really appreciated that.