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    Services - AceCare Repair

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    2 years ago

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    Phone Repair Philly- University city - Waiting room

    Phone Repair Philly- University city

    (24 reviews)

    University City

    They fixed my charge port on my iPhone 13. The staff were friendly and attentive. Also the service…read morewas faster than I thought. Definitely would recommend.

    DO NOT TAKE YOUR PHONE HERE. The most unprofessional phone repair experience I've ever had in…read morePhiladelphia. I dropped my phone off at "Pone Repair Philly" in University City on Thursday, April 10th, after prepaying for the repair. I was told it would be ready that same night and that I could pick it up the next morning on April 11th. When I arrived on the 11th to retrieve it, I was met with an older man who insinuated that I wasn't told to pick up the phone the next day. Instead of helping, he was dismissive and condescending. I called again on the 12th, and a younger worker told me to come pick up my phone and take it to their Northern Liberties location to get it fixed. I reminded him that I prepaid, and they should be the ones to complete the repair -- not send me on a wild goose chase. Then came the excuse that they were "waiting on a part" and that it was delayed for days. My phone wasn't ready until Wednesday, April 16th -- almost a week later. And to make matters worse, I realized my SIM card was missing from the phone that night. After calling multiple times, I finally spoke to a rude, tall, obese man who snapped at me on the phone and told me to come in the next day to get my SIM card. When I arrived on April 17th, he quickly shoved the SIM card into my phone, accused me of being rude, and told me to never return to the store -- all while I remained calm but understandably upset. He then kicked me out of the store. Let me be clear: I am the paying customer. I don't have to be professional -- they do. And the fact that they couldn't even handle a basic repair without lying, gaslighting, being disrespectful, and losing parts of my phone is unacceptable. Avoid this business at all costs. Don't go to the University City location. Don't go to the Northern Liberties location. Don't go to any Philly Phone Repair store. I wouldn't trust them with a phone charger, let alone a phone.

    AceCare Repair - mobilephonerepair - Updated September 2026

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