I rarely leave reviews, but I feel compelled to share my experience. I moved out of this apartment early because the conditions were simply unbearable -- yet I continued paying rent through the lease term. Despite leaving the unit spotless and being told everything looked great besides carpet, I was still overcharged with unjustified fees with no documentation to support it. Throughout my stay, I raised multiple complaints about trash piling up in common areas and balconies -- including tires and other debris. Nothing changed. Security was nonexistent when needed, and management consistently showed a lack of concern or accountability. Most of the EV chargers were broken. The property looks great from the leasing office to the pool, but beyond that, you start to see the evidence that it's all for show -- poor maintenance, ignored complaints, and a lack of real care for residents. This place markets itself as "luxury," but it's far from it. If you're considering renting here, I strongly recommend looking into nearby home rental communities. You'll get better management, cleaner facilities, and the same rent -- without the frustration. Save your time, money, and peace of mind. read more

If I could give zero stars, I would. Management here is unprofessional, inconsistent, and not transparent with tenants. Out of my $750 deposit, I only received $196 back. They charged me $200 for "standard cleaning" and sent me an estimate instead of a proper invoice. On top of that, the washer in my unit broke six times during my 17-month lease. Each time, maintenance "repaired" it by drilling holes into the machine -- which voided the warranty. Rather than replacing it or fixing it properly, they kept patching it up, leaving me with an unreliable appliance the entire time I lived there. To make matters worse, they first sent me a statement claiming everything was finalized, then later said the unit was still being worked on. How can it be final if the story keeps changing? I turned in my keys on August 11th, and they were already past the legal timeframe to return or account for my deposit. The lack of professionalism, accountability, and fairness is unacceptable. If you value your deposit and want honest communication, I strongly suggest looking elsewhere. read more

Acero did the best thing when they hired Jennifer the manager. With her many years of experience it has brought amazing changes to living here! Thank you! Laura read more

1100% would not recommend this place as a place to live. Although the amenities are nice, and appearance seems to be nice that is not the case. In our third month of living there, The unit above his dishwasher leaked and came through our kitchen ceiling. I opened the lid to the utility room to see if the water had made it over there that far, and it was packed with black mold from when the unit above us hot water tank had leaked a few few months earlier. Although they had a quick response time. They came and cut open our kitchen ceiling, ran dehumidifiers and fans with extension cords running all over the place and did not offer us alternative place to stay. For four days we dealt with the noise and stepping over extension cords only for them to sloppily slap some drywall up and put one coat of mud on it. This was the condition of our kitchen ceiling for the remaining 11 months of our lease. The real problem did not start until move out. We did a general clean on our apartment and took tons of photographs documenting that there was no damage and that it had been cleaned. My deposit was $500 and they kept that deposit for deep cleaning, which I don't have a single problem with. They did however send me a bill for $400 to replace the carpet in both bedrooms, saying the carpet was damaged and stained. I have numerous photos to show that's not the case, Even the photo that they took as they were tearing out the carpet shows that our carpets were not stained. If the carpets were stained, it would've been on the backside of the carpeting as well as the padding underneath and that's not the case. They are unjustly, trying to replace carpet to re-rent out the apartment at my cost, and threatening collections if I don't pay it read more

Love this community! From start to finish it's been a breeze and the staff is amazing!!

Worst ever. Truly living here is hell. There is a few very sweet people in office (Aiden is one) so i feel bad generalizing, but supervisors and management that we have spoken to are TERRIBLE. Seriously rudest most unhelpful people ever. Rules change all the time, they aren't consistent with what they say. Infested with spiders and grasshoppers and rollie pollies. Thinest walls ever- can hear everything can't sleep at night. Sounds like there is constant construction going on. Live on first floor, the gardeners blow all dust and leaves into patio. Apartments are filled with smokers, (cigarettes and weed)- constant partying going on in common areas and apartments. This complex is not high end, is not luxury. It is not worth the price whatsoever. I regret ever signing a lease. *in response to managements comment below- no i will not contact you, i used an anonymous name because i have contacted management numerous times and have been treated rudely since. I won't further risk my livelihood for you guys to torture me while i am stuck in a lease. The way this has affected my mental health is already insane. read more

Be very careful if you are of color moving here this is not the same management that opened this place these people will put you out the office and disrespect you in front of everyone then charge back your rent to your account then give you 24 hours to move and lock the doors on you even if your child is now handicap!!!!! This is not the old staff there is dog poop all over trash in the parking lots and the hallways are a mess never get sprayed off anymore They won't pick up your trash if the office is mad at you so be very careful moving here even more so if your color I moved out of my dream apartment that I truly loved feeling very disappointed and hurt and miss treated They would not even take payments they late fees they added were high but I tried to make them only to get them charged back again and there corporation would not even talk to me. So proceed with considering these facts. I have left my job and am moving back to Colorado so I have family support to help me with my daughter and put this place and the things that happened behind me. Remember every one matters and not every one is going to like you but there is hope I will get a new job a new apartment and have the help I need with my daughter and I know as long as I keep my faith this too shall pass. Happy new year read more

BEWARE Lived here for 18 months.... For the amount of money that we pay to live here, the amount of police activity and crazy things to happen here were insane. I have proof of all. There are neighborhood chats discussing this. Also upon moving out they kept all my deposit but 300 something dollars for charges. We were the first to live in our specific apartment and only there for 18 months. Zero damages and cleaned up everything shampooed carpets, down to the lines in the carpet. Scrubbed the walls, dusted every spec of dust. There is no reason they should have done this, yet they say I have to pay to completely repaint the apartment plus labor, I pay to have the entire apartment re carpeted, and I was charged 240$ cleaning fee because "the fridge wasn't move in ready clean" So you pay for everything possible to get the next tenant in to absolutely screw. As a single mom, my daughter and I were depending on that check and we get almost nothing. Once again, this has happened to everyone I know in said chat. They have zero remorse and defend their actions. Don't offer a drop of resolution. If you do the final walk through request to be there. Take pictures of everything. And also beware because even if you do request to be there for the walk through they will go through without you. Shady, bullshit scam taking advantage of families literally just trying to get by. Read the other one star reviews. We are all saying the same thing. If anyone has advise on legal action I can take I would appreciate it. read more

Amazing resort-like property. Pool is always sparkling clean. Dog parks are awesome!!!

I'm a current resident and disagree with such a low star rating, the reviews make it seem like this place is ghetto or something. Management is super young but fair, yes they're by the book but you should know that going to any complex. Pool is a great area and is always kept clean and to the highest standard. Apartments are definitely to a high standard, but I have seen nicer for the price point. With that being said their is some obvious downsides I've experienced living here, the price is outrageous (I assume you pay for the newer complex, great management support, and of course the great location). Walls are thin, I'm on the first floor and I can hear my upstairs neighbors dogs tail hit the floor when he's excited (have never heard a peep from neighbors on the same floor) people who come for the trash require a max of one trash, and 1 recycle with 1 flattened box (I've experienced them not taking my trash with no reason why then leave me a notice when I angrily leave it outside for them to take the following day) very little guest parking/ 2 car parking. Complex only gives you 1 car port location and if you have a second vehicle you have to park it super far usually (it's a pro and a con). I would also like to mention maintence has been great here for every one of my request. There is people who smoke weed here, but it's never been something that's overbearing or a problem. Complex is very community like by having get together and offering free snacks usually a few times a month. Definitely worth a stay if you have the money and find the area suitable. read more

I'm so happy with my new apartment! The apartment hired some movers to make our moving process easier. The quality of the apartment itself is perfect and I couldn't have asked for a better first time moving out experience! The pool/spa and gym area is so luxury. We have a huge balcony with a mountain view, which is great for morning coffee. Our leasing agents in the front office have been nothing but supportive throughout our moving in process and application process here. I would 100% recommend moving here. Thank you Roxanna, Laura and Justin for a seamless move in! read more

Great place and location. Close to everything. The amenities here are great and always clean.

We moved in Dec 2022 and moved out March 2024. So we were there a while to gather an experience. During our residency, we didn't have too many issues. Office staff are nice and helpful if you voice your concerns. There are some things that would take a long time to be fixed such as a broken gate or the jets/heating in the hot tub. The reason for my 1 star is because when we moved out, we spent almost two entire days cleaning and scrubbing and patching any holes in the apartment. We left it sparkling clean and spent a lot of time and energy making sure we left the place in good condition. sanitized, mopped, and vacuumed. Not only did they not give us any of our deposit back, but they actually charged us an additional $120 after we moved out for cleaning and repairs. They told us all carpets needed replaced because of pet damage, which makes no sense because my one dog was never even allowed in one of the carpeted rooms, it was always blocked off for my toddler. Even in the other room, we are unaware of any damage to the carpet that he could've caused. We took excellent care of the apartment during our whole stay and left it in excellent condition just to not get any of our deposit back and be charged. If you already live here, don't waste your time cleaning or fixing anything, they will take your money anyways. If you don't live here, i wouldn't suggest it, because they will take every nickel and dime that they can. Totally not worth it, unfair, and robbery! read more

I have been living at Acero Queen Creek for roughly a week now and honestly the best experience I've had so far with a apartment complex I had some issues with my application process but Justin and Roxanne in leasing were so helpful and patient with my phone calls they were persistent communicative and proactive once the issues were resolved the move in process was incredibly easy and flexible when I had first moved in I had issues with my water here and I made a maintenance request and the problem was almost immediately solved I was 9 months pregnant moving in and was nesting backwards but everyone at Acero made the process for me so much smoother my apartment is beautiful the area is still under construction but what's done so far is also beautiful I couldn't ask for a better management and maintenance team thank you guys!! read more

I can agree with other users that the administration seems (young experienced) in regard to management. I feel they praise their community like culture but discourage neighborly situations when ones disagree of something. Like I've lived in neighborhoods where you have a convo about someone being loud or animal noise and we fix it together. The community here feels so double standard on everything. I do something wrong I'm the bad guy but the others smoke weed and it's peace on earth. So it's more of the community to be frankly honest but tell me why people are instructed to record inside my apartment to validate a complaint. Like give me privacy and knock on my door and have a polite conversation or even with a leasing representative. We can also go as far as getting notices of trash being out too long because it's 5 minutes past 9am (when it's supposed to be inside by). I get the high standards but at the same time it doesn't feel community it feels cult like. Which may just not be for me but if it ain't for you process that haha read more

if I could give 0 stars I would the amount of problems I had with this complex Is ASTOUNDING they will tack on so many fees and make you pay more and more money my 1 bed 1 bath got to $2300 so we ended up getting evicted I was trying to set up a payment plan and they told me I needed to put down $2700 in order to start one IF I COULDVE PAID THAT ID HAVE PAID MY FREAKING RENT this place chooses to be difficult at every turn and will never work with you also the office lady's are RUDE i miss when Justin was there Anjelica was the absolute freaking worst honestly there are cheaper and better apartments out there I'd stay away from acero read more