Haven't even moved in yet, but have already had a wonderful experience with this complex and the…read moremanagers! My partner and I thought the location was originally a bit of an inconvenience, but once Christine began helping us out, we were almost immediately convinced to move in. After viewing the model, we decided to move forward and apply. Christine made the whole process incredibly easy and smooth with her consistent communication; we were able to finish signing our lease within a day! I'll update our experiences once we move in. :)

It's a nice place to live just have had to many bad experiences here and resigned my lease and…read moregetting charged more for a mistake the property manager made on their end and saying we have to pay in order for them to take it off makes no sense again a good place put they can't own up to their mistakes.

My fridge started only freezing half of the food in the freezer and barely keeping the food cold in…read morethe refrigerator. I put in a work order and the next day Mike was taking care of it. He took the time to explain what happened and why it wasn't working properly and preventing measures for the future. I appreciate Jared that.

I've called Encantada at QC my home for over 8 years now, thankfully!! The office staff has…read morechanged a couple times, but all have been professional, friendly & quick to respond to any need! I look forward to another year in this beautiful apartment community:)

I rarely leave reviews, but I feel compelled to share my experience. I moved out of this apartment…read moreearly because the conditions were simply unbearable -- yet I continued paying rent through the lease term. Despite leaving the unit spotless and being told everything looked great besides carpet, I was still overcharged with unjustified fees with no documentation to support it. Throughout my stay, I raised multiple complaints about trash piling up in common areas and balconies -- including tires and other debris. Nothing changed. Security was nonexistent when needed, and management consistently showed a lack of concern or accountability. Most of the EV chargers were broken. The property looks great from the leasing office to the pool, but beyond that, you start to see the evidence that it's all for show -- poor maintenance, ignored complaints, and a lack of real care for residents. This place markets itself as "luxury," but it's far from it. If you're considering renting here, I strongly recommend looking into nearby home rental communities. You'll get better management, cleaner facilities, and the same rent -- without the frustration. Save your time, money, and peace of mind.

If I could give zero stars, I would. Management here is unprofessional, inconsistent, and not…read moretransparent with tenants. Out of my $750 deposit, I only received $196 back. They charged me $200 for "standard cleaning" and sent me an estimate instead of a proper invoice. On top of that, the washer in my unit broke six times during my 17-month lease. Each time, maintenance "repaired" it by drilling holes into the machine -- which voided the warranty. Rather than replacing it or fixing it properly, they kept patching it up, leaving me with an unreliable appliance the entire time I lived there. To make matters worse, they first sent me a statement claiming everything was finalized, then later said the unit was still being worked on. How can it be final if the story keeps changing? I turned in my keys on August 11th, and they were already past the legal timeframe to return or account for my deposit. The lack of professionalism, accountability, and fairness is unacceptable. If you value your deposit and want honest communication, I strongly suggest looking elsewhere.

Casey was so professional and exceeded every need and want for my family. From the initial…read moreinteraction to moving in, she was very knowledgeable and honest throughout the process making the move in process a whole lot easier for us! Casey thank you!

From day one the staff had been amazing Brittany and Kaitlyn were the ones that I dealt with mostly…read morebefore I moved in and they were so incredibly helpful. I was coming from out of state. They sent ipictures of the units. I was considering they measured walls for me so that I could order appropriate furniture and we're always ready to answer every question ...everything I was promised and told has all come true and stayed that way unlike other places that I checked to move to . Multiple places around here I was told one thing and then something totally different the next and something totally different the next day etc , but here it's been nothing but consistency and somebody that had the answers which was really nice to deal with! I lived in my last apartment for over four years never had good experiences with the staff and didn't talk to a single neighbor, but here Just the other day I was talking with some people in the pool ..a big group of us ...and we were all saying the same thing that moving here was the best decision because of the staff ..the amenities are always clean, and the people have been really friendly, including the residents and staff. The unit I moved into was brand new and no problems at all. When I had an after hours maintenance question I was contacted very fast.

I witnessed a phone conversation my DIL had with Lucinda (Manager) concerning some issues that…read moreappear to mirror the complaints of other reviewers. My DIL was treated horribly. As a previous property manager of an apartment complex, this manager was very unprofessional and very condescending in her conversation. I would have been terminated if I ever spoke to a tenant in this manner. I was also there when when my DIL got information about signing the lease. She to was lied to about the terms and conditions of the lease because other fees applied after moving in that she was unaware of. Make sure if you rent here, you completley understand your terms. They ended up being completely different from what was being sold. Run away...don't walk if you are considering renting here. They take advantage of the fact that it is difficult to find an affordable place to rent in Queen Creek.

I was forced to call QUEEN CREEK POLICE DEPARTMENT TO accompany me to their leasing office, as…read morethis rental community is horrific, leaving out imperative information when leasing an apartment from them! I reported my grievances to the regional manager, and she lied and said all information required was giving to me!! This place should be put out of business! BEWARE

I've tried coming into this office to find a rental multiple times. Each time there is not anyone…read morein the office, with a sign that says they will be back at a certain time. It's a different return time each time, so it's not like they are just gone for lunch hours. Very inconsistent schedule. I'm not wasting any more of my time trying to guess what time I can actually connect with someone. I think we will go will Olive at in Queen Creek.

I love how much fun it is to live here and the events!! it's just the best! So much fun!read more

Monica is always so helpful. I like coming into the office for coffee every morning and being…read moregreeted by Monica's sweet face!

My air conditioning went out on 8/11 during an extreme heat warning in Arizona, and as of 8/20, it…read morestill has not been repaired. The temperatures in my apartment have been over 90°F, and my 6‑year‑old and I have been forced to live entirely in one bedroom with a single portable A/C unit. The rest of the home is unusable. The communication from the office has been extremely poor and often contradictory. On 8/18, I was told that a replacement A/C had been approved and they were simply waiting for an installation date. Then on 8/19, a completely different vendor showed up -- not to install anything, but to provide another quote, which means installation was never actually scheduled. We are now more than a week into extreme heat with no functioning A/C, no timeline, and no clear communication. We cannot cook because it raises the temperature even more, so we've had to order food daily. This situation has been unsafe, stressful, and completely unacceptable.

This place is amazing. I would give it 100 stars if I could. Management is so nice and they make us…read morefeel appreciated with activities/events/attention at the gorgeous club house often enough to get neighbors together to interact and share. They really take care of tenants and it really stands out to me because I've lived in places that can't even compare. They are so kind and really work with you. There's safety gates and security person. The whole complex is so clean, peaceful and it's so enjoyable to walk around it. The gym is so nice, spacious, clean and complete you don't need to join a gym out there. The pool is sooooo nice clean and just beautiful. The grills... OMG. I can't even. Since I moved to Acero apartment, I always tell people that I move to a resort. That's what it feels to me living in Acero Apartments. there's also a dog park with a station to bathe dogs. My dog enjoys these so much! And on top of it all, the apartments inside are just so clean, spacious and beautiful. My family and I are really happy here and very grateful for caring management. Thank you Acero apartments.

They have a known issue with the water meter in an apartment. Apparently the battery is very rare…read moreand they are having troubles getting one for the unit. So they are well aware of the issue yet can't seem to adjust the billing statement in advance of posting the total due, they seem to feel that letting the $60+ bill go into the monthly amount due is fine. This is the complex's problem not mine. Which means I have to take my personal time to tell them of the mess yet again. When the unit was occupied the average billing was between 30-40 dollars a month. They are well aware that the unit is sitting empty and has been for over 3 months, yet they seem to think that all of sudden a $68.00 water bill for August is fine the issue is reported not fixed due to the battery issue and the next months bill comes in at $53.+ Vicki the property manager is a bit uptight, she does not return a phone call to the correct person. Also for some unknown reason she feels she is entitled to speak down to other people.... The only things she needed to say to us was SORRY ABOUT THIS I'VE CORRECTED THE BILL. That was all she had to say or do. She is rude, she is short tempered, and refusing to speak to the person who pays the bill is never a good move. My daughter lived here for 10 months on a 15 month lease, My husband Cosigned for her, husband gave the office permission to speak with me directly as I pay all the bills. Not returning phone calls, acting like your better than us, trying to talk down to us by saying there is water running in the back ground....really it's rude to speak to people like this. Excuses don't work, do your job or find a new one.

I wish I could give this place 100 stars. Mark Taylor did…read moretheir thing and hired the RIGHT people. I'm currently in A Mark-Taylor community so of course I wanted to stick with them. Upon arriving here, the drive in is beautiful, the leasing office is Gorgeous. But the people made it worth it. Walking into the office I was greeted by Lucinda And Luis. My partner and I were so nervous to come and tour since it's a little farther than we are used to. But they made us feel so much better, I love that they weren't acting like robots, still professional but they really cared about how we felt about the community. Lucinda took her time answering every little question we had and didn't hover over us during the tour (my absolute fave) She really felt like a friend we hadn't seen in a while. Now I was sold on the community right when I toured the home but was still skeptical but Lucinda and Luis really sold us on the community. They weren't pushy, and just amazing, it's hard to find a leasing company that has actual good leasing reps who care about your well being and thought process. Thank you guys. Can't wait to move in!

I do not recommend this place. Over charging for a one bedroom apartment (2k). Their valet trash…read morepeople don't pick up trash when they are supposed to. When you ask them to remove the valet fee, they say they cannot remove it because it is required in the rent. They have gotten too many complaints for the valet trash ($35). If valet doesn't take trash, they should really take it off people's rent, not keep over charging people for stupid things. They also charge you $3k almost $4k to move out before your lease not matter what you are going through (life change, job change, financial change, etc). Staff is really nice and so is maintenance. I just do not recommend Mark-Taylor. Too expensive. They charge too many fees.

Friendly, active residents who like to get together for on-site activities like dance class,…read moreyoga/tai chi class, walking club, pool activities, pickleball, Bible study, Art group (beginners & experienced artists), card games, weekly Bingo @$1/card & free candy, free movie nights, parties w/live bands, Friday evening get-togethers w/free soft drinks, beer & wine. Also offered are off-site trips to concerts & plays & special restaurants that offer dinner along with live music & dancing. One vendor plans day trips & overnight trips to Arizona attractions for a fee. There's a special resident group of folks who help other neighbors & neighbors who help neighbors on an informal basis, too. Plenty of places on community grounds to stop and chat with an individual or a group of residents. There's shopping, restaurants,& an ice cream shop a block away at Verde Ctr & a grocery store on the other side of-the street--so it's a great location. The ladies in the office are great;are helpful to residents, potential residents and vendors. They do a terrific job of helping residents planning events & parties & offering vendor names for cleaning your apartment. The apts & casitas (independent houses) have been well-designed, w/walled patios and balconies, all the appliances, too. Did I mention the friendly residents?

Beautiful community. Everyone is wonderful to work with. Apartments are a good size lots of…read moreamenities