Haven't even moved in yet, but have already had a wonderful experience with this complex and the…read moremanagers! My partner and I thought the location was originally a bit of an inconvenience, but once Christine began helping us out, we were almost immediately convinced to move in. After viewing the model, we decided to move forward and apply. Christine made the whole process incredibly easy and smooth with her consistent communication; we were able to finish signing our lease within a day! I'll update our experiences once we move in. :)

It's a nice place to live just have had to many bad experiences here and resigned my lease and…read moregetting charged more for a mistake the property manager made on their end and saying we have to pay in order for them to take it off makes no sense again a good place put they can't own up to their mistakes.

I've called Encantada at QC my home for over 8 years now, thankfully!! The office staff has…read morechanged a couple times, but all have been professional, friendly & quick to respond to any need! I look forward to another year in this beautiful apartment community:)

Maintenance personnel is awesome. courteous and very professional. Sent the request and work was…read moredone same day

I rarely leave reviews, but I feel compelled to share my experience. I moved out of this apartment…read moreearly because the conditions were simply unbearable -- yet I continued paying rent through the lease term. Despite leaving the unit spotless and being told everything looked great besides carpet, I was still overcharged with unjustified fees with no documentation to support it. Throughout my stay, I raised multiple complaints about trash piling up in common areas and balconies -- including tires and other debris. Nothing changed. Security was nonexistent when needed, and management consistently showed a lack of concern or accountability. Most of the EV chargers were broken. The property looks great from the leasing office to the pool, but beyond that, you start to see the evidence that it's all for show -- poor maintenance, ignored complaints, and a lack of real care for residents. This place markets itself as "luxury," but it's far from it. If you're considering renting here, I strongly recommend looking into nearby home rental communities. You'll get better management, cleaner facilities, and the same rent -- without the frustration. Save your time, money, and peace of mind.

If I could give zero stars, I would. Management here is unprofessional, inconsistent, and not…read moretransparent with tenants. Out of my $750 deposit, I only received $196 back. They charged me $200 for "standard cleaning" and sent me an estimate instead of a proper invoice. On top of that, the washer in my unit broke six times during my 17-month lease. Each time, maintenance "repaired" it by drilling holes into the machine -- which voided the warranty. Rather than replacing it or fixing it properly, they kept patching it up, leaving me with an unreliable appliance the entire time I lived there. To make matters worse, they first sent me a statement claiming everything was finalized, then later said the unit was still being worked on. How can it be final if the story keeps changing? I turned in my keys on August 11th, and they were already past the legal timeframe to return or account for my deposit. The lack of professionalism, accountability, and fairness is unacceptable. If you value your deposit and want honest communication, I strongly suggest looking elsewhere.

Casey was so professional and exceeded every need and want for my family. From the initial…read moreinteraction to moving in, she was very knowledgeable and honest throughout the process making the move in process a whole lot easier for us! Casey thank you!

From day one the staff had been amazing Brittany and Kaitlyn were the ones that I dealt with mostly…read morebefore I moved in and they were so incredibly helpful. I was coming from out of state. They sent ipictures of the units. I was considering they measured walls for me so that I could order appropriate furniture and we're always ready to answer every question ...everything I was promised and told has all come true and stayed that way unlike other places that I checked to move to . Multiple places around here I was told one thing and then something totally different the next and something totally different the next day etc , but here it's been nothing but consistency and somebody that had the answers which was really nice to deal with! I lived in my last apartment for over four years never had good experiences with the staff and didn't talk to a single neighbor, but here Just the other day I was talking with some people in the pool ..a big group of us ...and we were all saying the same thing that moving here was the best decision because of the staff ..the amenities are always clean, and the people have been really friendly, including the residents and staff. The unit I moved into was brand new and no problems at all. When I had an after hours maintenance question I was contacted very fast.

the houses are very nice and spacious. the people who live in this neighborhood however are so…read morerude. i've had people record me throwing out my trash. people come to my garage recording. and multiple notes on my car every though i always park in my designated spot. and neighbors cussing me out for things i had no part in. it is very pricey in my opinion for how small the houses are but it was a good temporary home. keep in mind this IS a pet friendly neighborhood so you will constantly be listening to dogs barking

I lived here for a few months and left!! The staff was horrible, management does not care about the…read moreissues that you have. Paying for their "deluxe" package of a ring doorbell, tv and internet was crap. The internet and TV did not work half the time. Both the district manager and manager were rude and did not want to hear any issues, they kept making excuses. This place is a rip off!!!

I've tried coming into this office to find a rental multiple times. Each time there is not anyone…read morein the office, with a sign that says they will be back at a certain time. It's a different return time each time, so it's not like they are just gone for lunch hours. Very inconsistent schedule. I'm not wasting any more of my time trying to guess what time I can actually connect with someone. I think we will go will Olive at in Queen Creek.

I love how much fun it is to live here and the events!! it's just the best! So much fun!read more

I had my tour with Sarah and she is so amazing! Not only then but even living here now! Anytime I…read moreneed to touch up on my paint or anything is wrong. I just give her a call in the office and she is always ready to help me! The amenities are great. I love that the dog park is big enough for my dog to run around and that I have my own small backyard That's private. Also, I love having valet trash because that's all a girl could ever ask for lol Can't praise this place enough!

Thanks to Sarah and Sydney, the internet issue has gotten much better. They both genuinely care and…read morehelp the residents with what they can; both are a huge asset. The grounds are beautiful and the garages are attached (many house rentals aren't). I now recommend Avanterra!

Current renter and Amber in the office is always very helpful and answers all questions in a…read moreprofessional timely manner. She's knowledgeable and always willing to help. The property itself needs several updates however that's the owners responsibility and not the girls in the office fault. This is a large complex with a lot of horrible dog owners that do not pick up after their dogs and wish that rule was actually enforced.

We went in earlier today to look at 2-3 bedroom apartments. We heard good things about this place…read morefrom a coworker. Me and my fiancé and his mom went in, and this lady who appeared to be orange, was incredibly rude and completely unhelpful. And when my fiancé and his mother spoke to each other in Spanish she looked visibly disgusted at them. Totally unprofessional and rude. Don't recommend.

This place is amazing. I would give it 100 stars if I could. Management is so nice and they make us…read morefeel appreciated with activities/events/attention at the gorgeous club house often enough to get neighbors together to interact and share. They really take care of tenants and it really stands out to me because I've lived in places that can't even compare. They are so kind and really work with you. There's safety gates and security person. The whole complex is so clean, peaceful and it's so enjoyable to walk around it. The gym is so nice, spacious, clean and complete you don't need to join a gym out there. The pool is sooooo nice clean and just beautiful. The grills... OMG. I can't even. Since I moved to Acero apartment, I always tell people that I move to a resort. That's what it feels to me living in Acero Apartments. there's also a dog park with a station to bathe dogs. My dog enjoys these so much! And on top of it all, the apartments inside are just so clean, spacious and beautiful. My family and I are really happy here and very grateful for caring management. Thank you Acero apartments.

Not child friendly or autism friendly. Me and my family dealt with race discrimination and…read moredisability discrimination on Saturday. my life will never be the same after this incident my children are traumatized and don't understand what went wrong the reason why police were called to shut down a six-year-old birthday party due to an autistic and nonverbal child/teenager running into the management office. He didn't hit anyone, steal, or even approach the apartment manager, yet she told us no matter what she was calling the police. everything she told the police was a complete lie. She still lying today and it's Monday. I do not feel safe here. if something so small can trigger management to call the police can you imagine what they will do to me and my family going forward... I am scared to be here.

Great community w/awesome neighbors from all over the country and Arizona…read more We do a lot of things together--the latest was a Memorial Day cookout, and before that, a Derby Party. We watch sports events together in the clubhouse on the huge tv screen ( Lot of resident-led classes, so we get to do & learn what we want at no cost--walking, writing, book club, art, music, Bunco, bingo, poker, dominoes, pickleball, & volleyball are some of the great offerings. British tea every other Wednesday is a fun & friendly activity for mostly women, but men are invited too. No raised pinkies there! Weekly "happy hour"potlucks are where neighbors catch up & share what we've done that week & in our travels & lives. Saturday AM coffee is a low-key gathering where newcomers can come & learn about our community and neighbors can catch up. Our maintenance guys Buddy & Marek deserve gold medals--they are quick to help & highly knowledgeable. All the staff here is helpful too (big shout-out to Alyse our activities director who brings us topnotch creative ideas, classes, and activities and dear smart Kate who answers every question --and if she doesn't know the answer immediately, she'll find out!) We've been here six months and are loving it, particularly our wonderful neighbors & friends we've made. We're enjoying everyone! Bless you all!!

Beautiful community. Everyone is wonderful to work with. Apartments are a good size lots of…read moreamenities