I have difficult veins since I have had so many Infusions. This is the only Lab where the people do…read morenot fish. Fishing can be very painful and the employees at the other labs do not listen when you tell them to stop and not to fish. I live in Irondequoit and drive to Webster to have my blood work done for my Oncologist. Strong needs to teach the employees how to draw blood. I recommend the Webster Lab before any others.

The dozens of times I have had a blood draw at various URMC labs have never resulted in a hematoma…read more I willl use the labs on Empire Boulevard, Webster, NY, next time instead of the Barrett Drive lab.

We had a great experience here. It's nice that you can actually schedule a time. When we went we…read morewere the only ones there. The staff is friendly and efficient. The doctor spent a good amount of time with my husband (he had an elbow injury) and explained options thoroughly. They have complimentary coffee, and you can get a complimentary slushie after your appointment!

DO NOT GO. I have never written a review in my life but this place deserves it. The front desk does…read morenot know what they are doing. I was in town visiting family for the holidays. Went in at my "appointment time" and still waited 1.5 hours. I was told it is just a time slot and not an appointment time...then maybe you should specify that. I entered all my insurance information online prior to the visit, and when I checked in, the woman at the desk said I was all set. I went there to get a prescription for anti-biotics because I had a sinus infection. Considering I get them every year at the same time of year for the past 20 years, it doesn't take a doctor, or RN, or whatever they have working there to diagnose it. Instead, they insisted I get my nose probed three times for COVID (don't know why), Flu (didn't have a fever/aches), and who knows what the other swab was for. After that, and the negative results, I got sent on my way with a good luck and a suggestion to switch my OTC allergy medicine and use some nasal spray (which I do). So, after wasting 2.5 hours of my life, I leave with no relief. About 3 weeks later, I found out, I did get something...a $585 bill. I have insurance, have had the same insurance for more than 20 years, and have gone to multiple urgent cares across the country and have only had to pay the copay. Obviously if I was "out of network" the woman at the front desk would have notified me right...NOPE. Dealing with their billing department is a whole other thesis. Finally got a hold of the front desk after 3 days dealing with billing and was told the manager "Tara" would be in touch, thank God I didn't hold my breath because that was 2 weeks ago and I am still waiting. In the end...nothing has been resolved. The place is a scam.

This was a great lab to get in and out. The website will give an estimate on wait times. When I…read morearrived it said 5min or less. I checked in on the computer and was called in 2 minutes. The phlebotomist was friendly and excellent at the draw. I will continue to go to this office for blood draws. They take good care of you and are good at what they do.

3rd bad experience here. Each time receptionists are sullen, don't even bother to greet you, it's…read moreobvious they hate being there. Bathroom was gross! RRH needs to do serious customer service training. 11/3/23 The receptionist was on the phone and ignored me for about 5 minutes. I could tell it was a personal call by the hushed voice, and finally she said, "I can't talk anymore" and hung up. No greeting, just said, "I need your ID" and took my license. She handed me a cup and said, "the bathroom's back there". The bathroom was disgusting; the toilet needed to be flushed (gross!), and the sink and toilet were dirty. I didn't want to touch anything! When I left, I went back out to find out what to do with my sample, and there was no one at the reception area. I yelled , "hello??", but never got any answer or found anyone. Another client told me someone was in a back room, so I found that person and she told me where to put it. Even she was sullen and unfriendly.

I have been coming here for 8 years now and love it here. My Dr., Dr. J is the best!!! And when I…read morecan't see her I see one of their nice Pas. Very clean and modern, typically very quick. They are all very knowledgable and always know whats wrong/going on and have the solution to mend it. If they don't they reach out to the specialist doctors and get you an appointment with them. I'm not sure if they are accepting new patients but if they are I would definitely recommend Manhattan Square Family Medicine.

The office was able to get me an appointment in short notice. Honest answers from the people I…read morespoke with.

I have been seeing Dr Booth for so many years, I would follow her anywhere! Brighton Family…read moreMedicine is part of Strong Memorial Hospital. Great location across from MCC. Parking in front and behind the building. Smaller lobby area with a new self sign in machine. The receptionists are the best, so down to earth and friendly... they become family. Dr. Booth has the best bed side manner of any professional in the medical field I've ever experienced. Her passion and kindness in any situation is remarkable. I've been going here for routine physical exams, sick visits, immunizations and flu shots. They always get me in for sick visits, common colds and sore throats ... or refills on meds. Highly recommend them.

I have been going here for 7 years and love Dr.Booth! I had pain going up my face some thought it…read morewas tooth pain another thought sinus infection only Dr. Booth figured out it was Trigeminal. Another time I was in OK a few days before Christmas and the nerve pain came back after being gone for a year and she called in a prescription for me and saved my holiday! Another thing every time I come she takes time to talk to me and makes me feel like I matter. Now my husband sees her and likes her very much and that saying a lot! Thanks for everything you do Dr.Booth!

My 17 month old girl came in for a terrible cough and instantly they were very responsive to our…read morethoughts and concerns and didn't hesitate to run tests. She was treated with some sense of urgency and everyone was very friendly and amazing with her! They even had bubbles! Her favorite thing! 10/10 recommend over going to well now or any of the other urgent cares. We got right in on a Thursday night!

My oldest son has gone here since the year he was born for urgent needs and anytime I haven't been…read moreable to get a sick visit at his pediatrician office. They are clean, prompt, to the point, and give quality care. They are far from where we live now, but when in the area and if needed, they are there. For me I think, some front/nursing staffing can benefit from being more personable and friendly. Providers are always great.

Day of urgent care was quick and efficient. Beware of follow up. Had to call several times and go…read morethrough painfully long phone trees to wait on hold again. Finally got follow up scheduled at RGH over 30 minutes away.

Arrived to this location around 5:50 and was not seen until 7. There was one patient before me who…read morewent in to the back as soon as I walked into the door and only two more people AFTER. I heard chatting as I waited for over an hour to be seen just for what needed to be done to take 15 minutes. I would understand if they were busy but the receptionist was taking personal phone calls that's how slow this place was. Extremely disappointed, after a long day at work waiting over an hour to be seen was gruesome.

I had to see an orthopedist, and this is the location they sent me to. This is the orthopedic…read morecenter. It's a brand-new facility, it's bright, modern, and even has a cafe (for real!). The layout is easy to navigate. You check in, someone takes you for vitals, then you wait in another area. The day I went, there was a bit of a backup, but overall, my experience was good. I saw a resident first, then the doctor, and both were helpful and took the time to answer my questions. This location is in Henrietta, where the mall used to be. There's plenty of parking.

Very nice facility, State of the art brand new construction for all times of orthopedics and…read morephysical therapy. The aquatic therapy rehab area has two pools to work those muscles under water. Each pet if the body has a rehab area with the proper equipment. Acupuncture, cupping also has its place. Ample parking.