We had a great experience here. It's nice that you can actually schedule a time. When we went we…read morewere the only ones there. The staff is friendly and efficient. The doctor spent a good amount of time with my husband (he had an elbow injury) and explained options thoroughly. They have complimentary coffee, and you can get a complimentary slushie after your appointment!

I'm a healthy woman in middle age and attended the WellNow Urgent Care in the Rochester NY area for…read morea gastrointestinal complaint. The only test completed was a urine sample to test for UTI. Instead, unknown to me, they sent the sample to Syracuse NY and tested for five other parameters and billed me close to $500 a month later and without my consent. I never received any test results and was not aware the urine would undergo such extensive testing at such a high cost. Spent 3 hours today on the phone with WellNow (extremely unhelpful and got cut off twice) and my insurance company. This business is exactly that...a business eager to bill you for things that are not necessary.

This is a great location for this lab! Located on white spruce with a great little parking lot for…read morepatients! The phlebotomist I have had the past two times has been great! I'll try to catch her name when I return tomorrow! I've never had more than a five minute wait, and the tech always does a quick painless job with blood work! Love this place!

Super quick and relatively painless blood draw. There's another phlebotomist option in the…read morecollection of buildings but they close earlier. Head all the way to the end of the road and use the front entrance.

From the owner: If you're a patient, healthcare provider or an employer looking for laboratory testing services,…read morecontact the staff at Rochester Regional Health Laboratories. Since 1975, they have been providing quality lab tests for their customers. The company performs more than 15 million tests annually in all medical disciplines. For employers, they offer drug testing for pre-employment screenings, as well as to test for substance abuse. They offer a range of services in pathology and cytopathology and provide expert advice on their findings. With a comprehensive menu of women's health services, you can count on Rochester Regional Health Laboratories for cervical cancer screening and STD testing as well as routine wellness tests, such as pap smears. Their team understands that every customer's need is different and will take the time to customize their diagnostic offerings and adapt to your individual needs. They will always do whatever they can to meet your requests while remaining in accordance with medical guidelines. Sample processing at Rochester Regional Health Laboratories operates 24 hours a day, seven days a week. This means their staff is always available whenever you need them, and allows them to return the results of the lab tests to you in a reasonable timeframe. Typically, turnaround time is 48 hours...

Went in to have someone look at a potential tick bite. TWO…read morehour wait-not good. The actual time with two staff members was less than 5 minutes. I got 3 texts telling me to be on time. I was. Why not tell me it is a 2 hour wait when I arrived. Not cool. It is disrespectful and rude to have people wait that long. Just book less or get more staff. It is not hard to resolve.

Why are you booking appointments every 10 minutes if you can't keep up? Booked an appointment for…read more3:20 and didn't even get into a room until 4:40.

I came here to support someone else, not for my own appointment. The facility is quite large and…read morenot a building I had really noticed before, so we were a little unsure about where to turn at first, but we found it without too much trouble. Inside, the space is warm, modern, and welcoming. The staff considering this is an imaging center were pleasant and kind, which made the experience more comfortable. There's also plenty of parking, which is definitely a plus.

Health as many of you know is a key factor especially in older ages. And each year I go here for an…read moreX-Ray. The entire staff is great. And the technicians are the greatest. I highly recommend this place. 5 stars all the way.

Wow, I don't understand all the negative reviews here. Front desk receptionists were lovely and the…read morespace itself was warm and inviting-all decorated for the holidays. I was in and out of the office in less than an hour which is amazing as I was a walk-in for some x-rays. My x-ray tech was the loveliest person who made sure I felt comfortable and cared for. I wish I knew her name so I could shout her out. Lots of parking at the front of the building available, as well as handicapped spots. The way I was treated here is how all healthcare facilities should treat their patients! Update! My doctor received the x-ray results within an hour or two of getting them done.

They failed to capture what the doctor ordered. They had me come back again and I had a panic…read moreattack in the smaller mri chamber they used