Incompetent workers. I am part of a professional organization that has ordered from this company a couple times and it is always wrong and takes months. They took 3 months to complete an order of 2 shirts, they don't communicate, and when I go it... it was completely wrong. Please don't go here at all! read more

Acme awards helped me and my friend find the perfect font for our logo! Not only that, they helped us with placement on the items for our new activewear brand. They quoted us 10 days but it was done in less than a week! Will definitely be using them for all our embroidery needs. They were friendly, accurate and quick. read more

Acme Awards & Embroidery - The owner helping us with sizing of the logo! - Embroidery & Crochet Near Me - Hayward, California

I cannot thank ACME Award enough for all of their help with my daughters Letterman Jacket. After being let down by another business and frantically calling everyone and anyone that could possibly help me, I came across ACME Award. Pam not only helped calm this momma down, but she immediately put a plan in place to meet my tight deadlines. Not only was she professional but she made this whole experience very personal. Needless to say, they worked extra hard to get this jacket back to me quick enough to surprise my daughter for senior night. Thank you team! You guys are awesome! read more

Acme Awards & Embroidery - Letterman Jacket - Embroidery & Crochet Near Me - Hayward, California

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Fast service and got my graduation stole done with priority in less than 3 days. Highly recommend.

Great customer services, great work. I was very happy with my boxing Trunk letters. The owner even came out and wanted to make sure I was happy with the work. read more

Acme Awards & Embroidery - Embroidery - Embroidery & Crochet Near Me - Hayward, California

Bryon and his team always rise to the project. Every order is on time and they are always eager to go the extra mile. Sean is very helpful with all of our orders. I would recommend ACME always. read more

My motorcycle club has been going here for 17 years and now I heard sue sold the business and it shows. It took 3 months to get a small patch made and it was misspelled and not the same detail has the other patch. So we will be returning it and getting the correct stitching size and color. And if it is take months like it did before we will collect all bay area delinquents patches and digital prints... if Sue still owns that company then we will personally ask her to fix this read more

Super disappointed with how these shirts turned out. We read the good reviews and wanted to get two embroidered shirts for our daughter. We were told they would be ready in about a week. We called about a week later and told they still weren't done and they tried to push it off to the following week. I don't know maybe they rushed them but when looking closely at them both has the embroidery done over a seem which looks tacky and makes the letters look like patchy. Also the white shirt has crooked, a bit diagonal lettering. We're not sure now what to do with the shirts. We should have trusted our instincts and picked up the shirts when they said they hadn't got to them and taken them somewhere else. Definitely won't be coming back here! read more

Acme Awards & Embroidery - Embroidery & Crochet Near Me - Hayward, California

Bryon was great in bailing us out of a situation where someone else dropped the ball in ordering a plaque for a scheduled memorial service. He took the information and got the plaque prepared for us to pick up in no time. Good quality and a pleasure to deal with! Thanks, Bryon, for your help! read more

Horrible business went down hill with the new owner Brian. He is a poor excuse for a professional business man. The old owners always were on point. I placed a custom order weeks in advance and communicated what the date of the event was. I never heard from him so I called him to get a status update he said no work has been done his machine has been down eight days!!!! This was two days before my event!! He didn't even have the decency to call eight days ago so I could try to get the items done elsewhere! I would never do business with him again. read more

Great customer service, fast turnaround, reasonable price. Highly recommend! Thanks again Bryon!

Recently we we went to Acme Awards to have a wedding frame engraved. Brian, the owner, suggested a plaque instead. We inquired the approximate wait time and price. We figured we would come in the following week. To our surprise Brian had the project completed in less than 10 minutes. Brian would not even charge us! My wife and I tried to pay him several times however instead, he asked if we could spread the word. Many organizations have forgotten the 2 most important words in business, "The Client", Brian has our business for life! Thanks, Roger Carney read more

It's so hard to find a place to do a small order of custom clothing embroidery and this shop was so helpful and responsive. Highly recommend! read more

You know honestly, I wasn't going to write a review. In fact, a positive 5 star review is long overdue in the past but unfortunately what transpired recently completely changed my outlook enough to create a Yelp account. I been coming to this place for years but very sporadic since I'm commuting from San Francisco via BART, Lyft, Uber, etc. I started off with bringing just baseball jerseys for them to have embroidered: letters, numbers, patches that I supply. I would even bring an extra jersey, print outs, written instructions; basically anything that would make it easy and helpful. Once I was done with my jersey projects, I moved on to letterman jackets; same exact job as the jerseys. I never once pressure them to have it done at a certain time, I never once question their prices and never have I asked for a discount for being a loyal customer. And of course, I would ask them first if the job I'm requesting is even possible since I didn't want to be an inconvenience for them. Anyways, I dropped off two letterman jackets on February 26. I was giving a quote and an estimated target date of completion on March 15. Again, I had no problem with the wait time and prices since I trusted their work. However, they did promised me that if the job was done before, I would get a call. I was fine with that since again I'm commuting from San Francisco and because I work mostly in the afternoon, I always had to plan and time everything perfectly or switch my shift around. I decided to call them on March 12, just to simply see how the progress was going. They told me they were still working on them but the estimated targeted date was still realistic. Again, no problem; that was perfectly fine with me. I called them back on March 16 to see if the jackets were ready. They told me "almost done, they forgot 1 last thing". I told them that's perfectly fine, I'm in no rush. I called back again on March 18 to see if it was ready so I may start heading over there and they told me, "Yes." As soon as I was trying to thank them and let them know I'll be over there shortly, they hanged up on me. That was rude but I figured okay maybe they're busy. Once I get there, they greeted me and went back to their "office" to retrieve the jackets. I take out 1 jersey out from my backpack and place it on the counter to simply ask them if they had a specific color thread for stitching. As soon as she saw the jersey, with a terrified look told me, "No...this is the last time we're doing this kind of work for you." I was confuse and ask her if everything was okay? She continued, "No....this is too much work, too much time, when we should be charging you $1000 for this but we don't." She also told me that she didn't appreciate me calling "too many times since it gave her headaches." I was dumbfounded and explain that I only called to see how the progress was going since they never did call me as promised. I just couldn't believe the hostility and because I was in a serious time crunch to order my Lyft ride back to Hayward BART to head back to the city, I didn't want to argue so I paid for the work and left. After so many years of being loyal, never pressuring them, never rushing them, never questioning their prices, never disrespecting them, they decide their best course of action is taking my business elsewhere because the work I was providing was apparently "too much" for them to handle even though they're the ones who agreed to proceed to do the work and love my money during a pandemic. I don't know if they assume I was profiting off their hard work as every jersey and jacket was for my pleasure based on my artistic vision. And every jersey and jacket I want to passed down to my son when he gets older. And in the end, despite the fact that I gave them instructions and reference photos, they didn't do a "perfect job" as one of the patches was placed wrong along with one of the letters from the other jacket is upside down. Oh well, you live to learn. Thanks for the memories Acme Awards. I wish you the best in all of your future endeavors. read more

Acme Awards & Embroidery - Paraguay flag patch placed clockwise even though I placed a note which direction should be facing. - Embroidery & Crochet Near Me - Hayward, California

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real unprofessional. first I walked in strong smell of weed they can't do embroidery on the sleeve of my shirt so they placed it on the back and change my company name switched the color of my logo and the cherry on top they lost my usb flash drive. the owner said it was my fault I should not have given my flash drive . they never called back read more

They did an amazing job on my work uniforms and they have really great customer service. they do really good quality work and I highly recommend it to anyone looking to get custom shirts for their company. read more

Was this in a pinch and needed some stuff done same day. I believe Pam (I think that was her name) helped me out so much. She made it work and had a smile the whole time. I will definitely be coming back!! read more

So my spouse left his jacket in 2011 so today he decides to come and see if they still have his jacket and what do you know they do this is great customer service kept the receipt in a pocket I recommend this business off of that alone!!!!!!! Great customer service!!!! She kept the jacket for 10 years honest ppl still exist!!! read more

Acme Awards & Embroidery - Embroidery & Crochet Near Me - Hayward, California

okay if i wasn't writing this review retroactively (after like 4-5 years of continually coming here lol) i would have waaay more pictures to include. but tldr, i've been going to acme for a looong time for basically all of my custom embroidery projects. they're super accomodating with whatever item it is that you bring in (other places i've been to have a policy against embroidering items you don't order through them) & i've gotten things like: crewnecks, blankets, bomber jackets, running shorts, jerseys, & champion hoodies embroidered with them. the owners are super friendly & imo qualify acme as a certified mom n pop store :') they know what they're doing !! support your local business & get your custom items here ~ (&, if you're in greek life-- get your letters done here lmfao) read more

Acme Awards & Embroidery - custom baseball jersey; unit supplied & customized via acme - Embroidery & Crochet Near Me - Hayward, California

Great work but but very poor customer service, if you don't mind nasty attitudes bs price changes and them treating you like they are doing you a favor then this is the place for you. So needless to say as a small business owner myself I was checking with whom I would find to give my bulk orders to I know it won't be Acme. read more

Although I have only made two sets of Greek letters at Acme so far, I can definitely say that Acme is trusted! Both myself and my fraternity have been going to Acme for years and we are all constantly recommending others to get their embroidery done here. Both of the owners respond as quickly as possible to emails, phone calls and in person to any questions that you may have or any small adjustments/changes that need to be made last minute. They're both patient and super understanding when you're deciding what you want to get done. Their turnaround time is pretty fast too and they're really good about getting your custom embroidery done by the day you need them (as long as you give them enough time in advance). The stitching/embroidery always comes out clean and the overall quality of their work is great. You can definitely tell that they take their time and that they care about the quality of their work when it comes to making your custom apparel as soon as you come in to pick them up. There's also a lot of options to choose from! Different fonts, colors, apparel, etc. And if you're unsure about which one, they're always willing to give you their opinion on what they think would be best for what you want/what you are looking for. You can also bring in your own apparel or your own custom fabric if you're looking to get something specific done that they don't already have. read more

Best customer service I have ever seen!!! The quality is amazing and they are super efficient. I definitely recommend them!

Acme is a tiny but trusted store. The majority of individuals in Greek organizations who attend CSUEB get their embroidery done here. They offer a variety of colors, fonts, styles, etc. You can either bring in your own fabric or article of clothing, or order directly from them (which is usually the cheaper option). It is owned by a very kind and helpful Korean couple. The person that most people speak to is Sue. If you're like me and tend to be a little indecisive or need words of affirmation, don't be afraid to ask for her opinion! She is very patient and has no problem showing you examples. To be honest, this place is a little pricey. However, keep in mind that you get what you pay for! They don't use cheap fabric, the stitching always comes out clean, and if you need your order ready by a certain day, they are good at reaching that deadline (assuming you give them a reasonable amount of time). I have gotten embroidery done for sweaters, jackets, hats, sweats, and graduation stoles and have been pleased with the outcome each time. Acme definitely deserves the high rating they currently have! read more

I've read these reviews and I have a really hard time believing that this is the same Acme Awards that I visit. Sue speaks wonderful English...I mean I have NEVER had any trouble understanding her and vice versa. It is obvious that she is college educated as well as extremely experienced. I have a little home-based custom apparel business and, whenever my little embroidery machine can't do the job, Sue comes thru. The price is very reasonable and the service is TOP NOTCH. Just in case anyone starts thinking that businesses get preferential treatment, I would like to point out that the first time I needed to have something embroidered, it was a single baby blanket and I didn't identify myself as a business owner. I went in as an individual customer with a small job. I received the same excelled service that I always receive. In my experience, the customer service here is second to none. The quality of work is amazing and the price is incredible reasonable. It is sad that only a couple of unhappy customers have stopped by here to rate them. I'm sure if even 10 more customers rated them, the rating would be a lot higher. read more

Really really loved this place. I needed a baby blanket embroidered at the last minute, showed up at 4:20 (they close at 5) and the lady who's name I didn't get, did it for me in 20 minutes for $15. It's worth the price to go here. It's in a kind of hidden place but I would seriously come here again. They do a really good job for great prices. read more

Acme Awards & Embroidery - Baby blanket embroidered, came out perfect - Embroidery & Crochet Near Me - Hayward, California

I've been going here for many years now. They are easy to work with and they do a great job on everything. I've had no complaints and I will keep coming back! Would definitely recommend. read more

GREAT PLACE for trophies! We go every year.... Sue and Jim... I was not able to make it today by 5pm. IS there anyway I can pick up in am? Our event is tommorow? Please let me know how to reach u.... read more

Acme is pretty much the place where my fraternity gets all of it's Greek lettering and embroidery done. Been coming here for almost 3 years now to get all my sweaters done. I sort of want to use this review to clear up some of the things said between Jennifer and the owners of the company, and also provide my own experience with the company First off, this place is a little hard to find. It may be off of both Mission and Harder Road, but other than this store, and I think a car repair shop, there's nothing around it. It's pretty easy to drive past since there's no really big sign or anything like that except for on the window of the store. I personally didn't get lost trying to find the place, but a few of my friends have. Secondly, I've never had a bad experience with Sue, the lady that you'll probably be giving your order to. She's really nice and friendly, and she speaks english pretty well. Sure, it's easy to tell it's not her first language, but there's not a huge language barrier there or anything like that. She understands everything you say and I can understand about 99% of the things she says. Also, this place is a little expensive compared to places such as some of the online greek clothing stores. I don't really mind the extra pricing though, because this set of letters/embroidery will be the nicest you'll ever get. I've compared my sets of letters to other peoples letters from all over California, and I can honestly say that mines has the cleanest and neatest stitching, and the best shaped letters out there. Very high quality lettering from this company, and I really do not mind paying a little bit more for that quality. You can also basically request to put anything lettering you want anywhere. The order sheet basically has a t-shirt template on it, and you can write yourself what you want on the sweater/shirt. Just make sure to specify both the colors that you want and the font of the lettering. The price of your order will vary depending on what you want on it. My sets of letters have ranged from 30 dollars for just the Greek letters on a pre-bought jacket, to around 100 dollars for a sweater, greek letters, and embroidery above and below the greek letters, on the hood, and on each sleeve. Pricey, yes, but it's worth it. They also do accept card, and you don't have to pay everything up front either. You can pay some at the beginning and then pay the rest when you pick it up. A few mistakes have occurred on some of the sets of letters me and my friends have ordered, but they are usually very small and easily corrected. Also, they will usually take a portion of the price off if they mess up on your letters. I think their rate of messing up is a little higher than 2-3% but not by much, and it's definitely not high enough for me to stop using their services. This is basically the only place in the area that does Greek lettering, and it does so with very high quality. Be prepared to pay a bit more, but you get what you pay for. Wouldn't trust any other place to do my Greek lettering read more

This place was kind of hard to find because my GPS was not up to date. It's kind of in the cuts. I came here with a friend because we wanted to give our bigs/lils a small gift and since my friend recommended this place to me (because of the cheap price), I definitely wanted to try it out. When you get there, there is a small private parking lot there in front of the store which was awesome because I hate parking far away. This shop is really small and is ran by an asian lady or something. She was nice and all. Smiling and awesome service. However, it was somewhat hard to communicate with her because she had an accent and she wouldn't understand me when I would say something. Other than that, we were able to communicate enough to get one hoodie and a t-shirt. There was a small variety of colors compared to other embroidery places. Why did I give it 3 stars you may ask? Like I said, my friend recommended me this place because of the low prices. When the lady came up with the total, it was extremely expensive. I got a 3 greek letters on my right side and 3 alphabet letters on my left side and since my hoodie was a zip up and I wanted my fraternity letters horizontally across, she charged me for 4 letters instead of 3 because of the zipper. My total came out to be around 120 or so. I don't remember but my friend got a small green t-shirt from forever 21 embroidered and it costs her around $80 for the 3 letters in the front and _______'s Big Sis on the back bottom. So sad. I thought we would have gotten a better deal. Oh wells. We had to get it done because our event was soon and me and her were lagging for the longest time. Plus, we drove all the way over there from San Francisco. Might as well. Finally, we got the order in a couple of days. We rushed the order but when I went to go pick it up, I realized that they messed up on my friend's t-shirt. They spelled the name wrong on the back of it even when my friend specifically wrote in big, neat letters for the lady to embroider. Mine came out perfectly but I felt bad because I dragged my friend along to get this done. So she called the lady to complain. The lady decided to give her a new t-shirt with the correct spelling and mail it to her but my friend wasn't satisfied with it because it was a different fit and the shade of green did not match the one she had. If you guys do come here to get you stuff done, know that it will be a hit or miss because your chances of an incorrect embroidering is 50/50. read more

Every time I visit Amce I am greeted with a smile and helped immediately. Though Greek letters run out quickly, they have a nice selection of clothing to choose from. Highly recommended. read more

Needed an award plaque for our church and knew this place from buying award ribbons in the past. The plaque I selected was in stock, and they matched my layout right down to the exact font! It was ready when promised, too. They do their own work in-house--no sending stuff out. They might be tough to locate, but they are worth the hunt. read more

Great prices and great service. No order is too small. I've had an order of 50 scrubs embroidered in a few days and just brought in a small order of only 2. Obviously the larger the quantity the lower embroidery price per item. Sue is very helpful and professional. read more

Finding a reliable, high quality supplier is not always easy, but when you do you can't help but share... Sue & Jin, and behalf of the Iron Souls MC, I would like to personally thank you for the outstanding quality of service over the last 17 years. Your dedication to quality of excellence, creative ideas (while we changed our "3-color" logo a few times), and competitive prices is second to none compared to other vendors that have attempted to work with us. Prior to working with Acme we had a difficult time locating a vendor that could create a 3 piece design that includes 3 different colors, while integrating 2 different symbols stacked on each other giving a multi-dimensional look. You made seem easy.... From clothing to trophies, Acme continues to meet our unique needs, which at times I know we can be a bit demanding, and I don't recall you ever missing one of my delivery dates, including Christmas when I failed to order our trophies in a timely manner. Yes, you saved my neck and delivered. Today, we continue to get complements on your work, and we will continue to recommend Acme Awards and Embroidery when ask. Thank you again for your support over the years, and looking forward to continuing our partnership for many years to come. read more

I just had our beanie made for our club and they did a great job. Sue made a recommendations and the result was great. They are always accommodating, fast and reliable. read more