We have used Acme Pest Control for many years... within the past two years the quality of customer service has absolutely TANKED. You can never get anyone on the phone in the office. When you do- take notes of your conversation! Because Olivia, the office person will have no recollection of speaking to you. We had three properties being serviced by Acme, and we have cancelled all three for service. It is a shame because they have wonderful techs on staff like Alan. There are other new pest control options in our area now which present a much better value and certainly better, more professional customer service. read more

If you want nothing but trouble and stress with your home repairs and pest control go ahead and use Acme Pest Control in Concord/Kannapolis. If you want a stress free and good experience, for the love of God, do not use them. Oh my! I had them come out to do a termite treatment, install a vapor barrier in my crawlspace, and install well vents at some ground level vents around my home's foundation, which I'm under contract to sell and which repairs are required for the sell to go through. And oh the trouble. Let me preface by saying that after a week of stress, and having to complain at every stage, they did finally finish the job, but that's only after all the issues, unprofessionalism, and headache. First, they did not finish the vapor barrier the day we agreed upon. There was some junk in my crawlspace that needed to be removed, and I probably should have thought to remove it on my own, however, contrary to the company's claim (they called me a liar on the phone) they never mentioned that needed to be done. And on top of that, they failed to notify me they couldn't finish the repairs that day, and that they would need to reschedule once the stuff was moved in order to finish the job. Instead, they left without a word, and I had to find out a day or two later on my own, when I had time to check the work that was supposed to be done, that it hadn't been finished. That's also when I realized they never installed the well vents, at all, period. Instead, they messed up and installed new "automatic" vents that were neither requested or needed at all, and instead of apologizing they claimed that their mistake could qualify as a "discount". Uh. No. I don't know in what world that makes sense. When I confronted them about all this, I was called a liar and given nothing but excuses and how a discount wasn't justified because I got an extra service for free (the vents I didn't ask for). Third, they stated they would be out on Tuesday to put the well vents in to correct not doing it last week, but when I checked that night, they hadn't come out and installed them after all . Instead, they waited until the next day and put in the well vents along with finishing the vapor barrier that they promised to finish a week ago. Fourth. All of these repairs were being done, known to Acme, as repairs requested by the buyer of my home, which had to be done by closing (this coming Monday, originally this Friday), with documentation, for the sell to go through. So, in the end the repairs were finally, correctly, finished a week late, and mere days before closing, nearly putting the sell of my home and purchase of another home in jeopardy. In the end, no discount was provided and I was called crazy for expecting one by Mike Horton at Acme, contrary to their claims that the "extra service" which was done due to their error was a discount (which is not a discount, not my fault) and all the junk and stress I was put through and nearly causing a catastrophe to the sell of my home and the purchase of another, which was treated like just a tiny mistake with no remedy. I will never use Acme again, and I highly recommend against even contemplating their use. I'm assuming the termite treatment was done and done right, but I don't know how to check that. read more

We used Acme for several years. The first year or so the service was fine but then they began spending about 10 of15 minutes doing a half-way job. We'd have to call them back for a re treatment. We've switched to another company and are very happy. read more

They have been servicing our office location for years now. The tech that comes out is always very nice. If we ever have any issues with bugs, they always come by to take care of the problem. read more

We are very pleased with this company. We had seen evidence of termites in our home and scheduled in inspection. Someone was able to come out the same week. He called ahead as requested and was on time. It turned out that we did not need any treatment for termites but the technician was very knowledgeable and explained the whole termite cycle to us in a very understandable way. We will definitely use them if we ever have a need to. read more

Not happy with this company at all! First off the guy that came out did not do a good job spraying at all. I requested that he spray inside and outside and within 5 minutes of being inside my house he was done. I specifically asked him if he sprayed every single room in our house and he claims that he did but there is no way it could have been done that quickly. Second, the ant issue that I originally called about still has not been resolved a week later. I called the company back and they are stating that they offer no guarantee even though several other companies I called, that don't have you sign a contract either, offer a 30-day guarantee. Also, their website says "We won't leave your property until your home or business is completely safe and pest-free." Obviously this statement is completely untrue seeing as my home is not completely pest-free and they won't come back to spray again unless I pay another $50 even though I have already paid $135. I will not be using this company again in the future. I will call another company that is the same price but that offers a 30-day guarantee and does a better job of spraying from the start. read more