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    ACN Construction

    5.0 (1 review)
    Closed 8:00 am - 5:30 pm
    Updated 1 month ago

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    ElkStone Basements

    ElkStone Basements

    4.2
    (80 reviews)

    We recently worked with Elkstone to finish our basement in north Fountain, Colorado. We are very…read morehappy with the results. Pros: 1. The general manager we worked with, Luke Woodside, was exceptionally responsive and cooperative. We looked over the progress nightly and gave feedback regularly. Luke was always happy to work with us and incorporate our feedback. I could not have asked for a better GM. 2. Elkstone gave us discounts twice during the project. Once due to a better price we got on tile, and once due to a plumbing issue they made good on. 3. The salesman/designer we worked with, Chad Jarrell, was efficient and professional. His design only needed minor tweaks to match our preferences. The contract he provided was clear with no major surprises. 4. The overall cost (about $50k for about 750 total square feet) was high, but in-line with all other quotes we got. And the fact that they promised and did finish the project in about 5 weeks is incredible. Cons: 1. As with any contractors, we needed to keep a close eye on the project and give input to make sure everything in the design was met. This is not unique to Elkstone, but they are no exception. 2. There was an issue with the tile contractor needing to be a certain company that I did not like. 3. They said they would estimate the cost of permitting within $20, but they were off by well over $400. Not a huge deal, but annoying. Overall, I recommend Elkstone and would use them again.

    I strongly regret choosing this contractor for our basement renovation. What should have been an…read moreexciting investment in our home became an extremely stressful, expensive, and disappointing experience. There were far too many problems to consider this acceptable workmanship or customer service. During the project, they broke our window--not once, but twice. They damaged our sliding door and caused significant damage to our large concrete patio that was ultimately deemed unrepairable. These are not minor inconveniences; these are substantial damages to a customer's property. What made the situation even worse was how these problems were handled. Instead of taking responsibility and working with us to resolve the issues, we were repeatedly made to feel as though the problems were somehow our fault. As customers, we were essentially blamed for issues that occurred during a construction project happening in our own home. We expected accountability and professionalism, instead, we experienced what felt like repeated attempts to deflect responsibility. The quality of the finished work was also unacceptable. Paint is already peeling from the trim and "custom cabinets" I was told the paint is just sticky and always will be...there were areas of work that were incomplete or needed to be redone. We will ultimately have to hire someone else to come in and fix these issues as Elkstone deemed the project completed. Not once did we feel that the company truly acknowledged the impact their mistakes had on us or took meaningful responsibility for them. Construction projects inevitably have problems. Mistakes can happen. What separates a good contractor from a bad one is how they respond when those mistakes happen. In our experience, the response was to minimize the problems, shift blame, and leave us to deal with the consequences. We trusted Elkstone with a major investment in our home, and that trust was unfortunately misplaced. We were left with damaged property, unfinished and defective work, additional contractor expenses, and an experience that was far more stressful than it ever should have been.

    ACN Construction - contractors - Updated August 2026

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