Bay Tree is a really nice apartment complex. It's a got a big heated pool, a gym, a playground, BBQ…read morefacilities, good parking, and plenty of outside space. It's very convenient to Highway 17 and less than 10 minutes to Santa Cruz.

My girlfriend and I are currently dealing with a horrifying situation involving Bay Tree Apartment…read moreand the resident manager. We originally reserved a 3 bedroom apartment in beginning of September. We placed a deposit down and paid the application fee. We were notified that we got approved for the apartment and were told that it would be move in ready, cleaned and prepared for our move in. We scheduled moving company for the move in day and picked up the keys for the apartment the day before. The resident manager showed up for the keys pick up appointment while wearing sweats and flip flops while looking completely unprofessional. The apartment was dirty, floors were stained with cigarette burns, flooring and carpet had a smell, kitchen stove had oil on top of it (which the manager noticed and literally tried to burn off in front of us with smoke rising up into the vent), windows were dirty, closets were broken and about half of the blinds at the apartment were broken or partially functional. We couldn't believe it. The manager told us to "write up" some of the fixes in the internal maintenance system and he can take care of them at some point. He was absolutely unprofessional. He then walked out of the apartment, gave us the keys and said he had a meeting with his boss to attend. It was almost like we weren't important. The apartment was completely not move in ready. We had to cancel our whole move, re-arrange to stay longer with our current place and re-arrange our schedules and lives just because the resident manager refused to do his job. I then notified him via email several times that we are cancelling the lease as the apartment was not ready. He did not reply to any of my emails but called me later from a block number asking us to drop of the keys and that he would refund the money we paid. We showed up to drop off the keys later and found that his buddy came out of the apartment office to greet us. He said that the manager is a friend of his and that he had left. He said we could drop the keys off with him. I did not feel comfortable with doing that and the friend got the manager on the phone to say it was okay. He also said he would refund the money and did not do so even after I emailed him several times. We had several very expensive packages coming to the now empty apartment and I advised the manager that they will be arriving. I asked him to keep them for us so I can pick them up. He never responded to my email and completely ignored me. One of the packages had arrived and when I went to check and see if it's there, it was missing. It appears the manager took the package and he has not responded to email inquiring about the status of the package. Eventually, I got in touch with high level management and was told these issues would be resolved. Please be careful when renting from Bay Tree Apartments. The management is incompetent and completely unprofessional.

Capitola Cove is a wonderful place to live! Everyone is friendly, we have personal assigned…read morecarports, 4 on-site always clean and sanitized laundry rooms and we are walking distance to the fabulous Capitola Village, and amazing Shadowbrook Restaurant. Management is easily accessible and always on top of any issues that may arise with immediate solutions. I love it here and am so happy to have been accepted into this fantastic little community!

Great property manager and land lord. Very attentive with tenants and very accommodating…read more Apartments are spacious and well maintained. Friendly neighbors as well and beautiful location close to the capitola village and shadow brook restaurant. Lots of shopping within walking distance.

Property managers are rude and had a very mean demeanour, made derogatory remarks about my speech…read moreimpediment and were just generally rude.

Toured these apartments while up in Santa Cruz as a prospective location for my niece to stay while…read morefinishing off her senior at UCSC. Overall, the place is very nice compared to the downtown area. Nice views, adequate amenities--community pool, internet, lawn area, gas bbq picnic area, charcoal grill picnic area, gym, yoga studio, on-site property management office, actual private security that patrols, and a common business area for studying equipped with various office machines. Legit a little pricey, but you get what you pay for. Appears to be in a relatively safe area close to a farmer's market, pharmacy, fast food, and short drive from grocery stores. The unit we toured (similar to the one we will be leasing) had laundry machine/dryer inside, open floor plan, with simple kitchen with major appliances. Common mail center with cluster mailboxes and slot for outgoing mail was on site. Unit comes in with one parking spot which works out for our situation. On-street parking for guests and visitors was within proximity. With my niece, she planned on having three other roommates. Credit checks were required for each student and their co-signing parent. You pay for your own credit checks and put down a $900 deposit to hold your unit. Based on the four roomies, the total amount of combined income had to be approx $25K/month amongst the co-signing parents in order to qualify.

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

this place is a joke, they dont have any form of online payment portal abd charge excessive fees…read morefor ach deposits, only form of payment besides paper money orders. they remind us of old school ludites with anything concerning paywalls and basic internet payment sevices. i hope the Company this "Women owned" Bis sold out to does a better job with payment options. ugh.... as far as managing at one point theynhad a bunch of clueless helpers but seems to have filtered them down to one clueless non paid worker. the owner is a very professonal person and takes care of biz, withthe exception of comments listed in this review.

Best place and location. Good thing - washer and dryer included. No additional chargers for water…read moreand garbage. Few things - rent is expected to increase at 7% YOY. Check on sunlight if it's important for you. Because the community is with redwood trees, certain apartments might not get enough sunlight during the day.

I previously lived in The Meadows for 7 years until I bought a house and moved out. My workplace is…read moreclose-by, and sometimes after lunch we walk through the outside ring parking to reach Middlefield and return to the office. Today, two of us were walking through chatting, and a Meadows property manager/worker yelled at us from across the parking lot, maybe 40 yards away, asking who we were. Thinking he had mental issues or a salesman, we kept walking. He then approached and harassed us, screaming about how we were trespassing, continuing verbal abuse and harassment and followed us until we left the property. We talked quietly, did not approach anyone, hang door tags, play music, or toss trash. We didn't go into the center apartment area. We're both computer professionals. This employee could have gotten on his golf cart and quietly told us sorry we cannot walk thru his parking lot and to kindly exit the premises. Instead, he chose to yell threateningly across a parking lot and come after us with verbal abuse. A good way to judge apartment management is how they treat visitors. Because as residents, you're going to get more of that - or worse. Stay away from this complex.

This company has been challenging to deal with to say the least. When my house was listed for rent…read morethey charged me over $1400 for cleaning (I'm a fairly clean and neat person so $1400 for cleaning felt like a punch in the gut). I'm certain it did not receive $1400 worth of cleaning and I'm also certain that the PM never visited the property to do an inspection of the cleaning. Fast forward to me moving back into the house 15 months later. The PM told me that I would receive the same level of cleaning ($1400 worth, right?) when the renters moved. What a joke. Cleaners left the stove a mess, filters were nasty, showers not thoroughly cleaned, basement windows not washed, basement area not swept. I was charged for all of this up front. Also, PM never came by the property to ensure the renters were following the lease and maintaining the HVAC and the water treatment system. I think PM for this company means they are going to charge you to collect the rent. So...here we are 40 days since move out and I've yet to receive any monies from them as reimbursement for the $500 deposit I gave them to cover minor repairs, money I spent on materials and labor for thoroughly cleaning when I returned. It's been 3 weeks since I sat down and went over the itemized statement with them. Also, they are holding onto a security deposit for another rental that they "managed." Why? I took over managing the rental so there is zero accounting to be done. I've stopped by their office and found the door locked during normal business hours. They do not return phone calls. It takes three emails to get them to respond. We're now at small claims because they aren't responding and issuing refunds. Property owners: Find another PM. This place is all smoke and mirrors.

if you are a perspective renter read this, in you are considering using this company to manage you…read moreproperty you really need to read this. this is horrible company to do business with. they are disrespectful, and unwilling to do due diligence. if you are a property owner you should know that they will put you at financial risk, if you are a renter, be forewarned that they don't keep their word, are willing to put you in a filthy unsafe house, and won't respond to your legitimate concerns. as a landlord myself I am appalled how they treated and trick their customers. they definitely give landlords and PM companies a bad name. they are completely unethical. Recently we helped our friend get a rental property. I wish I had known about them before we rented from them. first Terra said that my friend could move in a couple of days early as we had paid them first months rent and security deposit. once she had moved in, she was told that she was going to be charged for those 3 days. Terra should have said that up front and not waited until after the fact. we will often let people move in a few days early if the house was ready to go, just as a simple courtesy. its really no big deal, or real cost to the landlord. this house had been vacant for some time. so really no imposition on their part. The house was supposed to be clean, ready to move in, and although partly furnished we were assured that any furniture that my friend didn't want would be promptly removed. none of this proved to be true! Aside from the fact that they are only open 4 days a week, far more often they are closed and unavailable. calls go unreturned, emails un answered the house was dusty and filthy, the basement had numerous dead and mummified rats in traps laying about. But the worse yet is still to come- My friend has a small child and was going to open a day care business, and was given permission to do so. the "furnishings" consisted of a musty old couch a bed, a tiny and uncomfortable table and chairs, pile of damp blankets, and lots of and I mean lots of trash. upstairs there was a Coffee maker and associated garbage. this where the damp blankets were. the room smelled musty, and it looked as if someone had been squatting there. Clearly the house was not move in ready! Within the first week we had a typical rain storm, which flooded the basement. the sump pump failed to work and since the gas water heater was placed on the floor at the lowest point (code violation ) it submerged the pilot light and electronics causing the water heater to shut off. she called Terra, and was assured someone would come out and fix things. yet no one showed. by thew next morning she and her son had been without hot water for 24 hours, and it probably would have been 48 if hadn't stepped in and fixed things. terra's excuse was that the plumber had tried to reach her multiple times, however a quick check of her phone showed that wasn't true (I also called her a couple of times and had no trouble reaching her) Terra as the property manager had a responsibility to see that the issue had been rectified, she never called, never checked back, nothing! totally irresponsible behavior for a PM. two days later the drain on the kitchen sink blew off, flooding the kitchen floor due to improper plumbing and poor workmanship. Remembering the basement debacle I fixed it myself, knowing she could be without a kitchen sink for a few days. as she was going to use this as a daycare facility, she would need to be signed off by the fire martial to obtain her license. so I started a pre inspection. what I found was shocking! (no pun intended- well ok maybe) I found multiple electrical code violations, outlet with the neutral and hot leads reversed, GFI's missing in wet areas, open junction boxes, improper wiring that could be a shock or fire hazard , as well many other code violations. Ive been in the building trades for over 40 years, so I know what to look for. And if you are a property owner- here's where you need to pay attention- in two of the bedrooms the only windows large enough for emergency fire egress were made inoperable. if the fire martial had seen this she likely wouldn't get her license, but worse yet the house might have been red tagged as unfit for human occupation. but it's worse for the property owner- each of the violations carries a fine penalty of anywhere from $500 to $5000.by SVPM not duding due diligence and inspecting the house first (or hiring a qualified inspector) this could end up costing the property owner any where from $1000 to $10,000 for both violations! this isn't something that is supposed to be corrected after the fact, but prior to move in! When I tried to inform Terra about this issues and the code violations were setting my friends plans back by at least a month she wouldn't listen and kept trying shut me off. she said this isn't how thing work! she then said that any code repairs were my friends responsibility to fix!!

Shane the manager is so helpful and friendly made the move in so easy and smooth. safe and clean…read morecommunity and super friendly.

Great first week at Capitola Gardens. Shane (Leasing Office) and Steve (Maintenance) addressed…read moreevery question and need promptly and effectively. Even better, they did so with friendliness and humor. My place is immaculate and attractive. I made a good choice!