Was a patient for about 3 years, what started out Ok, quickly became a very frustrating experience…read moreall around. Hygienist Courtney lacks experience and has extremely poor communication skill. Front desk uses text messages to convey important health info instead of calling to explain complicated procedures. It is evident that over the years money and quick seat turnover are more important than proper patient care and communication. Bottom line, if you value your dental health, this is not the office for you.

Very professional and friendly. No waiting . High quality of…read morecare. Take the time to explain billing and scheduling next appointment.

I live in rural Marion County. I have minimal internet capability. Since I couldn't upload my…read moredocuments, the office staff cancelled my appointment that I had made 4 months previously, to be a new patient. (My dentist retired, I had been with him, with no problem, for 25 years!) I had called their office twice and explained it to them. I was told "no problem", just arrive early. After they had sent numerous text messages and email messages, they left a nasty phone message two days prior to my appointment and said they were going to cancel the appointment if I didn't complete all the requirements online. There are plenty of dentists out there, I found another one.

After many years...we have found "our" dentist! Instead of dreading going to the dentist....it's…read morenow an enjoyable experience.....From the minute I come in the office until I walk out...the experience has been 5 Star! My hygienist, Heather, is always on top of her game.... considerate, caring and very efficient...it doesn't hurt that she is a duck fan too....LOL and finally to Dr. Giruc...she is very efficient, patient and just very good at what she does! I couldn't be happier!!

I had a few fillings done at this office and one started to hurt. I revisited them and they assured…read moreme it was all normal. I got another opinion and the new dentist fixed the pain due to the filling being too high. After each visit I paid exactly what I was told to. Exactly a year later I was called non stop about a large balance owed that was late. They said they were behind on billing and are cleaning up their books and that I had to pay it now. Its bad practice to bill a year later and demand money on the spot. Lisa is a very rude person and was unwilling to help. She also calls 3-4 times in a row like an immature kid. A few days later it was sent to collections. Overall a horrible experience and wouldn't recommend this office to anyone.

I was referred to this office by a close friend whose father was a dentist here in Salem. According…read moreto Waterplace Dental's website, Dr. Nakagawa is considered a compassionate dentist, which really resonated with me. I have been seeking a new dentist and I had thought I made a wise choice. I cannot understand the hostility which Dr. Nagakawa displayed towards me. I am extremely disappointed.

On January 19th, my bridge broke in the front tooth. I immediately tried to make a dental…read moreappointment and Salem Family and Cosmetic Dentistry. They were not able to see me until January 29th leaving with a hole in my front tooth. They then changed the appointment to February 2nd. I voiced m opinion in a letter written to the dentist. He then called me on February 2nd refusing to fix the bridge. I also asked repeatedly in emails to send me my records and the name of the dentist that would work on my bridge. They sent a document that was encrypted and I could not open. They refused to send me my payments that I have made. They also refused to send me the information where the original dentist is practicing. Within the past year alone, this denture has broken three separate times. This is unacceptable for work of this cost and nature. While I understand that the dentist who originally completed the work no longer practices there and that the office has changed ownership, Salem Family and Cosmetic Dentistry purchased this practice and assumed responsibility for its patients and prior dental work. I have also been told that you will not repair the denture unless I pay upfront, allegedly due to my "attitude." I am upset because I have every right to be given that I have had to deal with three failures of a very expensive denture in less than a year. My frustration comes from feeling ignored, dismissed, and treated unfairly.

They were really friendly and concerned about me, didn't be little me. Gave me suggestions on how…read moreto better my gums.

Dr. Nelson checked my teeth and a hygienist did a great job of cleaning my teeth. Thank you for…read morehelping me to take care of my teeth.

Doctors Willis and Nelson are knowledgeable, skilled, and gentle, and so are their entire staff…read more Svet is my hygienist and I actually love going in for a cleaning. she is also highly skilled and personable. I used to really dread getting X-rays but Willis Dental has a handheld one that reminds me of a hairdryer and it is no problem at all. I recommend this dentist office 100%!!!

The entire staff was amazing!! The doctor was honest and very thorough. Previous dentist said I had…read moreto replace a crown. Doctor said I could replace it, but it wasn't a necessity I am so glad I found Riverbend!

Showed up for our first appointment. Jordon was not real friendly at all he had forgotten to put my…read moreappointment into his computer. . Was a little late for our second appointment. Have epilepsy. Jordon threw a fit saying not sure if he can see me. Dr Wally is really nice and friendly. Great appointment. Jordon the front desk agent made an appointment without me confirming it. It was at 8:00. I told them I don't drive until 10:00 because I have had seizures while driving before so I take my meds at 8;00 to make sure it's 100% safe. Called me. I was confused. On Friday I confirmed my appointment on Monday. Jordon who has been rude to me every time we have talked. I confirmed our appointment Friday but called and Gave me a personal reminder about my appointment. I was with my mother in law who has Alzheimer's who fell at her caregiving facility and was at the Hospital picking her up. That is unacceptable to call me on a SUNDAY for an appointment I confirmed on Friday. A personal reminder on a Sunday ? They called me and my wife Monday morning and I was sleeping in. They called my wife who was at work. I would have gone but still very upset about Sunday. I have epilepsy with a memory problem. I came in a day early for my second appointment. Jordan not considerate about my condition. The appointment was at 11:00 but handed me a card saying 10:40. He didn't explain why or if it's okay with me. He stormed off as usual. Never ever nice or treat me with respect ever.....

They are not nice here or gentle on your teeth. They're constantly mansplaining to me like I am…read moreunintelligent. They rush through procedures and write down 1,001 things you "need" to get done even when you're only specifically going in for one thing. The dentist tells you one thing and their techs tell you something different. They are not considerate of patients feelings nor effectively communicative. I highly recommend going elsewhere or ALWAYS getting a second opinion.

These dentists are all in. They are devoted, the staff except the 2 that called out yesterday and…read moremissed out on free lunch but hey. I hade my big ugly front teeth pulled out yesterday no meds no pain!!! Wtf? If I wasn't already lined up for implants this would be my go to all the time. I went in for an emergency procedure and was super satisfied. They even put my teeth back in with bonding. So it still looks like a full smile. Love it. Thanks yall

So i had been moved around with work a bit before I found this place, so I never really had solid…read moredentist I went to regularly. When I do finally leave Salem, I will miss the people here at Smilecare. I have never had a wait when I come here, I walk right in, am greeted warmly, by everyone who really seem genuinely happy to see you. Very friendly staff, excellent service, huge windows overlooking the lake and the west hills of Salem, is extremely relaxing. Sunglasses to keep the bright light out of your eyes are a nice touch too. Dr. Ohara is great and extremely friendly. I love her and she is never too busy to come say hi. I am extremely pleased with Smilecare. Hands down the best dental experience I had ever had! I look forward to my visits here!

I went in as a new patient. I felt they took conservative approaches in my exam to minimize…read moreunnecessary expenses, like getting my panoramic x-ray from my out of state dentist. My cleaning was very thorough, the pick scaling was excellent after the ultrasonic water jet cleaning. The front office personnel we're friendly and worked together well. The dentist was friendly, informative and I didn't feel rushed in the process. An all around good experience, I made my 6 month checkup appointment as I was leaving. No negative issues.