Our family was very concerned by a recent billing change at Lone Mountain Memory Care. At the same…read moretime medication management was reduced -- largely because of increased family involvement and oversight -- the facility changed its care-level algorithm and moved my mother from a Level 2 to a Level 3, resulting in an increase of about $600 per month. We visit two to three times per week and regularly monitor things like bedding, garbage, laundry, and overall care needs. Because of this close involvement, we were surprised to see such a significant increase tied to a reassessment of her care level. From our perspective, the timing and process were frustrating and felt financially driven rather than clearly tied to a meaningful increase in care needs. Families considering memory care should ask detailed questions about how care levels are assessed, how often pricing algorithms change, and how those changes can affect monthly costs.

RED FLAG - Mom had fallen and fractured her pelvis. After a hospital and physical therapy stay, we…read moreknew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom and the physical therapy team prior to her move in. After visiting multiple facilities in the Scottsdale and Phoenix area, we chose Lone Mountain Memory Care based their promise of good care. Our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During the time there, we had to make multiple trips and phone calls to the team to follow up and make check-in calls which were promised. With these additional falls and not getting the early medical help she required, this led to her passing. They did not have the staff to follow proper procedures and contact the appropriate medical professionals in a timely manner. Lone Mountain Memory Care could not fulfill their care commitment and proper follow-through with medical escalation procedures. We met with the Director, and we outlined the situation and requested our deposit back of $5,000 for her eight-day stay. We would complete the month's rent and were given good assurances our deposit would be returned. After many phone calls to the facility, some 30 days later, we were informed we would not receive a return of the deposit. In short, ask a lot of questions and get a firm understanding on their policies and procedures. They will over promise and underdeliver.

My husband and I have considered and looked at CCRC's for a few years. It was a huge and difficult…read moredecision to give up our home and move into a smaller space. We chose Vi at Grayhawk because of the outstanding ranking of their health care unit and the warmth of the residents in the community. We attended several "meet the residents" marketing events. Our transition has been flawless. We sold our home very quickly, before the total renovation of our apartment was completed so the sales team at Vi provided housing for us for 5 weeks and absorbed the cost of storage of our furniture. They provided a recommendation for an excellent mover, and put us in touch with a relocation specialist who drew a floor plan to advise which pieces of furniture would fit in our new space. This experience has been much better than we could have expected. The staff is overwhelmingly kind and responsive, the food is delicious (two dining spaces, one formal and one casual) and we are so comfortable in our beautiful apartment. We're thrilled to be at Vi at Grayhawk.

I love it here!! Everyone is so nice and respectful to each other and everyone gets along well.read more

Bruce & Deb Williams whom own the Scottsdale Carepatrol have been fantastic to work with. I called…read moreBruce on a Sunday night from the hospital as my father in law needed Hospice placement as he was given weeks to live, Bruce called me back within 5 minutes, and he showed up at the Hospital within an hour to speak with myself and my wife. Bruce listened to my wife's concerns about her dad and her wishes, and Bruce scheduled Hospice homes to visit within 24 hours. My wife, my father in law and I have been very happy with the Hospice home placement and because of the Hospice home my father in law is still alive and doing okay, that was 5 months ago. We know my father in-law is on borrowed time at this point but he is happy in the hospice home and that is what matters most to us. Bruce & Debs continued connection after the placement has been great, they see my father in law at least a few times a month. I cannot say enough about Bruce & Deb but if you need placement of a loved one, call Bruce & Deb with the Scottsdale CarePatrol they offer unparalleled service, communication, compassion, and giving at a time when it is needed for your loved ones care and dignity. Tim & Judy Morrison Scottsdale AZ

I can't say enough good things about Deb and Care Patrol Scottsdale. My brother needed to go to an…read moreassisted living facility after an accident, and we live out-ot-town. Deb gave us a list of possibilities and took a personal interest in finding the right facility for my brother. When we arrived in Phoenix to look at a few places, her son Sean showed us around and he was also very caring and helpful. Even after we decided on a place for my brother, Deb continued to be in contact with us and let us know how he was doing. She has a real compassion for both the person needing the help and their family. She went "above and beyond" what I expected. I highly recommend Care Patrol Scottsdale. Judy D.

It's a beautiful facility, nice people... However, once you pay and should your loved one enter a…read morehospital and rehab and not yet been an actual resident, they will give away their apartment (i.e. rent it to someone else) even though you have been told the apartment is now theirs and they try to move them to their other facility and not offer a refund. When dealing with the elderly it's important to choose a place that you hope they will feel comfortable. Their facility at Mayo is not that as if you end up in Memory Care you will be forced to look at a parking lot. Is this what our family members worked so hard for all of their lives? Find another facility everyone.

Clearwater looks pretty but was a horrendous experience for my Mom and me. They pitch a good game…read more We moved my mom in early 2023. She moved in to a beautiful apartment with assisted living services. The food started out reasonable and went downhill by the third month. I don't know what happened. The care givers were marginal at best. But most importantly, they do tell you in the contract that if they deem your loved one needs to be moved to the LOCK DOWN memory care facility with tiny bedroom and bath only, they have the right to make that decision. You assume when you sign that that they only do that when the resident has dementia and exhibits dangerous behaviors like wandering out doors, or not being able to verbalize their needs anymore or is aggressive. None of those descriptions fits my mom. What they don't tell you is that after paying a $15,000 move in fee for a beautiful apartment, they will move your loved one, who does not have dementia, to the lock down memory care unit for falling and going to the hospital. So be very careful in considering this place. No place I talked to, which was close to 15, said it is appropriate to lock someone in a memory care unit when they don't have dementia. I would recommend Manor Village. It was one of the places we considered after leaving Clearwater after only being there three months. They are family owned, have a passionate chef who meets every week with the residents and way lower move in fees. Take a careful look at the ownership of Clearwater. Our invoices were from Berkshire not Clearwater. I learned a lot in this experience. Be very careful. Private equity is getting in to senior care and it's becoming all about profits. Know the ownership.

Patronizing clients. I was asked to accommodate care giver schedule. When a caregiver was a no show…read moreno call it took two days to get an answer from them.

This company lives up to their name. Rosabelle comes to our home with a smile and willingness to…read morecare for my husband who suffered a stroke. She provides professional care with compassion and we are always happy to see her.

My fiancé was in a horrific accident which caused him to fracture his jaw and knock out the…read moremajority of his teeth. What teeth were left were mostly broken. During the process he had jaw replacement. After the healing of his jaw, he was ready to start working on replacement of teeth. It was an extremely complex case which was turned down by some dentist. After meeting with Dr Lasko, we realized we had the right person and the right team to support us. Almost one year to the date, several implant surgeries, quite a few caps. We had permanent teeth place this week.He now has an amazing smile and can finally get back to a normal life. We highly appreciate the professionalism and support provided us over the last year. The results are also so amazing. Everyone keeps complementing him on his teeth Highly recommend this Dental practice.

I have share that Alba Dental's whole team is Amazing! If you want a dentist who can be your…read morelifetime dentist, then Alba Dental is the place!

Don't mind the past horrible reviews, probably made from other retirement communities wanting more…read morebusiness. Maryvilla is one of the few places that actually have 24/7 nurses that makes sure the loved one gets the best possible care - Been going for about a year. There's two dining rooms with gourmet food, great 24/7 security - and there's 24/7 activities that happen there. There is few pianos to play on, a small arcade area, a library. There's a huge living room where residents watch movies and the view from the balcony areas is great during July 4th fireworks in the area. No complaints here, you may see protected wild life like Javelins in the area but thats typical in Scottsdale. This area is also next to Fairmont Princess Hotel so out of state loved ones can visit and stay at walking distance. So this place may be more expensive than most places that just let the residents sit around - I seen interaction with residents with the caring nurses that's been there for many years. A++ place, would highly recommend.

Think twice about a permanent move to Maravilla Scottsdale. They make it look too good to pass up,…read morebut the exorbitant buy-in with no re-sale value is very much a reality at Maravilla. Plus, you will pay VERY high monthly dues on top of the buy-in fee. From day one, we were dissatisfied with Maravilla. From the dishonest salesperson misrepresenting the unit we were "sold", to management wringing every dollar they could out of us when we decided to leave for better accommodations, we often felt like we were being taken advantage of or mistreated. I can only assume that many of the people on staff at Maravilla have no aging loved ones, because if they did, they would behave with more compassion and humanity than we ever saw from them. My advice...Keep shopping and you'll find something better. It might not be as pretty as Maravilla, but the people will probably care about your loved ones more.

We finally had to put my mom into an assisted living situation. The Heritage has far and above…read moreexceeded our expectations. There's a beautiful courtyard where they can walk around and get exercise. Or just sit there in the shade or the sun on the benches that surround a park like garden. There's activities throughout the day that they can go and do. And it appears almost every day somebody has brought music to share or play an instrument on. The dining area is very nice. There's a very nice library as you first walk in off to the right. There's also a fireplace that appears to be going all the time. I haven't really had the opportunity to meet many of the staff, but so far everybody's been very pleasant and helpful. We won't have to worry about my mom being abused, and that was our biggest concern in finding The Heritage. Highly recommend!! I was wondering if they had a daily therapy type thing because that's what my mom needs. She needs to keep moving. So if somebody from the Heritage can get back to me, I would really like to know.

The Heritage is quite luxurious living for the independent adult or even those needing assistance…read more They have tiered living programs in the event your health needs change. They offer an exercise room, three meals a day, beauty salon, excursions, programs, and much more. Parking on site.