My parent has been a resident of the Manor Village for a few years now and has met many nice…read moreemployees and residents. Though my parent enjoys it at the Manor, I've been concerned about continuous increases in the rent and fees, especially the latest increase of just shy of 15%! This latest increase seems to have pushed residents "over the edge," with several now moving out to nicer and cheaper alternatives. The Manor seems to have also lost several good and caring employees that we really liked. I'm starting to get concerned about the trends I've been witnessing. I hope these trends don't continue.

A perfect home for my mother! We recently moved my mom (88)…read morefrom a 55+ apartment complex to Manor Village. We were looking for a facility where more eyes would be on her and she could get Care if she needed it. We toured many independent/assisted living facilities in the Scottsdale and Phoenix area. When we walked in the door at Manor Village, we knew we had found Moms new home. We were greeted by Wesley Wilkins who provided us with a tour and as we moved throughout the building, Wesley knew all the residents that we came in contact with as well as employees. You could tell he really enjoys his job and every employee we talk with had a smile on their face. The entire building had a wonderful vibe and the residence we interacted with were so welcoming and friendly. We feel confident that if any emergency or care is needed, Mom is in the right place. It is now been a couple of months since she moved in and we could not be any happier. It has been such a positive experience and I would highly recommend Manor Village if you're looking for a facility that will treat your loved one like family. We want to give a special shout out to the following employees who have made my mom's move such a success. Wesley, Lisa, JoAnna, Medhia, & Abria.

We have lived at Vi @ GrayHawk for six years. It is a CCRC (Continuing Care Retirement Community…read more We are in Independent Living but as most here, we decided to move to a CCRC knowing we will someday need nursing care. Attached to Independent Living is the Care Center which has 3 venues ...Skilled Nursing ( provides long term skilled care and/or temporary care as needed). Assisted Living allows residents to live independently yet taken care of in minimal ways such as dispensing of medications. Memory Care is self explanatory. All 3 venues take residents as well as private pay. Our monthly dues include these areas when needed yet, there are extra charges for incidentals. The Lodge (apartments) and casitas have access to weekly housekeeping, pools, spa, great food and all the activities you could want. There is an 18 hole championship putting course. In addition there is a resident driven couples golf, a Men's golf as well as Ladies. These groups typically play at Starfire Golf Course. We have a resident driven monthly newsletter as well as a community website and a Neighbor to Neighbor email communication. If a person wants to enjoy the amenities here they should come in while they are active. Of course, if a person is ill and does not pass the medical, they have waited too long for this transition. We have friends of all ages...60's through 100 years. The socialization in this community is key and most of us feel like family. It is expensive to get in here...entrance fees are tremendous. Our monthly dues have increased from about $4500 (for 2) to almost $7,000. There is definitely an emotional adjustment. For most, the Community makes up for any losses you might feel. Management takes care of us and most of them are almost overly attentive to our needs and requests. During this pandemic residents are delivered meals three times a day with a wine menu and virtual activities are ongoing. A staff member is required to be kind and respectful, but there is always one. Negative prevails and this particular staff person affects all of us and the overall morale of our community. We will stay on top of this here and even suggest some sympathy training, otherwise this would be 5* rating

My husband and I have considered and looked at CCRC's for a few years. It was a huge and difficult…read moredecision to give up our home and move into a smaller space. We chose Vi at Grayhawk because of the outstanding ranking of their health care unit and the warmth of the residents in the community. We attended several "meet the residents" marketing events. Our transition has been flawless. We sold our home very quickly, before the total renovation of our apartment was completed so the sales team at Vi provided housing for us for 5 weeks and absorbed the cost of storage of our furniture. They provided a recommendation for an excellent mover, and put us in touch with a relocation specialist who drew a floor plan to advise which pieces of furniture would fit in our new space. This experience has been much better than we could have expected. The staff is overwhelmingly kind and responsive, the food is delicious (two dining spaces, one formal and one casual) and we are so comfortable in our beautiful apartment. We're thrilled to be at Vi at Grayhawk.

This review is for the skilled nursing/rehab. My mother was here recovering after an inpatient…read morehospital stay. They stopped giving her physical therapy because it "wasn't working" and when I came to discharge her, her muscles had atrophied so much, she was no longer ambulatory and hasn't been since. I blame this institution for my mother's physical decline. Maintaining muscles is critical for quality of life and I don't care how good the food is here, the quality of care is garbage.

They took very good care of my Mother. The staff was very helpful and friendly. The physical…read moretherapy was helpful her room was very nice and the nurses were caring

I have been my mother's caregiver for 13 years since her dementia diagnosis. This was identified as…read moreAlzheimer's four years ago when she began living with me full time. I spent several years looking for a long term facility for her because I didn't want to be caught off guard if something happened and she needed placed. I didn't want this important decision made in haste. After visiting more than a dozen facilities in the valley I selected Pacifica. I tell you the background because I have read several reviews not all good about the facility and I feel it's important give perspective. In addition to my research and visiting the facilities around the valley, my father was in three different facilities before he passed. What I have learned and I believe families should be aware is no place is going to feel perfect. No place is going to be as good as your loved one with normal health or brain function and living in their own home. So it's important to look for a partner in your care. I am beyond grateful that I found Pacifica. Although it's only 4 min from my house I would not have known about it without Care Patrol who let me know they had Alzheimer's cottages. From the first visit I felt heard, understood and respected. When we have had what I call "growing pains" them learning my mom, them learning my expectations and me learning their abilities and goals for mom, the executive director and departmental directors have had their doors wide open. When there have been challenges there has been a very lovely word - "yes" that they use in order to make sure we find a way to make the situation better. I love that my mom still has dignity and privacy in the cottage. I love that the little things to make her room a home have been met with a yes. I think the cottage based system should be the future for Alzheimer's. I have not seen a cognition based system implemented as well as it is here. My mom is very high functioning and so are the peers in her cottage. But I have the peace of mind knowing when she does need more help or loses her ability to communicate etc that there is a place for her on the same property in another cottage. Stop and see what I mean for yourself.

Emergency move completed due to unreported falls and unknown bruising and skin tears. Ants and…read morescabies not addressed continuously in cottage 902.

great staff, accommodations, services, amenities and food…read more second to none. This is the place for an active senior lifestyle.

I have lived at Vi at Silverstone for more than 7 years. When I first moved in, I knew almost no…read moreone. That didn't last! People made me feel welcome and included me in programs and activities. I now do the same for other new residents. The amenities are first class, the programs and activities are more than you can handle, and the sense of belonging can't be beat.

Don't mind the past horrible reviews, probably made from other retirement communities wanting more…read morebusiness. Maryvilla is one of the few places that actually have 24/7 nurses that makes sure the loved one gets the best possible care - Been going for about a year. There's two dining rooms with gourmet food, great 24/7 security - and there's 24/7 activities that happen there. There is few pianos to play on, a small arcade area, a library. There's a huge living room where residents watch movies and the view from the balcony areas is great during July 4th fireworks in the area. No complaints here, you may see protected wild life like Javelins in the area but thats typical in Scottsdale. This area is also next to Fairmont Princess Hotel so out of state loved ones can visit and stay at walking distance. So this place may be more expensive than most places that just let the residents sit around - I seen interaction with residents with the caring nurses that's been there for many years. A++ place, would highly recommend.

Think twice about a permanent move to Maravilla Scottsdale. They make it look too good to pass up,…read morebut the exorbitant buy-in with no re-sale value is very much a reality at Maravilla. Plus, you will pay VERY high monthly dues on top of the buy-in fee. From day one, we were dissatisfied with Maravilla. From the dishonest salesperson misrepresenting the unit we were "sold", to management wringing every dollar they could out of us when we decided to leave for better accommodations, we often felt like we were being taken advantage of or mistreated. I can only assume that many of the people on staff at Maravilla have no aging loved ones, because if they did, they would behave with more compassion and humanity than we ever saw from them. My advice...Keep shopping and you'll find something better. It might not be as pretty as Maravilla, but the people will probably care about your loved ones more.

HIGHLY RECOMMEND!…read more Soft Touch Assisted Living provides excellent service, knowledgeable people, responsive service and great care. I definitely would recommend them to anyone needing care for a loved one. It's very difficult to watch your loved ones get older, it took us some time to find the right assisted living for my grandmother and when we interviewed with Soft Touch we were beyond IMPRESSED! The ambiance, culture and cleanliness is impeccable. I mostly appreciate the kindheartedness of the caregivers, they always go above and beyond to make sure my grandmother is well taken care of. The location is great, close enough for me to be able to drop in and see my grandmother on the weekends and its in such a peaceful community.

Definitely one of the best stand alone assisted living facilities in the Phoenix area. My great…read moreuncle was living here for some time before his health dwindled, and had to move him to more intensive care. Robert (the owner) and his staff provided the absolute best care, and you could tell it meant more than just a job to them. To have people caring for a family member that you feel you can trust is extremely important. Highly recommend if you or a family member need to seek some assisted care.

Yesterday January was my Birthday! I shared this with…read more Chaplin Tim Duerr. Tim has been a Chaplain for 10 years. I can see why he has been so successful. We exchanged Happy New Years before our informal Meeting. Suddenly Tim reached under his desk And place a Red Bag on his desk. Along side he placed A piece of cake covered with Sprinkles. In the Red Base was Hot Wheels Car , my first, a Fridge Magnate, An Orange Marker 4 pieces of assorted Chocolate. A Stone Ridge Pad . Also Caplin Tim included his business card and tapped to the side of my Birthday Goodie Bag was a Birthday card signed by the Director of Operations, I met her, 1 of the 2 Social Workers, and the receptionist who is waiting to be tested so she can assume RN duties for the Hospice. My only Question. I ask after Chaplain Tim shared the Minimum Hours required are 1. I stated I would like to work a few hours whenever I am asked. Honestly, the gesture of kindness and inclusion Blew My Mind. Please help this Hospice grow throughout the Phoenix area

Very professional and caring during a very difficult journey. The organization was first rate at…read moreevery step of the process. Nurse Laura was outstanding, always helpful and very responsive. Alicia and Rosie both excelled in their support roles as well, despite the many challenges. All of you assisted me and my family through a difficult time. I would recommend your services to anyone.

Excellent company, friendly staff and very clean and pleasant facility. Our mom is very happy…read morethere. Highly recommended!