I had an ongoing issue with dental implants from a different provider! I came here with hopeful expectations of having the issue resolved! To my delight the implants were removed and replaced properly giving me the ability to chew and feel comfortable about my teeth! The Dr. identified a couple of other issues and scheduled time for restoration. The office staff are knowledgeable and pleasant . In fact every one in the office makes me feel like a valuable customer! Outstanding in every aspect! read more

Avoid this place at all costs!!!! They are sweet & nice until something goes wrong. They placed a crown on one of my back lower teeth that was improperly designed. This caused shifting of my front teeth. Tried to tell me it was my fault in about 5 different ways. He actually told me teeth move all the time. Really???? WHAT???? I have never had a dentist that was a bold face liar trying to cover up the damage he did. He even told me when he placed it in that the crown was sitting too high. Not only was it too high, it was too big. I was having another issue with it as well from the time he placed it in. These concerns were dismissed. He struggled to get it in. Its really sad when you put trust in people like this and they take no accountability. Now that the damage is done he wanted to send me to orthodontist to pay more money. I can see why their overall rating on here is a 2. These people need a lawsuit. Im going to get a second opinion and go from there. I am taking myself and my family elsewhere where people actually care. As I said it's all cookies & cupcakes until something goes wrong. I would mention his name but I don't believe in smearing somebody's name but if my second opinion on what he did by a trusted dentist proves he was in the wrong, I most definitely will seek legal advice. Such a sad situation. I would give a zero rating. Please don't put your trust in these people. Because at the end of the day...its your fault!!!! read more

Absolutely a rip off. They threw a lot of paperwork for surgery in my face regarding financial costs . They totally ignored my calls after realizing I was not financially able to afford the procedure at that time. The facial expression of the lady who presented this ridiculous cost, suddenly wasn't quite as nice any more.The dentist never return my calls after requesting a refill on gum infection meds.They are all about money and high modern dental procedures. If you are looking for a dentist that really cares , don't go here! read more

If I could give a half a star I absolutely would... Acre Wood Dental in Waco, TX avoid them... When I went to them the very first time they made me feel very comfortable. Until every time I went in they came up with a plan for me with the most being at least $700. Needless to say I believed in them because they were the professionals after 4 to 5 visits and me myself paying $200 here $300 there $500 here $700 there. I had enough because I didn't have anything to show from paying those big amounts of money for. I trusted Acre Wood to extract all 4 of my wisdom teeth and that's when they lost my trust COMPLETELY. I came in prior to the day of my "extraction" for x-rays, and the day of my "extraction" the doctor comes in and we start with the procedure and she begins with my top left wisdom tooth and she's pulling and tugging on it for a good 10 minutes and it breaks which was extremely painful. She moves on to another wisdom tooth and pulls and tugs on it until it breaks also. Then she proceeds to pull up the x-rays of my wisdom teeth, then she goes to the third one and pulls and tugs on it until it also breaks then she walks out and comes back and says she's going to refer me to a local oral surgeon because my roots are to deep. I thought to myself isn't that what the x-rays were for??? They are not good when it comes to communicating... Lets just leave it at that... So I show up to the AMAZING oral surgeon the next day, his office does more x-rays and he comes in to chat with me about the procedure what he's going to do and what not. He checks my mouth out and the "work" the other dentist did then he pulls up the x-rays they did. He looks me in my face and says they tried to pull those teeth??? I nodded and said yes sir, she shook his head and said we'll take care of u and walked out. I asked the DA should they have attempted to extract my teeth and she shook her head and said no not at all. Then asked me if the did x-rays and said yes plenty. So I know that was long but I wanted to get it all out there, that they will just do whatever costs the most just to get your money. Luckily I have a new dentist who is having to go in and fix some of the things they did. Avoid this place at all costs unless you have money that you want to waste or throw away... read more

I am an attorney with a wife who is terminal. In August, 2019, I went into see Dr Kennedy with a tooth that needed to be extracted and I was in severe pain. I told the young lady up front that I would pay them the next morning. She was good with that. We have good insurance and we've always left a credit. He came in and asked me how the family was and we chatted. He said that he an office full of patients and it would be a little bit. I told him I was good and if he needed the room to let me know. He discussed how my mouth needed some major work and might be expensive, but they might have some discounts. In any event, a few minutes later, a young lady came in and showed me a "treatment plan" and how much would be due today. I told her I just needed my tooth pulled today and I would pay them in the morning. She stated "well, we can reschedule your extraction to in the morning." I couldn't believe what I heard! I said "what?!" She repeated herself. I got up and pulled the bib off and told her "you just chose the wrong words." I then proceeded to tell her the young lady said that would be ok. I proceeded to the front desk and the girl asked "who told you that?" I pointed to the girl and she admitted it. However, the offensive girl opened the door for me to hurry me off telling me (as did all others) that she "was new and did not have the authority to do that." They also did not believe their patient as that girl that offended me had been there for over 6 years. Kennedy needs to go back to college and learn about contract law. Maybe I need to teach him. I asked to see the doctor, but the coward wouldn't come out and speak to me. He did, however, send me a letter terminating me as a patient since "they tried making me happy, it would be better off if I found another dentist." The point is, he never did a thing! Well, if you can believe this, my son went a week like I fed with a tooth that was really hurting him to the point he couldn't sleep. Although he had terminated me, my wife (who is terminal with stage 4 cancer) as well as my 2 sons are still his patients. Well, we scheduled an appointment for my youngest son and Kennedy couldn't get to it then as he was going to be in Alaska. Another Dr looked at it but rescheduled to Sept 8 for a root canal. It is admitted that this tooth is a tooth that was treated by Kennedy in January merely applying a cap when it should have had a root canal. Now the damages are occurring. Last Saturday, August 31, we had to seek an emergency dentist and got the root canal done except for cleaning and closing due to infection. However, the emergency dentist couldn't finish due to infection and my son couldn't sit still. This dentist got all the nerves and only liked 10 minutes finishing. Kennedy's office called to confirm Michael's root canal in the morning at 8am now that the doc is back from Alaska. However, once they found out someone else had already done it, they refused to finish it even though Kennedy was the culprit for not doing the root canal the first time. Oh and after confirming the appointment and prior to calling the other Dentist to see if they had actually done a root canal, they told us that the pill that I needed to pick up to help him relax prior to the appointment was going to be $501. A question once again "$501 for a pill????" Alison responded, "Yes sir." It is my belief that they would not have canceled had I Been stupid enough to have paid the $501 for that pill. Ironically, my wife needs a dentist and had an appointment scheduled for Tuesday with Kennedy to review holes in her mouth as a cancer patient. I called And cancelled her appointment. Needless to say, the only reason I gave one star is to show that I DID rate. If I could give a negative rating, I certainly would. Oh, and by the way, they were billing my insurance all this Time under a dentist's name other than who was actually performing the work. I contacted my insurance company and they have sent a grievance form. After this happened this afternoon, I let the office manager know how I felt and that the insurance company is very interested in their practice. I suspect the Texas Dental Board will be just as interested. This is nothing less than insurance fraud! AVOID THIS PLACE LIKE THE PLAGUE! read more

Been in several times for regular cleanings and also had to have a tooth extracted with an implant put in. Overall it has been a great experience. I would highly recommend Dr. Nguyen! She is friendly and excellent at her job. I had zero pain or issues with the tooth extraction and the implant. read more

If you could design a perfect dentist, you would create Dr. Johnson! He is absolutely my 95 year old mother's all-time favorite dentist. Dr. Johnson is extremely knowledgeable, patient, and personable. If you are experiencing a problem, he takes time to listen carefully to your concerns so that he may accurately assess your issue. He provides a thorough explanation of your needs in a manner which is clear and easy to understand. From the moment you walk through the door, you are greeted with respect and kindness. His office staff is friendly and accommodating and his dental assistants are knowledgeable, thorough and kind. The only reason Dr. Johnson is not my dentist is because I live a great distance away. I have, however, had the pleasure of observing my mother's dental care with Dr. Johnson over the years she's been under his care. I appreciate the way he makes my mother feel special and valued. She actually looks forward to her dental visits with him! I will never be able to thank Dr. Johnson enough for his expertise and kindness. read more

When I first went to Acre Wood, I was really happy. The folks seemed nice, and really set me at ease. I hadn't been to a dentist in a long time, but they made it feel like I could normalize and leave my dental care with them. I had multiple major dental surgeries within the next year. I forked out over $6,000 personally, and my insirance covered the rest. A year later, my crown on my front tooth cracks, and takes half my root with it. They tell me it wasn't their fault, and so I pay more money to have it pulled and a denture put in. A year later, I have killer pain in that whole front area. My crowns are killing me. My entire head hurts, and it is affecting my work. Avoid Acre Wood. Please. read more

Acre Wood Dental made a difference in my day and created hope for the once dreadful visit to the dentist. The staff and dentists are amazing at making you feel cared for, appreciated for coming there and you leave knowing that your dental needs are being met. I drove couple hours from my hometown to find this place, to meet the compassionate dentists and most of all to relieve my pain. I wish i had the chance to start my dental care here years ago but i know where i can go now and for future care. My biggest worry will not be going to the dentist office chair but now it will be in affording the gas and driving the miles. read more

Ashley is the best at cleaning teeth! I highly recommend her.

Please avoid this Dentist Office. They seem too good to be FAKE. I did a service replacing my front teeth crown. After 4 tries, I finally put a permanent crown on. But the shade of the crown still not match with its neighbors. I found down from the crown technician that Dentist didn't give him the full record of my case that I have a metal post inside. Therefore, the metal post would affect the color of the crown. With the final crown, it looks so matching with the other the tooth under the indoor lights. However, it looks so fake under the sun and other lights. In this case, I judge the Dentist's profession. He should allow me to wear temporary glue for a week or so to experience the variation of the crown's color under different lights. After a week wearing the crown, I felt embarrassed and I called the Dentist office. They said that was my choice of putting on the crown with permanent glue. They already destroy my case so that they can't send another sample to the crown technician. If I wanna change another crown, I have to start over my case and pay another thousand fee. I was really disappointed and upset. I have to write this detailed post since I don't want others to have the same issue with me. PLEASE AVOID this Dentist office!! read more

Avoid this practice at all cost. We sent our son in to have a retainer replaced, which they happily agreed to do. The first fitting was a total disaster, so required he re-visit for a second fitting. In the meantime we received a bill which was in excess of $100 over the amount they were allowed to bill for procedure. Lastly, upon returning for the fitting, the office billed for a second office visit. This practice is exceptionally sleazy. read more

I've had 3 visits there so far, and with each one, the staff went out of their way to make sure I was happy, comfortable, and felt at ease.

They focus too much on what shows on the outside by providing free cookies, what they consider "modern interior," and complimentary drink. Sadly, those are things are offered in other dental offices and even better. Both my friend/coworker had the same experience at Acre Wood. We both felt like when it came to service, all they want is your money. They told my friend she needed to redo her crown work, which they tried to make me do the same. We both found out our crowns did not have any problem from a different dentist, who's extremely honest and knowledgeable. When I first went to Acre Wood, I told them I normally go to a different dentist but Acre Wood was so close to my work and I was in too much pain and very busy at work so I decided to come see them. They never asked for my previous dental x-ray and went ahead and ran a full panoramic x-ray and charged me $107 for it. And the dentist sent me away without being able to tell me the cause of my pain nor any pain killer. I couldn't believe he just told me my teeth were healthy and he really didn't know what was causing it. He told me it could be my crown but won't be able to tell until he performed the surgery. I was in so much pain I called my other dentist the next day, my good old dentist at Stonewood Dental knew the cause right away. He said it was TMI, which I had never heard of, and got me a splint and it worked. He just knew the exact cause when I told him the symptoms. Over a month later, I got a call from Acre Wood wanting to set up a cleaning appointment. I told them I already cancelled all appointments with them and I was not going to be coming back. She called me back to tell me she couldn't change my account status to inactive because I owed them a balance. I called my insurance company and found out my dental insurance only covered 1 full x-ray per every 3 years. Acre Wood should have asked me if I had a x-ray result from my previous dentist before they ran the exam. And their x-ray equipment is so ancient I've never seen anything like that. I don't know how old it is but it took about 20 mins and they make you open your mouth so big I felt like the sides of my mouth were ripping and the crossed shaped pointy plastic pieces were shoved in and out of your mouth constantly. Most of them won't even fit through my mouth so they kept scratching my lips when inserting them into my mouth. And worst of all, when they leave those pieces in my mouth for a long time, it hurt so bad it felt like it was bleeding in a few places in my mouth. I never checked to see if it was, however. My friend said exactly the same thing about their x-ray equipment. They should invest money on modern x-ray equipment rather than free cookies and drinks that are not even good for your teeth. I told the admin lady the reasons I wasn't happy with their service and after hearing my complaint she was seemed so concerned and certain that I wouldn't pay the bill. She kept wanting me to pay over the phone and I told her I prefer to get my bill first. I really don't like to give out my credit card number over the phone and the person has to write it down on a piece of paper. Then she told me she will make sure she sent out the bill right away today and if I didn't pay it would go into collection agency. Just because I was leaving unhappy she just assumed that I wouldn't pay and threatened me that it would go to collection agency if I didn't pay? I told her I would pay once I get my paper bill. It was inappropriate and unnecessary. I spoke with the office manager and she told me she knew that lady really well since she has been working with her very long time and she probably meant well and she just wanted to inform me of the consequences and just kept defending her. Of course, she would have a good relationship with her since she's the office manager. I get they are buddies but she was forgetting that she was dealing with a frustrated customer who was complaining about her employee. That is not a way to handle customer service. My credit score is very close to 800 and I'm looking into refinancing my home, which means I pay my bills. I've never had such a bad experience with any dental office like this. I hope no one else does. Kind regards, Jennifer Lee | Interior Designer L-3 PID | VIP and Head-of-State Programs 7500 Maehr Road Mail Stop 2020 Waco, TX 76705-1647 (254) 867-4783 jennifer.j.lee@l-3com.com read more

The only thing Acre Wood Dental does well is squeeze your insurance company. They try to draw out several procedures some unnecessary just to get as much $ as possible. I went a got a 2nd opinion and saved my quality of life and my insurance company thousands of dollars. As far as I am concerned his office should be shutdown. read more

I love this place great dentist thanks Zaleta Perez for telling me this place

This is the best dental office my family and I have been to. I have so much anxiety about going to the dentist because let's face it, getting those shots to numb the area can be painful. This place however is very relaxed and the dentist are amazing. When you walk in you are immediately greeted by one of the receptionists. It smells welcoming, unlike other dental offices I had been to. The waiting room is decorated much like a living room and there is a cookie and juice bar too. Your first visit they take you on a tour of the facility and tell you about each of their dentists. Once you are in the back getting your exam there are tvs on the ceiling of each room that has netflix on them. This is great for people like me who need a distraction from the noises of the dental instruments. Dr. Johnson and Dr. Kennedy (both of them, they are twins) are super friendly, which comes as no surprise as the hygenists and staff are all friendly and welcoming. I don't know how they do it, but they are amazing at giving the numbing medicine I could barely feel it. My kids ages 8 to 14 agree that they have "magic hands" since its virtually painless. I currently drive 40 minutes to this office and I would be willing to drive further just because of the level of comfort we feel. After your exam they go over your treatment plan thoroughly and explain the out of pocket cost to you so there aren't any surprises. I'm telling you if you give it a try you won't regret it! read more

Best dental experience I've ever had. There were cookies and drinks for the guests in the lobby. I always thought dentists would be opposed to cookies. The staff was SUPER FRIENDLY. I had a routine check up and cleaning, that went by fairly quickly and comfortably. Someone sat with me to chat while I waited for the dentaly hygienest, which I thought was really sweet. After the cleaning, the hygienest and the dentist came to talk to me about how my teeth were doing and see if I had any questions. They answered the few questions I had politely and knowledgably. Great experience and I never want to change dentists again. read more

I have been a patient at Acre Wood Dental for four years. I have seen both Dr. Johnson and Dr. Nguyen for general exams and crown work. My hygienist Ashley is the sweetest and I love her cleanings. Acre Wood is the the first office where I have been completely comfortable and look forward to returning each time. The billing and claims process has been fully explained and without issue each time. I do and will continue to highly recommend their services. read more

The whole staff at Acre Wood Dental is wonderful. The front office staff is friendly and always ready to help. After checking in the wait is usually less than ten minutes before I am taken back. The atmosphere at the Waco office is modern and clean. The hygienists are competent and easy going. My overall experience with Acre Wood Dental has been excellent and I would recommend them to anyone that is in need of dental work. read more

Great service. Professional and excellent. I loved this dentist and will definitely be returning!

I had unexpected pain in a tooth that caused a need to be seen a week sooner than my originally scheduled appointment with Dr. Kathy Nguyen. Dr. Ben Johnson was there the day I had to go in, and was equally as pleasant as Dr. Nguyen who did my original exam. The staff at acrewood simply have the gift of making you feel comfortable even in the most uncomfortable of situations like the one I was experiencing. I'm grateful that I went there and I think most people will see as I have that these are great dentists that truly care about their patients and genuinely want them to feel cared about. I recommend giving them a try! Dr. Johnson was fantastic, and I'm sure any of the other dentists there would have treated me exactly the same way! read more

This dentist office messed up and didn't fix my daughters tooth correctly in 2012. I refused to pay the remaining $300 on the procedure because their mistake caused her tooth to be extracted. I did not know they had turned this over to collections until a couple of months ago I ran my credit report. I tried to reason with them and explained the situation, even offered to compromise and give them $150 to make this go away. After 8 phone calls and multiple broken promises of some "mysterious" billing person that never returned a single phone call. I was finally told that no they would not compromise on the bill. So in my opinion if these people will not even be reasonable and accept some of the responsibility for this I would think twice before visiting them. read more

I wish this would allow me to rate which service is poor and which is 5 star. My hygienist, Ashley is magnificent, Dr. Nguyen is absolutely amazing, Kristin is fabulous. Then, there is Kisha. The money hungry *#&#$$#! (I see I am not the first to state this) lying person that sits at the front desk telling patients one thing only to have them surprised by a large bill when they receive it. She then wants to refer to the treatment plan I signed. YES, I signed it, but I also know what you told me AFTER THE FACT, FACE TO FACE, something different and like a fool, I took her word for it. What she said and what happened was two different things. This happened on 2 occasions. I let the first one slide thinking human error.....Trying to dig in my pocketbook is NOT human error and I will not tolerate it. Oh, and now that I have a problem and feel she can't resolve it, she IS THE BOSS, there is no one over her...I find that hard to believe. Beware......of the wolf in sheeps clothing named Kishia!!!! It is sad that one person is allowes to have such a negative effect on the entire business. How do I get a word with the owner? Someone who signs Kishia's paycheck! Absolutely upset and disgusted.... read more

Dr. Johnson and his staff are such "down to earth", yet professional people. My Son and I are always VERY comfortable when we are there. I would recommend them to anyone. read more