They were able to fix my issue, but they are way too steep with pricing. I was charged nearly $500…read morefor a part that was $40 online(same model and everything) and took 10 minutes to install. I was informed that they charge by the hour but $460(subtracting part cost) for 10 minutes(30 if you include the "diagnostic time") is excessive in my opinion. Definitely going to search for a cheaper route the next time I have an HVAC issue.

We have had a service contract with them for a long time, and I would highly recommend it. They…read morehave always gotten out to us quick, and in the 1,000,000° Alabama heat, that is much appreciated. They handle us quick and they know what they are doing. Did I mention they are fast? These guys are the real deal for you, if not melting is high on your priority list.

So helpful -- worked us in quickly, provided friendly, excellent service and were extremely…read morereasonable about charges for what turned out to be a simple fix (more than fair)! Thank you!

Booked this company again for replacement of my front porch. It was in pretty bad shape. Once…read moreagain, they are extremely polite, professional, excellent communicators, and they did not disappoint. Came on time, tore it down quickly and exceeded my expectations. I am so happy with my new porch and I feel secure now that no one will get hurt on my property. Thank you again Grade A.

Would not recommend. Poor customer service and not quality work. They also want you to pay for…read morelabor before work is done.

I used A K several months ago for an inspection and repair job to my AC unit. They showed up on…read moretime, did great work, and prices were fair. The two guys that showed up were nice and answered all questions. I would use again

I am very selective with who I leave reviews for for a reason. Often people review when they have…read morehad a bad experience and the quality businesses are left with no "air play". I have used Tru-Temp since moving to the area. Why? Because they are the best. When your heat or AC goes out, all you want is great service, at a fair price by quality folks. Look no further. My tech has always been Wes but everyone on their team is exemplary. If you have an HVAC need in their zone and don't call them, you are missing out.

I had to have some major repairs done on my heat pump recently. I hired Tru-Temp Heating & Cooling…read moreto perform the service repairs and I couldn't be more satisfied. The technicians were timely, professional, and provided phenomenal customer service. Normally I don't write reviews, but when a company provides exceptional service, I think they should be rewarded in every way possible. This company is also available 24 hours a day if you happen to have an emergency situation. I can't recommend these guys enough. Needless to say, I HIGHLY RECOMMEND TRU-TEMP HEATING & COOLING and you will also.

We had the Home warranty required repair company address our system three separate times. I was…read moreready to replace an 8 year old unit because it just stayed problematic. The truth is my system is fine we just needed the quality and honesty of JUST RIGHT. Here are the technicians notes: 11/27/23....there were a few issues with the system starting with it was almost out of Freon. Started leak checking and found a substantial leak at the liquid line inside at piston connection. Tightened the connection and stopped that leak. Outside at the condensing unit....all three service ports were leaking and they just needed Shrader valves tightened and real service caps put on. Put brass caps with o-rings on and stop those leaks. Noticed when l first got here there was ice built up around the bottom of the condensing unit as if it doesn't complete a defrost period fully. There is a defrost temp probe attached to the inside of the condensing unit that was mounted in the wrong place on the coil. Could tell it has been replaced before just wasn't put in the right place. I did mount it in its proper location. Inspected evaporator coil and found it very dirty as if the system had run without a filter for some time and collected debris. Washed it clean with coil cleaner and water. Charged system with 5 lbs of R410a refrigerant.....after checking the system in cooling and heating it's working very well now. I don't believe there is any reason to replace this system. It just needed someone to locate these leaks .....clean it up and do a thorough tune-up on it.....l mean....it's only 8 years old. The leak inside the evaporator coil was so obvious that l find it hard to believe anyone has ever looked for a leak. I will stop paying for a worthless home warranty and give this technician a healthy tip for his great work.

Called and scheduled a Monday morning appointment. I waited until 11:00 a.m. then called the office…read moreto ask about when they would get there. I was told by the receptionist that they would be there by 1:00 p.m. I ask it someone could call me if they could not make that time. She assured me either the service rep or the office would call. By 3:00 with no service or call I called the office again to be told the service rep tried to call, I had my cell phone with me all day while I waited, no call. The office lady was very apologetic and polite, but after waiting 8hr. with no call from the company I cancelled the appointment. This company may be I best at working on homes, but leaving someone waiting 8hr. with no outreach from them is rude and unexceptable.

I recommend this business to anyone who needs help with anything. Mr. Brown is awesome, on time and…read moredoes whatever needs done. Prices are reasonable and he was already rated as a 5 star when I was looking.

Joe and his two lady workers did an outstanding job on the porch repair and painting work at our…read morehouse this week. The three of them were excellent workers in very difficult weather (HEAT) conditions. They were polite, professional, and very focused in their work. Joe also carefully explained each step in the project. I will use this fine team again, and I strongly encourage you to use Crafty Designs when you may need help with a variety of projects.

I requested the popcorn ceilings to be removed from my home. I invited Joe of Crafty Designs over…read moreto view the home. We set up an appointment for Thursday at 11. I should have known when he came at 11:40, that there would be problems, but I gave him the benefit of the doubt. He said he was running late and the GPS, took him the wrong way. He came in viewed all the ceilings. We spent close to an hour with him telling me how his company would remove the popcorn, give it a smooth finish, and paint. He gave me a cost of $2800, I told him I didn't want to pay that much, because no one is living in the house, I'm not sure what I want to do with at this current time and when my husband gets back in the state he's going to have the entire house remodeled. He then said $2000, and I said fine. He said the project would take 3-5 days. We agreed to meet Saturday at 9 to let him and his crew, and to hand off a key to the house. He texted me Saturday morning to say he had gotten a flat tire and could not get the until 10, but end up arriving closer to 11. He let his 2 person crew view the house and stated they would get right on it. I told them that this was a project that I was handling on my own and would be back later to check on the progress. I went back to the house at around 5 and no one was there. I went the next day which was Sunday and no one was there. I skipped Monday, and went on Tuesday at around 11, and no one was there. You could tell someone had been in the house because it had been prepped with plastic and a pole sander was in the back bedroom. I started to get worried and lose confidence in the company at this point. I had not seen any more workers no matter what time I showed up and the popcorn was still on the ceilings. I called Joe to ask what was going on and he said that the ceilings could not be taken down as he originally thought with warm water and dawn. He said the ceilings had been painted over and they would have to be sanded down, re- mudded and then painted. I told him that there was a new hole in my kitchen ceiling that was not there before he started. He tried to tell me that it was due to water damage in my ceilings. I told him no, the hole looked like it had been punctured with a pole. He then said okay well my guys will fix it. I was really nervous at this point because my husband is a general contractor but is currently in a different state for the nest year. My husband wanted to see progress being made at the house, but I didn't want any criticism from him, so I keep things to myself. Crafty Designs ended up taking two weeks to complete a 3-5 day job. I was left with sheet rock mud all over the floors and walls (because they didn't clean it up), splotchy, uneven mismatched ceilings because they did not completely sand down the ceilings, but just tried to mud over everything. They were supposed to prime and paint the ceilings but some spots just looked primed and not painted. There are air bubbles in the small bedroom which was supposed to be fixed but weren't. They didn't even remove the vents or fixtures, but just went around them. Some of the ceilings looked as I eventually showed my husband via video call, and he was upset. I called on a three way call with Joe, so that my husband could speak with him. His reasoning was he gave me a lower than normal price because he was trying to HELP ME out since I wanted to put it on a credit card (even though it says on Yelp that he takes credit card payments). It is my personal preference to pay in card for accountability purposes. He said he was losing money on the job at this point (even though he did a walk through before starting the job and agreed on the price), and its his fault because workers were never there during the day and it took longer then stated . He said the reason the fixtures and vents weren't removed was because I told him that I was going to get new fixtures when my husband does the remodel in the future. His worker told me that the mud comes off with water, I could just get it up. He and my husband got into a small tiff on the phone. They argued about the quality and incomplete work. Then I got fussed at for trying to do this on my own! I just went ahead and paid him because I can't stand confrontations of that nature. But, to top it all off I never received my door key back and will have to not only get this mess repaired but also replace my locks! I have more pictures and video also of before and after!