Excellent service. Acro installed new undercounter LED lights in my home. I was impressed by the…read moreprofessional service and the rapid response. They were very helpful in making recommedations on the types of lights I needed. I will certainly use ACRO in the future and recommend to my friends.

I'm leaving this 1-star review because of the unprofessional behavior I received from the owner on…read moreFriday, November 21, 2025. I had a service appointment to get my washer checked out( I booked through the Whirlpool online portal). Accidentally, I selected the wrong address, so I take total accountability for that. I proceeded to call the company to explain what happened and to see if I could still get serviced( My appointment was from 3-5. I called around 3:40 because I never received a call informing me someone was on the way). The owner explained that the technician was unavailable for the day and that the service would have to be performed the following week. My mom called back to see why if we were still within our allotted service time range, and the owner got an attitude with her and said, 'You've called me four times already and hung up. She called back, and he proceeded to send her to voicemail. My mom and I have very similar numbers, but that's beside the point. It was very unprofessional to yell at a paying customer, and if that's how he handles business, if I were a new customer, I would take my money elsewhere.

We had an excellent experience buying a washer & dryer from Applico. Quality, knowledgeable,…read morepersonal service with quick turnaround from ordering to installation. The best part: we had an electrical issue with our fuse box upon installation. They knew of an electrician in the area who was able to turn up on the spot and take care of it for a nominal fee. So pleased with the personal service and quality and happy to do business with a local family-owned company after bad experiences with big box stores.

Literally the worst company I've ever dealt with…read more One job we needed the outside water line shut off handle replaced which they did. They were supposed to pull up the toilet to see what the clog was (I knew my daughter had flushed a tooth brush) and replace the shut off to the toilet. We paid for all of that but the toilet was never pulled up and the shut off was not replaced. We replaced the toilet because they said they pulled it up and there was nothing there and the toilet just needed replaced. When we pulled it up we found the tooth brush. They did refund the entire amount after multiple calls complaining about the lack of work done. There was also items purchased to be put in the tank of toilet and those items have disappeared. Unfortunately used them again for a tankless water heater a few months later. They never return calls. They call to say they are on their way but don't arrive for at least 3 hours. Drag out the job multiple days. Horrible communication. Put dirty items on top of my clean towels I have folded on a shelf in my bathroom. I will absolutely never use them again. I have used this company for years for multiple things around my house but the last 2 calls will the absolute last!

Needed plumbing service on a Saturday, this was the only company offering service. Took awhile for…read morethem to arrive but I was told it would and of course being after normal business hours the service was expensive; still they solved the problem and I was glad for that.

Set up an appointment for them to do a couple jobs for us. They contacted me and asked if they…read morecould change the appointment and that was fine with me. Then, they never showed up and didn't call. Very unprofessional!

Jonathan responded to our call for help regarding installing a new faucet in the kitchen as well as…read moreremoving the old stuck parts and repairing a damaged piece that we didn't know the name of. We already had our new faucet and parts, and for the new piece, turns out it was the strainer, he asked me to download the home depot app and place my order and offered to pick it up. He pulled out the old pieces, installed the new faucet, and I went to pick up the strainer which he installed and triple checked for any leaks once complete, all in exactly 1 hour. Jonathan was absolutely amazing! The price he charged was incredibly reasonable and a relief for our limited budget: $50/hr for so much work covered. He's also skilled in other jobs too, so we are having him back to install two new light fixtures and convert to LED from fluorescent bulbs. Moreover, he was kind, patient, and knowledgeable. Jonathan answered all of my questions about terminology for things in case I have any trouble in the future and described how converting to LED can be as simple as picking up the new LED plastic bulbs. Truly an amazing human and awesome experience, I look forward to working with him again soon!

They were prompt in their response to our inquiry. Communicative through the entire process…read more Diagnosed our issue and helped us plan the next steps to fully close the loop. Rainey, Nate and Kevin were our technicians.

Booked them through AUX, which unknown to me was part of their company. Was immediately contacted…read moreby them with a service date. No specific time was provided. Called dispatch morning of service and told between 12 and 5. Received notice around 3 that plumber would not be able to come because of previous job. Asked for first available time any date thereafter since I took the whole day off waiting on them. Was told "priority members" get preference and couldn't guarantee a time for me. Would have been good to know that before booking.