Aweful, they charged $927 to come out and do nothing. They made my daughter pay them. Then, they…read moresent me an estimate to do a cleanout for $6K and wouldn't apply the $927 to it. The first time they came, they didn't even drain the waste water... and were very incosiderate. My daughter was able to obtain only 50% refund. We called another company and got it all done for $4,178. They applied the initial visit/inspection to the overall job, and gave us a temporary solution while they completed the new cleanout. Don't use this company.

I had a very bad experience with Roto-Rooter on March 9. A technician came to fix a plumbing issue…read morein my washroom/laundry pipe area but did not fix the problem and still tried to charge me $475. During the visit he became loud and disrespectful, called me "simple minded," and used the phrase "your type of people," which I found extremely offensive and unprofessional. A supervisor later apologized and told me I do not owe anything, but I am sharing this so it is documented and hopefully it does not happen to another customer.

Another local plumbing came twice and did not fix the problem or offer to give me a price to fix…read morethe problem. Called Hicks the office staff was very professional and the plumbers they sent arrived when they said they would, diagnosed the problem and fixed it. They even showed me what they were doing and explained the process to me. The best part of all is when I got ready to pay the bill, the charge was less than a third of what I had paid the other company. They will definitely get my business going forward.

I have used Hicks Plumbing for years and they have always been dependable and quick to address the…read moreproblem. Today Daniel came out to help with a leaky faucet. He was great and very knowledgeable. I recommend them highly.

They were able to fix my issue, but they are way too steep with pricing. I was charged nearly $500…read morefor a part that was $40 online(same model and everything) and took 10 minutes to install. I was informed that they charge by the hour but $460(subtracting part cost) for 10 minutes(30 if you include the "diagnostic time") is excessive in my opinion. Definitely going to search for a cheaper route the next time I have an HVAC issue.

We have had a service contract with them for a long time, and I would highly recommend it. They…read morehave always gotten out to us quick, and in the 1,000,000° Alabama heat, that is much appreciated. They handle us quick and they know what they are doing. Did I mention they are fast? These guys are the real deal for you, if not melting is high on your priority list.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Punctual, friendly and met our needs. Slade was on time, inspected our unit and repaired what was…read moreneeded. He changed our filter and will be back in 6 months.

Our ac went out last night. I called this morning, she said it might be this afternoon. They showed…read moreup at noon and got it fixed within ten minutes! Turned out to be a seemingly easy fix for the man. He was nice and checked on extra things while he was here. Thank y'all so much!

Been with this company for years!! They are very knowledgeable and customer oriented. The owners…read moreare involved and their workers are very trustworthy. I would recommend them to anyone. Their customer service is exceptional.

These people refused to replenish salt in a saltwater pool. Despite being specifically askked not…read moreto do so, they stored hazardous chemicals on my property in violation of federal law. My pool NEVER had sufficient salt unless I put it in myself. I requested that NO chlorine be used in the pool and they constantly used it anyway, bleaching spots on the liner where they threw the tablets in. They broke my strainer loose from the pool outlet and refused to replace it. They broke my poolbot and hid the broken piece in a flower pot. They dumped leaves from the pool onto my lawn. And I fired them when they could not stop the pool from being almost constantly green. These people have no idea of how to operate or maintain a saltwater pool.

I had two clogged drains and a leaking kitchen sink. I called Apex Plumbing and Steve said he would…read morebe right over. He came quicker than I thought he would. He looked at the kitchen sink and said he would take care of me. He unclogged the drain, repaired the leaking sink and unclogged my bathroom sink clog as well. I found Steve to be a very personable person, professional, and very reasonable. I will use him again for any plumbing problems I may have. Bobby M.

I live in Bessemer, Alabama…read more Apex Plumbing keeps their word! This past winter, my pipes burst during a cold snap her in the Birmingham/Bessemer area, and I was out of hot water; Apex showed great compassion and kindness, and worked with me by offering a reasonable price! Steve of Apex gave me his word that he would have my hot water on by the time I needed to get in the shower (and I don't know if you've ever had to take a literally freezing cold shower in the winter time, but I assure you it is physically painful!); come time for me to wake up & get ready for work, the hot water was flowing - thanks, Steve! I highly recommend Apex Plumbing to everyone - there's nothing like an honest, local, trustworthy plumber who won't jack up their prices like a lot of these bigger plumbing services will!