My husband and I used Family Care Medical Transport for our medical doctors appointments, their…read more services are reliable , punctual and very professional . As a we seniors become less able to get around and require some assistance this transport company is incredibly kind and respectful. The fees are budget friendly , when they say door through door service, we can attest they stand by their word ! Giuseppe was absolutely amazing ! thank you, Maddalena and Jerry

From the owner: family Care Medical Transport specializes in transportation to a wide variety of destinations to…read moreinclude Doctors, and post-Op appointments, Physical Therapy, Chemotherapy, Dialysis, Pulmonary, Cardiac rehab, Stroke and rehabilitative services. We also accommodate rides to Airport: EWR, JFK, LGA Our 12-seater Bus is a great family event N.Y.C, Atlantic City, Giant Stadium our Bus is equipped with a hydroxylic lift. Our 12-seater passenger bus is also available for hourly rate. additional charges (Parking, Tolls)

I used this company for 7 years always ready to take me any place I had to go. Never had any…read moreproblem at all

The rides show up late most of the time. Dispatch has the cars packed with as many people as they…read morecan like sardines. Dispatch has the drivers running around in circles, trying to get them to pick up everyone at once even if the car is already full. Late to appointments. Not good service at all. One time I called newport and they said the car will arrive in 15 minutes. 45 minutes later there was no car so I called again. Dispatch said that a car to pick me up had not even been located yet. The car finally came after an hour of waiting in the cold. This is just one story. I do not recommend. Also, most of the drivers I've dealt with are ok. It's not so much the drivers (some of them are rude and are no good) the real problem is dispatch and the car company. They make the drivers pick up as many people as they can and run around in circles and make people late like I said above. Most of the drivers are ok I am not placing the blame on them, the problem is the company.

The worst service for transport. Especially if you are coming from a facility that has contract…read morewith them. Youre always told 60-90 mins & when that timeframe comes & goes they tell you that again. At 1:30 a request was initially made. I gave up at 10:00 pm when they told me that there were 3 or 4 patients ahead of him. An hour & a half before that, he was next up. I'm guessing when you're paying for it out of pocket & not insurance, they might treat people better. I only gave them one star because it was the only way to tab to next spot. They STINK!!

This review had to be posted so there is accountability for ambulance and hospital to own up to…read morepoor communication. After waiting 6 hours ambulance is still not here to pick up. Everyone blames the other but no ACCOUNTABILITY! THAT IS POOR FOR BOTH AMBULANCE AND HOSPITAL! Why is it that when hospital calls for ambulance you should have ETA . It's the only way to service your clients ! Do right and keep a schedule and communicate time. The right hand doesn't know from the left hand. Oh another issue it's not us it's the hospital. So get on board and give your view

Horrible!!! Most reviews on this site refer to them being…read morelate. They were loading my 91 year old mother at Clara Maass Emergency room entrance to take her back to the nursing home on June 6, 2026 at 8:20 AM. THEY DROPPED HER ON THE STRETCHER. She banged up her elbow good. Unbelievable! Contacting them brings no results...

#1: The Drivers are NOT the problem: Once they finally arrived, the Driving team transferred the…read morehuman being with gentle respect and performed their duties with professional kindness, empathy, and care. The preventable harm appears to be a reflection of (GREEDY $$$ AF) OWNERSHIP that likely requires the Dispatch staff to overbook, shuffle between scheduled transportation clients and "emergency" calls, and reroute Drivers to make as much $ as they can grab. All of this clever maneuvering on their business side while a scheduled patient waits. Hopefully, On Time Transportation passed all this additional revenue to pay the good employees doing ethical and responsible work and hire enough personnel to meet their strategic choice to take on more and more calls. The Company name "on time" transportation is a complete oxymoron. This Company accepts a transport time from one facility to another. The patient gets emotionally ready and staff at the receiving location prepare in anticipation for the appointed time. The patient is now anxious and staff at receiving facility continue to wait, as the scheduled time passes with zero communication. Hours pass as the patient or their advocate is left with no communication until they ask the now "gone for the day" staff to call, only for "On Time Transportation" to respond with another non apology excuse and pushes to next hour. The patient and staff at receiving facility wait. The cycle repeats itself while the medically and emotionally vulnerable patient feels abandoned by the not funny anymore joke known as On Time Transportation. 4:00 no show, advocate/family member called and told 5:00, no show, advocate/family member called and told 6:10, (by now the patient's family member is left to do the calling) no show, called and told 6:30. The exhausted and traumatized patient was transported around 7:30pm. Consider the human being nearing the end of their earthly life and how they feel left waiting for their scheduled Hospice transfer to die with dignity: The OWNERSHIP & MANAGEMENT of "On Time Transportation" should spend a few 1:1 hours with a waiting patient, who by now, is upset and crying by the fact no one cared to provide one final ride "On Time" to a facility for what is supposed to be their own peaceful death with dignity. NOT at all peaceful and ONLY because of the GREEDY priorities to take on more and more "emergency" calls as the scheduled patients are left waiting in despair for "On Time Transportation"

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.

I highly recommend this service. I was flying into JFK just before evening rush hour, so I wanted a…read morecar at the curb when I got off the plane. Juan was in touch as soon as we landed and coordinated our movements so he got to the curb just as we stepped outside. Juan was a gracious host, offering water, fruit and candies. We had a good conversation while still paying attention to the road and the traffic. Will definitely use Juan next time I am heading to JFK.

From the owner: Get a price match on ride-share and an 10% off on rides $40 or more in state or $60 or more between…read morestates. Get 15% off for being our first time client or take advantage of our current promotions. We also take you to Washington DC, Philadelphia PA, Jim Thorpe PA or Boston MA or the city of your choice. Service between Miami and Fort Lauderdale and Tampa or Orlando is also available. Rides and courier services up to 1000 miles from the NY tristate area.