I was impressed by this company right from booking my first appointment for service. Their telephone reps (I spoke with 2 before I actually booked my appointment) are very professional in the manner they conducted themselves on the phone. Due to horror stories I had read online about apprentice tradesmen costing customers hundreds/thousands of dollars because of shoddy work, I made a point of requesting a red seal plumber when I booked my appointment. I made sure to book the 1st appointment so I didn't get excuses like "oh the first job took longer than we expected".
The day of the appointment, my plumber was about an hour late. The explanation I got when I called them was that they were trying to locate one of their red seal plumbers. This disappointed me because I thought why were they just trying to find a red seal plumber that morning? For this reason, I couldn't give this company a 5-star rating. When the plumber Rick S. finally showed up, he was very nice, very polite, very professional and was wearing a uniform just like on their website. I thought "Yay, no plumber butt here." He promptly showed me his red seal card and his driver's license matching the name on the red seal card. (I happen to know that some companies let their apprentice workers "share" a borrowed red seal card so yes, I asked to see picture ID to make sure that my plumber is in fact the person whose name is on the red seal card). Rick managed to get my stuck auger out of my bathroom sink drain. With his high-powered industrial grade auger, he was able to rid my sink drain of the clog. He also checked the kitchen sink, washer, water closets, and spare bathroom sink to make sure they were running properly. He sold me on the benefits of their Diamond Club (check their website for the benefits) which includes a once-a-year free check up to make sure all my plumbing is running properly. For the entire duration of my appointment, Rick conducted himself in a professional manner.
Almost a year later, I got a call from the company offering to book my free check up. The lady who called was very professional and courteous, just like their other telephone agents I spoke to before. Once again I specified a red seal plumber and booked the first appointment of the day to make sure my plumber had no excuse to be late. Once again, my plumber was late by about an hour and a half. And again, this is why I couldn't give the company a 5-star rating. The plumber Tim was very nice and polite and promptly showed me his credentials upon arrival. He said that he was called to another customer's emergency booking prior to coming to my place. Tim did his job and gave my place what seemed like a thorough check up. He also patiently tried to fix my kitchen faucet's low water flow for no charge. He took the faucet apart to examine it and put it back together. Turned out the faucet needed to be replaced. He made polite recommendations without making me feel like he was "up-selling". I would gladly recommend this company based on my two positive encounters I've had with them. To me, it is highly important that the tradesmen I deal with don't look, act, and talk like scary, stinky, lazy, cavemen. read more