Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

Pros : It's 24 hours and has single person bathrooms. Also very friendly staff. That's it…read more Cons : This is a very very small gym with an incredibly mediocre setup. They charge a monthly maintenance fee which is completely fine, however equipment is consistently breaking down and takes forever to be fixed. In one of the pictures the pullup bar is missing a grip on one side and it has been this way for AT LEAST 6 months. When I asked a team member about it they gave some bs excuse about it and said it would be fixed soon. 3 months later still nothing. Also noticing what appears to be black mold on the ceilings(I'm not an expert.) I stay here because it is extremely close to my job and is basically the only gym available when I'm off that I know of. If any other options become available that can even come close to the convenience that this gym offers I will immediately cancel my 2 year contract and happily pay whatever cancellation fee comes with it. Also goodluck going during the afternoon.Thanks for reading

I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

4 stars for amount of money quality is a bit lower , location in chestnut hill is better , i like…read morethis plast just because i love how clean it is

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Great facility, the staff is always very welcoming and always prepared to help, great community in…read morea great area. Would recommend to anyone to become a member!

Great staff, Ike was a great help in making the experience a 10/10. Would absolutely come again and…read morerecommend people to go!

I strongly recommend finding a different gym to learn the Olympic lifts. While these guys do…read moreattract some attention from networking, running seminars and knowing technique, they are more concerned with making money and traveling than coaching their athletes. They also conduct business in a shady manner - offering no dispute resolution whatsoever - cash in, cash out. For example: Last month, Norwood Weightlifting accepted pre-payments from several members (myself included) for a full eight-week training cycle and then promptly vanished a month later to travel around the country and post videos on YouTube. I was never given a refund. Bottom line: the fact that the coaches don't care enough to even show up to meets when a handful of their athletes are competing speaks volumes about this place.

I find the other comment bashing this gym as a poor place to learn the olympic lifts maybe…read moremisguided. I trained here on a dedicated schedule for several months and dropped in many times over the years. This is a weightlifting training center, mainly to learn the olympic lifts (snatch and clean and jerk). This is not really a "gym" to go workout haphazardly, or do bodybuilding or some other style of exercise. Olympic weightlifting is a pressing focused sport that highly utilizes speed strength, acceleration and power. The main movements trained are the snatch and the clean and jerk. There is also a great deal of barbell training including squats, deadlifts and pressing movements along with general physical preparedness training. If you are serious about learning the discipline of Olympic Weightlifting, Norwood maybe a place for you to learn. They host a variety of Eleiko bars and bumpers. The rich history of Olympic lifting harbored within the walls of Norwood Training Center is tough to beat throughout the nearby gyms. There are several good gyms that offer great coaching in the Olympic lifts in New England and this is undoubtedly one of them. Most people who come here for training probably do not venture to the gym based on yelp reviews. It is more likely that they have seen the team lifting at local weightlifting meets, or heard of the gym through many of the successful national and international weightlifters who have trained at this facility (simply youtube video search the hookgrip media group to find a video featuring a few National Level athletes including Norwood's very own coach and New England Snatch record holder, Yasha Kahn, also training in the video are Olympic and World Champions Ilya Ilyin and Vasily Polovnikov who coached here for a time). The gym's owner Don Venterosa may be one of the original members of USAW, I think his member number might be in the low hundreds (they now have millions of registered members) and is deeply entrenched in weightlifting knowledge and experience. He really wants the athletes who train here to succeed. You may also find the legendary Denis Reno coaching or training at the facility, best known for his famous decades long and highly respected weightlifting newsletter. Dave Lussier, one of the strongest youth weightlifters with a multitude of records also brings his team of lifters here from time to time. I almost gave them a four star review because the parking situation can sometimes be a bit jumbled. Also, it gets busy some nights and you may need to share a platform with 3-4 other lifters and it can get a bit tricky. It is what might be considered an "old-school" weightlifting gym, as it is located in a garage bay next to an auto body shop. As inferred by one of the other reviews, you may not always have a coach present some days but always have access to one for any questions or concerns and remote coaching. The majority of athletes who I have trained with here are looking to be competitive on the local, regional or national level and take weightlifting very seriously. It maybe an intimidating place to learn, but if you can get past the difficulty surrounding the initial learning curve inherently experienced in weightlifting and have the discipline required to work at the techniques and principles consistently, Norwood is a great gym. This review is only to clarify the previous one star review and offer a contrasting perspective. You will certainly need a good deal of independence, confidence and socializing /people skills and a healthy dose of common sense since the weights being lifted here are usually in the higher calibers. If you feel like you need a more beginner/intro class to weightlifting I would suggest inquiring with Norwood Training center about setting up private sessions with a coach (they do offer that based on availability) until you feel ready enough to join the group training sessions or to continue with their remote coaching program. Don't be surprised if the first several weeks to months involve training with just the barbell or light weights, they take technique incredibly serious, and look to have you understanding the movements and performing them safely for quite some time before adding wrights and developing strength. It takes years to get good at Olympic weightlifting, no surprise many of the athletes here have been training for years at this facility and have found success in their efforts. Hope that helps.

Pros: -Great price…read more-Plenty of cardio machines, even when it's busy -Probably 70% of the members only do cardio, so the weight area is usually very accessible with little to no wait for anything -Very clean -The "no intimidation" vibe they're going for is totally legit. I think a lot of people would feel very comfortable going here, no matter their gym experience and fitness level Cons: -The 12-minute abs area and the 30-minute circuit area seem like a waste of space. I wish that space was utilized better for a bigger stretching area and/or an area where one could do exercises with bands, jump rope, heavy medicine balls, balance balls, and maybe even a punching bag. -I wish that there were jump ropes, foam rollers, medicine balls, balance balls, etc available for members to use.

Planet Fitness in Norwood is, frankly, a mess. The place feels run down and poorly maintained, with…read moretrash on the floors and an overall lack of cleanliness that's hard to ignore. The locker rooms and bathrooms are especially bad--dirty, neglected, and clearly not a priority for management. The equipment itself might be decent, but that doesn't make up for the environment. A gym should feel clean, safe, and well cared for, and this one misses the mark completely. Staff presence is minimal and doesn't seem engaged, which only adds to the impression that no one is really managing the place. At the end of the day, it feels like a classic case of "you get what you pay for." If cleanliness and basic upkeep matter to you, this location is going to be a disappointment.

If you have not done crossfit before, you are missing out!!! "CrossFit is a strength and…read moreconditioning system built on constantly varied, if not seemingly randomized, functional movements executed at high intensity. It combines weightlifting, gymnastics, sprinting, rowing, kettlebell training, plyometrics, powerlifting, and medicine ball training. Our objective is to become proficient in all ten physical skills: cardiovascular/respiratory endurance, stamina, strength, flexibility, coordination, power, agility, balance, accuracy, and speed. The WOD (workout of the day) is always different and can be modified to meet the needs of any athlete, regardless of age, ability, and fitness level." I recently joined and have already notice a difference! The people you meet, the drive to exercise, the support while your there and when your not (people reminding you that you did not show up!). Bill, Beau, and Luigi are awesome! Every class is well structured and you always learn something new! If you want to take your body to the next level and really get in-shape crossfit is for you!! You will have fun, enjoy exercising and see results!

This box is amazing. From the quality of the equipment to the amazing coaches. If you are…read moreinterested in taking your fitness to the next level then this is the place for you.

No matter your level of fitness, these workouts are extremely beneficial. I reluctantly started…read moreafter herniating 2 discs in my back. The core work has rehabbed me beyond my expectations. I'm stronger at 71 than I was at 45. Fast results!

btone is the best! it's such a great low-impact workout and helped me heal and strengthen my core…read morepostpartum. I've never been so strong! All of their instructors are amazing, tons of options for class times, and they always ask for and listen to feedback.