Like other reviewers have said, this gym is clean and typically not crowded. The owner is a caring…read moreguy who really tries to engage with members and make them feel welcome. I signed up for a one year membership, knowing that I would possibly be moving in the next few months. Alex, the owner, reassured me that as long as I showed proof that I was moving, I could cancel without any penalties. I eventually did move away, and when I tried to cancel was directed by a manager to contact ABC financial who handles the contracts for all anytime fitness'. This was a pretty bad experience, as they require you to give 45 day notice and charge a $50 cancellation fee. Initially, I was upset because I thought the cancellation was going to be hassle free and immediate. Alex found out about what happened, and immediately worked to rectify this issue and got me a full refund of the cancellation fee and 2 months membership. Alex is a fair and honest person, and I would recommend this gym to any who are looking.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

I have been a member for over 20 years. The water aerobic classes are amazing . Each instructor…read morehas their own style but all of them are great .I usually go to 4 classes each week . Love Vanderbilt Club !! Loretta Carrigan

Great gym equipment with very friendly and helpful staff. It's a gym but the owner is so amazing…read moreshe makes you feel like family when you walk in.

I enjoyed this facility. It was my first time. Coming from a commercial gym of the purple and…read moregold, this is like a luxury spa. I believe in the near future my group is planning to make a switch with a fam account. So walking in you have a nice concierges who check in your member and or guest. Everyone was really nice and accommodating. My brother has a membership and brought me to the second floor. They had all the equipment you'd probably need we did leg day. Lotta cables, smiths, assisted. Saw the basketball court (didn't see the pool) went to third floor checked out the spin cycle room and yoga studio. Went to the turf area for push sled and squat racks. Def has everything for the most part. Would come back again. Very spacious. Some of the machines seem to have quite a bit of years on them but as long as they work, it's all good. The locker rooms were huge, hot tub sauna and steam shower at this location, no cold baths that i saw. I think with the different tier solo and fam plans plus access to pool, hoops and unlimited classes, it makes sense it's cost, just wish it was lower like in some other markets (states) haha. Will be back! Thanks for the workout!

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Amazing all around - especially Junior the trainer! Great experience!!! Highly recommendedread more

It's dirty all the time, the machines don't work, the pool has been closed for more than two years…read moreand they charge a very exaggerated amount for the service they provide

I am generally happy with Planet Fitness in Norwood. The hours are convenient, and the staff is…read morefriendly. I have no major complaints. However, one thing that really bothers me is that during the renovations, they removed several stair-steppers with arms. As a result, the remaining machines are often full, and one of the units has been out of service for over a month.

Planet Fitness in Norwood is, frankly, a mess. The place feels run down and poorly maintained, with…read moretrash on the floors and an overall lack of cleanliness that's hard to ignore. The locker rooms and bathrooms are especially bad--dirty, neglected, and clearly not a priority for management. The equipment itself might be decent, but that doesn't make up for the environment. A gym should feel clean, safe, and well cared for, and this one misses the mark completely. Staff presence is minimal and doesn't seem engaged, which only adds to the impression that no one is really managing the place. At the end of the day, it feels like a classic case of "you get what you pay for." If cleanliness and basic upkeep matter to you, this location is going to be a disappointment.

If you have not done crossfit before, you are missing out!!! "CrossFit is a strength and…read moreconditioning system built on constantly varied, if not seemingly randomized, functional movements executed at high intensity. It combines weightlifting, gymnastics, sprinting, rowing, kettlebell training, plyometrics, powerlifting, and medicine ball training. Our objective is to become proficient in all ten physical skills: cardiovascular/respiratory endurance, stamina, strength, flexibility, coordination, power, agility, balance, accuracy, and speed. The WOD (workout of the day) is always different and can be modified to meet the needs of any athlete, regardless of age, ability, and fitness level." I recently joined and have already notice a difference! The people you meet, the drive to exercise, the support while your there and when your not (people reminding you that you did not show up!). Bill, Beau, and Luigi are awesome! Every class is well structured and you always learn something new! If you want to take your body to the next level and really get in-shape crossfit is for you!! You will have fun, enjoy exercising and see results!

This box is amazing. From the quality of the equipment to the amazing coaches. If you are…read moreinterested in taking your fitness to the next level then this is the place for you.

No matter your level of fitness, these workouts are extremely beneficial. I reluctantly started…read moreafter herniating 2 discs in my back. The core work has rehabbed me beyond my expectations. I'm stronger at 71 than I was at 45. Fast results!

btone is the best! it's such a great low-impact workout and helped me heal and strengthen my core…read morepostpartum. I've never been so strong! All of their instructors are amazing, tons of options for class times, and they always ask for and listen to feedback.