Jake found the issues and repaired our garage door quickly and for the quoted price, plus parts.

We bought new construction in 2024. Action Overhead did the original install. The door makes terrible noise, bangs screeches, etc. They came out and said they fixed it. As soon as they drive off the door was the same as before. Its an insulated door but in the cold winter it has terrible condensation and when opened water comes out of every panel. Turns out that Action put in the cheapest doors, terrible installation; tracks not centered, alignment problems, etc. read more

Went to the Champlin location to pick up some parts for my garage door. Newer staff, doesn't seem like they're used to walk ins for one off parts. Took a half hour to get my parts together and another 15 minutes just to create an invoice to get me out the door. read more

Action Garage Door is fantastic! We wanted a new door with windows to bring in more natural light, and we chose a wood‑grain style. We are SO happy we did -- it looks absolutely amazing. The whole experience was easy, and the final result exceeded our expectations. Highly recommend! read more

Pat did a super job on a quick and easy spring change. I appreciate the no BS, get the job done attitude. He's a true craftsman in his field. I will use Action Overhead again if I need more garage door service. read more

We had a broken garage door spring and Action Overhead was able to send out someone the next day. The technician, Mike was very professional and fixed our issue quickly. The final cost was exactly what was quoted over the phone. Also their system showing the technician in route was pretty cool. read more

Brad was punctual, very prof and nice. great job and great experience. The pricing is what it is?

I called for garage repair and replacement for a double and single door. The rep came out and gave me a quote. I had other bills to consider so requested just the repair. They were happy to redo my bid and sent Rick out for the repairs. I received a text with a picture of Rick and when he be arriving (nice touch, Action Overhead!). Rick assessed the doors and determined not all parts needed to be replaced. He was very thorough about the condition of the rails, rollers and cables. He saved me $400 in unnecessary parts and labor. I can stand behind a company that considers their customers ahead of profits! Thank you so much, Rick!! read more

Fast with installing new key pad outside, knowledgeable, and reasonably priced. Even fixed an outside light while waiting for me to get checkbook! read more

Terrible, terrible, and more terrible at every turn. The initial installation was sloppy, with no cleanup. I filled half of a glass jar with screws, nails, and metal shards that were left in the driveway. It took me weeks to find them all. They also didn't follow the installation instructions on their own form properly and had to redo it. It was some who caught their mistakes. Now, a few months later, the door will not consistently open/close, and they expect me to pay $160 for a service visit. There is nothing positive I can say about this experience. It has been nothing but blunders and disappointment. read more

Garage door repair. It was a broken spring. Marc took a couple of seconds to surmise the situation and had it fixed in less than 20 minutes. The company had a technician at my house within 4 hours of my call read more

Shawn did an outstanding job replacing the springs on my door. From the company to the technician you can't get better service. I'll always remember the company name to give recommendations. read more

I highly recommend this place! Great service!!!!! They got to me the same day I called and were super helpful and kind. read more

Shawn V. Did an excellent and thorough job fixing and adjusting my four garage doors. I have been a loyal customer since 2003 when I built my home here in Prior Lake. Every interaction I have had with Action Garage Door over that time period has been top notch service. Thank you so much Shawn V. and Action Garage!! read more

Rick took a good look at everything, and quickly figured out the things that were making the noise and some other problems. Track was off on top right. Rollers were being jerked out and snapping. Rick fixed and aligned track, replaced metal rollers with plastic. The springs were too loose and he tightened them up , and set opener to not pull quite as far up. . All done within an hour. Rick also had good customer service skills and a was a nice guy. I felt very confident the job was done well. read more

Quick service to replace a broken spring. Very happy with the service provided and the price.

Marc is a great guy and was fantastic to work with. Had to replace our tensioner and it was finished fast and for a great price. I would easily recommend him easily if any friends or family had garage door issues and I know I wouldn't go anywhere else. read more

Action Overhead Door recently purchased Best Garage Door Co. Customer service is quite poor now. We needed replacement if a damaged lower panel on our garage door. Service representative came out, advised price (which was good) and advised that even though the panel was special order, since we were an established customer (we bought the door from them and had twice over the years had broken springs repaired) there as no deposit required, even after I offered. Katie at the company called the next day advising that she needed a credit card number to order the panel. I told her that was not what I had been told, and I reminded her we had done business with them in the past. I told her I was disappointed, and that I was unsure if we had credit available on our card. we were expecting to pay at install. I was transferred to Dan, and left a voicemail. He contacted my wife directly and told her he would now only accept complete payment since it was now an "issue". He spoke down to my wife and made it apparent that our business was not important to Action Overhead Door. When a company does not do what their representative says they'll do, and then they turn their back on an existing customer, you should think twice before doing business with them. read more

I built my house in 2020, and my builder contracted Action Overhead to install my garage doors. A few weeks ago, my 1-car garage door wouldn't close properly. Upon closer inspection, at least 2 bolts holding the rail had come completely out of the wall! I contacted Action, who didn't seem at all concerned and only offered to come look at it for $160. That seemed ridiculous, so I tried to do my own repair. It appears that the installer had ¼ or 5 bolts actually screwed into the stud behind the drywall! I did some research and found an install manual for LiftMaster garage door openers which said that you should NOT install over drywall, probably because this will happen. So I fixed my own garage door for less than $10 and a couple hours of my time. Action Overhead was not concerned about my problem, even after I sent pictures. They had no interest in correcting their mistake. They don't stand by their work, which is admittedly pretty poor. read more

I had inquired about a new door & opener installation 2 years ago. I had contacted about 5 other companies, and these guys weren't necessarily the cheapest, but they were very fair and had the best communication amongst them all. Rick (the sales guy) was super nice, emailing me back a stupid number of estimates that I had asked for with various configurations and options. He never seemed annoyed with my many questions, and was not pushy. I emailed him back a few weeks ago to push the go button, and he updated my old estimate from a few years ago. Everything was more than fair, and they were able to order my doors, and get it installed in about a month's time. The doors look great, they were very respectful, and their workmanship looks top notch. Would definitely recommend them! read more

We ordered our new garage door from Action Overhead Door, they were prompt & professional in delivering & installing our new garage door. Dean, our salesperson was so helpful to me when setting up the app on my phone. He came out to my house after work to help me through the process. He called customer service and stayed an hour until the problem was rectified. Thank you Dean & Action Overhead Garage Doors. I love my new garage door & have had many people stop by just to tell me how great it looks. If you need custom doors, you can design them yourself. They have a custom door division. I've seen their work, it's outstanding. This is a first class operation. read more

Action Overhead Garage Door - Garage Door Services Near Me - Prior Lake, Minnesota

We just called these guys to have them help complete a garage door opener install that I couldn't complete, because it didn't come with all the parts/correct parts it needs. The response from the guy who answered the phone was "My job is to sell you a garage door opener, not come and clean up the mess you created". Absolutely unacceptable!!!! Already called Reliable Garage Door, and they'll be out Monday to do a free estimate, and they appreciated our call and chance to give us their business. They have always been the best in their field. read more

This is the only garage door company I will work with. They did quality work at an affordable price. They genuinely care about answering questions and going the extra mile to help. read more

Be aware, not honest business. Called for a warranty trip because the problem came out a few days after service. Never discussed will be charged again never over the phone nor on site. Two weeks later send us a bill claim we agreed to pay so we end up paying twice for the problem. read more

One of the springs broke on our garage door lift. We had to manually lift it to get our vehicles in and out. It was so heavy we thought, "My gosh it's a solid core wood door garage that's why it broke!" We immediately thought we'd have to replace that too. Well rest assured I called and I spoke with Woody. He explained to me that it was so heavy because since one spring broke the other one still had wound up tension on it and more than likely wouldn't need a new door just the two new springs. Since the problem was diagnosed and confirmed over the phone he informed me the rate and he was transparent if there was anything else needed the technician would let me know after they assess the situation. He noted the parts are genuinely pretty inexpensive and gave me a price range. They were able to get a technician out the same day which delighted me. Besides I'd rather lift weights than my garage door! I received a text to let me know the technician was on his way along with a link to track on GPS with ETA. Trent was very nice and informative. He answered all of my questions thoroughly. I was going to pay with a check but he said I could pay with check or credit card as some like to earn rewards. Yes, that'd be me! So I called the office and Eric took my payment over the phone. Action Overhead Garage Door provided pofessional top notch service from the beginning to the end. I hope we don't need them again anytime soon, but I know who I'm going to call if and when I do and it's not Ghostbusters! Thank you for the exceptional service! read more

We had a spring for our garage door break. They promptly identified the problem over the phone and came out to fix it the next morning after we both agreed it was not an emergency. Very professional in interaction. I would use their services again. read more

The man I spoke with last year when my old garage door opener unit crapped out was incredibly helpful and nice -- the service was just top-notch, and I would recommend them to everyone. A++ read more

We have called Action Overhead out a few times over the years for garage door repairs. When it was time to replace our garage door, we called them for a quote. They dropped off product information that day, and followed up with the next day or so. When we decided what we wanted, they came out and took a few measurements. Fortunately they had our door in stock, and installed it two days later. They were very attentive and professional, and are very pleased with the product and price. I would highly recommend them to anyone with overhead door needs. read more

TERRIBLE SERVICE, spent $16000 and no follow. Charged my credit card twice, no call telling me. I found out and had to call 2 times to try and get a credit. UNORGANIZED OFFICE and SALES people......POOR POOR Customer service. read more