Garage doors are a mundane house hold feature that everyone takes for granted as long as they are working, only to realize how important they are when they don't. In addition, sometimes good things can come from bad and when that happens it only illustrates the how good the good is. Let me explain: I am an old school kinda guy so I value customer service and yesterday "Reliable Garage Door" proved they value customer service too by ultimately providing not just good but GREAT customer service as they turned what started out as an irritating experience derived from a unfortunate combination of errors, into a highly satisfactory one. I recently had "Reliable Garage Door" install two garage door openers in my 3 car garage and unfortunately a few days ago the main door stopped working. However, when I tried to call all 4 telephone numbers listed on the repair label next to the garage door opener inside the garage from my office phone, all numbers were disconnected (I did not know that they had been experiencing phone issues) Dismayed I first called my wife at work and had her call them too, and she got the same results, then I called them using my cell phone and got the same thing. I then used my went online and called the number listed on the website which was a different number and it too was disconnected. I then got in my car and went down to their Coon Rapids location at 1136 114th Ln NW Suite 600 and found their door locked and dark. I did not know they had moved to Suite 400 and had not updated their website and for some reason had not thought it a good idea to have a sign on the door of Suite 600 stating that they were now located in suite 400. I of course thought the worst. I went home and went back online and asked their online tech support person if they were still in business and the online tech person said they were and I said if so, then give me a call and gave them my number. To my pleasant surprise, I did indeed get a call back immediately. She was very helpful and patched me into the dispatcher. This is where the already irritating part began to get even more irritating as at this time, there were some frustrating miscommunication issues as the dispatcher seemed to not know their telephone numbers were not working correctly and he had the attitude that I was either a crank caller or was somehow at fault and was calling the wrong numbers, despite my telling him I had called 5 numbers and listed them for him and telling him how I went to their location! I told him I felt I had actually did MORE than my share to try to get a hold of someone from "Reliable Garage door", yet he showed little interest in helping me and it seemed as if the only way I was going to get somebody to come out to fix my door ASAP was to call someone else and I said so and hung up. Not long after that Vanessa, who said she was the Customer Service manager for "Reliable Garage Door", called me and after I had explained my side of things, she apologized profusely for the actions of the dispatcher and said that yes, they had indeed been experiencing some phone issues sporadically recently which were not their fault and we realized that what had happened was a series of errors that ended up giving me the wrong impression about "Reliable Garage Door". She apologized profusely and she set up a time for a workmen to come out to my home asap. She could not have been better or more understanding. The "Reliable Garage Door" workmen arrived right on time and he was very friendly and VERY through as he went through the complete installation on both doors and not only repaired the issue at hand but noticed a few issues with the wiring supplied by the manufacturer that were working fine but could become an issue in the future and so he pro-actively repaired them too and he even made sure all remotes on both doors not only functioned but were programed correctly to operate for both doors and even took the time to help me get my freshly bought new Mazda SUV's "Homelink" internal remote programed, something I hadn't yet had the time to do. I was super impressed by the attention to detail and the competence the workman for "Reliable Garage Door" showed and was also impressed by willingness of "Reliable Garage Door" and especially Vanessa, to make sure that I, the customer, was given top-notch customer service. Over all, I am very pleased with "Reliable Garage Door" and not only will I tell all my friends/relatives about "Reliable Garage Door", I am a real estate agent and I will be adding the name "Reliable Garage Door" to my personal list of proven vendors I recommend to my clients read more

TLDR: Trust Reliable for fast, efficient and reasonably priced service and you won't be disappointed. Detail: Had a great experience with Reliable and would definitely have them back if we need service again. We had a safety cable pop off our cable drum on a very cold morning a couple weeks ago. I'm pretty handy and at first I thought I could fix it myself, but soon decided I might be a bit out of my depth. I then checked reviews (BBB, Google reviews, Consumer's Checkbook) and Reliable looked like a safe bet so I decided to give them a call. My call was answered promptly and within 5 minutes or so I already had confirmation that a technician would be out that day. The tech (Gregg) was on time, efficient, did a complete inspection, gave me a rundown of the problem and proposed solutions, and even pointed out a problem with our other garage door which was in need of attention. While we just had the cable fixed that first day, we did decide to call them back the next week to address the second issue which was putting a reinforcement strut on the top door panel as the door arm was ripping away from the panel itself and causing the panel to buckle in the middle. Again, the tech (Justin) was on time, explained what he was going to do, fixed the problem quickly and offered some very helpful maintenance advice. In both cases we were extremely pleased with the speed and quality of the service. Also, a special shout-out to Nazzi who answered the phone promptly and politely, listened to the nature of the problems and within minutes had techs scheduled same-day to fix our issues. Bottom line, excellent service all around and I'd definitely recommend them to anyone with garage door issues or needs. read more

I very rarely write reviews but I feel that I need to mention the quality service that I received from Reliable Garage Door. I have to preface this by saying that I won a garage door opener at a silent auction that was donated by this company. That's to say essentially my install cost them money. As it turns out it is the highest end garage door opener they offer. When Rob the installer arrived he was very understanding, patient, and friendly. He was willing to look at a couple of different, additional scenarios that he would've not had to address. Yet he did and he took the time to answer all my questions. He was not able to do exactly what I had had planned for my other garage door which was not his fault (it had to do with the style of that door), yet he went the extra mile to see if he could make it happen. When he couldn't, he was very apologetic. When he got to installing the opener, he took took the time to correct some issues left by the previous installer. His attention to detail was superb. The wires were immaculately run and the whole setup left me with a very professional looking and working opener. He even took the time to lube both doors which got rid of virtually any noise upon opening. I've had many frustrating customer service experiences. I've been left many times with subpar workmanship In many household projects. But my experience with Relaible was not one of them. I'm actually excited about a garage door opener! could not recommend a company more highly. You won't be disappointed by them. read more

Incredible company. Honest, responsive, hardworking, and good people. Had to replace our garage door tout suite as it was ancient (old even when we bought the house) and had stopped working. Door wouldn't open. With the snow flying soon, had to get it replaced. Timing was bad for us as my husband had just been laid off but had to be done. Read such positive and obviously human-written reviews that we called them. They came out within a day or two, gave us an estimate, no judgment at all when we picked the least expensive door, and were back quickly to do the install. The guys stayed all day ensuring the door was looking its best. Our old garage isn't plumb and the asphalt where the door meets the ground has buckled, leaving a gap. Not Reliable's problem, but their installers stayed on the job for hours trying to come up with a fix for us. Totally exceeded expectations. They're even sending someone out next week to try to minimize that gap--we didn't even ask them to do that. In addition, the price is so affordable, which was a godsend to us in this moment of financial uncertainty. Finally, I noticed they gave us a multi-door discount even though we couldn't move forward on the second garage door we'd gotten an estimate for (for another outbuilding) due to the layoff. We will absolutely be using Reliable to replace that door as soon as our employment situation is sorted out. Do not hesitate to use Reliable. Good, honest folks. read more

When our garage door wouldn't stay shut, we called Reliable. The person answering the phone was professional, courteous, and was able to schedule a service technician in a matter of minutes. She gave us a time frame when he would be out. So we scheduled our plans on Saturday to take care of errands in the morning and be home by noon. Received a call from Rocky, the technician that he was running ahead of schedule and wanted to know if we were available around 10:30. When we said we weren't, he said, no problem.. he was just checking and if we were available he would have come over. What a great service...had we been home, we would have had the problem solved 2 hours earlier! When Rocky arrived at his scheduled time, he was very professional, knowledgeable, and polite. I liked him. He gave us an estimate of some items that might need to be done, but wasn't pushy. The cost of his call and what he did was only $59.. A great value!!!! I will call them back if I need something else done and ask for Rocky. Keep up the great work. Gary read more

My husband and I were so impressed with Reliable - will recommend them to anyone! Had a spring break; they were out same day to fix. Justin did a great job - very professional, friendly, and courteous. We approached him about getting a quote for new doors and he came back out when it worked for us and led us through what sets Reliable apart from other companies - especially in quality and warranties. Doors were installed yesterday - Russ and Mike again were very courteous, respectful of our property, and great to work with. Husband noticed a couple minor things, texted Reliable last night, we received a call from the office within 1/2 an hour, and another tech, James, was out right away this morning to fix (also great to work with). All and all I can't say enough for their customer service and the quality of their products! They wiill DEFINITELY be our go-tos from here on out! read more

I love these people! This is the second garage door in the second house in seven years that they have fixed for me. They show up on time with a truck packed with equipment, prepared to fix on the spot what is broken. The first time, the garage door springs were broken so the fix was obvious. This most recent time, the issue was less obvious. The technician diagnosed the problem, explained to me what was going on and why it was happening. He gave me a few minutes to decide between the quick, less expensive fix and the long term fix and proceeded with the work required. And before he left he offered me care tips to protect my equipment going forward. Everyone I have had contact with from this company have been friendly, polite, and knowledgeable. If you are having issues with your garage door, I highly recommend Reliable Garage Door. read more

We needed an opener on a larger out building and had attempted to get quotes from a couple of different organizations, but struggled to get anyone who understood what to do with this larger door. We found Reliable online and called in. Not only was the person answering the phone knowledgeable, they set up on onsite visit. Had a great conversation with Jake when he stopped out. He got another Jake to stop by yet that day and install the opener. As it wasn't a normal residential opener this was pretty impressive. Jake installed the opener and did a tremendous job. Wiring was very clean, the door was operating better than it ever had. and Jake explained everything in an honest and partner like manner. Very impressed from start to finish. read more

I had Reliable replace everything for my garage door, (except the door itself), two years ago. We were having a problem with the sensors for the past week, and couldn't find the issue, so I called Reliable Garage Door this morning and they had a technician out within 2 hours! Justin was very amiable and knowledgeable and figured out it was a wire problem and replaced the sensor and the wire, and even lubed the whole door, springs and frame. This all cost me nothing, zip, zero, Nada. They have a life-time warranty on everything. I was amazed and really quite glad that I chose them two years ago after my neighbor recommended them to me. Great quality and great service and great company that I highly recommend! read more

Cody installed our garage door on September 2, 2020 and did a fantastic job! He was very professional and always used a mask, which was great. Our 3rd stall was not an easy one, but he never complained. He answered all of our questions on the spot. We really had excellent customer service through the whole process, from our sales/estimate with Clay, who was very thorough and always willing to get us a new estimate any time we changed our minds about color or window style. Even the order placement call was very cheerful and Reliable followed up to make sure we were happy with their service. We will absolutely be using Reliable in the future if we ever need them, highly recommend!! -The Frosts read more

Our garage door buckled due to cold weather and the thaw. It was twelve years old and installed by a handyman. The salesman Justin Christiansen came out over the weekend within 3 hours of the call with no weekend surcharge. He gave us a quote and a wide selection of replacement doors that would exceed any choices from the big box retail improvement stores. He set up a Tuesday appointment and the installer Nathan replaced the door with all new door hardware instead of just a fix it that used the old hardware and guaranteed everything for 5 years. My wife and I are really pleased. More businesses should operate like Reliable Garage Door! read more

After several successful attempts to self-repair a nearly 30 year old garage door opener, it finally gave out completely. I was fortunate enough to get in touch with Reliable Garage Door and schedule an appointment. James showed up and was simply amazing. I quickly realized that my problems weren't going to be fixed by a simple, new $150 garage door opener. James ended up doing a major overhaul and spent nearly 4 hours perfecting his work. He was clean, efficient and did a great job communicating the repairs. I will recommend James to everyone I know. read more

I would highly recommend this fantastic company! The amazing customer service began when the worker answered the telephone when I called to set up an appointment. The worker was extremely friendly and knowledgeable. A second worker, who arrived at my house to install the automatic garage door opener the same day I called, was also very polite, friendly, courteous, knowledgeable, and thorough. When I have a garage door issue in the future, I know who I'll be calling. 100% amazing customer service from the very first second! read more

We had a few issues with our garage door. Justin came out and gave us no pressure estimate of what it would take to fix the problem. He gave us multiple solutions, and different scenarios for the warranty. All in all it was a great experience. We were shocked to find out that the whole fix would only take about 30 minutes. We spoke in length about the company (which he was proud to work for), and discussed how they stand behind their work. We really appreciated his insight, talent, and customer service. read more

Reliable sent out Field Service Technician Chuck Nichols to assess our garage door which had been hit. He quickly assessed the problem, wrote us a quote and explained the procedure to repair it giving us two options. Chuck was able to fix the door on the spot. He was extremely professional and thorough in his work. Chuck took extra care doing the job and at its completion made sure we were happy with the results. We would recommend Reliable Garage Door. Extra thanks to Chuck Nichols. Tom & Jacqui K read more

Got home after work to find that my garage door would no longer close. After calling the office to report the issue, Justin, the technician, arrived within the same hour and had my garage door closing again in less than 5 minutes. He was super friendly and knowledgeable and even "upgraded" my hardware so the likelihood of this happening again would be very low. Justin is the best! Highly recommend Reliable Garage Door, hopefully you're lucky enough to have Justin come to your home. Thank you! read more

Was having trouble with the garage door operating correctly. Though I had to wait until the next day, it was worth it. Dalton came out shortly after calling in advance. Was very thorough on what was needed to fix the issue, the prices, and the options for other maintenance/upgrades. Then, he went way above and beyond in helping with an older opener's codes that had nothing to do with the original service call. Strongly recommend and would definitely use again. read more

I had to have my garage door cable replaced. This has been a frequent problem for me caused by rusting on the loop connecting to the garage door. Reliable had stainless steel cables that will hold up better in addition to a lifetime warranty. Justin replaced the cables, lubricated the parts of the door and showed me how to do it to reduce future problems. He also pointed out potential future problems, but didn't push for a repair before it had to happen. read more

Just want to say: these guys really stand behind their work. They did a good install, but my garage it turned out is kind of crap. This made it (after about a year and a half) come loose, start wobbling. They answered ON A SUNDAY, got a guy out THE SAME DAY. He fixed my problem, fixed my garage, all under warrantee. They leave you a little sticker with their phone on it. That's good, if anyone asks where's a good place, I'll have it handy read more