I'd been sick for a week and started coughing up blood, so I went to urgent care and I'm so glad I…read moredid. The front desk staff greeted me right away, and the nurse, Raya, was incredibly kind and patient. She really took the time to listen. The doctor ordered a chest X‑ray and nasal swabs, explained everything clearly, and sent me home with a solid treatment plan. Everyone I interacted with was caring and professional. Excellent urgent care experience. A+ service.

I went to urgent care yesterday. My shoulder is super painful, I can't lean my head back with out…read morecrying. I had to hold my arm in order to avoid moving the shoulder. I was given some lidocaine shots in my muscles some muscle relaxers and they said they "don't give pain killers". If you have pain do not visit them at all. They will not help you. I'm a long term patient at Sutter. Never taking narcotics before from them. I see my pcp a few times a year with a long history with them. I was still not trusted. The doctor that helped me was kind and thoughtful, but would not support pain management. I was open to going to the hospital for observation and this was refused as well. I will be seeking a different pcp and care team. Knowing if I am ever in need I will not be helped.

Would give 0 stars if I could. I called to ask about…read morefollow-up care after an ER visit while I'm still waiting for my Medi-Cal to be approved. Before I could even finish explaining, the person who answered cut me off and said, "that's an ER visit," in a very dismissive tone. I tried to clarify that I had already been to the ER and needed follow-up care, but instead of listening, I was met with rudeness and ultimately hung up on after expressing my frustration. This was extremely unprofessional and disappointing--especially for a place people rely on for medical help. Basic communication and respect should be the BARE MINIMUM . I never feel the need to leave reviews but I don't want others to have my experience. Seek elsewhere

I went to this urgent care after a car accident and scheduled an appointment online. I received a…read morecall from the front desk to confirm my visit, but I was told I needed to have an insurance adjuster already assigned and all paperwork completed before I could be seen. Since the accident had just happened, I did not yet have an adjuster or claim fully set up. I explained this, but I was still told it was their policy and I would not be seen. As a result, I was turned away and had to go to another clinic. I understand clinics have billing policies for auto accidents, but it was surprising and frustrating to be denied medical evaluation immediately after an accident due to paperwork that is often not available the same day. I'm sharing this so other people involved in accidents know what to expect before going here. scheduled an appointment online. I received a call from the front desk to confirm my visit, but I was told I needed to have an insurance adjuster already assigned and all paperwork completed before I could be seen. Since the accident had just happened, I did not yet have an adjuster or claim fully set up. I explained this, but I was still told it was their policy and I would not be seen. As a result, I was turned away and had to go to another clinic. I understand clinics have billing policies for auto accidents, but it was surprising and frustrating to be denied medical evaluation immediately after an accident due to paperwork that is often not available the same day. I'm sharing this so other people involved in accidents know what to expect before going here.

Great clean facility with knowledge workers! A wonderful experience for a sports physical. Wait was…read morenot long, nurse and doctor were nice. Will miss this place.

I went to this Urgent Care to renew my DOT physical. I had been here before when I first got my CDL…read moreand had a great experience, so I expected the same level of service. The two front desk staff members were polite and helpful, and they got me checked in quickly. Unfortunately, everything went downhill once I was taken back for vitals. I explained to the medical assistant that I have white coat syndrome and that my blood pressure tends to read higher at first. The first time I came here, after I explained my anxiety with doctor visits, the staff reassured me and double checked my BP before and after the exam so I had time to relax. It made a big difference last time. This visit was completely different. I was wearing a medium weight jacket and asked if I should remove it before she checked my blood pressure. She told me no. She used a cuff that was too small, and it actually burst off my arm. As a former EMT, I have never seen a medical professional try to measure blood pressure over a jacket or long sleeves. It is well known that clothing can interfere with cuff placement and accuracy, often causing falsely elevated readings because the cuff cannot compress the artery properly. She tried again with a larger cuff, still over my jacket, and of course the readings were extremely high compared to my normal. I reminded her about my white coat syndrome and asked again if I could remove my jacket, and again she told me no. She did say she would recheck it at the end of the appointment, so I figured I would have a chance to calm down and get a more accurate reading. When the doctor came in, she had almost no bedside manner. She completed her exam and told me that I would not qualify for the 2 year certification and would only receive 1 year because of my blood pressure. I explained what the assistant had told me about rechecking it after the exam, just like they did last time. The doctor refused and said they only remove jackets if they are "thick," which goes completely against basic BP protocol. The assistant never explained any of this, and the doctor did not seem concerned about the situation. When I pointed out that the issue stemmed from how the vitals were taken, the doctor said it was not her problem, even though staff training absolutely impacts the accuracy of the exam. When I got home, I immediately checked my blood pressure again without my jacket. I used all three of my personal BP cuffs and even had my wife check it manually with a standard cuff. Every single reading came back completely normal, right at my baseline, and well within healthy range. Absolutely ridiculous that this facility could not accomplish the same basic accuracy. This place used to have excellent staff who cared about doing things correctly. Now it feels like it is run by undertrained employees with poor communication and a doctor who does not prioritize accuracy or patient care. I came in for a routine DOT renewal and left with a one year certificate because they failed to follow proper blood pressure procedure. I will not be returning, and I cannot recommend this location to anyone expecting professionalism or competent medical care.

Always receive quality care here, fast and efficient. was…read moreseen yesterday was brought back right away. test came back fast and the Dr answered all my question.

I made an appointment for my husband and still had to wait over an hour to be seen. I came out…read morefrom the room to ask how much longer the wait was, only to be followed in by a rude NP. Never introduced himself nor washed his hands. He said he is busy and already seen 30 patients. This had nothing to do with us! He said he will order an X-ray and call us with the results. He did not order anything else or explain any after care home instructions. 24 hours later no phone call with X-ray results or any home care instructions in the "my chart" platform. If he only spent less than 5 minutes with us, why were we waiting so long when we had an appointment? Absolutely poor care!! Truly a waste of our time and money!

StatMed services are fine for Urgent Care, however their Billing practices are deceitful and not…read moretrustworthy. IF you have insurance they will bill you 3-4 times what you will pay if you do not have insurance. You are WAY better off telling them you have no insurance when you arrive. Just pay your bill and then send it to your insurance after. I was told walkin $250-300 for my strep swab and prescription. Then they billed my insurance $750. My out of pocket was $336. Don't play their game.

I've only received excellent care here with minimal wait times. Front desk helpful. Excellent…read morepractitioners. However, their billing is a problem. They didn't have my husband's insurance on record even though I presented it when I took him in. I called them twice and gave it, I walked IN and gave it, I MAILED IT, and still they are sending me bills. He is triple covered. I give up. NEVER going there again!

Friendly workers but I waited 2 hours to be seen and another 2 hours for a room as I'm seeing…read morepeople that came after me go to the rooms, as that is happening it's a lot of workers just walkmg around or sitting at a desk doing nothing while the waiting room is packed full. They need to do appointments only because walk-in isn't working.

By far the worst clinic I have ever been in. I was being seen for an arm injury that the provider…read morerefused to resolve. I lost my job because of this. They kept on telling me to get an x-ray when that's not what I needed and was never what I needed. Why would I need an x-ray for an issue with my tendon. X-rays can't even see tendons or muscles. I may not be a doctor, but I do have several medical certifications, and easily knew they were bs-ing. For several months I had to deal with pain in my arm. I was able to get the issue resolved, but certainly not with Concentra. In fact, Concentra only made my arm hurt more, because they kept putting me through physical therapy. My arm did not need to move more weight. I was already moving a lot of weight at my old job. It was seen as so unnecessary, that even their other physical therapists were confused as to why I kept being sent over to them. The service is bad, and doctors and nurses also have bad customer service. This is the only place a doctor and nurse have ever argued with me, and over something I was right about the whole time. I 100% would not recommend this place and never want to be seen here again!

5 Star health. Was just feeling absolutely terrible!…read more We can recommend their care. Beside manors absolutely a 10! Outstanding feeling of being cared for! Nurses and medical assistants are amazing! Quick and efficient! ‍ thank you for going the extra mile and helped right away on a plan to recover, Never had this type of service and care even at hospital in town or Walnut Creek. Got medications fast, care plan with a return. if you need care and need a change; definitely make an appointment online, you can check Google too

Hours ( online) do not state the lunch hour closure-12:30-1:30p…read more I was allowed to book a 1:15pm appointment online. I arrived at 1:10 pm to find the entrance door locked and no one at the front desk to let me in. Either I wait outside the office for 20 minutes or leave. I chose to leave. They need to fix their hours online so no one else can make an appointment during their lunch closure.

This was a great service! This was the first time I've tried an e-medicine service, trying to get…read moreinput regarding an older relative's care, and gotten satisfaction. Within less than an hour, I had signed up, picked an appointment slot in 5 minutes, and gotten the answers I need. (The other couple services I have tried have been a bigger rigmarole.) I got a lovely young-ish doctor in Southern California who spoke to me very directly, seeing that I have some medical background. The issue was how serious a particular infection was in a senior. He was able to confirm our suspicion that if fever is spiking AFTER antibiotics, it becomes very serious (it may be an antibiotic-resistant infection), and the person should be taken to the ER and potentially admitted to hospital. I was able to convey this to my friend regarding her 80-something mother (encouraging her own sense to take it very seriously and reinforcing what we had found online), and indeed, when she finally got Kaiser's attention, they sent an ambulance!! Other services I have tried don't want to talk about anyone who isn't you. I get that, but as our parents get older, my whole generation needs someone like this to turn to for input on the situation beyond Dr. Google. Yes, I get that they can't be sure from a distance, and I'm not going to stake everything on the opinion, but at least give me the resource! If you aren't one of the lucky people who has a hospitalist or ER doctor or whatever as a cousin, this is like extending the global family. Thumbs up. I hope this sticks around.

Absolutely horrible customer service! The first time that i got Ozempic, my prescription came…read morepromptly. When it was time to renew (6 weeks later) they were very happy to take my money (over $500), but failed to tell me my prescription would be weeks late. I have now been without a shot for 3 weeks with no prescription in site. Find another online clinic that is reliable!