My niece was moved from hospital and Arizona to Los Angeles was under hospice active. We struggle at the beginning with medication to get her settled in after medication was good and she was comfortable. We didn't want to see her suffer. It was really hard as she was young, only 33 years old we requested to have someone come pray for her Rev Hector came made a prayer. We noticed how this was needed as my knees looked that she was at peace. Two days after my niece passed away Rev Hector was able to call to our funeral gave some beautiful words to help the the family with the loss of our loved one I am so thankful and bless with the experience. read more

I just wanted to say that Active Hospice care was there for me and my family. My 99 year old Mom was declining and I got their number from a social worker from Glendale Memorial Hospital. Eric was a God send. Diane the supervisor nurse was very professional and trained us on what to do. The equipment company they used was quick with all the equipment my Mom needed at her home. Heather came to give my Mom a sponge bath a couple of times. She was very sweet and a professional. My mom's caregiver forgot the names of the other nurses but she was also happy with their services. On the last minutes of my Mom's life we called Active Hospice and the nurse we spoke to told us what drugs to give my Mom to make her comfortable and peaceful until her last breath. I would recommend this Hospice to family and friends. Thank you for reaching out Aram to check on me and family. read more

I want to thank everyone at Active Hospice who took such wonderful care of my mother, Pauline Michael, for the last 6 months of her life. Each and every one of you were so kind, professional and supportive of not only my mom but also to my sister and myself. You took such great care of her and made sure we had the knowledge and tools to take the very best care of her. It was a hard journey, and we couldn't have done it without you. I highly recommend Active to others who have a loved one that needs end of life care! read more

I am so grateful to Active Hospice for their wonderful care of my mama. They were always available, meds and supplies ordered and received in a timely manner, very sensitive to our needs during the hardest 7 months I've ever encountered. Nurses, Chaplain, case managers, were available any time we needed assistance. The coordination in my mamas care was invaluable. I highly recommend Active Hospice for your loved ones. It is a small, personal company and it's very well run. It's never easy to watch a loved one die, but Active helped us do everything for my mama, giving her grace and peace to leave this earth. read more

I want to greatly thank all the staff at Active Hospice for the excellent service they provided to my father, Mr. Jorge Luis Castillo until the day he passed away. They made him feel very comfortable and at peace every day. The people who work here are very professional, kind and very sensitive to the pain we felt when we saw my father leave this world. I especially thank Sandra, Elizabeth, Rosa and many other people. Believe me, I recommend them 1000%. Thank you all for everything. May God bless you with good health and work always. read more

Active Hospice Care - Hospice Near Me - Burbank, California

This was a horrible experience. I sent 2 separate emails about my concerns and one final email to disclose my grievances. On Friday, May 26, my family decided that hospice care at home would be best for my grandmother so she could leave us in comfort and dignity. Later the same day, my mother received a visit from Erick, the Director of Counseling Services, and he explained what hospice entailed. He painted a pretty picture and put my mother at ease. That same day we were supposed to receive the necessary equipment for her care. There were unexplained delays, so we did not receive the equipment on May 26. Instead, the equipment did not reach our home until May 27, less than an hour before my grandmother arrived from the hospital, as a family. To top it off, we were never provided clear instructions on properly using the equipment. A nurse did not show up until Sunday, May 28. The nurse was friendly and provided an overview; However, nobody ensured my parents understood what to do. Another staff member came to our home on May 29. The staff did an inventory check of our supplies. We did not receive instructions on how to use the Albuterol or even advice on what to do if the mask was not a fit for my grandmother (I had to google). I kept asking about my grandmother's bed sore, and the staff ignored me to check medications. Ultimately, she checked my grandmother's bed sore and told us she would send us supplies. I had to look up how to treat it. The staff didn't know anything about the oxygen levels my grandma was supposed to be on. The staff said that she didn't need both oxygen machines on, but this was in direct conflict with what was told to us prior, having both machines running. Why would someone be discharged from the hospital without a medical action plan? Why wouldn't the staff at the hospice agency not ensure that, as a family, we were well equipped and knowledgeable on the treatment we as a family were supposed to provide my grandmother? As a family, we made calls to the emergency line. They returned our calls within 20 minutes, but there was not much the phone line could do. On May 31, we called and requested a nurse to visit and reassess my grandmother because nobody had kept us up to date on visits, and we noticed a sudden change in my grandmother's health. Elena came as soon as she could; that was the first time we felt heard and seen. If Active Hospice was unable to staff my grandma's case or we were out of your catchment area, why take the case? The amount of time we had to wait was unacceptable. Then there was the social worker, who did not make contact until June 1, when my grandmother passed away. One of the essential functions of a social worker is to provide linkage to the family to ensure we are prepared for what is coming. My family and I were polite to her visit when my grandmother finally passed away on that same day. However, she never took the time to develop a rapport with us. Her visit did not provide us with any type of solace. However, we took her lead in providing my grandmother's body with a sponge bath and a change to her wardrobe. All my grandma wanted was a bath, and Active Hospice did not schedule a staff member to arrive. It was the agency's responsibility to cover that shift. If no personnel was available, efforts to outsource staff that shift should have been made. We kept telling my grandma we couldn't bathe her. We had to wait. She took such great pride in her hygiene that we couldn't even do that for her. This pained her and the family greatly. What I would have liked to see from Active Hospice is ensuring we felt empowered to take on this great feat. The binder should have had printouts with instructions about the equipment, such as the Abulterol and the oxygen machines. The binder should have had an action plan for providing care since the family is the one doing most of the care. Lastly, Active Hospice should have provided better communication and linkage between the agency, family, and patient. In the end, we did not have a circle of support. In the end, this agency prevented my grandmother from leaving this world with dignity and comfort due to this substandard care. read more

We recently used Active Hospice Care for my Mother. I don't know how we could've dealt with all the details of hospice care without them. They were recommended by Huntington Hospital as part of my Mom's release. They immediately addressed hospital bed, supplies, medications as needed. They were available 24/7. During Evening hours, an answering service took our message and said a nurse would return our call within 20 minutes. We never had to wait - we would receive a call from an RN within 10 minutes. There always an MD in call to address any medication issues. Everyone on their Team is professional, knowledgeable and super caring. Strong recommend. read more

I'm grateful for the professional care my father received during his time in hospice.The team provided excellent medical support and ensured peaceful environment . I highly recommend Active Hospice Care read more

(Please read) this before deciding on active hospice care for your loved ones. I am deeply heartbroken and frustrated by the experience we had with active hospice. The care provided was shockingly inadequate. Each time I called for assistance, I was met with rudeness or even hung up on. The staff seemed indifferent, telling me bluntly that my dad was dying, which I was already well aware of. And it's not something you constantly want being told. One disturbing incident occurred when a pharmacy delivery person arrived smelling strongly of marijuana. She was clearly under the influence and rushed through her duties, causing discomfort and distress in our home. On 08/11/24 when I called for help because I noticed my father was in severe pain, the response was dismissive. They advised me to give him morphine, which did little to alleviate his suffering. The explanation given was that it was "part of the process," leaving me feeling helpless and ignored. The situation worsened the next morning, 08/12/24, when I requested a check-up on my father. The nurse arrived two hours later, administered multiple medications, and adjusted his oxygen level, which was set too low. My father began gasping for air, and I had to manually adjust the oxygen to stabilize him. Despite my efforts, he was still cold and sweaty. I continued to monitor him until I could no longer feel his heartbeat and had to call both hospice and 911. FYI my father was started doing great before the nurse got there and he was responding after not talking for a few days. They basically killed my father father. 911 arrived quickly and pronounced my father deceased. Hospice showed up an hour later, long after it was too late. When I inquired about the nurse who had arrived, she said "she said well what do want to don't don't live around the corner alright"which felt like an inadequate excuse given the urgency of the situation. We were left feeling abandoned and deeply hurt by the lack of timely support and empathy. ( I must highlight that Stella Wheeler stood out remarkably among all the nurses. She not only performed her duties with exceptional skill but also demonstrated genuine care and compassion for her patients. Her empathy towards our family was profoundly touching. Stella's dedication and kindness made a significant difference during a challenging time, and she was truly an extraordinary presence for us.) This experience was devastating, and I hope sharing this will help others make more informed decisions. read more

Our experience with Active Hospice Care was absolutely the best . From the moment we used their service to the very last moment when our mother passed they took care of her with great quality care and compassion like they were family . Communication with staff and owner Aram was the best as I felt like I was talking to family . Thank you all from the bottom of my heart for being there when our family needed you most. We appreciate you ! read more

I feel so lucky to have connected with Active Hospice. I couldn't believe how quickly the process worked once we connected with them. A nurse arrived at our home to assess what kind of care we might need. They coordinated everything in a professional and caring way: follow-up care with hospice nurses, medication, and delivery of medical equipment. It was easy to reach them by phone to ask for support at any time, and they have continued to help us even after my Dad passed away. Thank you!! read more

CEO Aram Basmadjyan was on point with everything. Same day service and within a couple of hours they had everything setup at our house. Highly recommend his company! A+++ read more

We were happy with every aspect of care provided by Active Hospice Care. Every team member who came to the house was professional with a warm and caring bedside manner. The nurses were excellent. Supplies were provided quickly and without any issue. The head nurse was easily reachable by phone, and her counsel was invaluable during our loved one's final days. We are grateful for the quality care, emotional support, kindness and compassion provided during an incredibly difficult time. read more

We were referred to Active Hospice Care by a lovely caseworker named Jill at Huntington Hospital. Active Hospice Care cared for my family member in conjunction with the staff at Gem Transitional Center in Pasadena for the few weeks between her stroke and her passing away. I don't think I have enough words to say how please we are with the services provided by Active. Erick took our call on a Sunday afternoon, and provided great information and help with getting signed up immediately. Sandra was our nursing contact. All our questions, concerns and needs were addressed quickly and without a need for multiple calls for the same issue. I would highly recommend the services of Active Hospice Care. read more

I never thought I would need hospice and sadly, I needed it for my Mother. Active Hospice took care of everything for me. From my first conversation with their administration all arrangements were made so I could spend the last few days of my Mother's life focused on only her. Many thanks to everybody at Active Hospice Care for their kind, caring and supportive service. read more

Grateful for the professional, gentle, caring, compassionate and quality care that my mother received on hospice from all assigned staff. I only wish insurance allowed for more time with the excellent team. Highly recommend for the most difficult of times. read more

I will live with regret until the day I die for choosing Active Hospice Care to care for my mother. First, I will say, every single nurse and social worker that has come to the house to tend to my mom has been phenomenal, absolutely pleasant, attentive, and caring. That's probably the only good thing I have to say. Heaven forbid you have a question and/or emergency on the weekend because the 2 numbers provided for 24 hour assistance, just keep ringing and ringing. There isn't even an automated recording or a mailbox, pretending they care and will get back to you. (UPDATE: no one answers either number during normal business hours either!!) So here you are, the family relying on the medical experts, having to make decisions on your own because ACTIVE Hospice is NOT ACTIVE! Thank goodness for VITAS Healthcare, the provider I should have chosen. Their website, alone, has offered me more answers than what our support has given. DON'T CHOOSE ACTIVE HOSPICE if you want a peaceful ending for your loved one. If you want to see your loved one suffer in pain, this is your service right here. It's been everything but calm, peaceful and pain free for my sweet mama! read more

I would like to highly recommend that no one use this service. They are a horrible service telling the family not to panic if our loved one starts to pass and to call their offices only when our loved one passes. How terrible they are not one nurse came to check, clean, anyone looking for a hospice for their loved one DO NOT USE THEM!!!!! If there was a button for a red star or negative that's what they'd get. read more

One of my deepest regrets I will take to my grave was choosing active hospice care in the final days of a close and beloved family member. In my experience with them they have shown nothing but a severe lack in their professionalism and extreme inadequacy in providing proper care to patients. Throughout my time with them they displayed rude, heartless, and disheartening attitudes to my family in suck a time of crisis. In our most difficult situations we called for immediate help and were handed blunt and nonchalant responses that failed to answer our questions leaving us in even greater panic. At times it would go as far as being flat out hung up on. Despite numerous attempts to seek assistance, the responses have been dismissive, often reducing complex issues to "just part of the process." Their vile customer service and tragic in person care was truly disheartening and made it evident to me and my family that this company merely exists to collect the insurance money from families suffering with the imminent reality of loosing their loved ones rather than providing a genuine and caring service to said families. I'm truly heartbroken with the service of this god forsaken company and highly suggest to anyone to look elsewhere for this kind of care. read more

Active Hospice is one of the best hospices in the valley and the LA area. They are very compassionate, honest, and caring with their patients and their families. I've never work with such a compassionate and helpful group of people. When my father passed away, they were there for me all the way thru. I'm very grateful for them. If your love one is in need of hospice care. I would highly recommend Active Hospice. read more

These guys where amazing. Before both my grandpas passed away, they where there for us and for them like it was a family member that was there, I don't trust doctors or nurses at hospitals, AT ALLLLLLLL!!! With active hospice care our minds where at least at Ease while we where going threw the pain of our loved one suffering. The nurses where amazing the office was amazing, they actually cared about us, Very professional and felt our pain and our situation. They're where like family and the comfort I felt from all of them was amazing. They defiantly deserve an award. Thank you so much for making us feel the way you guys did threw the hard and time. Beside that they took care of 99% of the hassle family's go threw when times like this. These are the type of people you need in times like this. Caring, understanding, and professional. Thank you guys, I will never forget that. read more

Went for an interview as a RN for this company and what a wonderful group of kind , compassionate professionals . I would not hesitate to have a family member or loved one admitted to this hospice . Family owned x 15 years and when listening to how they treated the patients in the background conversations always protecting HIPPA, I could tell this is a place I would love to be a part of hopefully early next year . Michelle RN. read more

Active Hospice provides exceptional care for each individual. The staff and nurses are extremely well trained professionals who exceed everyone's expectation. I highly recommend! read more

Extremely caring knowledgeable staff. Active Hospice Care will do everything to make sure your loved one is comfortable and well taken care of as they did with my mother in law Maria Sanchez. Office staff is patient and nurses, caregivers and chaplain are personable and warm. I would like to take the time to formally express my gratitude to Pastor Hector (Chaplain) who came to say some blessings and comfort her before her passing. After her passing, Pastor Hector took time to help us arrange her life celebration ceremony which we will forever be grateful for. Thank you for doing what you do. read more

I'm so thankful we found Active Hospice Care. The staff is patient, always caring, always considerate of the situation we were working through. What was a very difficult time for us was eased by their compassion, empathy and help. I observed that we were not the only ones, the staff really treats patients with immense care and dignity. We are so grateful to Active Hospice. Highly recommended. read more

These group of people from Active Hospice were Amazing!! Losing a Loved One is the most difficult thing anyone can go through but knowing that your Loved one is in Great Hands gives a little relief. The Nurses acknowledged my father at every visit and then discussed every plan of care with us after. You can feel the compassion they have for their patients. They were attentive to his and our needs also. I would recommend Active Hospice for anyone who is in need of caring and passionate nurses and staff. read more

Active Hospice Care is the best. All the staff have full knowledge of their job duties and they provide excellent service. They provided sincere care for my grandmother while she was going through the final days of her life. I recommend this hospice to anyone who needs full service care for their loved ones. read more

My grandfather was being looked after by Active Hospice Care for his last few months of life, after being diagnosed with dementia. They provided him with all his necessities and were always there when we called. We were truly blessed to have came across this program, and don't know what we would've done if it wasn't for their helping hand. Everyone was great and attentive, from the nurses to Pastor Hector (the Champlain). Pastor Hector made several trips of over an hours distance to visit my grandfather and pray over him. We are truly grateful and highly recommended this program to anyone looking for hospice care! read more

Active Hospice is absolute SHIT. I wish I could give them a 0 star. Active Hospice needs to shut down. They only care about the money they're getting from your insurance and don't care about the patient or the family. They had sick nurses come and see my grandmother. When we asked for a doctor, they sent one that told us he'll never come again and didn't even help when my grandmother needed. Go to Five Star Home Hospice. Transfer IMMEDIATELY! read more

Thank you Active Hospice and the team for providing exceptional care for my grandmother. It was comforting to know we had a great team available to reach out anytime of the day and be treated with respect and feel like family. Most importantly the education provided by the nurses to better understand the process, and what to expect while going throught this difficult time. Finally my grandmother was comfortable and surrounded with her loved ones. Thank you for all your support and caring staff. God bless you all... read more

We have been using Active Hospice for about 2 months so far and are very pleased. When one of our physicians recommended them, everyone said ( including other specialists), we never heard of them!! But we decided to give it a go. They are very professional. Service has been excellent and the social worker and Father Hector have been very responsive. When we had emergencies in the middle of the night, the nurse on call was never angry (as was our home health agency after my husband's cancer surgery) and followed through with excellent care. We are very impressed with our LVN and assigned nurse and the several people we speak to in the office when an issue comes up. Please know that after my husband's surgery a year ago, we used 3 different at-home nursing services and they do not compare to Active- actually, not even worthy to be mentioned in the same sentence. These are difficult times all around with nursing shortages, but we are very happy with Active and will thank the doctor who referred us. read more

Active Hospice has been a life changing situation for us. My mother in law who is 89 years old is very well cared for when they visit. I can be at work and know that her well being and comfort is being taken care of. I just wish that I lived close to home to take care of her but I am greatful for the professional service and care she is receiving. Thank you Active Hospice!!!! read more

People who you can count on in time of need. They care and they are extremely professional!!

This agency was assigned by my mother's physician. The representative that came to the hospital (Erick) was pleasant and supportive. The nurse overseeing the case (Sandra) was very supportive. That's where the attention ends. No one ever called to see how my mother was doing during her hospice period. The agency ALWAYS had to be contacted regarding concerns whether it was staffing, visits, patient care, medication, etc. Their manner of supporting the patient and family is essentially by phone though there were assigned days (2 during the week) an LVN and home health aide would come out. When contacting the agency about patient distress, the matter was addressed by phone, e.g., initiating oxygen, medication dosing and administration. When the patient was in significant distress, the agency wouldn't send a nurse unless the agency determined that the patient was experiencing extreme distress outside of the "expectations" of the condition. My mother did seem to be experiencing a heightened level of distress. I had to insist that a nurse come out plus requested coverage for during the night . Fortunately, Sandra came out and explained that my mother was in her final hours and action would be taken to support her comfort (i.e., medication). A nurse (Anna) from a home health agency (VIP Homecare Services) was dispatched as well to provide support and continued administration of medication as needed plus she provided hygienic care and repositioning care and comfort to the patient. She was assigned to stay on during the day and night as needed. Anna was very good. My mother has since passed. I would NEVER recommend this hospice agency. They provide slick materials indicating a circle of care which purportedly includes, among other supports, a social worker (the social worker came out once), volunteers (?), a chaplain, and bereavement coordinator. I had to call the chaplain when hospice was first initiated to learn what was available but I was never contacted back to subsequently learn if support was needed. Since my mother's death, NO ONE has bothered to contact the family to offer support. I don't even know who the "attending" physician was (only see a name on prescriptions). The director (who's title is Director of Nursing) is Narine Petrosyan. It appears that the agency's primary interest is maximizing dollars and minimizing patient care. One star at least to the credit of Erick and Sandra read more

I want to start by saying thank you for all the help and support Active Hospice Care provide for my family. We decided to contact them when COVID-19 started so we would be able to have my aunts medicine and everything she need since she was battling stage 4 cancer. They provided everything we needed they where always available for us to contact them when we had questions and for her last days we had always a nurse to help us . Also Pastor Hector came over one night really late at night and gave his blessing to my aunt and prayed for every single once of that was their with her. At her Ceremony he said a speech that gave the family comfort he talk about the couple of times he talk to my aunt and how she told him she was ready to be God. Thank you Pastor Hector for all the support you brought my family and for all the support you will be providing for many more families going through a hard situation where we have to say good bye to our love ones. read more

Do not use this group. There are plenty of others that are attentive and on site. We had Active oversee my mothers death and there was no supervising nurse on site for the last 3 days of her life. They would not allow Morphine use in the appropriate amount even when their own field nurse recommended it, leaving my sister and I to have to decide what to do on our own. We contacted my mothers doctor and she was upset at this situation. Our mother was obviously in a lot of pain and they were not there until the last few hours. They ran the situation from their office and you can't do that. Find another organization. read more

I agree with Paul the previous person, I DO NOT RECOMMEND this group. The so called nurse named Maria, which according to them is an LVN was very unprofessional. My mother past away in August 2015. This so called nurse was sent to called the time of death. She started throwing away all the medications, dumping everything into a diaper next to my mother's body, I was getting upset. So I grabbed one of the empty bottles and told her to do that somewhere else. The bottle I grabbed happen to be morphine, Her reply was its getting absorbed, and if the police pulls you over they are going to tell you that you are on drugs. How dare she tells me that, I was outraged. I dont use drugs first of all and seconly I was grieiving over my mothers death. And that's the support I got from her. What a way to show sympathy to someone who's precious mom just past away. read more