Very organized as I never wait more than 5 minutes. Up to date machines to check all aspects of my eyes. Just wish I could always see the same doctor as that often varies. read more

I am extremely disappointed with my experience with Acuity Eye Group in Palm Desert and would strongly caution others before purchasing glasses here. I purchased prescription glasses from this location in September 2025. The glasses were not correct and had to be returned and remade twice. After the second remake, they still were not right, and I returned them to the Palm Desert office. I never received usable glasses. For months, I tried to resolve this directly with Acuity Eye Group. I made numerous phone calls, left messages, and repeatedly asked for help. I was told that someone would contact me, but the follow-up was extremely poor. At one point, I was told by Claudia at the Palm Desert location that my refund had been approved but had not yet been processed. Because I never received usable glasses and still needed corrective eyewear, I eventually had to take my prescription and purchase glasses elsewhere at my own expense. I disputed the original charge with Bank of America and provided extensive documentation about what happened. Unfortunately, Bank of America ultimately denied my claim because I could not provide a receipt from Acuity showing that I returned the glasses. Acuity Eye Group did not provide me with a return receipt when I returned them, and they will not provide one now. What happened today was especially frustrating. I called Acuity Eye Group again asking for documentation of the return, and I was actually told that I "do not have an account with the Palm Desert location." I find that astonishing considering I purchased my glasses there, dealt with that office regarding two remakes, returned the glasses there, and spent months communicating with them trying to obtain my refund. So I am now in the position of having paid for prescription glasses that I do not have, being unable to obtain the documentation showing that Acuity took the glasses back, and being told that I don't even have an account at the location where all of this occurred. I have made every reasonable effort to resolve this directly and privately. I did not want to resort to leaving a public review, but after months (almost one year) of calls, messages, an unprocessed refund, and now being told there is no account for me at this location, I feel other consumers should know about my experience. I would still welcome Acuity Eye Group correcting this situation by locating my records, providing written documentation that the glasses were returned, and issuing the refund I was previously told had been approved. read more

I cannot believe how unprofessional this place is. A minimum of one hours wait each time at Palm Desert. The first time I went it took over two hours to see anyone the second and third times over one hour. They sent me to Palm Springs yesterday as they said I needed a doctor who could assist me with irrigating my eyes. I waited another hour but the doctor there had no idea why they sent me and referred me back to another doctor at the Palm Desert location! It would appear they just don't know what they are doing. read more

The office is incapable of returning phone calls or communicating with patients. Even their main office call center couldn't get them to return my phone calls. The exam went fine but their administration skills are non existant. Next year for my next I'll find a competent eye doctors office. read more

I was referred by my primary doctor. When I arrived and finally got called I was seen by a tech instead of a doctor. I told the tech I had been having vision problems and thought I might have and infection or something. He tested my eyes with their machines and told me I would be contacted in a couple of days. It's been a couple of days and my right eye is hurting me. I am really disappointed that my referral to an ophthalmologist was not by a real doctor, but by a tech. I definitely will make sure that the next referral by my primary is questioned and that the referral is to a doctor , not a tech standing in. read more

Go somewhere else. ANYWHERE else. I hated acuity and will never return. Every visit was a nightmare

Wanted to share the horrible experience with Acuity Eye Care PD, 2nd floor The exam resulted in a prescript which was far off from my previous ones and inaccurate. So much so the office Mgr got a refund for the exam approved. But it was never sent. Then they wanted just under $1400 for a pair of glasses with progressive lens. Tried to email the corporate offices and the first post that came up was about Acuity under investigation for Medicare fraud. Not one or two cases but TEN. Got a second exam from Costco...Professional, accurate and great value. Got a pair of glasses for less than $300. You could pay for the membership and still save over a $1,000... Be aware of Acuity eye care centers...... just my take. read more

Filthy bathrooms should have been a clue. I learned nothing from my exam so I requested. my file and doctors notes. Acuity ignored my request twice. . Now it is time to file a complaint with the state regulatory agency. This Group is unprofessional and too disorganized to trust with medical care. I will get my file with the help of the state medical board, however I would not trust these charlatans to provide any medical services. I should reduce their rating to a single star. read more

Very professional, efficient, no wait time! evaluation of tests same day! Staff helpful and congenial. read more

Very strange eye appointment. It was done via video chat.the techs did the pictures in the eye. When I saw something unusual and asked about it, the techs were not authorized to answer my questions. By the time the Dr came on video I couldn't remember what I wanted to ask about. read more

Very professional and thorough. I felt very comfortable in their hands. I would highly recommend them for eye exams.

Utterly disorganized. Pathetically incompetent in administration. Dr Hester seemed well prepared but office very poor.

I would advise to check the location and the inside the place before making appointments. Unfortunately, I did not do that. I selected this office by the phone information, big mistake! I would not mentioned my disgust! read more

I believe this organization is overwhelmed with patients and this has resulted in poor follow up procedures. I had a cataract evaluation over a year ago, at that time a follow up evaluation was recommended and booked, I had that follow up (tests only, did not see an ophthalmologist) and was told I would be contacted soon with results of the evaluation, almost 2 weeks later I still have not been contacted. I finally called today - still waiting and supposedly someone will be contacting me with results. read more

We were expecting to have our annual eye exam. We were told on phone we'd have eye drops so we called for a driver to pick us up at home and after the exam. This did not happen. My eyes were tested by an assistant and was told I'd receive a phone call to make my/our next appointment. She was excellent. Not her fault we did not have a thorough exam. Thank you for taking care of us in this community. The facility was very clean. I did not check the ladies room for cleanliness. Next time I will. Thank you. KM P. S. I am an elder. Living a life I love. K read more

Doctor Q was very unprofessional when they couldn't find the insurance he came out and told me "YOU DONT HAVE INSURANCE" in front of the whole waiting room. They gave me the incorrect eye prescription too! Long waits, horrible service, I don't recommend going here. read more

Reception team was friendly, professional and prompt. The two people who did testing on my eyes were great. Leonardo was exceptional. My wait time in the lobby was about 3 minutes. Overall, a wonderful experience. read more

Very thorough exam, friendly opticians nice selection of frames and convenient location. Waiting for the prescription to be ready read more

I found Dr. Jeffery Bloom to be a serious, funny, friendly, direct, informative, inspiring of great confidence in terrible sircumstances, I will miss him very much as my Retinal care person...John L. Lostlen read more

All the staff was very friendly and professional, they answered all my questions. Jonathan was very professional when he was doing my tests ! read more

I recently had a eye exam at Costco Optical but I took my prescription to Acuity because I couldn't find glasses frames I like. Once I received my glasses (2 pairs of progressive lenses, and one for reading/ computer) I tried them for a week, but felt something wasn't correct, actually I was not able to use the reading glasses and noticed the progressive glasses didn't not provide a sharper vision than my old glasses. So, I asked Acuity to perform a New eye test. And we found that the prescription provided at Costco was different than what the Acuity test showed ( it's my conclusion that Costco prescription was wrong for me). And to my surprise, Acuity is going to redo all the lenses for all the 3 frames with the correct prescription AT NO COSTS to me!!. Now, this is what I call SUPER customer service. In my opinion, not even Amazon could match this! I highly recommend you go to Acuity for all your vision needs. From the Optometrist (Dr. Ta-Nu), the Technician (Yesenia) and the two Opptician (Alexis and Allison), you will receive the best treatment and attention you deserve. I highly recommend Acuity Optical! read more

Today 4.14.2025. I went back to Aquity. I saw Dr. Beckman and was so pleased with her professionalism and would highly recommend her I would give today's experience a ***** The receptionist and Assistant to Dr Beckman were great as well. I still stand by my initial review but today's appointment made up for what I experienced the first time. read more

Amazed by tech Ally.She was professional and very good with her follow up. She explained everything she was doing with the eye test and machines . read more

I decided to go somewhere else after it took 15 minutes on the phone to get an appt. They outsource their appointment setting outside the country. The agents barely speak English. Not a good experience. read more

Had cataract surgery by Dr Steve Fish, he caused nerve damage. now I am blind in my left eye, Avoid this place. After the surgery Dr Samual lied for months telling me it take time to heal. read more

All the staff are very friendly and helpful. I have always had great help. I can in two days ago and need help they got me in that was great. I would tell you if you need a good place to go this is the office to call read more

Getting prescription renewals to my on-line pharmacy is extremely difficult and it makes me frustrated and very angry. You need to get your act together. Otherwise, I am very pleased with your service. read more

Very nice and friendly staff! No long wait! Great music! Would highly recommend! Thank you all!

Unsatisfactory cataract surgery January 2024. Dr Fish offered me a refund of $2970 in May of 2024. Still haven't seen it, nor am I able to speak to anyone who can actually help me. Go to an organization with integrity for eye surgery, not Acuity. read more

New office staff that can speak fluently to the elderly. Made an appointment last week. The girl that took my appointment told me my Dr that I've been going no longer worked there. So I took the day off work to go in and they couldn't find me in computer and had t been seen since 2023. I explained I come in every year to renew my prescription for my eye glasses. They have horrible parking out there. Most of patients are elderly and it's hard to park. I went on next door and after reading terrible comments about Acuity eye group, I was skeptical about going but I went and then they lived up to what next door said about them. It read more

I recently had the pleasure of working with Laura in the Eyeglasses Department. She was so pleasant, professional and eager to ensure that I had a positive experience. She was careful to check insurance coverage. She checked for price reductions. She checked and double-checked frames, lenses and lens upgrades to ensure they were correct for my vision. Add to all this a woman with a terrific sense of humor and it spells ULTIMATE PROFESSIONAL. Thank You. Laura!!! I'll be glad to get my new glasses so I can actually see you! read more

HATE the off-shore, probably India-based, call center now handling general calls. The solution to the lousy call answering ability in your offices was NOT that, but training of staff and hiring of additional dedicated staff for handling calls. Especially as a Medicare Advantage vision referral, this is unacceptable with the sheer number of seniors in this area. Additionally, I should NOT have to choose English as my first interaction with your company in California. Most companies use a simple fix by having "For Spanish, choose 1" as their intro. Easily done and much more appropriate as well as efficient. read more

The acuity group are very well equipped to handle all kinds of eye surgeries and answer all questions. the work they do is truly a miracle. to lose your eyesight is a very scary experience. I didn't think I would ever see good again. contacts just didn't work anymore. I found I had cataracts, and was glad they diagnosed them. I proceeded to have the surgery and am blessed with perfect eyesight at this time. I am truly blessed I found them. I will forever be indebted to each and every single person who works there. thank you very much. I love everyone of you so much. i will always recommend the Accuity group to others. read more

Acuity Eye Group - Myself and my son - Ophthalmologists Near Me - Palm Desert, California

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Dr Alanis makes you feel very comfortable, and his staff very friendly however it took me 11 calls and 1 hr and 48 mins. for someone to finally answer, always transfering me and getting the recorded message, when I finally got an answer the girl was VERY dismissive and rather rude. No accountability,no apology. read more

Staff is very friendly and kind, wait time short. Everyone seems to enjoy what they do, and go out of there way to make you comfortable.

BEWARE! If they screw up you won't get your money back! I went in to get my eyes check to the El Paseo office over a couple months ago. When I first got my reading glasses back the prescription was way off and I see better just using my readers. So at that point I tried what I was told to do (that my eyes would adjust) and they did not because again.. the prescription was way off. So I decided to just go with my readers. In the meantime, I was told if I wanted sunglasses with glare protection it would cost me out of pocket. I wanted a specific Oakley frame so because of that I went ahead and said ok, I'll pay for the frames. Note: my eyes are not that bad and I can get by without any glasses at all (except for readers) but I was looking for the glare protection for night driving. Again, I can get by without anything but chose to move forward with it because I wanted a specific pair of Oakley frames. Once I came back to get those glasses the prescription was still a bit off but most importantly the glasses just fell right off my head. So, at that point they said they would have to recheck my eyes. When I came back for the second check up I was told that "none of the Oakley frames would work because the prescription flattens the frames out too much and that is why they are falling off my head. Therefore, I cannot get the frames I want". I told them I would have never coughed up the $500something to get the Oakley frames or even gotten glasses for driving if they could not be the Oakley frames. At that point I was told by the manager that I need to change which frame I wanted because their company does not do refunds, which is Ridiculous! If I can't have the frames I want I would've never gone down this path. That office has dropped the ball a number of times not to mention the reading glasses prescription that was way off. Out $500 and ZERO glasses :( read more

The employees here were friendly and gave excellent information for each procedure and very patient in answering any questions I had. Sharon Salas read more

Completely depends on the doctor you get. If you aren't happy, demand to see another doctor. After successful cataract surgery, I had an issue with having a fog over my eyes but the doctor ( who is no longer with them ) kept telling me she didn't see anything and I was fine. After finally asking to see someone else, was told yeah, he saw it and they could fix that AND that I had macular degeneration that the original doctor had noted on my chart a year ago but never told me! After another procedure, the fog issue was fixed perfectly. Just wish it didn't take 1.5 years for someone to listen! read more

I love how organized Acuity is and how professional and friendly the staff is. I've gone to Acuity for years and everyone I have dealt with has been professional and helpful. read more

Beware! This company has low trained employees that have no idea what they are doing. The doctors are not much better. Five years ago, my husband was diagnosed with glaucoma by this people. Every 6 months he went in for check ups. Each time he was told how horrible his problem was. Since we are on a limited income, we never searched for a second opinion. He had to put drops in his eyes twice a day. These drops stung his eyes. Today we went to a different eye doctor with a very reputable country wide company. He not only was told that he didn't have glaucoma but that in fact, for a 84 year old man, His eyes were in very condition. It does not stop there..... I had my glasses done by Aquity. They were never right and I still had trouble seeing - even after going back for two years. When I went t to this new doctor, lo and behold - my prescription was clear glass from Aquity. My dilemma is how do these people stay in business?!?! read more