I have received very good care. I will continue to go there for my eye care. They accept veterans insurance. read more

Most professional, organized medical office we have even dealt with! All staff are very knowledgeable, thorough, and explain everything carefully. read more

DO NOT USE DR. XUAN LE-NGUYEN or DESERT EYE ASSOCIATES Medicare/Medicaid; Department of Managed Care- (888) 466-2219 www.oig.hhs.gov State of California; Dept. of Consumer Affairs- (800) 633-2322 California State Board of Optometry www.optometry.ca.gov My husband had cataract surgery with Dr. Le-Nguyen. I was in the consulting appointments on two different occasions when my husband made it clear that he wanted only the procedures that Medicare would cover, even declining upgraded lenses. The doctor assured him the procedures were covered. Imagine our shock when we went in for the 6-month follow up and were handed a bill for $6,000. The office staff handed us a bill, aged over 90 days, stating that we need to contact both of his insurances and convince them that they need to pay the bill- or we would be held financially responsible. (please see attached picture) Unfortunately, we did not read her YELP reviews. She has done this to other patients. (please see attached pictures) THERE ARE MANY COMPLAINTS FOR UNNECESSARY CHARGES. Not only did Dr. Le-Nguyen charge my husband for a surgery that was not covered, it begs the question," Was it medically necessary, if Medicare didn't approve it?". If you are having similar problems with DR. LE-NGUYEN or Desert Eye Associates you can contact the above offices for help. Her Medical Board License Number is 150117. read more

Had cataract surgery. They wanted $2500.00 extra for each eye to improve my eyesight. I felt they were gouging me for money. I paid $2500.00 extra for one eye. I had problems with one eye and they kept making excuses. On one occasion doctor claimed I had sand on one eye but not other (I had not been out during this time). They prescribed the wrong prescription for glasses. Went to Costco and now I can see. Would not recommend. read more

Dr. Kim is a literal Godsend! I've seen dozens of doctors regarding pressure in my eyes, Jaw, cervical-spine, throat, shoulder, and face since the beginning of pandemic. She was the first to truly LISTEN & believe me, rather than treat superficial symptoms or pass off to multiple referrals. Shes HIGHLY INTELLIGENT, warm, likeable, and genuinely concerned for my well-being. In one 30 minute eye exam, she may have found the key to diagnosing what 30+ highly trained medical specialists in Neurology, Cardiology, Rheumatology, Hematology, Endocrine, and Spine MISSED. Photos to come ​ read more

My appointment at Desert Eye Associates? It was a fiasco. They promised me the world. What did I get? An inflated bill - almost 10x the initial quote. Just an eye exam. That's all it was--a simple check-up for my glasses to get a new Rx. But they turned it into a circus, playing fast and loose with my trust and money. Here's what you can do to avoid such a disaster: 1. Do not go to Desert Eye Associates 2. Call your insurance company. Verify everything. 3. Research the provider. Reviews matter. Have you ever been in such a situation? Share your story! read more

For many years, my whole family was going to the La Quinta office. The service was really great and they were honest with the price. After Covid, Dr. Kim became the doctor in charge at La Quinta office and most of the staff moved to Palm Desert office. Dr. Kim was a very nice person but a terrible doctor. The prescription she did was wrong and we had to paid extra to redo the glasses which they denied any wrong doing even charge us for additional visits! We went back to the Palm Desert office hoping to get better service. We were wrong! The office staff were rude and unprofessional. The office is crowded with extra furnitures. They have many staff but nobody knows what to do. They try to sell you extra service the moment you walk in the door ... before you see the doctor!! The whole visit made me felt uncomfortable and very disappointed. The sad part, they don't even care even we know most of the staff and doctors there. I guess we are all dollar signs to them at the end of the day. Very sad! Royalty this days means nothing! read more

Both the Palm Desert and La Quinta locations are awesome. Brenda helped me find glasses that fit perfectly and adjusted my current glasses for me so they sit just right. Becky is a joy! She's always nice to see and helpful. This location has more of a selection than the La Quinta one, so stop here if you're having trouble finding a pair of glasses that you like. You'll get the same great service at both locations. This was my first time seeing Dr Kim. Dr Kim made me feel very comfortable and explained how my vision is changing over time. I can't recommend Desert Eye Associates enough. read more

Great service Dr. Kim she is very friendly with a positive attitude and great smile. read more

Be very careful. They don't take Medicare eye insurance, and didn't tell me. I was charged me full price for an eye exam that I could have covered 100% through another provider. They also didn't bother to ask me if I had eye insurance. read more

Should have known if it's not a main company they will cheep out anyway they can , frames hurt my noise , tuff luck , the manager said he would have to fudge the proscription to get it covered , they don't return messages , I called to see if my glasses were ready they said no another week, one hour later, I got a call that they were in, low budget operation, stay away , go to lens crafters . read more

Diamond in the rough terrain of medical care! Dr. Kim is so kind and knowledgeable! I came away with a comprehensive eye care plan and a full understanding of my ailment thanks to her excellent explanation. Her staff is topnotch also. Christine was able to fit me in with 24 hours notice (thank you!). Scheduling was flexible and caring and professional. The other two on site staff were great also. Professional and warm is how I would characterize the office, staff members and doctor. I am SO happy o found this place since I was just visiting the area. Thank you!! read more

Want to share my experience today. Got there at my appointment time. Had question about previous visit billing as it was confusing to me about how I was charged. We had a conversation and moved on. Next why am here I was there for an eye exam for glasses. The receptionist goes on to tell me that am not here for an eye exam but follow up. I asked why am I here for follow up when the doctor sent to my ophthalmologist for a thorough examination do to my condition. If you know an ophthalmologist is higher than an optometrist so why do I need to be seen again. I had spoken with her about getting my eye exam. I asked her to go speak with the doctor to clarify and she says no. No? I then replied am not going to pay for a follow up I don't need and then make another appointment to come back and get an eye exam for new lenses. Make absolutely no sense. You sound like you just want to keep charging me for visits. I then told them to cancel the appointment as I don't need a follow up and need my lenses. She then charges me $50.00 bucks for cancellation. I then ask to see the doctor and says no and I need to talk to the office manager that has no clue what's going on. It would have taken her 1 minute to go talk with the doctor and find out from her if there was miscommunication etc but she had no desire to de escalate the situation. I then said you know last time I was here you guys held me in that room close to an hour before the doctor came and saw me and her response was "That's how doctors appoints are" wtf??????? So you take time, for your appointment to get there on time and then there response is okay now you need to wait another hour here, so what should be 30-45 minute visit turns into an hour to hour and half visit? We'll guess am not going back there again. read more

I was having issues with my eyes so I've been to this facility probably 6 times. This is a mix review because I think the Optometrist is good, listens to what I have to say, and gives suggestions and options. She never remembers who I am, but not a big deal. Not super personable, but that's not all that important to me either. Just give me good service and make it easy to make an appointment and I'll keep coming. I would've stayed with this place for my eye exams, but the problem was the receptionist. I typically make my next appointment when I leave. I got a call about a month before my next appointment saying I needed to reschedule due to the Optometrist needing to be off that day. No biggie, okay, so I reschedule. About a week before my rescheduled appointment I get call once again asking to reschedule. I said, " Again? I already rescheduled." The receptionist says, " No you didn't." I tried to explain that I already rescheduled before, and she became really rude and said, "we never rescheduled you, this is the first time. " I say, " I'm not making this up, you called a few weeks ago to reschedule". She sounded clearly irritated, and said, " Well you should know that we don't take your eye insurance anymore so you'll need to pay full price for your exam.". She couldn't say what insurance I had, just that they don't take it anymore.I told her to forget rescheduling, and to cancel any appointment that I may or may not have. Now I keep getting text messages to reschedule. So I go online to look for another optometrist that accepts my VSP insurance, and sure enough, I see Desert Eye Associates is taking VSP insurance. I'd go back if they had a better desk person. read more

With the slacking covid awareness in most businesses, this place is still at 100 % preventive mood. The clinic and store looks superclean. and very busy, yet waiting time was minimal. Don't care if they forgot to adjust the clock in the exam room to daylight savings. The online registration and info gathering was usefull in shorting our waiting time. The quality of care was superb, they were concerned with the lackadaisical response by the previous clinic in Yucca Valley after my diagnosis of high pressure in the eyes, indicating glaucoma. The explaination of my eye problems and what treatment to expect was professional. The prescribed initial eye drop treatment is already showing its result after just 2 applications. The front office and assistants were very nice too. read more

My husband and I are new to the area and were referred to Desert Eye Associates. We both saw Dr. Le Nguyen and were very impressed with her and the entire staff. Dr. Le Nguyen is very knowledgeable and has a great bed-side manner. I would definitely recommend Dr. Le Nguyen to my friends and neighbors. So happy to have found this office! read more

I am an eye doctor who practices outside the area and I previously lived and worked in the Palm Springs and Yucca Valley territory. My parents flew into Palm Springs yesterday. My mom, who has had several corneal transplants, laser procedures, and many eye complications, was having a problem with her left eye on the plane ride. I asked Dr. Huang if I could use his exam room to evaluate and treat my mother. He was overly gracious and welcoming. Upon arrival, the staff was very professional and kind. The optical as well as the exam room were meticulously clean. I was impressed. If I had not been able to see my mom and correct the issue, she may have lost her cornea. I am forever grateful and highly recommend this team for anyone looking for an optometry office. read more

I have made several visits here at Desert Eye Associates in Palm Desert, Ca. I will not name any one because both the doctors and staff are welcoming, friendly, kind, thorough and professional. The office is comfortable and clean. I am very satisfied with each visit. I recommend Desert Eye Associates to all. Very Satisfied Patient. read more

Dr. Le-Nguyen is an amazing physician! She has great bedside manner, and you can tell she really cares about her patients. Her training is also stellar--was super impressed! She went to Yale, Johns Hopkins, and New York Eye Infirmary. She also did additional training with a glaucoma fellowship. I saw her for an urgent issue, and she helped to treat me through it. I am so glad I found such a smart, caring, and competent doctor! Highly recommend! read more

New to Medicare and have a new supplemental insurance. The nice young women running the front office found it immediately. They quickly determined the coverage, helped me pick out super cute new glasses, and quickly again calculated the cost of my very complicated lenses and new frames. Thank you to the smart, professional staff. I will definitely be using Desert Eye Associates for my vision care. read more

I had a great visit and exam at DEA. The staff was very helpful, professional and friendly. I would recommend them for your vision needs. I was promptly greeted when I arrived. My appointment was on time. I felt I was well informed of the procedures. And I was given an easy to understand explanation of the recommendations and prognosis of my vision care read more

I was in need of finding a new competent eye doctor. I am so happy I picked Dr. Le-Nguyen. I had my first appointment with her and she is so bright and caring and extremely thorough. I am extremely impressed with Dr. Le-Nguyen and her lovely staff. Very professional and sharp. I'm also impressed with her education, it is stellar!!! I feel so lucky I found this amazing doctor!!! read more

Desert Eye Associates in Palm Desert is a great place for eye care. Every aspect of my visit was outstanding. They have fillable online forms for your health history, friendly and well trained staff and doctors, a beautiful and spotlessly clean facility, state of the art equipment, and lots of tasteful frames to choose from. They were very thorough in every regard, and they spent well over an hour with me to make sure I got the best results possible. I cannot think of one thing they could have done better. This is how an eye care practice should function. I am very happy to recommend them. read more

Evelyn at Desert Eye is the best. My glass lens fell out of the frame and even though the office was closed she allowed me to come over and she fixed my glasses. She ensured that the Covid 19 procedures were followed. read more

The forms to complete prior to the visit are extremely in-depth and long. The process for getting an appointment is crisp to the point of not being welcoming. However, the MD was pleasant and seemed competent. I checked their on-line patient portal as instructed by a follow up email. Two points: 1) it is not secure 2) the diagnoses listed were not discussed with me during the appointment. I was referred to the OD for a refraction exam. The whole process is very compartmentalized so I had to get another appointment to return for refraction. I have my own frames and had to sign a waiver they would not be responsible for any damage to my frames. (!?) The measurements for the lenses was done by an administrative person. I had to schedule an appointment to get my glasses. The frames were misaligned - noticeably - and the administrative person was reluctant to adjust them. She did one adjustment and sent me on my way. They are misaligned and the Rx does not seem correct. I had to make another appointment to have the glasses checked. This will be the 4th trip. Normally, when a pair of glasses needs adjustment or Rx check, there is a quick , "come in and we will check them" rather than the questions I was required to answer and then get an appointment a week later. Seems to be a lot of procedures in place and so far not good results. Will update if the follow-up eye glass check results are positive. read more

I have long sufferred from Gaucoma and had been treated by "the best" glaucaoma specialists in Beverly Hills Ca and at JUles sTein at UCLA until the pandemic struck making the trip from the desert to Los Angeles prohibitve, And, of course I had an emergency with my eyes . An eye doctor friend recommended Dr Xuan Le-Nguyen at Desert Eyes as the glaucoma speialist I should see here in the desert. Well, he was right! She is wonderful: knowledgeable, caring and super careful. Her office is about the only place other than my house i feel safe from getting Covid! She and her staff take extraordinary precautions and make you feel comfortable during your visits. Her staff is wondrful and caring and attentive.I needed to have eye surgery and we waited: until I was vaccinated and until the doctor was vaccinated. I just had my eye surgery and one of the best decisions I have made was to choose Dr. Le-Nguyen as my doctor, I would highly recommend Her and her staff at Desert Eyes and will follow any recommendations she makes to me. I wouldnt' use anyone else other than her as my eye doctor. We are so lucky to have her here in the desert. read more

After my toddler stabbed me in the eye with the handle of a lint remover, we decided I should see a doctor to make sure it wasn't serious. The front desk manager Justin was very professional and helpful. He fit me in same day at the time I needed, and was extremely understanding when I had to be late because the same toddler was taking an extra nap. The optometrist I saw was courteous, quick and thorough, and gave me a few recommendations to ensure a speedy recovery. Really love this place! read more

Very professional, knowledgeable and friendly doctors and staff. I've been to the La Quinta office as well. I recommend either office.