I have been coming here for several years and feel they fuction perfectly. They are very straightforward about what is covered or not by insurance, no suprises . If you do have to pay "out of pocket " the prices here are among the most affordable available. The optometrist is a virtual appointment (on their big screen) which works just fine . The selection of insurance covered frames can be somewhat limited but they have many value priced out of pocket upgradable choices in store . And any frame can be made into sunglasses with your prescription . Very nice for driving in this sunny climate. read more

Great service I love these people. They are so professional and it's never a long wait.

This place is great. I was able to make an appointment for myself and my two kids the following day. Melissa, Jackie and Yolanda are great and accommodating. Extremely friendly and did our exams in less than an hour! Also helped us pick out frames. Completely recommend this place if you value your time. read more

Carlos, Oscar and staff are very professional. Great attitude awesome and relax ambience. Highly recommend this office.

I got here at the time of the appointment, there was no one in the front desk. They see me come in and no one greets me or asks if I need help. I proceed to sit down as I see no one come over. People walk all and they are assisted right away while I am still sitting to the side. read more

Wanted so much to use my favorite frames from SambaShades for new Rx sunglasses, but all local optometrists they couldn't be taken apart & there were no similar frames online. Cosco recommended Acuity & with no appt, Jose said "Sure, we'll do it." Jose's knowledge, attitude were awesome. The facility is gorgeous with 5x the frames of closer places! I'm so impressed and will definitely be back. read more

Acuity Optical - My favorite Sunglass frames ever are now the frames for my new prescription thanks to Jose at Acuity! - Eyewear & Opticians Near Me - Indio, California

This location on Hwy 111, in Indio, has been the worst nightmare for us. I so regret coming to them to fill my eye prescription. No one is ever on the same page. If you call with a question and the person who initially helped you, is not in, then it seems no one else can answer anything. When they tell you 7-10 days always turns out to 10-15 days and no one can answer why. If it wasn't that I've paid and need my glasses, I would have gone elsewhere. This place is so disappointing. And they have a no refund policy, smh. Avoid this place unless you have loads of time. read more

Jackie, Guadalupe and Jose were super nice. When I first walked in Jackie assisted me with frames and even grabbed some glasses from the back. Guadalupe was the one who gave me my exam she made it super fast and easy for me. Jose was great and assisted me with the different type of frames I was looking at the prices of the frames were so reasonable. Highly recommend coming here if you like fast and friendly service. read more

First time at the office, Melissa helped me out with all the pre-exams and was so kind and explained everything.

The customer service at Acuity was excellent. The staff are so friendly and helpful. Jackie and Yolonda specifically were so kind and efficient and truly made for a great experience. As someone who has had glasses and contacts for over 20 years, I would highly recommend this practice. 10/10 would recommend, and I will certainly continue using this group. read more

Amazing service! Great and varied selection of glasses to choose from. Melissa is incredibly warm and helpful! Definitely recommend this place. read more

My first visit great staff Jose whom helped me with my glasses was amazing and very kind read more

Service was quick. Melissa was friendly and informative of the test and machines in use . Wide variety of frames & covered by iehp.

Melissa and Guadalupe were the best- the both attended to me very well and made me feel comfortable

Melissa was great with my girls. made them feel comfortable throughout the whole process.

This review is only for the eye glass providers at Acuity Optical located at 1801 E Tahquitz Canyon Way Ste 200, Palm Springs, CA 92262. They are the worst I have ever experienced. If I could give minus stars I would. (the actual doctors are fine). My husband gave them a new Ray-Ban eye glass frame for news lenses after recovering from a cornea transplant. The 1st time they said the glasses were ready they were incorrect. Blended bifocals with the transition being totally off. The eye glass tech (Raul?) said "oh I make this error sometimes when people are taller or shorter than average." My husband is over 6". He sent them back and although the lenses were correct the new frames were cracked. Acutiy refused to replace the frames, stating my husband signed a waiver. If he signed a waiver, it was unintentional. He could not read the documents presented to him. No mention of a waiver was made. He was handed some forms and told he needed to sign. These people are vicious and take advantage of their predominately older clients. STAY AWAY from them. read more

Several months ago, I came to this place to get new glasses, the process went as expected and got my new glasses within a few weeks. However I did purchase the replacement plan. A months a go, I broke my glasses, I came back to the office and placed an order for a new set, I was told they would be arriving within 2 weeks, it is now 2 months since that happen and I have yet to get anything form them, I have called them 6 times, and then always say the same thing. We will follow up and get back to you. No one ever calls back or follows up. It seems they want your money upfront but then give no service back. Horrible customer service, specially the lady named Lupe read more

Today Has Been A Good Day Employees Were Great At There Job Very Understanding Employees Really Helpful

Amazing service! They accept Medical. I hadn't had an eye exam in years and they were so easy to schedule online. They even checked my eye for scarring, since I had suffered an injury earlier that year. They let me look at many selections, and never rushed me even though they were closing. They even repaired my frames free of charge, came out to my car to get them, since my toddler had fallen asleep on the drive over. The staff explained all the details on the options I had for sunglasses and were just so kind and accommodating. Jasmine is the best! read more

Don't waste you time limited variety of glasses overpriced and they never called me for my my glasses i attempted to contact them but they don't ever answer the phone. Showed up in person and glasses in already. read more

This was hands down one of the worst buying experiences I've had. I had an eye exam and ordered 4 pairs of glasses. When the glasses would arrive in store I never got a call and had to rely on just stopping by. With each pair, it would take several tries to get it right. Wrong prescription or wrong glasses. I ordered my glasses in September. One pair took 3 times before it was correct. It took until the end of January to get 3 of the pairs right. I gave up on the 4th pair. I had intended on purchasing two more pairs of sunglasses after the first of the year. And not cheap sunglasses! I was going to order pairs of Versace and Prada sunglasses. In February I reached out to corporate to address the service and lack of apology on their behalf and never heard back. There was no way I was giving Acquity another dollar after that. My husband and children all went somewhere else to get their eye care and glasses. Disappointing because Acquity is right up the street from us. So, all in all Acquity lost out on 4 new customers and the sales of 10 pairs of glasses because they were bad at their jobs and refused to apologize or offer anything more than excuses. And it was ALL of the excuses and not actually doing anything to finally get anything right. And it took almost 5 months to get what I got. Still waiting on the 4th pair. Doubt they even cared that I ordered it. read more

This place is absolutely 5 star in everyway .. All the staff went out of there way and I'm more then pleased with way glasses turned out ..Give this place a try and won't be dissapointed! read more

Acuity Optical - Eyewear & Opticians Near Me - Indio, California

Best customer service as well eye wear There technology is amazing I love That their quick fast and easy