Well , I am going to talk about the restrooms. I never seen a dirty restroom in a big store like…read moreOffice Depot , no toilet seat covers when I get in. Very disappointed. The lady that helped me with my copies was very kind. Good service. The star is for the service.

If you are in the mood to deal with incompetent, ill informed and clueless employees, this is the…read moreplace for you. I called last night to confirm they had a specific product before I drove 45 minutes to pick it up today. The girl I spoke with said they had it, but refused to give her name so that I could document who I spoke with. When I arrived, lo and behold, they had no such product. Beyond frustrating.

I searched all over my area for good-as-new Aeron chair and I was lucky enough to find these folks…read morewith a just-arrived batch of unused chairs...for an AMAZING price. (Possibly/probably never used because the legs still had their original peel-off plastic coating on them.) The pickup process was smooth/fast and I worked directly with one of the owners who honestly couldn't have been a nicer guy. The showroom is huge and insanely well organized. It's the kind of place you drive by a million times and never notice until you need something particular. I would come back again and again and highly recommend.

Ended up at their prop location before getting redirected to the main showroom. Receptionist was…read morevery kind and helpful as well as the staff and sales teams. Overall I wasn't expecting much from the selection but was amazed on how well they maintained their inventory. They helped me find just wanted I needed and at a reasonable price as well.

AMAZING STORE AND OUTSTANDING CUSTOMER EXPERIENCE!!! I met with Hamlet and his cousin Aris and they…read morewere phenomenal salesman! Aris's knowledge of the Stealcase Leap chair that I purchased was extremely helpful. Super nice guy! Fair prices and a wonderful selection of quality desks and chairs! I posted a pic of the chair I purchased. Thanks guys! I love the chair and will be back for that amazing desk that you sell.

This place is amazing. Aris really helped me and my company out. Not only did we get great desks…read morefor a great price, when I made a mistake on one of the desks he fixed it for me without hesitation. I will be coming back here in the future for all my office needs and would highly recommend this place. You do not see customer service like this anymore these days. A++ Thank you!

Don't waste your time!…read more I always go to FedEx to get my prints done but they are closed today due to Memorial Day. So, after some research I discovered Staples offers the same service and it's open. Great! What wasn't great is that I have to wait an hour for 3 pages. Regular 8x11 paper prints and I had no choice. Deshaun (I think is how you spell his name) wasn't able to help me so just a heads up that's it's not worth it. Didn't even get to see the cost Do not come here for quick print jobs!

Don't use them for Amazon returns! Amazon had no record of me dropping off my return even though it…read morewas scanned. They also no longer give receipts for your Amazon returns. When I previously dropped Amazon returns off, I would conveniently pick up something I needed from the store. Since I will no longer be dropping off Amazon returns, this will not happen. Also why shop at a store that I cannot trust?

Today's visit to the Studio City Staples was excellent from start to finish. We came in for my…read moremother‑in‑law's TSA PreCheck appointment, and the whole process was smooth and stress‑free. Our appointment was already in the system, they recognized us right when we arrived, and we were taken in right away. The gentleman handling the TSA PreCheck was outstanding. My mother‑in‑law has circulatory issues that make fingerprinting tricky, but he knew exactly what to do. He used lotion, had her warm and rub her hands, and tried different techniques until her prints showed up clearly. He was patient, kind, and clearly experienced. It made a big difference. While we were there, they also had a great sale going on. I was able to pick up crayons, markers, and other Crayola products at a super low price. Michael at the counter helped me out and even added a 20 percent discount, which was a nice surprise. Overall, fast service, friendly people, and a genuinely helpful team. A great experience all around.

This Staples location is completely negligent and should not be trusted as a UPS Access Point under…read moreany circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.

You won't find any other company that will send techs when you need them…read more We had a huge print during the weekend for scripts but we were having trouble operating our Machine. I called SuperTech Services and they had a tech come out during the weekend, fixed our issue, made sure the machine was cleaned, and ensured our machine was working properly. Thanks Brian! If you need a large quantity printer for rent, I definitely suggest these guys!!

Technicians are not professional. Copiers are left dirty, and they break down right after they fix…read morethem.

I had an online print order come through incorrectly, but Alondra was able to fix the issue…read moreincredibly fast. The artwork had been cut off due to what seemed like an issue with the online ordering system, and she handled it quickly and professionally. Honestly, reading through the reviews here is surprising because they're overwhelmingly negative. Office Depot feels like one of those almost necessary companies that people rely on more than they realize, especially for printing, office supplies, and last-minute needs. It deserves a little more credit, and employees like Alondra are a big reason why. Great customer service when it mattered.

Every time I come to this place it opens 20 mins late and closes 30 minutes early. Says closed at…read more8PM but 7:30 doors are locked. They throw away orders and are unreliable with bad customer service.

Been a customer for years, and I always get top notch service…read more HOBM as an extensive selection of printers with extremely reasonable prices. I always purchase my toner cartridges from them and if I ever need any printer repair, service, or parts they have always come through for me. My printer that is over 7 years old is still in excellent condition due to their service and maintenance

I brought in my Brother printer which was not reading the ink that I had bought. It was official…read moreink from Amazon, but I kept getting an error message. Finally, I decided to take it in. They charged me $45 to look at it. When I got it back, they charged $95 for labor. What did they do? They ordered new ink, and wiped down the inside. Overall I paid $130+ for him to buy new ink, wipe down the back, and put it in. An honest local, repair business (I had one nearby when I lived in Woodland Hills), wouldn't bilk you for every penny. They'd tell you what the problem was, and do the right thing when charging for the actual labor/effort so that you'd want to go back. This business did the exact opposite. They also promised me an invoice which was never presented to me or sent to me. They knew exactly what they were doing, which is why it felt so awkward when I went to pick it up. I know times are tough. And they were never rude to me. But this is no way to run a business. I live nearby but I will never do business with them. I am a teacher, who immediately got an office job for the summer, lacking in time and money (operating hours are tough here too) and they were laughing their way to the bank with me. Literally. The guy laughed on the phone when I told him I'd come in to pick it up. They kept suggesting "send the old ink back" as if to suggest this could offset the EXTREMELY HIGH LABOR COSTS they were charging me. Again, not a way to treat customers (nor could I sent it back, it's literally open ink cartridges from weeks ago). Very dishonest. DO NOT go here.

I used Ecotech to rent a printer for my office building. Jose, the technician, was extremely…read morefriendly and helpful. He took his time to make sure we had the best setup possible and understood the equipment. I very much appreciated the service!

Jose and Leo were both very helpful. They just set our office up and we look forward to a long…read morerelationship with them. Everything great so far! Thank you Team Ecotech!