I have been dealing with getting new homeowners insurance for a few weeks.The carrier I was with…read moreover 20 years is leaving California. I trust Dave Ramsey and searched for a trusted agency recommended by Ramsey. I am so grateful I found Thousand Oaks Insurance Agency and especially Phena. She went far and beyond to get me the coverage and rate I was hoping for. I had no illusion that I was going to get rates anywhere near what I had with my previous carrier. But I was extremely pleased to get a great rate and the coverage I need. Thank you Phena for all the hard work you put into taking care of my homeowners insurance. I will highly recommend you to my friends and family. Mark Davis Lompoc

I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Asher Waldman was so awesome to me. he helped me so patiently, kind and supportive! He helped me…read morewith my needs that were very so much needed. Thank you Asher for everything you've done for me! Happy Holidays!!!

Thoughtful and professional. Cory and Sandy have always come through for me. They're easy to talk…read moreto and they have always found a solution for my insurance needs.

Excellent and professional insurance services. Friendly and helpful with all questions and…read morerequests. Both Corey and Sandy always easy to work with.

Talk about a painless experience! I worked with both Andrew and Scott and they were both…read moreprofessional and knowledgable. Very easy to work with and I never felt like I was being "sold" to. They presented multiple options very clearly and left the decision to me. I chose to go with the living benefits life insurance option which is a pretty cool product that I hadn't heard of prior to meeting with them. The whole process was seamless; they came to my home to present the different options, patiently answered my many questions, helped me set up my at-home physical, followed up regularly, and my policy was ready to go! Both Andrew and Scott really took care of me and I feel like I have the appropriate amount of insurance (not too much, not too little). I could not have asked for a better experience; I highly recommend them.

From the owner: We are an independent insurance agency, located in Westlake Village, CA, specializing in Life…read moreInsurance and Long-Term Care Insurance. As an independent agency, we have access to products from all of the premier insurance companies. This gives us the ability to find the best coverage available that is specifically tailored to your individual needs. We have over 30 combined years of experience working in the Life Insurance and Long-Term Care industries. We work for YOU, the client, and promise to offer the most appropriate and affordable coverage for your unique needs.

I've been receiving home, flood, and life insurance support from Jill Mongeon's office for nearly…read more15 years. Jill and her office manager, April Crone, are fantastic. I highly recommend Jill's office!

Jill and her staff are wonderful. They are very knowledgeable about every detail when it comes to…read moreinsurance. And there customer service is an A+. Thank you Jill and team you guys are the best, keep up the good work.

Jessica and her staff are outstanding always follow up with clients and advocate for clients…read moreknowledgeable works to get best coverage for clients at lowest rates she is someone you can trust which is rare in insurance world have been with her since purchasing my house and all my cars. works hard for her clients best in the business

This agent has relocated to Idaho. I was having a lot of…read moredifficulty getting Jessica to respond. I noticed on other review sites similar experiences so I stopped by her office. I was told by Maria that Ms. Sawyer had relocated to Idaho. After posting a negative review on Google, Ms. Sawyer began communicating with me regarding my claim. We either spoke on the phone or sent texts. We had scheduled a phone call for 10:00 the morning of January 15th. Here is what the text messages read which were sent the evening before: Jessica: "Our office close at 5pm." Me: " The roofer is running late so we will have to discuss tomorrow since it will be after 5." Jessica: "Okay, that sounds good. When is a good time for me to reach out? " Me: " The times are PST so one hour later in Idaho. 7:30-8:00, 10:00-10:15, 11:45-12:15, Anytime after 3:00." Jessica: "perfect, thank you for sending the times. I will call you at 10 am tomorrow. Have a good evening." The next day at 10:00 am Jessica did not call. I waited a few minutes and called her. I also sent a text. There wasn't any response on my phone. I called again. Later I noticed Jessica had sent an email to me. We had never communicated by email.She sent the email at 9:13 that morning telling me I needed to find a new agent. I didn't receive an explanation. I had an open claim and an agent who wouldn't help me. I was provided with some phone numbers to call so I could change agents and handle my claim. Jessica Sawyer did provide an 800 number to call and sent multiple photos of herself. Neither provided any assistance with my claim. Unacceptable and completely unprofessional

I highly recommend Lynda Rummelhoff - State Farm office for all your insurance needs. Whenever I…read morehave had questions about my polices, the office staff is super polite and helpful. I had a claim on my homeowners policy, from the first call to the claims department, to the completion of the work done, the process went super smooth! I'm extremely happy with the customer service I receive from Ryan Rummelhoff and the staff! Thank you!

I had to cancel my insurance two days after I bought it from this insurance agency. When I called…read moreto cancel, they said that they couldn't cancel it yet because it hasn't shown up on their computer system and they couldn't give me a refund on my credit card either. This is a dumb computer programmer who can't manage to write a basic program to end the enrollment process before it starts. Instead, the cancellation and refund process have to get more complicated and require more work. The agent I spoke to said that they will mail me a check and it should arrive in 10 to 14 days after cancellation. I had enrolled in the first week of July and it is now July 29th and I have not received my check in the mail. I would have rather they give a refund credit on my card but, apparently, that is too complicated and no one can manage to figure it out. How are these people qualified to run an insurance agency? If they aren't able to handle a policy cancellation effortlessly (even before enrollment), how in the world are they going to be able to handle claims if a house catches fire or if someone gets into an accident ?!

Wonderful to work with! Always ready to help and answer any questions. If you're in the market for…read moreinsurance I would definitely recommend.

I have recently switched insurance companies after 38 years due to a huge hike in my 2023 insurance…read morerenewal. I called and emailed my insurance agent to ask for a explanation of why my insurance doubled in price. He never responded or got back to me nor did he care that I was upset. I decided to shop around, a change was needed. I was referred to State Farm through a neighbor. Sunshine at State Farm took care of all of my needs, she was very efficient at her job and I felt like she cared about making us happy. State Farm also got me very close to my original price I was paying for yearly home owners insurance. I am so happy at the switch I made. I am a very satisfied and happy new State Farm customer. Sunshine made my experience the best. She is Great!!!!

It's been a very frustrating experience with Insurance Brokers West. I have attempted multiple…read moretimes over phone and email to confirm cancellation on auto and home insurance. My request has been ignored. I would not recommend working with them.

I have known Maria S. for two years and she helped me a lot with my auto insurance. She is very…read morehard working and honest individual.