It's been a very frustrating experience with Insurance Brokers West. I have attempted multiple…read moretimes over phone and email to confirm cancellation on auto and home insurance. My request has been ignored. I would not recommend working with them.

I have known Maria S. for two years and she helped me a lot with my auto insurance. She is very…read morehard working and honest individual.

I highly recommend Lynda Rummelhoff - State Farm office for all your insurance needs. Whenever I…read morehave had questions about my polices, the office staff is super polite and helpful. I had a claim on my homeowners policy, from the first call to the claims department, to the completion of the work done, the process went super smooth! I'm extremely happy with the customer service I receive from Ryan Rummelhoff and the staff! Thank you!

I had to cancel my insurance two days after I bought it from this insurance agency. When I called…read moreto cancel, they said that they couldn't cancel it yet because it hasn't shown up on their computer system and they couldn't give me a refund on my credit card either. This is a dumb computer programmer who can't manage to write a basic program to end the enrollment process before it starts. Instead, the cancellation and refund process have to get more complicated and require more work. The agent I spoke to said that they will mail me a check and it should arrive in 10 to 14 days after cancellation. I had enrolled in the first week of July and it is now July 29th and I have not received my check in the mail. I would have rather they give a refund credit on my card but, apparently, that is too complicated and no one can manage to figure it out. How are these people qualified to run an insurance agency? If they aren't able to handle a policy cancellation effortlessly (even before enrollment), how in the world are they going to be able to handle claims if a house catches fire or if someone gets into an accident ?!

Talk about a painless experience! I worked with both Andrew and Scott and they were both…read moreprofessional and knowledgable. Very easy to work with and I never felt like I was being "sold" to. They presented multiple options very clearly and left the decision to me. I chose to go with the living benefits life insurance option which is a pretty cool product that I hadn't heard of prior to meeting with them. The whole process was seamless; they came to my home to present the different options, patiently answered my many questions, helped me set up my at-home physical, followed up regularly, and my policy was ready to go! Both Andrew and Scott really took care of me and I feel like I have the appropriate amount of insurance (not too much, not too little). I could not have asked for a better experience; I highly recommend them.

From the owner: We are an independent insurance agency, located in Westlake Village, CA, specializing in Life…read moreInsurance and Long-Term Care Insurance. As an independent agency, we have access to products from all of the premier insurance companies. This gives us the ability to find the best coverage available that is specifically tailored to your individual needs. We have over 30 combined years of experience working in the Life Insurance and Long-Term Care industries. We work for YOU, the client, and promise to offer the most appropriate and affordable coverage for your unique needs.

I truly can't say enough great things about AD Larsen! From the very first conversation, she made…read moreme feel comfortable and confident in the entire process. Insurance can be overwhelming, but she took the time to explain everything clearly and made sure I actually understood my options instead of just rushing through them. What I appreciated most was how patient and genuine she was. She answered all of my questions (even the small ones), never made me feel pressured, and really worked hard to find the best coverage at a great rate. It honestly felt like she cared about protecting me and my family -- not just selling a policy. She's professional, knowledgeable, and incredibly responsive. I'm so grateful I had her helping me, and I wouldn't hesitate to recommend her to anyone looking for an insurance broker they can truly trust!

From the owner: ADLarsen Insurance Services, Incorporated offers affordable coverage for all of your insurance…read moreneeds. We work closely with clients to find the best mix of coverage options from our long-established associations with some of the best carriers available to individuals, families, and business owners. From homeowner, auto, and life insurance to analyzing your health care needs and options, Adlarsen Insurance Services, Incorporated specializes in helping you plan your finances so you can properly prepare for retirement.

AAN Insurance is the best! Ron Noble just saved me $250 on my homeowners insurance and I got a…read morelower deductible with better coverage. Ron really knows his business and is a really nice guy.

From the owner: Auto, Home, Life, Business, Commercial, Motorcycle, Boat, Earthquake, Flood Insuranceread more

Wonderful to work with! Always ready to help and answer any questions. If you're in the market for…read moreinsurance I would definitely recommend.

I have recently switched insurance companies after 38 years due to a huge hike in my 2023 insurance…read morerenewal. I called and emailed my insurance agent to ask for a explanation of why my insurance doubled in price. He never responded or got back to me nor did he care that I was upset. I decided to shop around, a change was needed. I was referred to State Farm through a neighbor. Sunshine at State Farm took care of all of my needs, she was very efficient at her job and I felt like she cared about making us happy. State Farm also got me very close to my original price I was paying for yearly home owners insurance. I am so happy at the switch I made. I am a very satisfied and happy new State Farm customer. Sunshine made my experience the best. She is Great!!!!

Frank one of the best in the industry very professional and helpful with my insurance needsread more

Frank is knowledgeable and fast at getting us a new policy. He helped us save $4,000 on a new…read morepolicy. He's been in the game for a long time so he knows what he's doing! He's our top recommendation for any and all insurance. Thank you Frank!

Didn't really have any issues until someone at this office dropped the ball on my insurance and…read morethere was a loss on that vehicle. I specifically asked for certain coverages that cover vandalism and theft and it was never added to my policy. Low and behold the vehicle is burglarized, broken window and tagged with graffiti all over. When I go to make a claim they tell me that I'm not covered. I contact this office to clarify why the adjuster is telling me I don't have the coverages I had requested. They tell me I never asked for them. This is clearly not the case, the vehicle this one replaced had the coverages and the new one was supposed to carry over the same types of insurance. Moy and his staff have lied through their teeth to the adjusters and corporate statefarm management and are refusing to own up to their mistakes. Needless to say, this is not the type of place I care to conduct business with, and I have lost all faith in them to properly manage my insurance needs. If you're considering this agent to handle your insurance, I would strongly suggest you find a different agent.

I have been with Moy from State Farm for over 20 years! I have renters and car insurance with him…read more His rates are far better than other insurance companies. Most of all, he is very polite, responsive, and east to work with! I refer him to all of my family and friends because he and his staff are the best. I'm very grateful to have found him. I also consider him a friend. Thank you Moy for all that you do!

Sam and his team are unresponsive and very slow to respond to requests for policy changes or…read moreassistance. They've also hiked our auto policy rates each year by increasing our mileage estimates without asking. My experience with Sam and Farmers has been considerably worse than any previous insurance agent experience I've had and my wife and I are in the process of finding a new agent.

I have my home and auto insurance with Farmers and have been working with Sam for the past five…read moreyears. I have called Sam on a number of occasions over the years - auto incidents, stormy weather caused a tree to knock some bricks off my chimney, etc. In each case, I gave Sam a call and explained the situation. Sam is two very important things: (1) extremely knowledgeable about his area of expertise and (2) very customer focused and patient. In each case, Sam walked through in detail my options and what I needed to do. I cannot express enough how much peace of mind it is to know you have someone you can trust to call when the time comes. I highly recommend calling Sam if you are looking for insurance!

When I transitioned to becoming a self-employed contractor, Zepure took all the worry of the…read moreinsurance portion out of my hands. She not only obtained affordable insurance for me and my family, but took the extra effort to really know our situation to ensure we had the right kind of and adequate coverage. Anyone can give you a quote for cheap insurance, and you don't find out until later it barely covers anything. Zepure isn't like that. I can not recommend Zepure enough for going above and beyond for her customers, especially in complicated situations like mine!

Zepure is incredible. She went far beyond the extra mile. She helped me acquire services from Blue…read moreShield in a very difficult situation. She did this long after my policy was purchased. She had no obligation to put in all the time she did on my behalf. This is REAL CUSTOMER SERVICE !!