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    Allstate Insurance Agent: Cory Mertes

    5.0 (2 reviews)
    Open 9:00 am - 6:00 pm

    Services - Allstate Insurance Agent: Cory Mertes

    Homeowner or property

    Car and truck insurance

    Life insurance

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    9 years ago

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    10 years ago

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    I highly recommend Lynda Rummelhoff - State Farm office for all your insurance needs. Whenever I…read morehave had questions about my polices, the office staff is super polite and helpful. I had a claim on my homeowners policy, from the first call to the claims department, to the completion of the work done, the process went super smooth! I'm extremely happy with the customer service I receive from Ryan Rummelhoff and the staff! Thank you!

    I had to cancel my insurance two days after I bought it from this insurance agency. When I called…read moreto cancel, they said that they couldn't cancel it yet because it hasn't shown up on their computer system and they couldn't give me a refund on my credit card either. This is a dumb computer programmer who can't manage to write a basic program to end the enrollment process before it starts. Instead, the cancellation and refund process have to get more complicated and require more work. The agent I spoke to said that they will mail me a check and it should arrive in 10 to 14 days after cancellation. I had enrolled in the first week of July and it is now July 29th and I have not received my check in the mail. I would have rather they give a refund credit on my card but, apparently, that is too complicated and no one can manage to figure it out. How are these people qualified to run an insurance agency? If they aren't able to handle a policy cancellation effortlessly (even before enrollment), how in the world are they going to be able to handle claims if a house catches fire or if someone gets into an accident ?!

    Coomes Insurance & Financial Services - President, Scott Coomes - JD, CFP®, CLU, ChFC

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    Talk about a painless experience! I worked with both Andrew and Scott and they were both…read moreprofessional and knowledgable. Very easy to work with and I never felt like I was being "sold" to. They presented multiple options very clearly and left the decision to me. I chose to go with the living benefits life insurance option which is a pretty cool product that I hadn't heard of prior to meeting with them. The whole process was seamless; they came to my home to present the different options, patiently answered my many questions, helped me set up my at-home physical, followed up regularly, and my policy was ready to go! Both Andrew and Scott really took care of me and I feel like I have the appropriate amount of insurance (not too much, not too little). I could not have asked for a better experience; I highly recommend them.

    From the owner: We are an independent insurance agency, located in Westlake Village, CA, specializing in Life…read moreInsurance and Long-Term Care Insurance. As an independent agency, we have access to products from all of the premier insurance companies. This gives us the ability to find the best coverage available that is specifically tailored to your individual needs. We have over 30 combined years of experience working in the Life Insurance and Long-Term Care industries. We work for YOU, the client, and promise to offer the most appropriate and affordable coverage for your unique needs.

    Moy Serrano - State Farm Insurance Agent - State Farm Logo

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    Didn't really have any issues until someone at this office dropped the ball on my insurance and…read morethere was a loss on that vehicle. I specifically asked for certain coverages that cover vandalism and theft and it was never added to my policy. Low and behold the vehicle is burglarized, broken window and tagged with graffiti all over. When I go to make a claim they tell me that I'm not covered. I contact this office to clarify why the adjuster is telling me I don't have the coverages I had requested. They tell me I never asked for them. This is clearly not the case, the vehicle this one replaced had the coverages and the new one was supposed to carry over the same types of insurance. Moy and his staff have lied through their teeth to the adjusters and corporate statefarm management and are refusing to own up to their mistakes. Needless to say, this is not the type of place I care to conduct business with, and I have lost all faith in them to properly manage my insurance needs. If you're considering this agent to handle your insurance, I would strongly suggest you find a different agent.

    I have been with Moy from State Farm for over 20 years! I have renters and car insurance with him…read more His rates are far better than other insurance companies. Most of all, he is very polite, responsive, and east to work with! I refer him to all of my family and friends because he and his staff are the best. I'm very grateful to have found him. I also consider him a friend. Thank you Moy for all that you do!

    Allstate Insurance Agent: Cory Mertes - homeinsurance - Updated August 2026

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