While visiting Ball State with our family, our brake light came on with an urgent message to have the brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received. read more

Best service!! Always quick in request and quick to service every time. Been going there for 15 years. If you have Ball State college students, they work with scheduling. Military friendly read more

I got a flat tire today and I had to have my car towed to Cooper Tire. The tire was in bad shape and Cooper Tire put on a new tire fairly quickly and at a reasonable price. They also replaced a fuse last year which made my running lights and dash lights work again and didn't charge me much at all to do that. They are very nice and reasonably priced and I'm sure I'll go back to them when something else goes wrong with my old beater. I definitely recommend them. read more

Getting ready to take jeep back in for the 4th time for same problem ,3 same dash lights come on when driving on rough road such as Mcgalliard 2nd and 3rd time they didnt do much to fix the problem. read more

I asked for a printed quote for a set of tires. I explained I was price shopping and would let them know when I made my decision. This was my process when I purchased a set of tires for a different vehicle 1 1/2 years ago with no problem. The two younger guys behind the counter refused to give a printed quote and became very rude. The owner sat on his desk behind them and never said a word. Needless to say I purchased the same tires for a lower price and zero attitude problems from a competitor. I will never return to Cooper Tire. read more

This is one of the best run businesses I know. They do what they say, advise you honestly, price fairly, and treat all with the dignity they deserve--a very well-run business. read more

Slow (it took a week and a half to repair 2 flats, put in a new battery, change the oil, and put on a new radiator cap), less than friendly, poor communication, and a total failure to actually repair the main issue which was overheating (they said it was 'just' a bad radiator cap). I picked up my car and drove home. My first time driving it across town it overheated. This was the first time I ever went there and will be the last. If I could give zero stars I would. read more

I was in Muncie on business, and got a flat tire. I followed TWO recommendations and had my car towed to Cooper Tire at 10:30 on Saturday morning. At 11:15, I got a phone call - MY CAR WAS READY TO GO!!! They found/fixed the offending nail puncture... and I was good to go. the folks there were friendly, attentive and very, very reassuring. I am grateful for their skill, attention and honesty. read more

As their name would suggestion, Cooper is THE place to go if you are in need of a tire. But Cooper does so much more than just tires. Do you need an oil change, brake pads replaced, engine work ? Or maybe you just need the warm embrace of a loving mechanic who can assure you that everything is going to be alright with your car. The friendly and professional staff at Cooper Tire will be there waiting to fill any and all of your car related needs and stresses. I love Scott and the rest of the gang at Cooper. I'm sure you will too. read more

Once again outstanding service!!!! Highly recommend for price, quality of work and completing in a very timely manner.

My car had started dying every time I put it in gear. I had to call AAA and get it towed in. This was Wednesday the 18th I didn't get my car back until Tuesday. Bet if you staff your people correctly, there will be someone there when needed each day and you won't have to make customers wait so long read more

My son attempted to use his tire warranty and they made a fake receipt, and did not honor warranty... My husband had his whole fleet of vehicles for his business taken there for care for years. Not anymore!!!!! read more

Great experience. Needed wheel bearing replaced ASAP. They were able to get the work completed in less than 24hrs during the holiday week- much appreciated! There was a misunderstanding about the towing charges which was resolved to our satisfaction, and quickly. Would definitely patronize this business again. Thanks! read more

Always the best customer service and never had any issues with them. They stand behind their work even if you get a faulty part. The only shop we use. read more

Great guys and a great place they do anything you ask and at a good price. I had a set of used tires I had bought online and mounted them on some new rims and I couldn't get my old rims off so I took it down there and they had a tech get them off and didn't charge me ( I gave the guy 10 bucks because I didn't feel right not paying something for there time) also I had a half inch bolt stuck in one of my tires and they managed to patch it and it still works perfectly ( given I have 35x12.5r17 tires on it). read more

These guys are an absolutely fantastic crew! I got my car in for an urgent repair and they did it at a great price and very quickly! Some complications arose during the repairs but they worked with my busy schedule and got them taken care of free of charge after the mistake. They work quickly and don't mislead you about what's necessary or how much it'll cost, highly recommend!! read more

I recently moved to Muncie. I've had a couple of issues recently with my tires. The first one they didn't charge me anything for. The second Incident, they charge me much less than I thought it was going to be. Very friendly and helpful! read more

This place is fantastic.....I recently visited Muncie for a week in my Jeep Wrangler and I hit a deep pot hole going through Indianapolis. Later that day I developed the wobble of death in my Wrangler which really concerned me. Any one who owns a Wrangler of a certain year range knows what I am talking about with the death wobble. It is very dangerous and can have many causes as to the cause, which range on the low end of 250.00, and high end of 1500.00 plus. The folks at Cooper tire are very professional and WILL NOT sell you or up charge you because you are at the disadvantage, like I was being from out of town. They quickly and professionally diagnosed the issue and and recommended to me to have my shocks replaced and replace the steering dampener - In less than 24 hours my Jeep handled like new. All for less than expected - about 400.00. If I do choose to move to Muncie I will definitely use again - Thanks Guys!!!!!!!!!! read more