We have purchased a decent amount of stuff here and the experience in the showroom has been great…read more We have purchased floor mats to cover a gym floor, a treadmill and a bunch of dumbbells and kettle bells. The guys in the store are always super helpful and they remember you and what you were after. I've never had a bad experience here. The treadmill install went great and we've had no issues with anything we've purchased. The only caution I'll give, which they will tell you if you ask, is that for racks and so on they mostly sell their own products. The racks they have seem to be good -- I have a friend who purchased one and loves it. But you won't find Rogue or REP or other brands like that here. They do have a decent amount of specialty stuff as well.

This showroom is the best and has all you need for designing your home gym. Huge selection. Great…read morequality in everything. Not to mention the great deals you get for the value. Check it out and let Dominique know Erica sent you

Bought a Matrix A30 Elliptical here back in November 2018... seemed a little pricey at the time,…read morebut I was tired of getting equipment that felt flimsy and that ended up breaking after a year or so. Machine was delivered and set up right on time and exactly as I needed it... and it was AWESOME. My entire family loves working out on it - incredibly well built and sturdy, very quiet, and workouts can span from something nice and light to a real soul-killer. About 3 months ago, the resistance stopped working... and I thought to myself "uhoh... here we go again... I'm going to call and get the runaround and this will never get fixed." I called and Bob picked up, took my information, submitted a work order - and the service repair request was in... I was very surprised with how easy and responsive they were. About two weeks went by as I waited for the repair part... so I followed up with service... and they apologized, stating that the part was backordered and they were having trouble finding a replacement due to COVID. Now I'm getting a little skeptical... thinking "here we go again with the runaround." But sure enough - a week or two later, the part showed up... and Fit Repairs set up an appointment to come do the repair two days later... Two days later - the repair person, Charles, from Fit Repairs shows up - very professional, extremely nice, and he proceeded to work on the machine... he worked on it for over TWO HOURS... and I could tell he was doing his very best to get things to work. Turned out that he needed an additional part to complete it... but my problem was that we were moving in a few weeks, so I could not wait another month for it to arrive. Charles said that he couldn't guarantee anything, but he would personally put in the order and make sure it gets delivered in time (and I'm thinking in the back of my head "sure.. here we go again..."). But... two days later I get a package with the new part - and Fit Repairs set up an appointment almost immediately. Charles came out again - and was able to get everything working perfectly (which was not easy... I watched some of the work - the man knew what he was doing). So... first, I want to apologize for ever doubting those in customer support - Bobby, Johnson Fitness, Fit Repairs, Charles, etc, and thank you all for your help... you all surprised me with the level of professionalism, responsiveness, and customer obsession. I've become jaded by too many bad experiences with other companies... this experience was truly something great. Finally - if you're looking for some good fitness equipment and were ever concerned about the support you'd receive down the road... buy it here. You won't be disappointed.

Do not call this company to have anyone install gym equipment. Johnson Fitness recommended…read moreAffordable Fitness Movers to come out and finish a gym install for me. They said Affordable Fitness Movers were their installer. They charged me $200 to finish an install that took 30 minutes. Complete rip off.

Here's what you need to know- BUMPER PLATES AND DUMBBELLS IN STOCK! Brian McGuinness will Hook you…read moreup if you swing by - at home fitness heaven. New and refurbished towers, treadmills, elliptical, etc #shoplocal

Do not do business here. This business sold me a Waterower machine, natural color, for $1,499 plus…read moretax ($89). They said it was commercial grade and worth $3,000. I looked it up online and the same model, new, costs $1,199. I then called the manufacturer and they looked up the serial number. The unit I purchased was built in 2017. I called the store and asked what they would do to remedy the situation. Because they had already paid commissions to the sales rep (I bought this 2 days ago), they were willing to take it back for a full in-store credit or give me back $300. I don't want a credit because I don't trust the store, and the $300 refund makes it equivalent to the price of a new unit, yet it's six years old and has a one warranty from the store. The manufacturer said they are not an authorized reseller so I'm not sure how they would initiate a warranty repair. I called back the next day to facilitate then refund and asked if perhaps I could just pay them the amount they paid the sales rep in commission and then get a full refund. The owner got very upset with my line of questioning and eventually hung up. No refund. I have reported them to the Better Business Bureau. This is a dishonest company that is more worried more about having to take back commission from their sales rep than they are making the customer happy. Do not do business here.

Left a message for treadmill service. They never contacted me. They don't take phone calls. Very…read morepoor and nonresponsive company.

Very impressed with this operation. They are highly responsive, offer fast service, and know their…read morestuff. They're not cheap, but the cost is absolutely worth it. The tech who serviced our treadmill (Adam) was very professional, friendly, and super knowledgeable. He went above and beyond, and was a delight to work with. I honestly feel silly that we ever used any other company previously. 100% would recommend, and will definitely plan to call them again when needed.

Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new…read moreone, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness and integrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !

Had INCREDIBLE service here because of sales, knowledge, and strategy of John Bailey. Because of…read moreJohn I chose the best health exercise options of my life.

I purchased my Oxbridge WaterRower about two months ago and to be honest the only reason I…read morepurchased it from JF&W was because of the excellent customer service that I received from the Store Manager Nathan Laakko. I had contacted other local JF&W stores to see which store had the WaterRower I needed in stock but the only person who truly answered my questions and was super helpful from time of purchase to pick up was Nathan. To me this means a lot, especially during the COVID-19 Crisis where so many people seem to not care about their customers. If I ever am in the market for gym equipment I'd definitely contact Nathan first.

I'm rating a recent purchase, and it's based on no accountability and ownership of the Salesperson…read more I am submitted a formal service complaint regarding my recent purchase of the Matrix S Force Performance Trainer from the Columbia, MD store. Upon delivery, the team did not bring batteries and therefore could not verify that the unit powered on. I purchased the required batteries that same evening, but the equipment still failed to power up. This appears to be due to either a loose or disconnected console mast wire or a faulty console. I immediately contacted my salesperson, Bryan Fortini, via email and voicemail. He did not respond. When I visited the store in person, he stated there was nothing he could do except report it to the delivery team. This is unacceptable. As the salesperson and my primary point of contact, he represents the company and should have responded promptly and taken ownership of the issue. The lack of responsiveness and ownership in this situation is extremely disappointing--especially considering that our household has invested over $15K in Johnson Fitness equipment since 2021. We've purchased multiple products, including an Octane Fitness elliptical, a Matrix stationary bike, a treadmill, and the Matrix S-Force Trainer, to build out our home gym. Given this level of commitment and loyalty, I expect a much higher standard of service. This experience falls well short of how a repeat customer should be treated.

Five stars all around. Great communication, arrived on time and fixed the issue. Julio is obviously…read morewell skilled and replaced my treadmill belt in less than an hour. He spent extra time testing and making sure I was a happy customer. Julio gets my highest recommendation.

Julio did an amazing job for me. He was very responsive and professional and worked truly hard to…read moreassess my elliptical's problem. Given the nature of the defect (base broken) I decided to return the elliptical. He then proceed to disassemble it. I can't recommend him enough. Truly satisfied with his excellent work. Outstanding professional.

Ben with Balance Health & Fitness is responsive, professional, and knowledgeable. He and his team…read moretook the time to reassemble and fine tune our treadmill that had been in storage. In a short time, but with meticulous care, our equipment was back up un running seamlessly. Superior work at a very great value.

From the owner: Balance Health & Fitness Specializes in commercial and residential fitness equipment repair…read more We also sell New and Used fitness Equipment...