They are awful! Make either late to your appointment or they leave you waiting for hours to come…read moreback and get you!!

I was to be picked up 45 minutes before my doctors visit and it is a 10 minute drive. Called…read moreseveral times and told they would send a cab soon. Five minutes after my appointment I called to cancel because the doctor would not still see me that late. DO NOT USE THESE FOOLS.

Was able to get a ride in just a few hours after an unexpected health care need. Super warm,…read morerespectful and understanding people of this business went out of their way to accommodate my family member's needs.

They no show without a call several times and I called them after they were late picking me up…read moreanother time even though I called to confirm earlier in the day . I was told he wouldn't give an ETA and to just have my appointment pushed back . Won't use them again and wouldn't recommend them to anyone else

Really saved the day. Sunday night, Dad getting released from Crouse. He is wheelchair bound and…read moredidn't have his wheelchair because he was brought in by ambulance. I called about 20 transportation companies that were closed before I came across U-Connect. Not only did they wait 40 minutes because Crouse didn't have Dad ready, they borrowed a wheelchair from Crouse, got Dad back to Assisted Living, and called me to let me know he was all set and in his room. Dad would have had to sleep on a gurney in the hall of a hospital if not for U-Connect. The owner and driver were so friendly and helpful. I would definitely recommend them and will be using them again. Thank you!

I was in Ithaca flying to CA when the Canadian fires created a mess with the NE USA. Instead of…read moreflying through Newark I changed my itinerary to fly out of Syracuse about 6pm that night. Christopher responded right away and was polite and organized and was able to pick me up at 3am the next day (9 hours after I contacted him) and shuttle me to SYR. He was prompt, drive quite well, and arrived with a clean car. I want to thank Christopher to kick off my day on time to help me finally get back home. Oh and there were several texts to me to confirm the pick up, to pay the fare, remind me, and also one 15 minutes before he arrived. Nice touch.

We frequently have very early flights for work. Pickups via one of the rideshare services are…read moreimpossible to get at 4 or 5am. CCS was immediately responsive less than 24 hours before pickup. We got a quote and invoice within 15 minutes. 4am on the day of our flight they were at our house not just on time but early! Friendly, courteous safe driver. Reliable transportation to the airport during odd times is almost impossible to find in Syracuse but CCS was there for us and fulfilled everything they said they would! 10/10 recommend!

MAS set up a ride for 930 am. Called at 945 nicely asking for an ETA. A rude man answered the phone…read moreand I was told they would call back in 5 minutes to let me know if they "can even come get me.". I received no call back whatsoever. I tried to call back 15 minutes later and was instantly sent to a full voicemail box. MAS tried to call and got the same thing. They just left me at my appointment like I was nothing.I was left to wait in the extremely cold rain for a bus after having PT for a knee surgery. Absolutely do not recommend them.

Dispatcher is very rude and disrespectful on the phone. Dispatcher is required to be polite and…read morerespectful on the phone not just say yeah we got you and hang up promptly that's not respectful

I use Empire to go to my medical appointments and I have to say I have never had a bad experience…read morewith them. The dispatcher JR and the driver Chris who usually drives me are both very nice and professional. They are always on time and the get me to my destination quickly and safely. I would reccomend using Empire if you have a choice for medical transportation.

They were very rude and unprofessional, never on time. The young girls they hired for dispatch…read morewere very snotty. That's probably why they closed up in Elmira. You must have good customer service to servive.

Zamar is wonderful. With services to both Watertown and Syracuse airport. He is so kind and…read moreconsiderate. Always on time (actually early which is rare these days) He is very professional. Drives well, plays nice soft music, He converses with you but is not over bearing. It's so easy to schedule a pick up with them, you can call or text! They have excellent customer service and go above and beyond to ensure you have a great experience. They are the best service to and from the airport or any pick ups you may need. I highly recommend north country transportation. You will be thoroughly impressed with this company.

From the owner: North Country Transportation Services Inc is a Veteran Owned Business. We strive to do the best and…read morebe the best to all customers and future customers to come. Our security professionals serve our customers with reliable and on-time, safe and stress free transportation services. We believe everyone deserves to be treated with dignity, respect and first class service. We provide service from Syracuse Airport to Jefferson Counties Clayton, Alexandria Bay, Lewis, Oswego, St. Lawrence Counties. Standard Services Corporate Services VIP Services Weekend Getaway Transportation Medicaid Transportation Taxi Services Transportation