Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!

Horrible. Absolutely cruel. I bought a used Bentley at Thanksgiving. The next day, the strut…read morefailed, the batteries failed, the hydraulics failed. It fell apart. Towed. I havent seen my $79,000 purchase in 6 weeks and I now have a $30,000 repair bill. Belair says too bad. They blew me off. NEVER DO BUSINESS WITH THEM. UNPROFESSIONAL, and CROOKS.

07/13/2026 Let me start with I bought my car from here and…read morehave only come for oil changes and car washes the past 3 years and it was finally time for my tune up. Scheduling is so easy over the phone and checking in the day of my appointment with Jessica was swift. Waiting room is always clean along with the bathroom. It's tables and comfy chairs for waiting with a tv, light refreshments a screen to show you the status of your car while also sending text updates. I never noticed before but they have a little area for the kids with a tv and books. I love how service updates can be sent with the video to show exactly is going on where you can choose to include what they find with the click of a button. Overall this was a great "first experience" with the service shop driving off the lot I could feel the difference

This is my first visit for routine maintenance on my vehicle. While waiting I walked over to the…read moresales floor where I made my purchase. I spoke Michael S. I expressed how I had so many questions at my time of but I did not feel heard. I felt rushed and overwhelmed. He took time a spoke with me about my concerns. He made suggestions, and he changed how I felt about my purchase. Thanks again Michael I appreciate your time and I'll definitely send anyone interested in a new vehicle your way.

I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

I take my car to have oil changes done there despite not purchasing the car there. Recently had the…read morecheck engine light come on and found out it was ignition coil one misfiring. Researched the solution and replaced it myself. However I misplaced my scanner so figured I would have Jones just reset it when I was getting an oil change. Yeah Jones service representative told me that light won't go off until I replaced all the coils and of course he had a quote for the price of service ready to show me. Well I found my scanner and reset the code and to my disappointment that light is gone off the dash. If they lie about something so simple what else could they lie about?

The best dealer around fit me in with no appointment. Had my vehicle washed and done before they…read moresaid it would be!

Just got the worst service that I have ever gotten from a car dealer. The first new car I ever…read morebought, I bought from Jones in 1972. I will never buy another one from them or recommend them to anyone.

A Stellar Experience with VW of Fallston…read more When it comes to purchasing a new vehicle, one hopes for a seamless and stress-free experience. However, sometimes unforeseen issues arise that can turn the excitement of a new car into a daunting ordeal. This was the case when I encountered a significant issue with my brand new 2024 Tiguan. Yet, the way the team at VW of Fallston handled the situation transformed a potential nightmare into a remarkable testament to exceptional customer service. First and foremost, I'd like to commend Derick, Frank, Joe, and the entire team at VW of Fallston. Their commitment to customer satisfaction is nothing short of outstanding. Over the years, I have purchased several new automobiles, but none of my experiences have matched the level of honesty, transparency, and support that I received from this dealership. From the moment I realized there was an issue with my Tiguan, the team at VW of Fallston took charge. They assured me that the problem was theirs to resolve and that I would not have to shoulder the burden alone. This sense of responsibility and accountability is rare in the automotive industry, where customers often feel left to fend for themselves once the sale is complete. Communication was a key element in how VW of Fallston managed the situation. Derick, Frank, and Joe kept me informed every step of the way. Whether it was an update on the progress or simply checking in to see how I was doing, their proactive approach helped alleviate any anxiety I might have had. In addition to their effective communication, VW of Fallston went above and beyond to ensure my convenience during the repair process. They provided me with a loaner car, which allowed me to continue with my daily routine without any disruption. This gesture, though seemingly small, made a significant difference. The resolution of the issue was swift and efficient, thanks to the expertise and dedication of the team. They worked diligently to diagnose and fix the problem, ensuring that a new Tiguan was found. Reflecting on this experience, I can confidently say that VW of Fallston has redefined my expectations of what a car dealership should be. They have set a new standard for customer service, one that is characterized by integrity, transparency, and a genuine desire to help. It is clear that Derick, Frank, Joe, and the entire team take great pride in their work and are truly passionate about delivering the best possible experience to their customers. In an industry where trust can often be in short supply, VW of Fallston stands out as a beacon of reliability and excellence. Their actions during this challenging time have earned my loyalty and respect. I am grateful for the way they handled the situation, and I will not hesitate to recommend them to anyone in search of a trustworthy dealership. Thank you, Derick, Frank, and Joe, for turning a difficult situation into a positive experience. Your dedication and commitment to customer service are exemplary, and you have my sincerest appreciation. Kudos on a job well done!!!!

I recently purchased a car from this dealership, and I have never had a worse experience in my…read moreentire life.... for starters before this I had previously just owned a car which i ended up having to part ways with unexpectedly it had taken me a long time to finally come across a dealership that genuinely wanted to help me in the terrible situation I was in. for starters the car I had owned previously i had put down a large lump sum of money and I was paying that car off consistently for 6 months it was my first time owning a car on my own i did everything all by myself so how come it was so easy for me to purchase that car on my own but not when it came to purchasing a vehicle here.... I had seen a listing for a car at this dealership at a reasonable price seemed nice and all until I actually got to the dealership, they really didn't tell me anything that was going on with the car like the broken tire sensor, the broken glove box, the squeaky windows, the connections of the power of the car, giving me a key with a dying battery. anyways I ended up having to get a cosigner for my new car because this dealership was hardly willing to work with me but anyways having a cosigner was not supposed to be a problem who knew it would end up causing such a fuss!!!!! after purchasing the car, they had contacted me again about how they messed up my paperwork they told me one thing and told my cosigner another thing okay.... anyways so come to find out my supposedly new car starts having all these issues and while me and my cosigner are back at the dealership again, they still had all the paperwork WRONG anyways told me they fixed it I ended up making an appoint to get my car worked on. here's where the real fun begins!!!! so I get to my appointment can't find anything in the system with my name yippie anyways get that figured out I waited probably like 3-4 hours for a window squeak a glove box and a tire sensor and my screen all to find out all they did was replace my tire sensor and "fix" my window yeah my windows fixed but it looks like they took a metal sponge to it so now my whole window needs replaced!!! on my brand new car !!!!!!!! and mind you originally, they told me to go to another dealership.... like I'm sorry don't sell cars that aren't Volkswagens if you physically aren't capable of it??? anyways so I tried contacting the corporate and they told me they couldn't do anything because my car isn't a Volkswagen and it's a private owned dealership so like okay whatever anyways remember the paperwork issue??? yeah, they were supposed to send me and only me the payment papers for my auto loan and guess who they didn't get sent to ME yeah that's right!!!! I'm so done with this dealership I honestly don't ever want to go back there for anything no one there knows how to do a single thing, and no one should ever buy a car from here honestly because it is a terrible experience

Some whining to the contrary, these folks do a great job. The acquisition process takes too long…read more One F&I person who likes to hear herself talk isn't enough. The service department is nothing short of outstanding. Whining about the free car wash being broken or the quality of the wash is really amusing. Do people expect a $400 detail for free? Give these folks a shot - you won't be disappointed.

Steve Hlynsky went above and beyond to help me with my major engine repairs for my 2018 Subaru…read moreCrosstrek. I personally cannot thank and recommend him enough!!! He went out of his way to work with me financially and seek out any help that was available to me. I will definitely be recommending my friends and loved ones to ask to speak to Steve for all of their service related repairs at Jones Subaru in Bel Air, MD.

Bought my car there about two months ago. It took a little extra time as the car I originally…read moreapplied for sold before I could get to the dealership but it was worth it. They helped me not only get the best loan but helped me get my insurance set up. They also handled getting my plates. If your credit is not so great, they do work with you which isn't always the case at other dealerships

Been trying to contact this place for a lender I represent. Their phone number is no longer valid…read moreand the website does work either.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Worst experience ever. DO NOT GO HERE. Came ready to buy a used car, had an appointment. Drove 3…read morehours and the car was dirty, never detailed and they expected us to wait while they detailed it and offered excuse after excuse.

I will come back to update later with more details (salesman names etc)…read more So I was looking to purchase a car since my previous car was going down hill and a friend of mine had what I thought to be the PERFECT car for me. Because it was the first car that I test drove, my sister thought it would be better if I test drove some other cars before I make an impulsive buy. So we came here to browse for a used car within my budget and my taste. The car salesman greeted us with a friendly smile and was extremely professional. I showed me their used car selection which was small but they carried a good variety of cars. There was the car of my dreams....the Altima coupe and it was within price range. I could have melted. The car salesman drew everything up and gave me the keys to test drive. He immediately gave me all the details of the car which were useful because it was everything I was looking for. But I got in and the car and I was not a match... and blah blah blah long story short. Knowing what I wanted and catching on that I wanted a reliable and good looking modern car... he introduced me to the newer Kia vehicles, which I ultimately selected and purchased. He worked with me and made my first solo purchase deal easy as pie. All the staff was friendly and they accountant who handled the financing was full of knowledge and told me everything I needed to do to secure my first loan and how it will help build my credit even more. He gave me the best deal.... even better than the first car loan that I received from the bank. They also introduced me to the service dept manager and this dealership offers free oil changes for the life of the car!! AAAAND FREE MANIs!! Oh yeah, thats the way to this girls heart. All in all, I love my car, I love this dealership and I would recommend anyone to try them for the purchase of their new vehicle. I went in with no intentions of buying a car and had the greatest experience.. Oh! the best part, since it was near my birthday that I made the purchase, my silly self asked if there was a big red bow available since it was my gift to myself... the salesman looked everywhere for one and even called his wife!! It was so sweet. We never found one but its still the best gift ever. :)

Every single time I come here for an oil change it takes them at least an hour and a half. I make…read morean appointment every single time yet I'm still sitting there waiting for at least 90 minutes sometimes 2 hours, if it wasn't free and wouldnt cost me $70 for an oil change I'd go somewhere else. Then they send you a text to let you kno the progress of where they're at and they don't even update it so you're just stuck waiting forever without any updates