Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

I'm a woman in her sixties. I know nothing about cars. But at Metro 25 , I feel respected. They…read moreare cordial, they explain things well. They are patient with my questions. They are on time with appointments and keep me. informed. Their technicians are thorough. Their waiting area could be improved .... But it's ok! I like them!

This place delivers traditional old-school service. It had been a number of years since andy many…read morecars since I last purchased tires at this business. I am now wondering why. I purchase tires regularly as a result of my high-mileage driving. This particular car is on its fourth set of tires. They most recent set was purchased from a well known chain with a lot of commercials bragging about low prices. Well I am here to say that chain does not compare to the customer service and quality tire I purchased from this Metro 25 franchise. My tires were ordered over the phone and an appointment made to install them the same day. (My tires aren't a common size.) I arrived on time for my appointment and about 1-hr later I was on my way with new tires installed. There was no upselling, much appreciated. Waiting area isn't beautiful, but it was large with plenty of room to move around with other waiting customers. No frills, so bring your own coffee and entertainment if you plan to wait on your car. I would highly recommend this business to friends and clients. They have earned all of my future automotive service needs.

My truck broke down on a Sunday night on my way home from up north and Klute's towing said that I…read moreshould take it to Dagwoods. They replaced the rear end in it with a used rear end with 77,000 miles and return my truck to me with one a later mechanic told me was a bad traction bar so I had to pay another almost $400 to get that fixed to get my truck drivable after driving it an hour and a half home from Claire. I would not recommend this place for anything when I called to talk about it. The owner hung up on me. He also told me that he that he personally drove my truck himself. I don't believe that to be true cause my truck was on drivable and almost drove me off the highway when I was on my way home, so yeah go ahead and go here if you're not worried about your car being taken care of or your safety on the highway or anything like that or them backing up their work.

Extremely friendly, helpful and knowledgeable staff. I was traveling from Northern Michigan to…read moreLansing and my car started having issues around Clare. Dagwoods was able to get me in that day and get me back on the road to my destination, while other shops in the area wouldn't help me. I was so grateful for their willingness to help and the friendly service I was met with!

Waited 6 months to get car repaired and then when I picked it up the owner was extremely rude and…read morewas cussing at me. Between the wait time and the owners actions I will never deal with this establishment again.

I had to have a bumper be reattached to my car for $75. It was quickly repaired, and I couldn't get…read morea ride until the next day so they told me it was no big deal. My car was even washed, honest and fast!

I had to return to the body shop a handful of times for them to properly finish the repair. They…read morewere dishonest about the work they did up until the point that I could prove it. I ended up speaking with Jim who told me "I can make or break this repair for you" when I was upset about the lies and poor workmanship. We eventually got to better footing but I cannot in good faith give a good rating when the fourth visit started off with "I can make or break this for you". That is a threat. If you go here, double check that they replaced what they said they replaced. Ask for your old parts. If you don't have the smarts to catch them you might be getting screwed.

I had my car towed to Jim's Body shop because it blew the water pump. The entire staff was friendly…read moreand very accommodating, they provided me with a loaner and stayed on top of the repairs in a timely manner. The quote was right on target and I am thrilled to have my vehicle back in working order. They even washed it for me!!! Kudos to the entire staff! Thank You!!!

Hasnt paid employee taxes in 5+ years. Dont care anout his employees. Not very knowledgeable on…read moreanything 2005 model year or newer. Transmission specialists for anything pre-electronic

Mike and team are very caring, trustworthy and exceptionally competent. They make sure you…read moreunderstand what is wrong with your vehicle, why it went wrong and how they will go about fixing it. I would send my daughter or great grandmother there without question. You can't get better service for a more reasonable price. Thank you, Hamilton's!

Odes side by Side UTV needed service for a wiring issue due to water shorting out the starter…read more excellent service and communication. highly recommend and will use again for future service needs.

Very friendly and honest! He explained what he fixed and helped me understand how to prevent some…read moreissues moving forward. I'll definitely call again for future maintenance.