DO NOT PAY THE ASSESSMENT FEE UNTIL YOU RECEIVE THE QUOTE. This business has the worst customer engagement I have ever experienced from an allegedly legitimate business. They took months to respond to a request for an assessment, which was the first red flag. To do the assessment, they required an up-front assessment fee (put towards the actual work)--the second red flag--but, months later and after multiple follow ups, the estimate is still not forthcoming. Finally, after doing additional research, it turns out that their Home Improvement Contractor license (a requirement in Massachusetts) has apparently expired--the last red flag. It is not clear whether they are just negligent, badly run, or an outright scam contractor, but be careful otherwise you may be throwing good money after bad. read more

Two things: the business storefront and the owners are two separate experiences. The storefront has a few logistical problems, but it is a highly ethical, if sometimes disorganised retail space. The owners are exceptional - and supporting businesses in Adams is so worth the efforts. We happily bought a Ravelli RV 100 stove when moving to the Berkshires from Los Angeles CA. We love this stove, and it is our primary form of heat. The engineering is great, the installation work was phenomenal and the service follow through fantastic. That said, it is a business that takes some patience given how the few staff need to cover great distances in their work. Living in the Berkshires is teaching us patience - but we have benefited enormously from the owner's kind attentions to detail and their excellent recommendations. The pellets they offer (Matra) are exceptional and somewhat hard to acquire. If they offered a delivery service 1-2 months of the year that would be perfect. Get to know Dave and you will find a friend for life. Patience is rewarded. read more

Had a problem with my Vermont Castings stove that I purchased from Adams Stove for nearly $4,000. I called several times and after no return call with Winter fast approaching I finally drove up to Adams from Gt Barrington. The owner said " I'll call you in a week to set-up an appt. Never happened!!!! Stay clear! Glad to read other customers expressed the same dissatisfaction. Whenyou buy a product, you expect to have it serviced by the dealer! read more

Checked their business hours, then drove a half hour to buy a stove. I got there and started toward the door and a man jumped out of a nearby station wagon asking if I worked there. Turns out he had been sitting there waiting for someone to show up. This was after 11 am, place was supposed to open at 9. We both drove off. Heck of a way to run a business. Going somewhere else for my Vermont Castings Stove. read more

If you know exactly what you want, are willing to repeatedly followup to make sure the order has been placed, don't need installation or are willing to place dozens of phone calls and wait months to have it done, and are certain you won't need their assistance afterwards then this is the place for you. Otherwise, be afraid, be very afraid. You will not get calls back and it will take months to get anything done, and only if you're persistent. Once the sale is made forget it, they will not support you in any way. Sharing my story would take pages as it's been 3 months since I had to hire someone else to complete the installation I couldn't get them to schedule then to find out the stove doesn't work according to the specs the owner and the manual gave me. They will not return my phone calls and have said it was my responsibility to have figured it out before using it and that I should try to sell it online and get some of my money back. read more

DO NOT HIRE! We paid $100 for them to come do an install estimate for our wood stove. Other companies did not charge this estimate fee. THEY NEVER PROVIDED THE ESTIMATE THAT WE PAID FOR!! They assured us they could do it cheaper, but we called and called and kept asking them for an estimate and the employers on the phone just kept lying to us. He was busy and would call us back, he was sick, blah, blah....HE never called us back! Very unprofessional, don't waste your money! read more