This place looks like something out of a 1980s horror movie. It is very obvious this is another…read moreone of the people storage facilities that should have been outlawed years ago. People sign their entire retirement income over to this dump in exchange for bad food and a roof over their head. There is no security at all, everything is 15-20 years outof date. What they DO have a deceptive website indicating they have won awards and recognition. It's all phony! Run for your life!

Horrible care. He was wearing the same clothes he went there in! He looked like he had been through…read morehell. He's health declined dramatically in 5 days. He is the most easy going person and he said it was bad! 5 day stay..there were things wrong with him that weren't when he went in. Never again - careless careless facility! Just because it cost more dosen't mean the care is good! Had to put a star to post. If I could give none I would have. Not happy!

This is an update to a previous review. I am still very dissatisfied with the care my father got…read more However, I tried to amend the part of my review that references the director; I do not like how the unit is run or her tone to patients but the words I used were unnecessarily harsh. Unfortunately I cannot change the review but am apologizing for the part that was likely hurtful. The intention is to have the Memory Care staff improv, not to be solely attacking.

They need to start planning for residents to have their children visit, I've been…read more quarantined since March 11th and am certainly safer than most people that go in now. They've done an excellent job with safety, but if I can never visit my mother, then where's this going? A bit draconian , but hopeful updates are coming! Thanks for 5 Star Operation

This is such a wonderful place. My wife found this place after long hours, days, of researching…read more This place is a complete change from where she was staying before. The rooms are clean. My wife's grandmother smells nice. There are nurses constantly checking on her and they are very informative. My wife and my Mother in law asked me to sit in with them for a meeting they have every three months. I did not speak much. I just listened to the nurse and the head administrator explain how things were going with her grandmother. Medications she's taking, her progress, etc. I am relieved. My wife had been stressing about finding a good place for her grandmother. So if she's stressed, well all the husbands know, than I'm stressed. Lol. Anyway, this place is full of life. I started to take pictures, but I was not allowed to take pictures of the residents, I was told by a nurse, but they had no problem with me taking pictures of anything else. It was for the protection of the residents, which I totally understand. Good for them, protecting the identity of the residents. Everyone there seems so happy. They even have a beauty salon in the home!!! They have activities and they encourage the residents to do whatever they want. They don't force them, they let them go at there own pace. I am relieved. When I saw grandma sleeping, snoring, lol, I knew everything was going to be alright. Oh and I asked some questions about employment tenure. Almost all of the workers there have been working for the nursing home for 10 years+! That's a great sign, because you don't stay at a job that long if your not happy. Thank you for taking care of our grandmother.

This place is wonderful. It is definitely an older building but the great staff more than makes up…read morefor it. From Administration to Nursing to Maintenance Staff, everyone is helpful and kind. The facility is always clean and a great effort is made to make sure the residents are happy and well cared for. I definitely recommend this facility as it gives you peace of mind knowing your loved one is in great hands.

These people are the worst! They don't check medical records, know what is happening with the…read morepatient, and push care services the patient does not need. I had three people from HNTS call and explained each time that my brother was on hospice for a fatal degenerative disease. I asked them to talk to his care team, provided contact information for the care team and told them based on the fatal diagnosis, that therapy was pointless and unnecessary. But since they could get paid by insurance, they continued to try to do walking therapy on an individual whose motor cortex is degenerated to the point where their therapy was dangerous. I invoked my Medical Power of Attorney and asked them not to contact my brother again. My brother and I are very fortunate to have an extremely good medical care team and are not reliant on HNTS.

My mom had an amazing experience with this company…read more In April 2017, this was the company that took over for Baptist Downtown Hospital for Mom's skilled nursing and physical therapy for about two months. RN Courtney visited Mom on a regular basis and made sure that Mom's vitals were okay. Courtney was relentlessly patient at reminding mom about how she should get up from bed as Mom has orthostatic hypotension. We will never forget your amazing service Courtney! Alma did the first phase of Mom's physical therapy. Yet another exceptional person Alma is. She took care of Mom like her own. Sadly we could not get Alma's availability back for Mom's 2nd therapy phase. Nonetheless, Jim was equally amazing. Jim concluded the therapy sessions by giving me an exercise program for Mom. I have since taken over Mom's PT 3 times a week. Thank you Alma and Jim, for everything! And thank you to Luis (RN), the coordinator who made sure that all processes ran smoothly. I highly recommend this company to anyone in need of home health services.

We come and have lunch with our relative and just visit. We've always compared the food to a fine…read moredining establishment, until last week. The salad smelled and tasted of mildew. The curry on the curried rice was just coloring, no flavor whatsoever. The basmati rice was dry and clumped together. I'm told there had been a change in chefs, and that is a pity. I certainly didn't see any of the residents taking leftover boxes. For what the residents pay to live here they deserve top of the line food and prep.

My mother lived here at Los Patios for 7 years and loved it. The apartments are perfect sizes. The…read moremeals are terrific.. The activities and social times are plentiful and pleasure . The staff is terrific. If your loved one is in independent living and need care, there are care givers for hire. The assisted living is a Plan A facility, meaning it's limited on the care they can give.. It was wonderful for the year and a half Mom was there in Assisted Living, but the her level of care increased to needing a Plan B skilled nursing care facility.. She misses the staff and her friends so much. Hats off and many thanks to Barbara Goss the Director for running a class act establishment.

Holy crap this place is NASTY. Flies and gnats everywhere, every single bathroom smells like feces…read moreeven when it's not in use. The rooms are dirty, even the dining room had bugs. I worked there for 3 months in early 2025. They still haven't paid me for my last day and "lost" the time adjustment form i had made. The staff on the weekends is okay. We all got along and the residents seemed to like us. The residents are okay. Not too many behaviors, but when there are, they are INTENSE. Do not work here. So serious. They offer Baylor on the weekends, because they CANNOT keep staff. It's disgusting. The whole bottom level stinks like cigarettes because the smoking area is right outside the back door.

My great grandma was here for weeks in her final days. Healthcare staff is attentive and caring;…read morethe facility is clean and safe; her team was very helpful to our whole family.

I live at Waterford and it's the best place I could spend my retirement years. My neighbors are…read morenow my friends and the staff are wonderful. It's a family atmosphere and very welcoming. I'm excited everyday for the activities and good food.

Recently volunteered for a special event and had the privilege of visiting with some of the…read moreresidents. They were so excited to be a part of our rummage sale. Residents found some great deals and were able to mingle and meet new volunteers. The place looks great.

I have returned the items I have received from them, unopened, and they are still sending items to…read moreme and charging my so-called account. I do not have an account with them and I don't want their products.

From the owner: Home Health Care, Skilled Nursing, Private Duty Nursingread more

This facility in San Antonio on Four winds dr is the worst and poorly run facility . My elderly…read morefamily member was there for approximately 2 1/2 weeks due to a fall and having to have surgery. This family member was suppose to be on oxygen during the day( which she was) and a bi-pap machine at night for their COPD breathing to help take off the carbon dioxide, which they were not. Giving the nursing staff the benefit of the doubt when they said that it was not in her clinical chart for the bi-pap machine, my family member started having high levels of CO2 build ups. When I called the front desk, I spoke to the director of nursing, I laid out the reason for the call and why my family member needed medical intervention ASAP and I wanted them to call for an ambulance . That nurse told me that she had personally checked the patient, and I was told she's not a 911 patient, that the patient was stable, vital signs were normal and there was no respiratory distress, and I could come to visit my family member if I didn't believe her, which I did. When I arrived at the facility, my family member was disorientated, having a difficult time breathing, twitching, agitated, and seeing bugs on the ceiling that weren't there, all signs of high CO2 levels) A floor nurse came in and asked what do I think is wrong with the patient, I said her CO2 levels are high causing her to experience all those symptoms, and to call for an ambulance, they again told me she was not a 911 patient, I asked then what is your protocol for when you do call for an ambulance or the patient needs medical intervention? I was told they have to get a doctors orders, I said to the floor nurse, then go get the doctor, which she did and left the room. I waited about 30 minutes, a PA came in since there was no resident doctor on the property. (By the way, that floor nurse told me she turned up her oxygen to a 4 liter level due to her labored breathing, not a good thing when you have high levels of carbon dioxide build up. Normally her oxygen setting is 1 1/2 liters. So that floor nurse KNEW my family member was experiencing a difficult time breathing.) The PA asked me what I thought was the problem, I said her CO2 levels are high, look at her, she is experiencing labored breathing, agitation, hallucinating, and twitching, He listened to her lungs, and stomach, and said he would call for a transfer. At the ER, the doctors tested her CO2 Levels, she was at 120,( which is usually coma levels) normal ranges are 35-45. She went straight into ICU, was there for 5 days, and doesnt even remember this episode. How could a competent nursing staff miss these obvious signs? NOW, if I hadnt gone to visit my family member that day, the doctor said to me that she would not be with us today. I wonder what older people do that have no family members to check up on them, do in a facility like this. Save your loved one and go to another facility.

From the owner: On-site Occupational, Physical, Speech and Wellness Therapy…read more- Complex Disease Management (Diabetes, Stroke Recovery, CHF, COPD) - Highly Skilled Wound Care Management - Medication Management - Joint Replacement Therapy - Specialized Nutritional Care - Hospice and Palliative Care - Exciting and Engaging Activities - Beauty Shop On-site - Memory Care Services - Secure Memory Unit - Cognitive-based Activity Program - Dementia/Alzheimer's trained staff - Psychosocial Support - Assistance with all aspects of daily living - 24-Hour skilled nursing services - WanderGuard System - All Female Unit - All Male Unit - Safe Environment / Gently Structured Schedule

This is a great Patient centered company! The field staff and office staff care about our patients…read moreto the highest level possible. We work everyday to keep growing and making a difference in this field that requires genuine love and care!

From the owner: At Advanced Care Partners, your family is our family…read more We’ve made it our mission to provide the highest quality of care to our patients and their families. That’s why we’re committed to hand-selecting the perfect caregiver for each patient from our network of family care partners. We treat and care for your loved ones as if they were our own, going above and beyond in all aspects of service. Every day, we strive to uphold our values of commitment, kindness, thoughtfulness, and perseverance, as they are instrumental to making a difference in the lives of the medically fragile families who we have the honor and privilege to serve. For over a decade, Advanced Care Partners has been Georgia’s premier home-care provider for the medically fragile community. We’ve made it our mission to provide the highest quality of care to our patients and their families. We are constantly striving to go ABOVE and BEYOND to uphold our values of commitment, kindness, thoughtfulness and perseverance, as they are instrumental to making a difference in the lives of the medically fragile families who we have the honor and privilege to serve. Today, we have offices in Atlanta, GA and San Antonio, TX. We also offer prescribed pediatric extended care services in our daycare center located in Port Saint Lucie, FL. Read on to learn more about our principles, our mascot, and meet our team. Family Care Partners You Can Trust Exceptional in-home services provided by caregivers who feel like family.