I bought a new latex foam mattress here a few years ago, and love it! They had no problem with my…read moretrying out several different mattresses in the store until I found the "perfect" one. It's made such a difference on the way I sleep! They even threw in a couple of new pillows as a bonus. Yesterday, I went back in after waiting way too long to replace a pillow (you're supposed to do this every two years or so, who knew?) and I was directed to a new shredded latex blend pillow and had the first good night's sleep in a very long time. I will go back again. Thank you!

A belated round of applause to Travis at Mattress Land in Atascadero for his knowledge of all the…read moremattresses in the store and his patience while I laid on several of them. And then laid on them again and again to narrow down my selection. I finally chose the King Koil in a queen size. It is so comfortable and worth every penny. I also purchased the Malouf adjustable bed base. Why didn't I buy an adjustable base sooner? It is a real bonus having the ability to raise my head. Thanks also to Juan and David for the delivery and setup in a timely manner. Travis, you made the process of spending a chunk of change a real pleasure.

Large selection. High end expensive on down. Super…read moreknowledgeable salesman on each bed manufacture And their pluses or minuses. Delivery was quick and easy. Very professional

Great customer service. Went to buy a new bed for my folks. The whole process from when I walked in…read moreuntil the bed was delivered and set up was less than 3 hours. From the sales REO to the delivery guys everyone was a pleasure to do business with.

The staff were very helpful and low pressure. We ended up getting our couch, bed, and two…read morenightstands there. Not the cheapest but high quality and excellent service.

To say that Lee and his crew at Couch Potato Morro Bay went above and beyond with my order this…read moreweek would be a huge understatement. When I ordered a new mattress and box spring, Lee said he would drain and haul away our water mattress. That proved to be quite a major and time-consuming effort. But he did it and he and his crew hauled it away and installed the new mattress. They also delivered a beautiful new chair. I could not be more grateful for getting both items in the house ready for use. I'd also like to mention that Ericka was very helpful with both orders. All in all, a happy customer. Thank you all.

Brandy & Tony are great people who really care about you and your sleeping needs. Great service and…read morefast delivery. We got our new mattress on the same day we bought it! Their prices are unbeatable. You will not be sorry if your next mattress and pillows are from them.

We were working with a tight timeframe to get a new mattress for my dad. We were welcomed into the…read morestore by Brandy. She was very friendly, engaging, shared empathy for what we were going through and was not aggressive in selling us a mattress. She showed us a couple options. We landed on the second one to have delivered on Saturday. Delivery was on point for that day. The old mattress and frame were taken away and the new one was brought in. The customer service, price point and delivery are all 5 stars. Thanks for making this such a breeze.

Richard, the owner of Mattress Specialists, was an absolute pleasure to work with…read more His line of mattresses is extensive, the pricing incredibly reasonable, and his level of customer service and follow-thru unmatched. Richard went the extra mile - and then some - to ensure that every aspect of our purchase, delivery, and setup experience met or exceeded not only expectations, but our needs. Frankly, buying a new mattress involves an investment of both time and money. So you'll appreciate having a business owner like Richard helping you navigate through this important decision-making process and seeing to it that yours is an investment well spent.

My family and I recently went shopping for a new mattress and so we went with Mattress Specialists…read more We ended up choosing a great mattress and 2 pillows. Richard was a huge help and was incredibly kind and knowledgeable! We recommend this store to anyone who is interested in purchasing a new mattress. Thank you again, Richard!

I went into this store on a Wednesday morning. I was greeted immediately and was asked what I was…read morelooking for in a mattress. After answering a few questions, I was shown a lot of options and given explanations that helped in my decision. I felt listened to and gained enough information to make a good decision. Delivery was in the timeframe given and was notified a half hour before arrival. Great experience all around

We came in to look at a mattress together and were helped by Jimmy in finding the right mattress…read morefor us. He made us feel very comfortable as we tried various mattresses, providing us with needed information as well as the time to discuss our options together. We were able to find an amazing mattress at a great deal and we absolutely love it.

I hadn't bought a mattress in decades so when I went into Mattress Firm today, Patrick greeted me…read morewarmly. He was very friendly and knowledgeable about mattresses. I ended up getting an adjustable frame and new mattress. I highly recommend this store and ask for Patrick!!

Trying to get a refund for the box springs we refused at delivery turned into one of the most…read morefrustrating, incompetent customer service experiences I have ever dealt with. We ordered three mattresses and three box springs. The box springs didn't fit our frames, so--following the delivery team's own instructions--we refused them on the spot and were told a refund would be processed. Simple enough, right? Apparently not. After the refund never showed up, we called and got stuck dealing with Armando. He claimed there was only one box spring in the system and flat-out refused to acknowledge the other two--even when we questioned him directly. Instead of doing the bare minimum and investigating, he brushed us off and told us to come back when someone else was available. Zero ownership, zero effort. Since we actually had proof, we went to the store ourselves. His first response when we walked in? "sh**, did you take a jet here?" That pretty much set the tone--rude, dismissive, and clearly annoyed that he had to do his job. Even after looking at our receipt--which clearly showed all three box springs--he continued arguing. Not investigating. Not apologizing. Just arguing. At one point he snapped, "What don't you get about it? I can't do a refund if I don't see it." Completely ignoring the obvious question: why can't he see it, and why isn't he trying to figure that out? We even suggested he search using the order number instead of just a phone number--basic troubleshooting--but he resisted that too. It honestly felt like he was more committed to being right than actually helping a customer who was missing over $700. The entire interaction was combative, dismissive, and wildly unprofessional. Not once did he try to de-escalate, show empathy, or even suggest there might be a system issue--which, surprise, is exactly what it ended up being. The only reason this situation got resolved is because we pushed for someone else to get involved. The manager stepped in--on his day off, no less--figured out the issue quickly, and processed the refund correctly. He was professional, communicative, and actually cared enough to fix the problem. That's the only reason this review isn't even worse. To be clear: this is not a reflection of the entire store or the manager, who went above and beyond. This is entirely about Armando, whose attitude, lack of effort, and outright disrespect turned a simple refund into a drawn-out, aggravating mess. When a customer is missing hundreds of dollars, the bare minimum expectation is that you try to help--not argue, deflect, and act inconvenienced. If this is the standard of service he provides, it's a serious problem. And for the record, the fact that he spelled his name out when we mentioned leaving a review says everything about his level of professionalism.