Rented a car Took uber to pick up ... Arrive to pick up vehicle to be told no rental available…read moreand that I should "plan better" by Channel the "branch manager" .. No help No solution just a see ya later ..

Chanelle McCormick was and is the absolute best at what she does! She was able to accommodate my…read moresituation and found me a car asap and had it ready to go for me! She has great energy, a great personality, and attitude!

This was my first experience renting a car from Hertz and I highly doubt I will do so again. If I…read moredo, it definitely WILL NOT be from the location at 6605 NW Expressway. I booked the reservation and everything online. I was headed out of town and running a few minutes late, so I called to make sure I didn't need to change my time, which was 4p. The woman I spoke with told me I had an hour grace period, so it would be ok. I arrived at approximately 4:15p to find the front door of the location locked. I knocked, went around back, searched high and low...no one was there. There was no "be right back" sign or anything. After a few minutes, a couple of other customers joined me in the hot, Oklahoma sun...and we waited. We waited for about 15 minutes and finally, someone flew into the parking lot, drove around back...and two male employees appeared to unlock the front door. There was no acknowledgement that we had been waiting or an apology, just... "you must be coming in here". It was highly unprofessional. I finally left around 5p, later than I had anticipated. To top it off, I was a couple hours into my drive and ran out of windshield wiper fluid. I ended up having to buy a bottle to fill up the reservoir. It took almost the entire bottle, so it obviously hadn't been checked before I rented it. Returning the car was also a longer process because the same two guys were there, trying to help 4 or 5 people waiting. Being better staffed, changing some policies or enforcing them & a key dropbox for after hours drop off would be good additions at this location. In the meantime, I'll take my money elsewhere.

I reserved a car last week and was supposed to pick it up first thing this morning, however, I was…read moretold they do not have any cars available for me and that cars were supposed to be returned this afternoon. I asked if they could find a car for me at another location and was told that I could look online for that. I looked online and the Hertz website says cars are available at a different location so I called the reservation number and ask them about this and they tell me I need to make a new reservation, the old one is no longer valid and the rate for the car is now $157.00 when the reservation I'd made was for the same dates and that reservation says I'd be paying $53.00. I explained that this is horribly inconvenient and explained that I'd taken an Uber to get the car so now I would need to pay for another Uber to the location across town AND they will not honor the rate I was originally given. I told them this does not seem fair given I'm now completely stuck without a vehicle and I'm told they do have a car but it will cost almost three times as much and it's another $25 Uber to go get this car. They tell me that there's nothing they can do and they blame "the system" . That prices cannot be adjusted in "the system" and there are no humans who are capable of changing this regardless of the circumstances. I ask why I was given a reservation if all the cars were rented and they said that the cars that show as available are not an accurate reflection of the actual inventory of each rental office. This is absurd. I ask them if this is true then how do they know a car is even available at the location across town? I'm just asking because I don't want to pay another $25 in Uber to be told I'm not able to get a car there either. They transfer me to a supervisor who tells me they will call the office to verify the inventory and confirm a car is there. I am still pretty upset about the rate increase so he says he'll knock $10 off for me - even though I was just told that no human under any circumstance can do anything about prices in "the system". So then he gets back to me to tell me there aren't any vehicles at the location across town ( good thing I asked! ) and I was pretty upset seeing had I not asked about this I'd have taken another Uber over there for nothing. I ask them what they can do now and I was told they will keep my original reservation and call me as soon as a car comes back in and my original rate will be honored. Now I've been waiting the entire day and around 2pm I start checking in because I've not heard from anyone. No one answers the phone. I tried again at 3, 430 and 530 . I still do not have a car and no one ever got back to me so I've decided I will not be using Hertz again!

Very easy car rental experience…read more Shuttles back and forth from the Will Rogers World Airport come quite often. Waited less than 10 minutes each way. Shuttles were not full. Nice driver. She complimented my pants that are from White House Black Market. They make the most comfortable travel clothes.

This airport is so pretty on the outside. And the inside is nice too. Not too big so you won't…read moreget lost. Tsa is a breeze. Very well constructed.

I'm back again to write another review about this location. If I could give them 10 stars, I…read morewouldn't hesitate for a second. I honestly don't know how some people have had bad experiences because I consider myself very lucky to have received outstanding service every single time I've been here. I've been coming to this location for over a year, stopping in almost every weekend to renew my rental. I could easily do it online, but I actually prefer visiting the store in case the vehicle needs any maintenance or attention. I wouldn't want to go to any other location. Blake, Tyler, Tyrone, Brady, Edward---and the rest of the crew (sorry I can't remember everyone's names)--have always treated me like family. They are professional, friendly, and genuinely care about their customers. This morning, I called to report that a small chip in the windshield, which was already there when I first received the car, had continued to spread into a large crack. They asked me to come in, immediately swapped me into another vehicle, and didn't charge me a dime. There was no hassle, no frustration, and the whole process was quick and seamless. This team truly rocks and is excellent at what they do. Thank you all for consistently providing outstanding customer service. You've earned a loyal customer for life!

On April 24th, I made a reservation with the Enterprise Rental Car off of Memorial for a compact…read moreSUV due to a medical condition that necessitates a vehicle large enough for a scooter, but low enough for ease of entry. Upon arrival at Enterprise during my reserved timeframe, a compact SUV was unavailable, and I was offered either a Jeep or a standard sedan, neither of which were suitable given my medical needs. I was asked to wait for 10 minutes while a vehicle was retrieved from another location, but ultimately waited approximately 30 minutes before being provided with a vehicle that was not clean (see attached photos) and did not meet the Enterprise standards I have come to expect. There was another vehicle available at the location that would have been low enough for me to get into and had enough room in the trunk for my scooter, but it was an upgrade, so the manager declined to provide it to me as it was reserved for another customer. Given that I had also made a reservation and my vehicle was unavailable, I believe it would have been appropriate to offer me that vehicle and source an alternative for the other customer, as there was sufficient time to do so. Due to work-related travel obligations and already being delayed by an hour, I proceeded with the rental as it was given to me. Subsequently, I discovered a garage door opener in the vehicle and contacted Enterprise to inquire whether it was needed. The representative informed me, "Oh no, that vehicle has been in the shop for a long time. If someone needed it, they would have let us know before now. You're good." This response was concerning, but I continued with my journey as I needed to arrive for work in a different city by a specific time. While driving, the vehicle began making unusual noises. I reported this through the Enterprise designated text system for questions and concerns, but did not receive a response. Once again, given time constraints, I was unable to return to the rental facility. The vehicle reached my destination but subsequently failed to start after being parked for two hours. I contacted Enterprise and the rep was nice and apologetic. I was directed to AAA. They determined that the battery had overheated, causing the caps to pop off and emit toxic fumes. I was advised not to drive the vehicle with the current battery. He said the car looked like it had been sitting for a while and like it had been jumped to start the vehicle. The rep stated that it should not have been provided to me in such a condition. Since AAA was unable to bill Enterprise directly for the replacement battery and requested payment onsite, the Enterprise representative I was working with decided it would be best to tow the vehicle. Instead of arranging for Enterprise to pick me up, I took an Uber to the airport to obtain a replacement vehicle. This entire process occurred while I was in pain, wearing a boot, and relying on a scooter for mobility. The rep in the OKC made sure I was able to get another vehicle in Tulsa and I appreciate that. The rep at the Tulsa airport was very nice as well. The vehicle provided at the airport was great and up to the standard I am used to receiving from Enterprise. When I returned the car the manager tried to make it right, but that could not happen because this whole situation could have been avoided. More than anything I want to make sure they do not put another customer in this position. I believe it is important for management at this location to ensure adherence to the Enterprise standards that I heard on the recorded customer service message while waiting for a manager. The initial vehicle should have never been an option.

Great location and friendly employees. I have yet to have a bad experience. They get me in and out…read morequickly, pick me up promptly and are always courteous. The have accommodated me over a dozen times alone last year.

Very unprofessional group at this location. The customer service is so poor I think one star is…read moregenerous. They lack inventory, it is a smaller location. If it is a straightforward rental, you may not have any issue. But, if you are utilizing insurance or have a more "complex" need such as an issue with the vehicle or options at their location, they are not able to be respectful and professional nor able to troubleshoot. They do not take the time to work through it with you. They do not disclose fees or charges. They do everything they can to get you in and out of the doors. They verbalize it will be one amount but then charge hundreds more and blame everyone except themselves for lack of transparency and honesty. If you request to talk to someone, or have someone else look at your case, they will refuse. And, if you file a complaint, they will tell you they will not help you, you are a liar, and you cannot come back. No customer service. No taking the time to listen. We went to another location off of Rockwell and had no issues, superb service and were charged over $400 less than what the Yukon location charged. Accountability, responsibility and respect is everything in these kinds of businesses and the current employees at Yukon do not honor or display these characteristics. The customer is wrong, they know everything - do not go here if you want to be treated like a person and not talked down to or disrespected when you disagree with them.

Back in Okc @ my favorite Avis location. This visit I…read morerequested a 3 week minivan rental, as usual they were very accommodating. I received a great minivan, super clean with zero issues. The employees at this location are awesome!

I rent cars about 25-30x a year. I've had every bad experience you could have at the rental…read morecounter. This particular location has been consistently awesome and easy to work with. Zero complaints from a guy that complains a lot. Every member of this staff is incredible. Knowledgeable, friendly & generally providing hospitality the rental car industry is notorious for lacking. Kudos to Walton, Robert, Birch & the rest of the staff. Especially that one young white kid whose name I cannot recall.

I left my iPad in the rental car on the way out of town and tried constantly to get someone on the…read morephone for two days. It finally took the intervention of the home office to get someone to pickup the phone. The girl who answered first said she was looking at the lost and found and that my iPad wasn't there. I set off the find-my-ipad alert from my phone and could hear it. Suddenly she was like oh here it is! I told her that I needed to arrange to ship it home and the response was we don't do that. I explained that I had spoken to the home office and yes they do it and it actually is a normal thing. Finally I arranged to have it shipped. Or so I thought. I called a few days later to check up on the situation and the manager hadn't a clue and couldn't find it but then located it stashed somewhere. He had it sent right away. By the way that was the worst rental car in the world.

The rental car shuttle was a nightmare. The shuttle driver was a bit of a drill sergeant; she was…read morejust super rude. However, check in with enterprise was easy and quick. Car was clean and smelled pretty good inside when we picked it up. Smooth drive too. Definitely recommend.

RIP OFF REPORT! Don't pay for the Toll Pass, it's a HUGE RIPOFF! In addition to what Enterprise…read morecharges you for the pass, they will send you an additional invoice for tolls on top of that. The toll pass charge goes into the pockets of Enterprise, nothing saved from the upcharge. Not to mention when I attempted to return my vehicle 50 miles away, they tried to charge an additional 50 cents per mile, stating that my rental didn't include any miles. So you morons expect me to stand outside of the car for 24 hours, stare at it and hand the keys back in order to avoid additional charges? Enterprise is complete trash, never again!