Rented a car Took uber to pick up ... Arrive to pick up vehicle to be told no rental available…read moreand that I should "plan better" by Channel the "branch manager" .. No help No solution just a see ya later ..

Chanelle McCormick was and is the absolute best at what she does! She was able to accommodate my…read moresituation and found me a car asap and had it ready to go for me! She has great energy, a great personality, and attitude!

I reserved a car last week and was supposed to pick it up first thing this morning, however, I was…read moretold they do not have any cars available for me and that cars were supposed to be returned this afternoon. I asked if they could find a car for me at another location and was told that I could look online for that. I looked online and the Hertz website says cars are available at a different location so I called the reservation number and ask them about this and they tell me I need to make a new reservation, the old one is no longer valid and the rate for the car is now $157.00 when the reservation I'd made was for the same dates and that reservation says I'd be paying $53.00. I explained that this is horribly inconvenient and explained that I'd taken an Uber to get the car so now I would need to pay for another Uber to the location across town AND they will not honor the rate I was originally given. I told them this does not seem fair given I'm now completely stuck without a vehicle and I'm told they do have a car but it will cost almost three times as much and it's another $25 Uber to go get this car. They tell me that there's nothing they can do and they blame "the system" . That prices cannot be adjusted in "the system" and there are no humans who are capable of changing this regardless of the circumstances. I ask why I was given a reservation if all the cars were rented and they said that the cars that show as available are not an accurate reflection of the actual inventory of each rental office. This is absurd. I ask them if this is true then how do they know a car is even available at the location across town? I'm just asking because I don't want to pay another $25 in Uber to be told I'm not able to get a car there either. They transfer me to a supervisor who tells me they will call the office to verify the inventory and confirm a car is there. I am still pretty upset about the rate increase so he says he'll knock $10 off for me - even though I was just told that no human under any circumstance can do anything about prices in "the system". So then he gets back to me to tell me there aren't any vehicles at the location across town ( good thing I asked! ) and I was pretty upset seeing had I not asked about this I'd have taken another Uber over there for nothing. I ask them what they can do now and I was told they will keep my original reservation and call me as soon as a car comes back in and my original rate will be honored. Now I've been waiting the entire day and around 2pm I start checking in because I've not heard from anyone. No one answers the phone. I tried again at 3, 430 and 530 . I still do not have a car and no one ever got back to me so I've decided I will not be using Hertz again!

Terrible experience. Showed up to pick up a rental for business travel and the doors were locked…read moreand had a note arriving later. Then proceed to show up and have no rental cars available. If I could give this place, zero out of 5 stars, then I would. Their staff is very unprofessional and won't be bring my businesses rental bookings or personal travel here ever again. Highly recommend not booking with this place.

Very easy car rental experience…read more Shuttles back and forth from the Will Rogers World Airport come quite often. Waited less than 10 minutes each way. Shuttles were not full. Nice driver. She complimented my pants that are from White House Black Market. They make the most comfortable travel clothes.

This airport is so pretty on the outside. And the inside is nice too. Not too big so you won't…read moreget lost. Tsa is a breeze. Very well constructed.

On April 24th, I made a reservation with the Enterprise Rental Car off of Memorial for a compact…read moreSUV due to a medical condition that necessitates a vehicle large enough for a scooter, but low enough for ease of entry. Upon arrival at Enterprise during my reserved timeframe, a compact SUV was unavailable, and I was offered either a Jeep or a standard sedan, neither of which were suitable given my medical needs. I was asked to wait for 10 minutes while a vehicle was retrieved from another location, but ultimately waited approximately 30 minutes before being provided with a vehicle that was not clean (see attached photos) and did not meet the Enterprise standards I have come to expect. There was another vehicle available at the location that would have been low enough for me to get into and had enough room in the trunk for my scooter, but it was an upgrade, so the manager declined to provide it to me as it was reserved for another customer. Given that I had also made a reservation and my vehicle was unavailable, I believe it would have been appropriate to offer me that vehicle and source an alternative for the other customer, as there was sufficient time to do so. Due to work-related travel obligations and already being delayed by an hour, I proceeded with the rental as it was given to me. Subsequently, I discovered a garage door opener in the vehicle and contacted Enterprise to inquire whether it was needed. The representative informed me, "Oh no, that vehicle has been in the shop for a long time. If someone needed it, they would have let us know before now. You're good." This response was concerning, but I continued with my journey as I needed to arrive for work in a different city by a specific time. While driving, the vehicle began making unusual noises. I reported this through the Enterprise designated text system for questions and concerns, but did not receive a response. Once again, given time constraints, I was unable to return to the rental facility. The vehicle reached my destination but subsequently failed to start after being parked for two hours. I contacted Enterprise and the rep was nice and apologetic. I was directed to AAA. They determined that the battery had overheated, causing the caps to pop off and emit toxic fumes. I was advised not to drive the vehicle with the current battery. He said the car looked like it had been sitting for a while and like it had been jumped to start the vehicle. The rep stated that it should not have been provided to me in such a condition. Since AAA was unable to bill Enterprise directly for the replacement battery and requested payment onsite, the Enterprise representative I was working with decided it would be best to tow the vehicle. Instead of arranging for Enterprise to pick me up, I took an Uber to the airport to obtain a replacement vehicle. This entire process occurred while I was in pain, wearing a boot, and relying on a scooter for mobility. The rep in the OKC made sure I was able to get another vehicle in Tulsa and I appreciate that. The rep at the Tulsa airport was very nice as well. The vehicle provided at the airport was great and up to the standard I am used to receiving from Enterprise. When I returned the car the manager tried to make it right, but that could not happen because this whole situation could have been avoided. More than anything I want to make sure they do not put another customer in this position. I believe it is important for management at this location to ensure adherence to the Enterprise standards that I heard on the recorded customer service message while waiting for a manager. The initial vehicle should have never been an option.

Well, some of the help would should be changed. Especially in the rental part i'm not impressed…read morewith them when I'm trying to buy another new car. Something showing on my credit, which is false period I met with my attorney, and he even knows it's false. We've got to get it straight and for you guys to act like if I have bad credit. I have never measured a payment on any vehicle or anything else that I have. I own my own home. Period not impressed with enterprise too much.

I was charged a damage reimbursement fee for hail damage and I was not in any hail I told them that…read moreand I was also charged refuel price and car had more gas in it when I returned it than when I rented it !!

Very disappointed with Enterprise in Yukon, OK. I reserved a vehicle approximately three weeks…read moreprior to arriving in Oklahoma. The day before picking up my car, I received a voicemail from the Yukon office stating my vehicle was damaged, so they no longer had a car for me. I called the office to confirm and spoke with their staff. This time, I was told my vehicle was no longer available because I was not allowed to reserve a vehicle at one location and return it somewhere else. I told the employee the message said the vehicle was damaged. He told me, "That could be true too." I explained I had no issue reserving the car online after I clearly stated the vehicle would be returned to a different location without. The employee was very rude throughout the whole interaction. He told me I would have to rebook with Enterprise's airport location. By doing this, my rate would be increased, and I was still not guaranteed a vehicle. While explaining my frustration to the employee, he hung up on me. I suspect my vehicle was given to someone else and believe this office is very unprofessional and dishonest. I'd recommend using a different rental office while in Yukon, Oklahoma.

Back in Okc @ my favorite Avis location. This visit I…read morerequested a 3 week minivan rental, as usual they were very accommodating. I received a great minivan, super clean with zero issues. The employees at this location are awesome!

After another rental company dropped the ball on a vehicle we had rented, we were desperate to find…read moresomething before our trip. We saw that our local Enterprise had what we needed via their website, so we booked it. Showed up to find that the website was not accurate and they did not have what we needed. I decided to actually call Enterprise in Edmond. I went through the automated system and pushed the option to speak directly with someone at the location. The way she paused when I asked if she was actually in that office had me feeling suspicious, but she assured me the Edmond location DID indeed have what we needed, so I reserved it. We live over an hour away and about halfway through our drive we received a call and were told that the vehicle wouldn't be available at the specified time, but they would have it an hour later. No big deal, we could find something to do in town while waiting if it meant getting the vehicle. We then showed up at the new specified time just to be told they DID NOT HAVE IT and wouldn't be able to get it. Not only was the person on the phone initially not honest, but then they actually called to tell us it would be ready just to turn around and tell us otherwise upon arrival. So all together we spent over 2 hours in the car traveling for no reason and wasting money on gas, but also spent an extra hour in town while we "waited" for something they didn't have. While I don't place blame entirely on the employees at this specific location, something somewhere needs to change within their system.

I left my iPad in the rental car on the way out of town and tried constantly to get someone on the…read morephone for two days. It finally took the intervention of the home office to get someone to pickup the phone. The girl who answered first said she was looking at the lost and found and that my iPad wasn't there. I set off the find-my-ipad alert from my phone and could hear it. Suddenly she was like oh here it is! I told her that I needed to arrange to ship it home and the response was we don't do that. I explained that I had spoken to the home office and yes they do it and it actually is a normal thing. Finally I arranged to have it shipped. Or so I thought. I called a few days later to check up on the situation and the manager hadn't a clue and couldn't find it but then located it stashed somewhere. He had it sent right away. By the way that was the worst rental car in the world.

We recently rented a car from the N. Rockwell location. The car was great. Darby was stellar and…read moremade the experience stress free and easy. Will rent again.

RIP OFF REPORT! Don't pay for the Toll Pass, it's a HUGE RIPOFF! In addition to what Enterprise…read morecharges you for the pass, they will send you an additional invoice for tolls on top of that. The toll pass charge goes into the pockets of Enterprise, nothing saved from the upcharge. Not to mention when I attempted to return my vehicle 50 miles away, they tried to charge an additional 50 cents per mile, stating that my rental didn't include any miles. So you morons expect me to stand outside of the car for 24 hours, stare at it and hand the keys back in order to avoid additional charges? Enterprise is complete trash, never again!