Just rented a unit. So far, a great experience. It's clean. Anthony gave me lots of information and they rent uhauls onsite.

When I first got my unit I had a few problems but they were addressed and the owner of the storage place called me and made shure everything was talking care of I would recommend this place if you have a problem they responded fast enough and fixed the problem so I have nothing to complain about storage facilities are a notorious hard business to run and to keep clean and to make a profit and stay afloat they are transferred frome owner to owner all the time so you can't relly rely on old reviews Because they're probably from old owners but the name stays the same and they inherited all the bad publicity and they should be able to clear them off so always use current reviews for places like this because it's undoubtedly new owners now so give them a chance ok I did and I'm not dissatisfied at all and that's odd for me lol read more

I have never felt so threatened in my life!!! He came at me like he was going to be physical with me!!! There for a few months. Went to check my things. EVERYTHING IS MOLDY!!!! There was a dead mouse!!! The storage door was stuck!!! I asked for help and the man AGGRESSIVELY walked towards me with big fists balled... Told me "I can't help you!" WHAT IN THE WORLD!!!!!! NEVER USE THEM!!! EVER!!!!! read more

Additional Self Storage - Orchards - Self Storage Near Me - Vancouver, Washington

I rented a 10x20 unit for a classic car. the unit is very clean no smell and dry. the 2 guys in the office were very nice. they kept say sir and mister or miss and Mrs. to every customer that I saw come in. I saw 2 u haul returns come in and they were treated nice and respectfully. even given discounts on certain things. I was very impressed with the level of customer service that was provided. I even overheard a phone call dealing with a u haul rental and the guy was amazing resolving whatever issue the customer had from the other place they rented the u haul from. read more

For Uhaul return service: after a grueling move with a 27ft truck, I was late to return my truck. The office had already closed and there wasn't a convenient place to park the truck. HOWEVER, the worker there happened to be passing through and unlocked the gate for us so we didn't have to drive it to a different location. He offered to help us with the check in process. After what had been a really rough couple of days, his willingness to help me out was GREATLY appreciated. read more

Rodent infested. The guy that works there has serious control issues. He accused my daughter of breaking a door that had just come off track and them called me up the verbally threaten me and said I would be sent to collection. Trouble with that is I was paid up 3 months in advance. He locked me out of the property when my rent was paid up in full. I moved out 2 days later and he charged me for the door. He should not be working in any kind of customer service job. He is abusive to customers. read more

This storage is terrible. I've never made a late payment. My payment were three months ahead. It was 1 year and two months renting from them. I've only visited my unit 5 times. On that 5th time, the door came off track. So I asked the employee to help. He was rude and said that I'm going to have to pay for the door and my contract is terminated. I had only 10 days to move and I was NOT getting refunded on the three months ahead that was already paid. Plus I was charged for the door an extra $100.00. I would not recommend to anyone to go here. I had to put a star to post this , but from me NO STARS read more

The unit was OK -- nothing bad, nothing great. Sooo.. why the bad review?? I forgot my password to my online account (I wanted to pay online) and there is NO 'reset your password' option. Sure.. my bad, but I didn't think I'd end up using the unit for so long. Anyway... I had to call their office (twice before I got a response) to get a new password. I recommended that they contact whoever runs their webpage and add the usual 'reset your password' option to their webpage and the guy working the counter flat out refused to do that. I told him that I was his customer and that I was trying to give them money.. and that their website was making it HARDER for me to do so. He seemed annoyed and said that they don't do that for security reasons because it's the same code as used at the security gate. I told him that those probably shouldn't be tied together... (one password for the pay site, one password for the security gate) and that they could be easily fixed/changed if they talked to their website company. He refused. Mostly.. it was his attitude that just plain sucked. Here I was.. a customer.. a person who gives them money.. and he was just rude and seemed annoyed that I was offering a suggestion. ALSO... WTF is with the "give us two week notice" before moving out?? Oh.. I know.. it's a SCAM to get more money out of you. So, because I didn't give two week notice before moving out... they charge me for an additional two weeks, even though I've packed up my stuff and the space is empty. {You think they'll leave that space empty or rent it out over the next two weeks?? Huh? Right.} Sooo.. it's a scam to get another two weeks of charges out of me. Sooo.. yeah.. I just can't recommend this storage place to anyone. Poor customer service and overcharges. I'm sure they stay in business because they have a ton of one-time customers. I know I'll never go there again.. and hence this lousy review. I hope you never use them either. read more

I rented a truck for a small moving job and left my new vehicle parked at their office on July 16th. I returned to pick up my vehicle approx 3 hours later and noted that the rear camera and parking sensers were not working. When i got home i noted my car had been struck on the rear drivers side. I contacted the office to determine if they had security cameras to identify the evil bozo who hit him and left without leaving any identification. The woman representative told me there was no security camera and i should not be parked on their property and hung up on me. There are a lot of choices to rent trucks. I see a nasty trend in the reviews and I will never be dealing with these rude malicious operatord again. read more

I returned my uhaul a little late and before I could see if uhaul would waive the additional day change, they ran my card and didn't really care about making me happy. I would not recommend doing business with this facility. read more

Wonderful Service. The price was right, they have always been accommodating and they went the extra mile to make sure that my space was reserved at a moments notice. I highly recommend these guys. I have read other reviews and my experience was not even close to what they say read more

Would never recommend this place. I put all my stuff in storage, the person in the office put me in a unit and in the computer put a different unit. i was up to date on payments but all my stuff got sold in Acton. when i realized all my things were gone they kept blaming me for the mix up. when it was clearing in writing i had been placed in the unit i thought. They attempted to get my things back and mostly everything was missing or ruined. They honestly didn't care about what they did and i'm still dealing with this b.s. to get taken care of. Save your self !!!! read more

The staff has always been polite and helpful. Clean, secure units. But seem to have computer issues causing pins to be reset, monthly bill emails to not be sent, etc. All and all, they are great and I would rent here again! read more

i cant believe that i was only two months behind in my units rent and then they send me a notice saying that they already auctioned off my stuff in the unit that was not fair at all i cant believe they didnt give me fair warning or anything i have been almost five months late in fontana ca and they didnt auction my stuff there it is rediculous why treat your customers so cruel that stuff was worth alot of money and will be hard to replace someone should really do something about your policies read more